Iot Pool Reviews 425

Ordered several Hunter irrigation items - perfect products, perfect and quick delivery, perfect price.

On August 29, I purchased a Zodiac EXO i LS18 + PH Dual Link for €2,079. Just four days later, I received a defective unit and returned it. After a week, the product was sent back to me with an email stating that no issues were found and that it was working properly.

However, nothing had been fixed, and the same problems persist.
The company then asked me to return it a second time, but I still have not received any update. As of today, October 3, more than a month after purchase, I am still without a properly functioning product.

The issues are related to incorrect time/date settings and the Zodiac not broadcasting the "Temporary Network," which prevents completing the Wi-Fi connection.

Since the unit was defective upon delivery and brand new, I strongly believe I should have been provided with a replacement instead of being asked to return the same faulty product twice. Very disappointed with this experience.

fast, reliable!

Great product, very fast delivery!

Good communication and quick delivery. HIghly recommend.

The order was delivered from Portugal to France in less than a week. The product was perfect and all stains in our pool disappeared in 24 hours. I highly recommend this site that also has very competitive prices !

Wide product range, competitive prices, and very efficient logistics : order delivered in the South-west of France within 3 working days.
A great and reliable supplier

Hello! It was very easy to order! Everything was simple to find. Thank you!

Lower price than other suppliers. Delivered quickly.

The help with the order was excellent. The reordering worked really well

I have ordered a BBQ, parts for my pool robot, and other items from the IOT-POOL website (Order #23612).

According to the website, none of the items I ordered were out of stock. I paid in full for this order on APRIL 4th 2025.

Turns out that the BBQ I ordered was never in stock! I got to know this after many emails that I sent after hearing no news about my delivery for weeks!

After a barrage of emails, IOT-POOL informed me that the BBQ I ordered will be in stock in the last week of June.

Today it is July 14th 2025 - I heard NOTHING from IOT-POOL regarding:

1. Delivery of the items I ordered (totallying over 2700 EUR)
2. Potential refund if this delivery never happens!

I have sent them four (4) emails in the past week. No reply!

I will start formal legal proceedings if I do not get the items I ordered delivered, or if I do not get a refund.

Horrendous customer service!

I bought a liberty 400 robot. After a week absolutely no news on my order. Even after 3 emails.
What's the problem iot pool ?
Are you honest ? It's not a serious.
How can I be reimbursed?

Ordered a Dolphin Liberty 600 on May 15 because, honestly, the price was just ace. On the website, the item was clearly marked as "Available for dispatch" (and still is as of June 16). "Winner!" I thought as I'd been looking to get one for quite some time. Quickly ordered, paid, and sat back to await delivery.

Well, I sat a while. On May 21 I enquired about when the robot would be shipped. Surely, for things "available for dispatch", that would be fast, right? Wrong! It would be a week delay. Fine, that's acceptable. On followup on May 26, I learnt low stock and high demand caused further delays. How does that align with "available for dispatch"?

After a close to 30 day wait, I asked for the order to be cancelled and payment refunded which done within the 7 day time limit.

What annoys me no end is the mismatch between "available for dispatch" and actual stock. IoT Pool: please update your website to clearly show what's actually in stock or update your definition (again, CLEARLY) as to what "available for dispatch" actually means. If not, your representation of items as "available" could be interpreted as teasers solely designed to drive traffic and purchases. Because be fair: you did have my money the moment I bought something that wasn't there

I made a purchase for a pool robot, it has been exactly 2 weeks and it still hasn't been shipped. Not only has it not been shipped, but I haven't received any response despite emailing every day for the last 5 days asking for the current status. It's very disappointing. The responses here have generally been positive, and I trusted this site to place my order.

Customer communication very good. Delivery as promised!! Perfect

Horrible support. They said the product I bought was not available, although it was shown at available on the website. Recommended I'd swap for another product which was readily available (also on the website). It was more expensive. I paid for the difference. It was not available. A week after it still hasn't been shipped. I asked for a refund. They said a refund is not possible because the product is being shipped.

Not only they promise what they can't deliver, they don't know that I am entitled to return the purchase for 14 days according to EU regulations.

It's a horrible company all around.

This company blamed me for "mis use " of my pool robot as cause of failure . Anyone that had a good robot knows the machine is controlled by a small controller that cleans for 20 minutes. My pool is very small : 1.8M wide and 3.5 M long for 2 elderly retired people. I only use 2 times a month for 20 minutes cycle . I only had the robot less than a year and had to return to have the warranty to repair . Then IOT send me a bill to pay for the repair claiming I misused the machine and I have to pay😡😡😡I refused to pay and over a month later they returned it to my home. It is still in the box they shipped it in. I bought a new pool robot from a different company and very happy now. I never received an email as to the status of the machine in the box so it remains in the box . Stay away from this company 😡😡You have been warned 😡😡😡

Danny M Guillot
Ribeira Brava, Madeira Portugal
CLASSIC 12 / CLASSIC 12+
Maytronics Dolphin robotic pool cleaner
Classic 12
Robot manual


I never agreed to anything with you other than I refused to pay for a machine under warranty. Again your company is accusing me of misuse 😡😡😡It is impossible to misuse this machine , especially in my small pool for 2 people 😡😡😡You should be ashamed 😡😡I hope my review is ready by every potential customer so I can make sure they don't use your company

I paid 1000 euro for that robot. Warranty in my world means repairs are covered under warranty. Thus machine is less than 1 year old. You shipped it back to me without any message of what the status is. So now I have a 1000 euro robot in a box in my storage room. My new robot is alot better quality and comes with a legitimate warranty agreement that covers anything that goes wrong at no cost to the customer. For your information I paid 1100 euros for my new robot and again with a proper warranty with no hidden clauses that will cost the customer. Again I hope my review on this machine will make a difference for future customers. I have done what I feel is the right thing and the truth. Sorry you don't agree
Happy New Year

Very competitive price, fast shipping and a great product. Very satisfied with our purchase.

Fast, safe delivery