Johnsonlawgroup Reviews 721

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the helpful and professional service provided by Johnson Law Group, with many highlighting the excellent communication and regular updates they receive regarding their cases. People find the staff friendly, courteous, and quick to address any questions or issues. The application process is considered easy, and the company keeps consumers informed at all stages. Consumers have also praised the user-friendliness of the company's app and website. However, a few reviewers mentioned difficulties with the contact and claim processes, specifically regarding uploading documents or adding supporting information. Despite this, the overall sentiment remains positive, with customers expressing trust in Johnson Law Group's ability to assist them and keep them informed throughout their claims.

Based on these reviews

Rated 4 out of 5 stars

Ver quick easy! However, I do think the 30% that Johnsonlawgroup charges for the Cheapest claim, is quite a bit higher than expected for not much work really ? But I guess that’s just because I would... See more

Company replied

Rated 4 out of 5 stars

Eventually it became ok! Bearing my age, I struggle with “jargon” and a lot of terms that: youngsters (over10’s 🤔) do in a trice! Also the speed of change, is a pain. I did however manage, once... See more

Company replied

Rated 4 out of 5 stars

Still waiting for information on the outcome of my claim, however I found the portal extremely easy to use, uploading of data was very simple. Looking at some of the reviews on here, I have had no ex... See more

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Rated 4 out of 5 stars

Would have been 5 stars but the letter we received was quite confusing only clarified the situation after a lengthy phone call

Company replied

Rated 3 out of 5 stars

There have been no problems at all in the process so far. It would have been better if it were possible to speak to someone early on to confirm that this is a legitimate process as there are so many... See more

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Rated 5 out of 5 stars

Apart from lots of e,mails I'm happy with how things have progressed and where possible I have supplied documents as requested. The team at Johnson Law seem to know their stuff but the proof of the pu... See more

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Rated 5 out of 5 stars

I note that one of the reviews references "ambulance chasers". My response to this is that there are very few individuals or indeed legal organisations who could chase an ambulance this big and... See more

Company replied

Rated 5 out of 5 stars

I feel that Trustpilot are a reputable & trustworthy company who strive to ensure that all their customers experience a high level of service and expertise. I would recommend them to anyone. Especiall... See more

Company replied

Rated 5 out of 5 stars

To be faced with losing a fortune. I trust Johnson Law Group to assist with my losses. Why do car manufactuters build in serious issues ? Its happened too many times. Thanks for your brilliant ser... See more

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Rated 5 out of 5 stars

The journey with Johnson Law Group began a while ago and to date they have been extremely helpful and professional. The communication from the staff is very good with always being friendly and courte... See more

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Rated 5 out of 5 stars

Our range Rover black ghost 👻 got stolen just wondering if we can get some money back my feonsay Colin aldridge was the main driver

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Rated 5 out of 5 stars

Everything they have requested has been dealt with in a professional manner . If there has been anything I've not fully understood they have guided me thoroughly.

Company replied

Rated 3 out of 5 stars

I cant add my actual address from the drop down box you need to let people put it in manually as well so I’ve put my old neighbours address where car finance was for

Company replied

Rated 5 out of 5 stars

Johnson Law promptly addresses any question or issue I have. I can reach the right person immediately without any delays. I highly recommend this company. E Woodward

Company replied

Rated 5 out of 5 stars

Easy to apply , website clear & have been kept informed at all stages .. nothing to lose especially if you’ve been affected by DPF issues which I have on my Evoque

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Rated 5 out of 5 stars

I have always been kept up to date with proceedings. If I have had any queries they have always been addressed in a timely manner. Staff have always been respectful and very professional. A pleasure... See more

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Rated 5 out of 5 stars

Excellent service From Johnson Law Group so far & plenty of data to inform me of what they intend to do with the information I have made available to them. Thank you. Mr Malcolm Parry.

