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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness, friendliness, and professionalism of the staff. Consumers appreciate the staff members who take the time to explain details clearly, listen to their needs, and efficiently sort out their insurance requirements, often securing competitive prices. People express satisfaction with the value for money and the ease of the overall insurance process. Reviewers specifically commend individual staff members by name, noting their expertise and exceptional customer service skills. The company's commitment to providing clear information and a hassle-free experience resonates positively with the consumers.

Based on these reviews

Rated 5 out of 5 stars

Kaitlin was excellent over the phone, very helpful, very informative, she obviously knew her trade and her customer service was warm and professional. Thank you for your help. I will continue to use... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Tiffany today, shes been absolutely amazing in answering all my question and setting up my private hire policy. Definitely recommend, thank you Shamus

Rated 5 out of 5 stars

Very clear information and described further in detail by a very polite and patient manner. Really helpful and no hard sale, great service especially noted, Ashley, many thanks

Rated 5 out of 5 stars

Ashley was excellent from start to finish getting me insurance for a minibus. She went above and beyond to assist and get me a cheaper price. Would highly recommend

Rated 3 out of 5 stars

Got my taxi insurance today spoke to jemma who was excellent in providing me with all the info. although the price was a bit higher than the original quote not her fault. I do think insurers should ho... See more

Rated 5 out of 5 stars

Change my caravan insurance to insuremy and very helpful and cheaper than my present insurance cover. Time will tell if I’ve done right thing but hopefully won’t need it.Ashley was very pleasant to ta... See more

Rated 5 out of 5 stars

Katelyn is a wonderful representative for the company. She remembered me from a call I made in November 2024 to make changes due to a very sad bereavement. She was kind, thoughtful and efficient in he... See more

Rated 5 out of 5 stars

Just taken out taxi policy Dan & Cameron amazing fellas. Explored all options tailored to the need of myself

Rated 5 out of 5 stars

I've dealt with Peter for over 20 years and as always, this year's renewal was a smooth process. Renewal letter received in good time with comprehensive explanation on how to renewal. A lot cheaper th... See more

Rated 5 out of 5 stars

Dealt with Ashley Lombard to change my motorhome policy to a new vehicle. Despite the dealer changing the collection date three times we eventually collected it today. During this period of false sta... See more

Rated 5 out of 5 stars

Looking for public liability insurance and Jade was really helpful by finding the best possible deal for me. She discussed all the information and it was so easy to sign up.

Rated 5 out of 5 stars

Lewis was very helpful and went above and beyond to help me. He was very understanding of my situation and was very reassuring. Thanks Lewis!

Rated 5 out of 5 stars

Jade was absolutely amazing, I originally received the quote off of somebody else and she took over as they didn't reply. Every email that I sent her, she called me within a few minutes. The mos... See more

Rated 5 out of 5 stars

Its my second year now with insurd and all courtesy of Emma who was exceptional each time I have spoken to her. She made my insurance journey nice and easy and always gets things sorted. She definitel... See more

Rated 5 out of 5 stars

Initially the telephone line had a huge lag but Jade immediately called me back. Jade was very professional and polite, answered my questions straight away without being passed from one advisor to ano... See more

Rated 5 out of 5 stars

Just spoke to Natalie Primrose, call back after an inquiry last night. Knew what I was calling for, explained details in full, listened to my needs, quoted and policy completed within 30mins. Answered... See more

Rated 5 out of 5 stars

Ashley was brilliant. She was very efficient, friendly & helpful in finding a very competitive quote. I would certainly use Insurd & contact Ashley again. Lorraine & Andy

Rated 5 out of 5 stars

Excellent Service. Ashley was great, rang back when she said she would, was incredibly helpful and great to talk to. Thanks

Rated 5 out of 5 stars

I've used Insurd for the last 3 years, for my motorhome insurance. Their policy renewal system is great, and easy to complete. Their customer service is very good. Katelyn in particular dealt with m... See more

Rated 5 out of 5 stars

Searching for touring caravan insurance, received a call from Insurd. Ashley was super helpful from the outset, very friendly and polite yet still professional. Over a couple of days she researched th... See more

Rated 5 out of 5 stars

First time dealing with these guys and WOW. Proper customer service, Chris was amazing he actually listened to me and sorted everything out for a great price including breakdown cover. Will be using t... See more

Rated 5 out of 5 stars

Great support from Jayne who searched for most competitive options. Called us back to arrange cover prior to outgoing insurers deadline.

