Kaitlin was excellent over the phone, very helpful, very informative, she obviously knew her trade and her customer service was warm and professional. Thank you for your help. I will continue to use... See more
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Review summary
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Based on these reviews
Company details
- Insurance Broker
- Auto Insurance Agency
- Caravan and Motorhome Insurance Company
- Landlord Insurance Company
- Liability Insurance Company
- Taxi Insurance Company
About insurd
Written by the company
Established over 50 years and with a technology-driven approach, insurd believes in keeping things quick and simple, backed up by world-class customer support for complete peace of mind.
Motorhome and campervan insurance
From pop-top camper vans to fully integrated motorhomes, supported by the UK's biggest and respected insurers, insurd will find you the best cover at the best possible price.
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Taxi insurance
Whichever local authority you're licensed with, we've got you covered. With policies starting from £12.50 a week and low deposit payments, insurd will have you on the road in minutes.
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Touring caravan insurance
From Pop Tops to 5th Wheeler RV's, insurd will use their panel of trusted insurers to get you the best deal on caravan insurance.
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Travel insurance
If you need cover for your travels, insurd offers comprehensive travel cover for your next trip. They don't believe in imposing age limits and will cover almost all pre-existing medical conditions.
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Business insurance
insurd policies don't stop with the above. They offer several commercial products including Liability, Fleet, Motor trade and property cover with Property Owners, Landlord and Unoccupied Property insurance.
What's more, you're in control. With instant access to the insurd customer portal and app, you can:
- View and download all your documents
- Submit a claim
- Make payments
- Request changes to your policy
To find out more about insurd, visit us online or if you prefer a friendly voice:
Call
Contact info
8 Acorn Business Park, , CH6 5YN, Flint, United Kingdom
- 0345 222 6318
- hello@insurd.co.uk
- insurd.co.uk
Replied to 39% of negative reviews
Typically replies within 1 week
Quite helpful and I find a better deal…
Quite helpful and I find a better deal with them .
Thank you Tiffany!
Thank you Tiffany!
She was very patient and answered all my questions. I am also very happy with the price.
Bad experience
Bad experience. They made me pay for a premium I told them to cancel and refund, they refused to refund even when their policy says if cancelled within 14 days you get a refund minus admin fee of £25. I would not recommend their service to anyone.
Just taken out taxi policy Dan &…
Just taken out taxi policy Dan & Cameron amazing fellas. Explored all options tailored to the need of myself
DREADFUL CUSTOMER CARE.
1. You have provided me with Two different Policy numbers ?
2. You have provided me with Two different Insurance claim line numbers ?
3. Your online sign-up is not allowing me to create an account. I have tried to use both the policy numbers you supplied, and it refuses to accept them
4. The insurance hat I purchased includes RAC cover, but you have provided me with no RAC cover information whatsoever. No information about whats included or what numbers to ring in case of breakdown.
5. I have sent "Two" emails to you, informing you of the above details and have had no reply at all.
I am amazed that anyone is Insured with your company. I have never, ever, had the misfortune to be involved with such a "Couldn't care less" Company.
Will one of you please answer my emails and address the questions I have asked you.
Great Insurance Company without the hard sell
Very clear information and described further in detail by a very polite and patient manner.
Really helpful and no hard sale, great service especially noted, Ashley, many thanks
Good service
Good service, i got cheapest private hire insurance from them. good staff very helpful
Excellent Service
Excellent Service. Ashley was great, rang back when she said she would, was incredibly helpful and great to talk to. Thanks
Lewis was very helpful and went above…
Lewis was very helpful and went above and beyond to help me. He was very understanding of my situation and was very reassuring. Thanks Lewis!
Kaitlin was excellent over the phone
Kaitlin was excellent over the phone, very helpful, very informative, she obviously knew her trade and her customer service was warm and professional. Thank you for your help. I will continue to use this insurance company. Phil Bowser
Excellent service
Had the pleasure of dealing with Tiffany today, shes been absolutely amazing in answering all my question and setting up my private hire policy. Definitely recommend, thank you
Shamus
Tiffany griffin was very polite and got…
Tiffany griffin was very polite and got the cheapest price great company
Been with them for 3 years now what…
Been with them for 3 years now what they offer to cover our Motorhome is very good and very reasonably priced
Ashley was excellent from start to…
Ashley was excellent from start to finish getting me insurance for a minibus. She went above and beyond to assist and get me a cheaper price. Would highly recommend
Great Customer Service
Great Customer Service. Knowledgeable and friendly and a pleasure to obtain new insurance through
Quick easy way to finding the best quote
Looking for public liability insurance and Jade was really helpful by finding the best possible deal for me. She discussed all the information and it was so easy to sign up.
Taxi insurance
Very good, knowledgeable, friendly staff. I shopped around various companies and this was the cheapest
Great support from Jayne who searched…
Great support from Jayne who searched for most competitive options. Called us back to arrange cover prior to outgoing insurers deadline.
They have put the wrong address on my…
They have put the wrong address on my policy and despite a number of emails and phone calls asking them to change this it has not been done.
In their reply they state that I put the wrong address in the request for a quote. I had to do this because their drop down menu didn't show my address and it didn't allow for manual input. I did however give the correct address to their sales agent who phoned me while I was still on their website and he promised to change the address but didn't.
I submitted the review BEFORE the address was finally changed after my fifth phone call today. Not before I was cheekily told that there's a £10 admin fee to change the address - even though it was their mistake!

Reply from insurd
Ashley was brilliant
Ashley was brilliant. She was very efficient, friendly & helpful in finding a very competitive quote. I would certainly use Insurd & contact Ashley again. Lorraine & Andy
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