Josh's Frogs Reviews 43

They state order ship times and you expect to have to be available to receive them so they don't die. Then they just don't bother to ship or send any sort of order updates saying they don't have any intention of shipping on their stated schedule

Josh's Frogs is FABULOUS! From their pets to feeders, Josh's Frogs truly delivers top quality at great prices. Everything I've gotten from them has always been top notch. The feeder insects arrive alive, shipping is fast and each package is properly packed to arrive intact and safe. Never any issues. They deliver when others fail. Our local pet shops do not have the diversity, quality and care that are a part of the Josh's Frogs experience. Every item has always been received when and how they said it would. 100% so far. This is my second year buying from them and it is always a great experience. Buy with confidence your pet (or feeder) is well taken care of and will exceed your expectations. Great company, great products, great service.

I've received too many dead bugs from this vendor, and they like to argue fault and don't take ownership for their mistakes. I had order pinhead and 1/2 inch crickets. The 1/2 inch were too big, and the pinheads were too small, so I placed another order for 1/4 inch crickets, and they arrived the same size as the pinhead crickets. Customer service refuses to acknowledge this error and says they are correctly sized, when they are not and refuse to refund me for the item or the shipping for the dead insects arrived. If this is how they treat their customers, I cannot imagine how they treat their animals.

Worst experience. I got handed a box with dead bugs, HALF of a culture kit? Like what? Literally HALF OF THE PIECES OF THE KIT MISSING. Missing a plant, the ones that did arrive look like they’ve been walked on and don’t look like they’ll even survive. Wtf did I pay you guys $200+ for?? Empty containers? A bucket with no lid? Dead plants? Dead bugs? wtf kid of business are you running. Scammy at the very least. Buyer beware.

ORIGINAL REVIEW: I do not recommend buying live feeders from Josh's Frogs, especially crickets. I placed my order on a Friday morning and requested for the package to be held at my local post office for pickup because of the hot weather. I emailed them before placing my order to make sure I did everything right for having it held for pickup. The cart page claimed that the crickets would be delivered by Wednesday or Thursday. They didn't even end up shipping the order until Tuesday and for some reason they shipped via Ground even though I paid about $14 for shipping, so the crickets didn't arrive until Monday the following week. They were in transit for 6 days and by the time I got them, a large portion were dead. To make matters worse, the post office had trouble communicating with me about the status of my package because Josh's Frogs neglected to put my phone number on the outside of the package for the postal workers to call me. In my opinion, Josh's Frogs does not operate their live insect shipping very professionally. This was the third time I've received a shipment from them with a significant portion the insects DOA. All of that being said, I have had great experiences buying dry goods and plants from Josh Frogs and would enthusiastically recommend them for that. And their customer service is very prompt with correcting issues. However, while their live arrival guarantee is great and all, it's not worth it to me to reach out to them for a $3 partial refund when the greater issue is that my animals still need to be fed and I have a migraine from the stress of driving and calling around all day to figure out what is going on with my package. This isn't even the first time I've ordered live insects only for them to be DOA. I personally do not find the hassle of their live insect shipping worth it, especially when there are other insect sellers online who handle it much better.

UPDATE: I bought some bags of Live Oak Leaf Litter that were supposed to be 1 gallon, but they were much less than one gallon in volume. I took a photo of a bag of their leaf litter inside of a 1 gallon freezer bag to show the size difference and wrote a review on the product page so other customers could be aware of what they would actually receive. Josh's Frogs REJECTED my review. They also rejected my review about their crickets. This has shown me that Josh's Frogs should not be trusted for any purchases at all which is a real shame because I was a long-time customer. They even tried to get this Trust Pilot review removed, but I followed up with receipts as proof. I'm updating this review to one star. Don't waste your time and money on this business with shady practices.

While I did have an issue with my order, the customer service was elite. They were quick to reply and to make things right. While I don't anticipate needing their products in the future, I would consider trying them again if needed.