Rated 5 out of 5 stars

excellent service , very helpful , even when I caused a hiccup, Peter Maynard helped me sort it out , which not only got me the right insurance but much cheaper than my renewal quote. Highly recommen... See more

Rated 5 out of 5 stars

Excellent service by Matt Shaw who work insurd renewal department - he helped me to get the best deal for my private higher car insurance with good price. Thanks 🙏 to Matt

Rated 5 out of 5 stars

Been with them for 3 years now what they offer to cover our Motorhome is very good and very reasonably priced

Rated 5 out of 5 stars
Verified

An awful lot cheaper than my renewal quote Online sign up process was very straightforward Communication when sending proof of no claims was very prompt and relatively easy

Rated 5 out of 5 stars

Was contacted by Ashley Lombard regarding my search for touring caravan insurance. She was polite and knowledgeable and took her time to explain issues to me. She was also most helpful with negotiati... See more

Rated 5 out of 5 stars
Verified

Very easy I used a comparison site as I felt I was overpaying by my previous insurer, Insurd was at the top and googled reviews a very easy process and I was contacted the following day to make sure I... See more

Rated 5 out of 5 stars

Got initial quote through comparison site and thought it would all be a bit robotic BUT got a real live very helpful person on the call. Excellent service, no pressure and a great deal.

Rated 5 out of 5 stars

Jayne Hudson was very polite and took the time to check out queries and quote in a professional manner was polite and helpful and took her time to understand and explain the different terms for the in... See more

Rated 5 out of 5 stars

Polite and concise, Understandable and precise, Jayne tried other insurers to better the price, and promptly called back, which was nice.

Rated 5 out of 5 stars

Just taken out a couple of policies with this company, very competitively priced and great customer service. I was looked after by Jayne H, thank you.

Rated 5 out of 5 stars

Great service- price is the price unfortunately! Emma Smith delivered patience respect and great communication, whilst handling my quote. Well done 👍🏼 Moh

Rated 5 out of 5 stars

Just renewed my taxi insurance with Insurd, after speaking with Matt. He was very helpful, concise and got me a good price for the Insurance. Thank you

Rated 5 out of 5 stars

Hi, Very nice Taxi insurance company, excellent customer service, reasonable price and staff are very polite and they handled my request with ease. Thanks.

Rated 5 out of 5 stars

I found Ashley Lombard to be very professional, friendly and helpful when I recently took out an insurance policy, So good to deal with an actual person.

Rated 5 out of 5 stars

Thanks to Chris Edwards my policy got cancelled because of documents delay. But he sorted everything very professionally.

Rated 5 out of 5 stars

Renewal was quick and easy. Emma was helpful throughout the process. Would definitely recommend for a new driver or returning

Rated 5 out of 5 stars

Found this company through comparison website Go Compare. Ashley was very helpful and explained everything fully.

Rated 5 out of 5 stars

Very good, knowledgeable, friendly staff. I shopped around various companies and this was the cheapest

Rated 5 out of 5 stars

I spoke to Mike Smith on the phone a few times... had to call him back coz of few issues but he's always been there to help.. really good customer service skills and went above and beyond

Rated 5 out of 5 stars

I was very impressed with the way my inquiry was dealt with swiftly and professionally. Many thanks to the staff of insurd

Rated 5 out of 5 stars

Spoke to many companies over the years and i must say every staff member i spoke to was so helpful and spoke with so much respect especially JEMMA (NOT WITH A G) SHE WAS AMAZING THE SERVICE IS AMAZING... See more

Rated 5 out of 5 stars

I spoke with Jade Hough regarding my insurance. Took a few tries to get hold of me, because I've been busy, but she called precisely when she said she would. She was also very polite, well spoken... See more

Rated 5 out of 5 stars

Great Customer Service. Knowledgeable and friendly and a pleasure to obtain new insurance through

Rated 5 out of 5 stars

CameronJust wanted to say a huge thanks for your help with my taxi insurance today—being my first time, I was a bit lost, but you made it so much easier. Really appreciate your patience and expertise.... See more

Rated 5 out of 5 stars

Spoke to Dan taxi sales (business)today what can I say what a gentleman I’ve never bought a policy within 15 mins . Dan went out his way to get me the best deol ever .we definitely need more advisors... See more

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Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Landlord Insurance Company
  5. Liability Insurance Company
  6. Taxi Insurance Company

About insurd

Written by the company

insurd is a specialist vehicle insurance provider, offering top quality cover at sensible prices.

