Jollyes The Pet People - Congleton Reviews 1,129

TrustScore 5 out of 5

4.9

Congleton Retail Park, Barn Road, CW12 1LJ Congleton, GB


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Rated 5 out of 5 stars
Verified

I have to say the staff in Jollyes Congleton retail park are just so helpful , kind and clearly all love animals . They are patient and as a result everyone who shops there and is in a queue become... See more

Rated 5 out of 5 stars
Verified

I called the Congleton store to find out stock levels of Chappie as we were about to run out. The phone was answered quickly and in minutes I was advised of the stock level and the amount I wanted was... See more

Rated 5 out of 5 stars

I was genuinely pleasantly shocked @ how helpful & lovely Jessica in the Congleton store was . She checked ingredients for my dogs regular food as my delivery was late so I needed a close substitute.... See more

Rated 5 out of 5 stars
Verified

Staff are always friendly and helpful at this store and it really makes it nice to shop here. They have good offers and coupons for regular customers meaning you can often get a discount which is good... See more

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Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Congleton Retail Park, Barn Road, CW12 1LJ, Congleton, United Kingdom

  • 01260 290871

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 68% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Nothing is too much trouble for the staff

I have to say the staff in Jollyes Congleton retail park are just so helpful , kind and clearly all love animals . They are patient and as a result everyone who shops there and is in a queue becomes patient because they know they will be given the right attention when it’s their turn at the till. Nothing is too much trouble for them .

As a result I always pay extra to buy a tin of dog food for the charities at windyway

October 28, 2025
Rated 5 out of 5 stars
Verified

Fast phone pick and reservation

I called the Congleton store to find out stock levels of Chappie as we were about to run out. The phone was answered quickly and in minutes I was advised of the stock level and the amount I wanted was put on reserve for collection 20 mins later.

October 26, 2025
Rated 5 out of 5 stars
Verified

I use Jolleys alot

I use Jolleys alot. It's local, always have plenty of products, the staff are always super friendly and it's not over priced. Definitely recommend.

October 21, 2025
Rated 5 out of 5 stars
Verified

Great range of products and lovely, helpful staff

The store is well laid out and there’s an huge range of products to choose from. All the staff members I met were friendly and very helpful. They were happy to explain how to use my discount code and were genuinely interested in my reasons for shopping with you.

October 3, 2025
Rated 5 out of 5 stars

I was genuinely pleasantly shocked @…

I was genuinely pleasantly shocked @ how helpful & lovely Jessica in the Congleton store was . She checked ingredients for my dogs regular food as my delivery was late so I needed a close substitute. Honestly this lady Jessica is a credit to your company Jollyes . Thank you so much I will definitely go back.

September 24, 2025
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