I’ve never personally ordered frogs from there, but I do purchase feeders from them for my bearded dragon. Or at least I used to until this past week. I originally ordered 100 superworms and 25 silk worms. The container of silk worms was completely empty, and the container of superworms only had 30 worms that were alive(if you even want to call it that) and the rest were rotting at the bottom of the container. I will say the customer service lady was kind in trying to make things right. She refunded me for the silk worms since they were out of stock of them. She did send me out a new container of superworms that arrived today. Not one of them were alive, and the container looked and smelled worse than the previous one. I used to order my feeders from them all the time during the years of 2022-2023, until I started buying them from a new local supplier. My local supplier was out of what I needed so I decided to go through Josh’s frogs this time. I’m not sure what changed from then to now, but I have never been more disappointed. Their quality control is non existent, because I don’t understand how they can ship an empty container of 25 silk worms and not see that it’s empty, and with the superworms, you can clearly tell they were all rotting throughout the container.

I had a slight issue with my order and I kindly expressed my concerns and their staff accompanied by their guarantee, everything was resolved same day!!! just placed 2 more orders for 1/2" (500) crickets for a juvenile bearded dragon measuring 8-3/4"as well as 1/8" (500) crickets for a tiny baby that I believe my local pet store received too young to sale but put him in the tank with bearded dragons that were double his size... He is so tiny he has to have small crickets to be able to swallow them! Thanks to Josh's they offer the size I need and I know if I have an issue with either order they will stand behind their policy!!! Thanks Josh's frog's and all the staff that work hard to assist the reptile owners in need of live insects! Packages are a breeze to open unlike other online shops. I say shops because they don't even come close to being competitors!

The staff at Josh's Frogs know what they're doing!

I've made several purchases over the years. I've met some of their friendly staff at local reptile shows as well. I've always been impressed with their knowledge and professionalism. Keep up the awesome work:)

Great for anything that's not alive but is an absolute gamble with anything live. I've order springtails and plants which have arrived dead or dying with some success in healthy arrivals. Recommend buying anything that isn't alive from here

I had an issue with my silkworm order and delivery and I contacted them and they responded immediately ! I’m very pleased to say I would recommend them and continue to order from josh frogs. Thank you to Rebeca and Shyela for your help and support. Rocky said thank you he’s a happy chameleon

I had a package get lost in the mail. They were quick to respond, and sent another package with 2 day shipping free of charge. Great customer service, and will definitely be using them again.

Waited 6 months to get albino tree frogs in stock, and when they finally got them in stock. I ordered one for $180 delivered. They sent a tiny frog that was very unhealthy. It died 3 days after. Messaged support with zero help.

I placed my order, got a good price and it was sent when the weather was nice. It arrived alive and well! Thanks!

Ordered crickets for the first time and I and my reptiles are extremely satisfied!

I ordered the 500ct of large and all are alive and well in a secure box.

It even came with a 50% coupon for DoorDash.

Never received my order. First time order support was no help. I won’t be buying from this sorts again and will be sure to spread the word

Bought 50 blue bottle fly spikes and 250 house fly spikes. The bottle flies never hatched, and the house flies were packed so tightly they were crushed. Josh’s Frogs was willing to send a replacement with very few questions asked. Will come back and update if the replacement is also no good.

I purchased a Brachypelma Smithi from Josh's Frog and they shipped out for next day shipping. Got a message from the shipping company they had a delay and would be delayed until the following day. I was worried it may arrive dead, but when I got my package my Brachypelma Smithi was very much alive and much better looking then I expected. I give the shipping department high marks on there packing, they did an excellent job with it or my order would have been dead. I highly recommend Josh's Frog's. Excellent job in selection, packing, and shipping.

Received my order quickly, but received Dubia Roaches that were way smaller than were ordered. Originally received a reply from their customer service to send pictures to verify before they reship them, but then I never got any replies or notifications since. Have tried to contact them a few more times, but nothing since.

Ordered blue bottle spikes that arrived dead from the heat. They responded very quickly and reshipped free of charge. The second time they arrived well packaged and alive! Thank you for your impeccable customer service!