Company replied

Rated 3 out of 5 stars

I liked it when it worked, I hated it when I kept getting emails telling me I might be able to claim and needing me to keep on answering the same questions

Company replied

Rated 5 out of 5 stars

The forms are easy to follow and fill in and if you need any assistance Johnson law group will definatley be there to give you a helping hand

Company replied

Rated 3 out of 5 stars

So far so good. If all comes back in a professional and quick way I'll leave another review with higher star rating

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Rated 3 out of 5 stars

I can’t put a picture of my drivers license in the required space… did it several times but it wouldn’t except it… so unable to do that bit

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Rated 5 out of 5 stars

Carlos P. was extremely helpful and took the time and trouble and stayed on the phone whilst I tried to upload troublesome documents. He also told me when he received documents too.

Company replied

Rated 4 out of 5 stars

Simple to use but older people may not have the equipment or knowledge to transfer their driving licence to your site

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Rated 5 out of 5 stars

I've always been able to talk to someone ditect on the phone. Also, Gian Carlo broke down my claim and explained everything to me. Great communication skills.

Company replied

Rated 5 out of 5 stars

Giancarlo was very helpful, I put this off for a while but definitely shouldn’t have. Giancarlo guided me through the questionaire and I got it done in under 2 minutes - that was it. Credit to him and... See more

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Rated 5 out of 5 stars

My reason is because I have been informed about everything and been keep up to date with the above the case keep doing what you are doing you are doing a good job

Company replied

Rated 5 out of 5 stars

Good. Straightforward but yet to be judged due to unknown outcome

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Rated 4 out of 5 stars

Communication has been thorough and without legal language. Every put simply and understandable. Whenever I have had a query, the company have responded promptly

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Rated 5 out of 5 stars

Johnson law have kept me informed of the progress of my claim throughout, without bombarding me with unnecessary emails.

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Rated 4 out of 5 stars

The claim experience was quick and easy, except that I wanted to add supporting information about my experience, but there was no facility to do so. Maybe this happens further down the line.

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Rated 3 out of 5 stars

Lots of assumptions. The car isn’t perfect but it’s very good. The biggest downside is the dealers bought it through lost the franchise in Chichester and Pulborough

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Rated 5 out of 5 stars

Johnson group have been fantastic sorting out my miss sold car finance. They keep you informed every step of the way.

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Rated 5 out of 5 stars

Johnson Law have made the whole process really straightforward so far. I’m sure they will continue to do so with the rest of the journey.

Company replied

Rated 5 out of 5 stars

My engine management light has just come on , I've heard about problems with DPF and wanted to explore

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Rated 5 out of 5 stars

Everything was simple to understand. The only thing I find difficult is the photograph.If you never do it you dont know how.

Company replied

Rated 5 out of 5 stars

Johnson law group are dealing with my emissions claim. I’m happy to say they keep you informed all the time so you know what’s going on. If they need any more info from you they just email you. Very... See more

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Rated 4 out of 5 stars

Awaiting on the progress of my claim but Johnson Law Group has made it easily to claim 👍🏽

Company replied

Rated 4 out of 5 stars

car finance claim, straight forward and easy to follow instructions. Thank You!

Company replied

Rated 4 out of 5 stars

I feel like I am going to get the compensation i deserve with the help of Johnson law group.

Company replied

Rated 5 out of 5 stars

Very good company with keeping you infomed and in the loop every step of the way.

