Jonparts Reviews 32

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars
Verified

I placed an order from you for a Toyota key, but unfortunately it doesn’t fit properly as it’s too short and the entire key cannot fit inside. Could you please advise what we can do about this issue?... See more

Rated 1 out of 5 stars

DO NOT BUY the Mercedes Alcantara cover. I tried every way to fit my key into the case and ultimately it was stuck half-way with no way to get it into the cover. I even heated the cover to make it mor... See more

Rated 5 out of 5 stars

Review: ⭐⭐⭐⭐⭐ I’ve tried a few LED door puddle lights before, and honestly, most of them were pretty bad — poor quality, dim, and stopped working after a short time. But these ones completely cha... See more

Company replied

Rated 5 out of 5 stars

I ordered some new puddle lights for my car but when they arrived I noticed they were the wrong shape. I emailed Jonparts who were extremely helpful and after sending them a couple of photos they r... See more

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3.2

Average

TrustScore 3 out of 5

32 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Do not buy

The alcantara cover for my key did not fit and no resolution was provided.

September 26, 2025
Rated 1 out of 5 stars

DO NOT BUY the Mercedes Alcantara…

DO NOT BUY the Mercedes Alcantara cover. I tried every way to fit my key into the case and ultimately it was stuck half-way with no way to get it into the cover. I even heated the cover to make it more pliable without success. This is my second buy from Jonparts. I will never trust a product from them again.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Not good size

I placed an order from you for a Toyota key, but unfortunately it doesn’t fit properly as it’s too short and the entire key cannot fit inside. Could you please advise what we can do about this issue? I have attached photos for your reference.

September 16, 2025
Rated 5 out of 5 stars

5 star treatment

5 star treatment, from communication, delivery, product! They were so kind to send me a new alcantara key cover cuz my old one wore off on some edges

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

Just droppedshipped stuff!

Just droppedshipped stuff!
I ordered the key from Jonparts for €30 and on aliexpress for €3,30 It was the same and aliexpress was faster with delivery by a week! Thats just insane isnt it. I try to return and they just say to send it to them but that cost like €20 shipping and they dont respond to the email anymore.

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Waiting on Porsche key cover and tooth fairy

Waiting on Porsche key cover. Watching delivery from China. “Out for delivery” here in Maryland on 6/24. Last entry 3 hours ago (6/27) was “package undeliverable”. Why? Scam scam scam. Too good to be true!

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience so far

Ordered in may. Package is blocked at stage information received to the carrier (china!) since 3rd of june…
Order paid but never received any package. I want my delivery asap. I try to contact them via mail or botchat
They just don’t answer.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought this Alcantara key…

I recently bought this Alcantara key cover for my porsche, and I’m honestly impressed. The material feels very high quality – soft to the touch but durable. It fits the key perfectly without being too tight or loose, and it gives the key a sleek, sporty look. The stitching is neat, and the buttons remain easy to press. It also protects the key from scratches and wear, which is a big plus for me. If you’re looking to upgrade the look and feel of your key, I definitely recommend this one!

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

scam scam scam

scam scam scam

June 18, 2025
Unprompted review
Jonparts logo

Reply from Jonparts

We're very sorry to hear about your experience. Please note that we are not scammers — we are a legitimate business and always aim to resolve any issues our customers face. If you have concerns or wish to return your package, feel free to contact us at info@jonparts.com with your order number, and we’ll assist you right away. Your satisfaction is important to us, and we’re here to help.

Rated 1 out of 5 stars

Don’t buy by them

Don’t buy by them. Product does not fit!!! Stay away

June 18, 2025
Unprompted review
Jonparts logo

Reply from Jonparts

We're sorry to hear the product didn’t fit. Please rest assured — we’re here to help! If you received the wrong item or if something doesn't fit, just contact us at info@jonparts.com with your order number, and we’ll do our best to solve the issue quickly. Your satisfaction matters to us.

Rated 5 out of 5 stars

I ordered some new puddle lights for my…

I ordered some new puddle lights for my car but when they arrived I noticed they were the wrong shape.
I emailed Jonparts who were extremely helpful and after sending them a couple of photos they re sent the correct lights at no extra charge and they look excellent.
I am very happy with my purchase and the way the problem with my order was handled.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

ordered and never received my door…

ordered and never received my door lights. emailed them and got one reply and never heard from them again! now trying to get refund from PayPal ......

March 23, 2025
Unprompted review
Jonparts logo

Reply from Jonparts

We’re truly sorry for the inconvenience caused. We’d like to clarify that a full refund has already been issued for your order. Unfortunately, the delivery could not be completed because the address provided was incorrect.

We responded as soon as we were able and apologize if any of our communication was missed.

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