Established over 50 years and with a technology-driven approach, insurd believes in keeping things quick and simple, backed up by world-class customer support for complete peace of mind.

Motorhome and campervan insurance
From pop-top camper vans to fully integrated motorhomes, supported by the UK's biggest and respected insurers, insurd will find you the best cover at the best possible price.

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Taxi insurance
Whichever local authority you're licensed with, we've got you covered. With policies starting from £12.50 a week and low deposit payments, insurd will have you on the road in minutes.

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Touring caravan insurance
From Pop Tops to 5th Wheeler RV's, insurd will use their panel of trusted insurers to get you the best deal on caravan insurance.

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Travel insurance
If you need cover for your travels, insurd offers comprehensive travel cover for your next trip. They don't believe in imposing age limits and will cover almost all pre-existing medical conditions.

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Business insurance
insurd policies don't stop with the above. They offer several commercial products including Liability, Fleet, Motor trade and property cover with Property Owners, Landlord and Unoccupied Property insurance.

What's more, you're in control. With instant access to the insurd customer portal and app, you can:

  • View and download all your documents
  • Submit a claim
  • Make payments
  • Request changes to your policy

To find out more about insurd, visit us online or if you prefer a friendly voice:

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

924 reviews

5-star
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1-star

Replied to 39% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Bad experience

Bad experience. They made me pay for a premium I told them to cancel and refund, they refused to refund even when their policy says if cancelled within 14 days you get a refund minus admin fee of £25. I would not recommend their service to anyone.

October 5, 2025
Rated 1 out of 5 stars
Verified

DREADFUL CUSTOMER CARE.

1. You have provided me with Two different Policy numbers ?
2. You have provided me with Two different Insurance claim line numbers ?
3. Your online sign-up is not allowing me to create an account. I have tried to use both the policy numbers you supplied, and it refuses to accept them
4. The insurance hat I purchased includes RAC cover, but you have provided me with no RAC cover information whatsoever. No information about whats included or what numbers to ring in case of breakdown.
5. I have sent "Two" emails to you, informing you of the above details and have had no reply at all.
I am amazed that anyone is Insured with your company. I have never, ever, had the misfortune to be involved with such a "Couldn't care less" Company.
Will one of you please answer my emails and address the questions I have asked you.

October 2, 2025
Rated 5 out of 5 stars

Kaitlin was excellent over the phone

Kaitlin was excellent over the phone, very helpful, very informative, she obviously knew her trade and her customer service was warm and professional. Thank you for your help. I will continue to use this insurance company. Phil Bowser

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had the pleasure of dealing with Tiffany today, shes been absolutely amazing in answering all my question and setting up my private hire policy. Definitely recommend, thank you

Shamus

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Taxi insurance

Very good, knowledgeable, friendly staff. I shopped around various companies and this was the cheapest

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

They have put the wrong address on my…

They have put the wrong address on my policy and despite a number of emails and phone calls asking them to change this it has not been done.

In their reply they state that I put the wrong address in the request for a quote. I had to do this because their drop down menu didn't show my address and it didn't allow for manual input. I did however give the correct address to their sales agent who phoned me while I was still on their website and he promised to change the address but didn't.

I submitted the review BEFORE the address was finally changed after my fifth phone call today. Not before I was cheekily told that there's a £10 admin fee to change the address - even though it was their mistake!

September 17, 2025
Unprompted review
insurd logo

Reply from insurd

Hi David,

We're disappointed that you have felt it necessary to leave a negative review.

Having checked the original quote information, the incorrect address was actually the address you entered when you obtained your online quote.

We can also see that your request to change the address was actioned and new documents emailed to you a number of hours prior to your review.

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