Hugh Rice The Jewellers Reviews 3,773

Having taken my ring to Hugh Rice for a clean, it was bought to my attention that the setting had worn and I was at risk of losing the stones. (I was told I could wear it for my wedding day and th... See more

From entering the shop the service and professionalism was amazing, the help kindness and patience was excellent. The staff member are simply lovely abd very attentive to your requirements, Jo went a... See more

I recently collected my Rolex, and I couldn't be happier with the entire experience. From start to finish, Max was absolutely brilliant. He was professional, friendly, and incredibly helpful thr... See more

Had an issue checking out for a Mont Blanc wallet, contacted customer service and they sent me a link to pay. Paid for item Friday and item arrived before 9.00am Saturday morning. Thank you for... See more

Placed an order online and at first did not receive it. Very helpful customer care team that looked into it and after investigation sorted it out straight away. Finally received my purchase through no... See more

Excellent customer service from Matt. He really helped me to chose the right size bracelet and ordered it in for me. It was do helpful to speak to someone over the the lockdown as all shops closed and... See more

Ordered online fast next day delivery and very happy with how it looked a quality item

Without doubt a wonderful experience buying a watch earlier this year from the Hull branch! I dealt directly with Allun and Kristian and they are both very informative and really know their stuff!🔝🔝... See more

Hugh Rice were competitive on price compared with the market n high street nam s. They informed me quickly about a stock issue and acted promptly to ensure that the watch I had ordered would be delive... See more

Beautiful Gucci key necklace for my daughters 21st Birthday I had a discount to use for being a first customer which was what swayed me to buy this, if I’m honest, it arrived super quick, and was... See more

Purchased initial M diamond necklace which is lovely just as described on the site. Arrived within 2 days the gift packaging was so nice a great touch. To be honest I was reluctant to order jewellery... See more

Max was friendly, extremely knowledgeable, polite and incredibly patient throughout. He took the time to explain everything clearly without any pressure, and his professionalism made the whole experie... See more

I purchased a Wolf watch winder over the internet. My first choice colour turned out not to be available but a representative let me know the first working day after I placed my order, offered me two... See more

I’ve been after a Montblanc Star Legacy moonphase watch for a while. Hugh Rice had the watch in stock with an amazing discount price to go with it! I hadn’t seen the watch ‘in real life’ before, so... See more

The team at Hugh Rice never fail to deliver, really informative, super friendly Great service, good range of products. Staff extremely helpful, nothing too much trouble.

Had three rings resized to make them larger. Fantastic results and also professionally cleaned for me. They look amazing and you can't tell where the join is. Staff very friendly, professional an... See more

No problems at all with my online purchase. Item arrived within 48 hours and everything went as expected. Would buy again from Hugo Rice.

Ordered a Gucci necklace and ring, absolutely beautiful, saved 20% too which was amazing. Shipping was super fast too, will definitely buy from them again. Highly recommend, thank you so much! A1****

Was searching high and low for this necklace as its discontinued. I was so pleased I managed to purchase it from Hugh Rice at a reasonable price and only took 5 days to be delivered with no charge for... See more

We have used Hugh Rice on many occasions as it has great staff members and all are pleasant. Attended the shop today for my click and collect purchase which was easy and all at distance and felt... See more

We recently had my wife’s and my Rolex watches serviced. I have to say the whole experience was a pleasure from start to finish. We initially entered the store in Hull to be greeted by friendly and... See more

I recently bought my new watch from Hugh Rice in Hull St. Stephens. I did a web order to collect and once arriving in store I was delighted to see that it had already been set to the correct time an... See more

My daughter opened her beautifully gift wrapped Gucci earrings and I must say the packaging was superb, the product is unbelievable A first class service I’d highly recommend this company Regard... See more

Hugh Rice are brilliant. Super service, only the best luxury items and very quick at everything they do. I've since recommended them to numerous friends who have also said just how perfect the servic... See more

Recently purchased a watch online from Hugh Rice in Hull. Received excellent service on price and fitting is perfect for me. The model I wanted was in stock. Delivery was quick and well packaged.... See more

I recently had the pleasure of dealing with Hugh Rice Jewellers, and I cannot express enough how fantastic the experience was. From the moment I reached out about purchasing my Rolex watch, thei... See more

Kristian is a pleasure to deal with. He’s genuinely passionate about watches and balances being personable with professionalism. This was a special purchase for me, and he made sure the experience liv... See more

Another great interaction with Hugh rice today with Kristian he's an asset to your company built a great customer relationship with him over the years we love talking watches and travel adventures w... See more

I have purchased 2 watches recently in the sale through Hugh Rice. The service I received was excellent, prompt answers to my questions, and very quick delivery of the items. I would definitely recomm... See more

Excellent service second to none. Best online Price and provided me a 10% discount code as well on a lovely Gucci bracelet for my wife. Next day delivery Simply fantastic, won’t be the last time... See more

Excellent service and friendly staff.

The site was easy to use and the product arrived quickly. However I ordered some earrings for a gift. They came wrapped in tissue paper in an A4 sized envelope, consequently one of the earrings was be... See more

I recently placed 2 orders online. There was a slight mix up with one but this was resolved really quickly and they were very helpful in doing so. I would definitely recommend as they had great produc... See more

Unfortunately my online order did not go quite to plan. I travelled to the store to collect my items only to find an item missing. It had to be sourced from another store and posted to my address. I s... See more

Ordered a Thomas Sabo charm happy with 2 pictures, one of charm & one of Thomas Sabo presentation bag & box which you would expect item to arrive in but item only came in a small fabric bag, no box su... See more

Online chat and help excellent - simple process when ordering, kept informed of delivery (click and collect) left waiting in store. Passed and ignored by several members of staff before being seen too... See more

Took 4 calls after placing order on line to get a satisfactory solution to my requirements. Some items not in stock Website not updated. Also as this was An xmas present I requested a different d... See more

Ordered a bracelet in the Black Friday sale and arranged for click and collect from my local Hugh Rice store. I am still waiting for an email to confirm it has been dispatched. I have called the loca... See more

Infortunately they haven’t got the nomination counter now. Very disappointing as couldn’t purchase in store. Bought online but it took a few days before they came into store. Too late for the Birthday... See more

Efficient delivery but disappointed with the packaging. A jiffy envelope and the earrings inside were only on cardboard inside a little pouch. The stems of one pair were quite bent. I managed to str... See more

I placed on order on the 26th and received an order confirmation promptly but had to email and request a dispatch email. Delivery was shortlt followed but i was not impressed with the packing; my Thom... See more

A bit disappointed, have had issues with the watch already, seems to take a long time to charge and the battery runs down very quickly- I'll be lucky if it lasts 4 hours. When it comes on it takes a w... See more

The staff were lovely and gave my two children a balloon and swdts to make up for the email telling me my order was ready the day before i went to collect. To find it wasnt and had only arrived that d... See more

Ordered a watch for a birthday gift, unfortunately you cannot change the recipient name only the address so had to email separately to change this. Received an undeliverable notification from Roy... See more

I bought a nomination charm as part of a Christmas present for my mother in law and although it arrived quickly, the box was damaged. I'm now having to package it myself as the box was not in a fit st... See more

Smooth and hassle-free online purchase. The item arrived within 48 hours, exactly as expected. I’d happily buy from Hugo Rice again.

Kristian was an absolute pleasure to work with. His genuine passion for watches and perfect balance of warmth and professionalism made the entire experience exceptional. This was a special purchase fo... See more