Company replied

Rated 3 out of 5 stars

Johnson law group well established. Don’t seem to be bothered so much to deal with claims like other pcp companies finding pcp claims history. They even request me to look at it instead of doing their... See more

Company replied

Rated 5 out of 5 stars

Johnson Law Group Trust pilot review on Google “ I contacted Johnson Law Group few weeks ago and spoke to Saima. I enquired about the diesel emissions claims how it works and why we get the com... See more

Company replied

Rated 3 out of 5 stars

Case Ref: MAT-241227107912 Dear Johnson Law group, I've received an email stating that 'Thank you for choosing Johnson Law Group to handle your Diesel Particulate Filter (“DPF”)... See more

Company replied

Rated 5 out of 5 stars

I was getting messed around with my 1st solicitor’s before the S.R.A shut them down.So I decided to go with Johnson law group they are very helpful and always keeping me updated with emails and the on... See more

Company replied

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Company details

  1. Law Firm

Written by the company

For the last 30 years, Johnson Law Group has been a leader in the US legal mass-tort market, securing billions of dollars of compensation for its clients who have been wronged by large corporations. Based in Manchester but with a national reach, Johnson Law Group now brings that wealth of experience into the UK legal market. As well as putting together a team of some of the best English solicitors in the business, you can be secure in the knowledge that by instructing Johnson Law Group to pursue your claim, you’ll have the very best of both worlds when it comes to litigation: English legal expertise, with the American-style of litigation that has safeguarded the interests of literally hundreds of thousands of consumers over the years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

721 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Till now fine

October 17, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Prem,

Many thanks for sharing - it's great to hear you're happy with the service you've received from Johnson Law Group to date.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

simple easy to follow

October 4, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Newton,

Many thanks for the feedback, it's much appreciated and great to hear.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Easy to use.

October 3, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Ange,

That's great to hear, many thanks for sharing!

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

The ease of the whole procedure!

The ease of the whole procedure!! Everything so professionally taken care of

October 2, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Howellmorgan,

Many thanks for the feedback, that's great to hear!

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Good

Good. Straightforward but yet to be judged due to unknown outcome

September 29, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mike,

Many thanks - we fully understand! Thanks for the initial feedback.

Kind regards,
Johnson Law Group

Rated 3 out of 5 stars

Ease of signing up

September 29, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Shears,

Many thanks for the feedback, it's great to hear you found the process straightforward.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Easy to follow

September 23, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Alison,

Many thanks for the feedback, that's great to hear.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Easy to deal with

So far so good smooth interaction

September 21, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Many thanks for sharing, we really appreciate it.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Signing up Process

Clear and with good guidance

September 19, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Ian,

Many thanks for the feedback, that's great to hear.

Kind regards,
Johnson Law Group

Rated 3 out of 5 stars

seemed to be ok

September 18, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Many thanks for the feedback - we will keep you updated throughout.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Hopefully get some positive answers

Hopefully get some answers as none from mobilize

September 18, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Cubitt,

Many thanks for the feedback - we will keep you updated throughout the progression of your claim.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Easy to set up

September 17, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Dudley,

Many thanks for sharing, that's great to hear.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

I feel that Trustpilot are a reputable…

I feel that Trustpilot are a reputable & trustworthy company who strive to ensure that all their customers experience a high level of service and expertise. I would recommend them to anyone. Especially to my friends & other family members.

September 17, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Fiona,

It's great to hear you're happy with service Trustpilot provides - we hope that you feel the same way about Johnson Law Group!

Kind regards,
Johnson Law Group

Rated 3 out of 5 stars

Document/image upload doesn't work

September 16, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Hus,

We're sorry to hear there's an issue with uploading documents. If you could please get in touch on info@johnsonlawgroup.co.uk or call us 0333 344 3155 we can assist with this.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Good process

September 16, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Mr Hillier,

Thanks for sharing, we really appreciate the feedback.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Very easy to use

September 15, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Jayne,

Many thanks for sharing, that's great to hear.

Kind regards,
Johnson Law Group

Rated 5 out of 5 stars

Engine management

Engine management

Delayed start

Starter motor

June 5, 2025
Unprompted review
Johnsonlawgroup logo

Reply from Johnsonlawgroup

Dear Tony,

Please do get in touch if you're looking for assistance - our email is info@johnsonlawgroup.co.uk or our number is 0333 344 3155.

Kind regards,
Johnson Law Group

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