Jewellery Discovery Reviews 13

TrustScore 4.5 out of 5

4.5

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Company details

  1. Jewelry Store
  2. Antique Store
  3. Diamond Buyer
  4. Diamond Dealer
  5. Jeweler
  6. Second Hand Store
  7. Watch Store

Information provided by various external sources

Fine Jewellery Market Place, the way to source the unusual. Second hand, period, antique and fine jewellery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

jewellery Discovery is an excellent choice for purchasing jewellery

I must admit I was very concerned about buying an expensive item of jewellery online, but my experience with Jewellery Discovery was excellent. The website was clear and carried all the information I required about the ring I was interested in, with very clear photographs.
Once I decided to buy the ring the communication with Carolyn was excellent. Carolyn was quick to respond and communications were very clear. Delivery was as described and the ring when it arrived exceeded any expectations in terms of quality and condition.
After the purchase the follow-up from Carolyn to ensure we were happy with the ring and whether any alterations to size were required was excellent.
I would not hesitate to purchase from Carolyn again and would recommend this site to anyone, based on the excellent experience I had.

July 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Simply The Best!

Such a great service and so many amazing pieces of jewellery to choose from. Very pleased with my bracelet. Emma was lovely and really knew her stuff. Will definitely use JD again!

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Lovely helpful ladies and great service. They helped me with any question that i had about the various products.
Will definitely recommend their service to others!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Jewellery Discovery were absolutely brilliant

Jewellery Discovery were absolutely fantastic, I couldn’t recommend highly enough! The service was second to none and the understanding of my requirements and budget were no issue. I was a first time buyer (engagement ring for my to be wife) which can be quite daunting finding the right thing. Emma at JD was brilliant and made my experience really memorable and certainly came up with the ring to wow my fiancé!

November 20, 2020
Unprompted review
Rated 1 out of 5 stars

I have never had such terrible customer…

I have never had such terrible customer service. Sold my fiance a ring that they shouldn't have as it was faulty and when they finally reopened after initial covid closures they took over a month to fix it. Constantly changed the date when it was going to be fixed then delayed the repair even further by carrying out unnecessary works. I was so upset and almost distraught that I had been engaged 7 months and only able to wear my ring for 3. Emma you are a liar and should not be dealing with customers, your excuses are empty and we never even received an apology. Absolutely disgraceful. Save yourself money, time and heartache and choose from one of the many other gorgeous jewellery shops in Burlington Arcade.
P.s we had to keep chasing you not the other way around. Mark's on the ring that were not there before. Your reply is full of dishonesty which is even more shocking!

August 28, 2020
Unprompted review
Jewellery Discovery logo

Reply from Jewellery Discovery

Dear Olivia,

We understand your frustration of not been able to wear your sapphire and diamond ring your fiancé choose throughout your engagement.

We guarantee the condition of all vintage and antique jewellery sold on our platform.
Our customer service has not been at the usual level, due to their being a global pandemic, which meant that our office and workshops in London were closed.
We have, however done our best under the circumstances to remedy the problem you have had with the ring, we returned the ring to your fiancé in top condition with all restoration work carried out at our expense.

We kept in regular contact with your fiancé through the whole process updating him every few days and sent images.

We are therefore disappointed to see that you have given us this review and chosen to make unfounded personal accusations of dishonesty that are both inaccurate and unfair.

We sincerely apologise if we have caused any distress and hope that in the future you will enjoy wearing the ring and have a lifetime of happiness together.

Regards

Emma and the team at Jewellery Discovery

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Rated 5 out of 5 stars

Beautiful Earrings

Beautiful Earrings, very very pleased and Emma a real sweetie Thank you

June 10, 2020
Unprompted review
Jewellery Discovery logo

Reply from Jewellery Discovery

Thank you so much for your kind words. It was an absolute pleasure doing business with you.
Emma & the Jewellery Discovery Team

Rated 5 out of 5 stars

Highly recommended

I highly recommend Emma. The service was great and she helped me find the perfect piece.

June 5, 2020
Unprompted review
Jewellery Discovery logo

Reply from Jewellery Discovery

Wow, thank you, Loes. I am so pleased you love it - it was my absolute pleasure!
Emma & the Jewellery Discovery Team

Rated 5 out of 5 stars

Extremely pleased with the ring

Extremely pleased with the ring, just what i was looking for. Great Service

April 16, 2020
Unprompted review
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Reply from Jewellery Discovery

Hi Heidi,
Thank you so much for your lovely review. We pride ourselves on providing great service so it's lovely to hear your feedback. I'm so pleased you love the ring!
Best wishes,
Emma & the Jewellery Discovery Team

Rated 5 out of 5 stars

Product got delivered quickly

Product got delivered quickly, and as described.

February 6, 2020
Unprompted review
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Reply from Jewellery Discovery

Hi Letitia,
We're really pleased to hear that your item arrived quickly and that you're happy! When our customers are happy, we're happy!
Best wishes,
Emma & the Jewellery Discovery Team

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Rated 5 out of 5 stars

Fantastic service!

Professional, knowledgeable and incredibly helpful. Absolutely beautiful pieces. 100% recommend!

December 5, 2019
Unprompted review
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Reply from Jewellery Discovery

Wow, Alexandra! Thank you for your incredibly kind review! It's always great to hear that our customers are happy.
Thank you for recommending us - it means a lot!
Best wishes,
Emma & the Jewellery Discovery Team

Rated 5 out of 5 stars

Excellent service and understanding…

Excellent service and understanding about jewellery, and gemstones!!!

December 5, 2019
Unprompted review
Jewellery Discovery logo

Reply from Jewellery Discovery

Hi Bob,
Thank you very much for your lovely review. We pride ourselves on providing excellent service so it's always great to hear that we're living up to that expectation. When our customers are happy, we're happy, too.
Best wishes,
Emma & the Jewellery Discovery Team

Rated 5 out of 5 stars

Polite and professional.

Polite and professional I was made to feel like nothing was too much trouble. I would Highly recommend jewellery discovery to anyone looking for that special piece.

December 5, 2019
Unprompted review
Jewellery Discovery logo

Reply from Jewellery Discovery

Hi Richie,
Thank you for your wonderfully kind review. Nothing is ever too much trouble, we're here to help. Thank you for recommending us - it means a lot!
Best wishes,
Emma & the Jewellery Discovery Team

Rated 5 out of 5 stars

Great experience.

Very happy with the service, very friendly fast and efficiënt. Product got delivered quickly, and as described. I highly recomnend Jewellerydiscovery.co.uk

October 9, 2019
Unprompted review
Jewellery Discovery logo

Reply from Jewellery Discovery

Hi Olaf,
Thank you so much for recommending Jewellery Discovery. You're very kind!
I hope you're both keeping well and your partner liked her gift. I look forward to doing business with you again.
Best wishes,
Emma & the Jewellery Discovery Team

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