Verified
I just bought carpet from outlet, 5 days later there is a promotion to get extra discount 40% when you buy more than 2 items from outlet. I have like at least 2 extra items on my wishlist. So i conta... See more
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Verified
My order came with many small defects. I sent Jotex images via their complaint page. Their customer service reembursed me the amount without any discussion. And aloowed me to rebuy the product with th... See more
Verified
Jotex has a very easy-to-navigate website which makes it easy to find everything you're looking for. Think of it as a more creative alternative to IKEA. Items are shipped/delivered quickly and everyth... See more
Verified
I ordered a small decor item and it was delivered super quickly (within 2 days) in a great condition. Very good product and overall super happy with the experience. They also offered a nice discount f... See more
4.2
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
Verified
Don’t buy directly even when the product in outlet
I just bought carpet from outlet, 5 days later there is a promotion to get extra discount 40% when you buy more than 2 items from outlet. I have like at least 2 extra items on my wishlist. So i contacted the Jotex for solution so I can buy more items with the extra discount.
But Jotex just say No.
October 10, 2025
Verified
Everything went smoothly and I got a…
Everything went smoothly and I got a good product, thank you!
June 13, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Reply from Jotex Nederland
Hi!
Thank you for your review!
We are glad that you like our products.
Regarding your question, we’ve just sent you an email.
Wishing you a great day!
Kind regards,
Maurice
Verified
Fast delivery and the curtains are…
Fast delivery and the curtains are gorgeous. Paying woth Klarna and sending some things back when smooth.
August 29, 2025
Verified
Very speedy delivery and product…
Very speedy delivery and product matches the description exactly. Very happy with the purchase!
July 31, 2025
Reply from Jotex Nederland
Thank you for your review!
We’re glad to hear that you’re satisfied with the product.
We wish you lots of enjoyment with your purchase!
Kind regards,
maurice
Verified
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Verified
coffee table
I always buy a lot of products from jotex. The quality of the products and design is perfect. All items are eye catchers.
The coffee table or lounge table is absolutely perfect.
June 26, 2025
Reply from Jotex Nederland
Hello!
Thank you for your lovely review!
We are glad that you are happy with you order!
Have a wonderful day!
Kind regards,
Mauricde
Verified
Reply from Jotex Nederland
Hello,
Thank you for your review.
I can see that our customerservice has helped you with this matter.
Did you receive an email?
Please check if the email can be found in your spambox.
Thank you!
Kind regards,
Jotex
Verified
Best carpet I've bought in years
Best carpet I've bought in years. 100 Euro for 200 x 300 is incredible value for money at this high quality, absolutely shocked. Will buy this carpet many times over. Thank you Jotex.
April 30, 2025
Verified
Good products and good customer service
April 30, 2025
Reply from Jotex Nederland
Hi!
Thank you for your review!
We are glad that your experience with Jotex has been good!
We wish you a wonderful day!
Kind regards,
Maurice
Verified
Best customer service
My order came with many small defects. I sent Jotex images via their complaint page. Their customer service reembursed me the amount without any discussion. And aloowed me to rebuy the product with the sale discount (first timer discount) I bouht the first one. It was the best customer service I've experience when shopping online. Well done.
April 15, 2025
Worst customer service ever
I have bought many products from Jotex of good quality. Now I ordered a large rug - with poort quality, ofcourse I want to return it and get a full refund. There is no way to contact Jotex. Submitted forma are not reacted to, even called the number of HQ - no luck. We are now 2 months further. Very dissatisfied. Please contact me, pick up the rug and refund me my money.
April 11, 2025
Unprompted review
Reply from Jotex Nederland
Hello!
Thank you for your review!
We’d love to get in touch with you, but unfortunately we don’t have your details.
Could you please provide us with your order number so we can look into this for you?
We’re of course happy to assist you as soon as possible!
Kind regards,
Jotex
Verified
Great product, prices and good delivery
The product I ordered looked even better than on the website. Delivery was also faster than expected
February 18, 2025
Reply from Jotex Nederland
Hi Danijela!
Thank you for your review!
We are glad that hear that you like your product!
Wishing you a wonderful day!
Kind regards,
Maurice
Verified
Bad delivery and Glass is broken.
February 3, 2025
Reply from Jotex Nederland
Hi!
Thank you for your review.
We would be happy to assist you with this. Could you please contact our customer service?
They will be happy to help you find a suitable solution!
Kind regards,
Team Jotex
Verified
Waiting weeks and my products have…
Waiting weeks and my products have still not been delivered- irritating !
January 3, 2025
Reply from Jotex Nederland
Hi!
Thank you for your review!
I see that our customerservice has contacted you and that you received your package. If there is anything else we can do for you, please feel free to contact our customerservice! They will gladly help you!
Kind regards,
Maurice
Verified
Great quality speedy delivered
We loved the table lamp we ordered, it really exceeded our expectations.
December 3, 2024
Reply from Jotex Nederland
Hi there!
Thank you for your review!
We are glad that the product exceeded your expectations!
Wishing you a wonderful day!
Kind regards,
Team Jotex
Verified
Everything came fast and in good…
Everything came fast and in good condition. I love my new vase and champagne glasses.
December 1, 2024
Reply from Jotex Nederland
Hi there!
Thank you for your review!
We are glad to see that you are happy with your order!
Have a nice day!
Best wishes,
Team Jotex
Verified
Reply from Jotex Nederland
Hi there!
Thank you for your review!
We are glad to read that you are satisfied with your order and our service!
Have a nice day!
Kind regards,
Team jotex
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