John Grose Group Reviews 2,707

Stuart the salesman updated us every 3 weeks before the car arrival which madd the time go quicker.He had already helped us picked the car in the showroom.Always professional and polite.On collection... See more

Excellent dealership went above and beyond Kepted me updated the whole time with the car I wanted to buy I honestly would never go anywhere else again and the best bit the car is beautiful

So if you want to buy a car, go here. The sales people are not just your ordinary sales person. They actually care about what car that suits you. No pushy sales tactics, more like what do you... See more

I bought a used Toyota from this dealership unseen owing to their remote location to me. David Lister was outstanding in guiding us through the process. He accurately described the car, which was an... See more

Excellent service. Charles at John Grose Citroen went out of his way to show us something suitable for our needs. We are also not technically minded, and he was very patient and helpful without making... See more

I have recently brought a Peugot 208 hybrid from John Gross Ipswich, moving from a manual car, and Ben has been absolutely amazing throughout the whole process. He has shown great product knowledge to... See more

James was a true old fashioned gentleman, without being a pushy salesman. He listened to what my son wanted & simply pointed out possibilities. We shopped around but it was mainly his attitude that br... See more

Always an excellent service from John Grose Woodbridge, have been a customer for some years now. Jack was very attentive. I was very impressed that he didn't push me too hard to purchase the full ele... See more

From start to finish everyone at Jaecoo has been exceptional. I honestly couldn’t fault them, from seeing the Jaecoo 7 for the first time, to ordering to collection, the level of service, comm... See more

From arranging the test drive to collecting our new Explorer EV was a great experience. Being met with a smile at the start, right the way to handover has been a joy. Zero pressure applied, coms perf... See more

To be totally honest, I have never had such a positive experience from any garage. The initial contact with Danielle was extremely helpful, professional, and polite. Communication was constant. I was... See more

From the moment that my wife and I walked into John Grose we were received as old friends. The salesman, David Lister, was gracious and extremely helpful in our quest to exchange our car for one with... See more

Both myself and wife have purchased new cars with John grose Ipswich since 2021. No hard sales. Very relaxed. Upfront with costs and no apparent game playing. Love the car. Our salesman since 2023 has... See more

Took my car into John Grose Ipswich this morning for its MoT made very welcome by the staff who were very efficient and ensured we were happy to wait whilst the car was inspected, the waiting area w... See more

I just want to take a moment to express my sincere appreciation for the outstanding service I received at your lowestoft branch. BEN was absolutely fantastic, patient and helpful . I am very thank... See more

Another great experience of purchasing a new car from John Grose Lowestoft. Have been using this dealership for over 20 years and wouldn't go to any other Ford dealer. My second time dealing with Alex... See more

Always had a lovely experience with John Grose. Charlie at Omoda was amazing, let me go on a test drive of the car. Charlie sorted a car for me such a great deal too. Charlie was friendly, approachab... See more

A first time experience with John Grose and a great experience due to the professionalism of Jack who dealt with me the whole process Jack went through the whole process of the handover very well ma... See more

Matt was amazing, he took his time explaning everything and what the best opptions were for us as we were looking at a new sportage. even though we had one he were able to take the model we were looki... See more

Took my Jaecoo 7 in for a check-up and the customer service from Stacey was second to none. From the moment I arrived, she was professional, friendly, and incredibly helpful. She kept me updated throu... See more

Experience of Shaun and Ryan at the Woodbridge branch shone through again and made us feel at ease and they are always on hand if we needed any help. It has been a pleasure, yet again to deal with... See more

John Grose Lowestoft supply an excellent service. The purchase of our Kia was simple, professional, customer focused and how dealings on vehicle.purchase should be. Attention to detail and care shown... See more

The car is excellent. Road tested we thought a lot about this vehicle could have been demonstrated better. Communication initially was poor we had to chase them to purchase the vehicle etc Fo... See more

All my dealings with John Grose have been an absolute pleasure. Nothing is too much trouble. Stuart Morgan dealt with the change over of my Motability car, he kept me informed about each step of the p... See more

Stacey and Eden at Citroën reception are absolutely wonderful! Their customer service is unmatched. They are extremely helpful, approachable and genuinely kind people. There is a hot drink machine to... See more

This is the 3rd new Ford I have purchased from John Grose and have dealt with James Honeywood on the last 2. Very professional and made the whole process so easy. I don't live near Ipswich but the ser... See more

The dealer matched the best offer and made the whole process of buying a new car a pleasure. The sales executive was pleasant and knowledgeable. Kept me informed whilst waiting for the car, made the h... See more

Excellent experience start to finish. Everything was clearly explained to us and nothing was too much trouble. Matthew at Kia Lowestoft was our server and helped us get our first family car.

From start to finish a brilliant experience. From the minute we walked in the show room the service from Alex was impeccable. Everything was explained in detail, and no question was to much trouble. M... See more

Really good service, very friendly people, whole experience was very good from start to finish, Dominic was excellent throughout the whole process. Many thanks.

I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful.... See more

Erin reached out to us before our car contract expired. She helped us find the perfect car within our budget, and were able to collect it within a few weeks. Great service and would definitely recomme... See more

This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel tha... See more

Really good, attentive service without pressure and an excellent deal. Terry is a great asset to the company - couldn't have been more helpful.

I'm very happy with my car and it helps me with my disability, my family love being in my car and it is perfect for what I need, thank you

The change to the new car went smoothly and without complications. The staff do their utmost to make sure you are happy in every way. Any questions are answered quickly. Nothing is too much bother the... See more

I recently bought a car and was so impressed with the team. Jack was wonderful throughout, and Shaun was very helpful on the occasion I saw him. Overall I would score 100%!

James, the salesman, knew the answers to all my questions, and was very reassuring that I was making the right choice. He was right, My Ford Puma is perfect for me.

Easy hassel free purchase. Good explanation of car at hand over

Good customer service and very helpful without being too pushy

Sam was very helpful and patient as this was a "distance" purchase.

Great sales rep James took excellent care of me. Easy to buy, fair trade-in on my old motor. Great job all around.

We had excellent sales service from James Sutton who listened carefully for our reasons to change our car and then followed up with our Fiesta which we are very happy with for performance and comfort.... See more

Our third new Ford from the JG Woodford facility. Modest establishment but- a caring, slick and professional service on each visit. Gavin has maintained an approachable, friendly & helpful business... See more

He was undermined by his sales director! Initial meeting both assisted us with choice of vehicle, however when we returned for a pre booked test drive the director pulled rank and insisted that he t... See more