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HostHelp is a full-service digital agency that provides web hosting, development, SEO, and other digital services. Our mission is to provide quality services at an affordable price, making it easy for businesses to get online and grow. We're passionate about helping businesses succeed, and we're committed to providing the best possible service.
INTERNATIONAL HOUSE, 12 CONSTANCE STREET, E16 2DQ, London, United Kingdom
4.4
15 reviews
Really efficient platform to launch effective newsletter communications on a regular basis to clients. The platform provides a good statistical report on the percentage accessing your communications allowing you to see performance.
Reply from HostHelp
Thank you so much Sofia
Amazing and efficient best service ever experienced, having worked with many hosting companies
Reply from HostHelp
Thank you so much for your kid review we look forward to continuing to work with you
I am just starting my first business and I am not an internet savvy person.
George was very helpful and patient, explaining all the parts I was confused about (which there were a lot with my lack of knowledge). They are a knowledgeable team and I feel very supported with this new journey. Would highly recommend.
Reply from HostHelp
Thank you so much for your kind words! We're thrilled to hear that our team were able to support you as you embark on your new business journey.
Our goal is to make sure you feel supported every step of the way, and we're always here to answer any questions you may have moving forward. Your recommendation means a lot to us, and we're excited to continue working with you as your business grows.
Whenever I need help someone is readily available to help me just like the name states; HostHelp is doing an amazing job as my digital growth partner! If you need one look no
further because this is the company to turn to! I’m so happy that I chose HostHelp to do my author’s website for my book “22DOSES” A Dose of Inspirational Acronyms to Jumpstart Your Day!
Reply from HostHelp
Thank you for your glowing testimonial! We’re happy to hear that we have been able to support you as your digital growth partner. Our team is dedicated to providing prompt and reliable assistance, and it’s wonderful to know that you’ve experienced this firsthand.
We are so pleased to have been a part of bringing your author’s website to life for your book, “22DOSES: A Dose of Inspirational Acronyms to Jumpstart Your Day.” It’s always a privilege to work with passionate authors like yourself, and we’re excited to see your book inspire readers!
Your recommendation means a lot to us, and we look forward to continuing to support you in the future. If there’s anything else you need, please don’t hesitate to reach out.
The experience began positively, with promising discussions and a seemingly knowledgeable team. We agreed on a project brief and cost, and made the payment. However, things immediately deteriorated as soon as they received payment. Communication became sparse, failing to meet the agreed-upon weekly updates in the brief. The work quality was extremely poor. Despite our patience, understanding, and extending the deadline twice to accommodate their issues, only 5% of the work was completed six weeks past the final deadline, and it was dysfunctional. Upon requesting a refund due to breach of contract, they denied the existence of a contract and claimed the funds were spent. This conduct is baffling and unacceptable. We strongly discourage others from using their services based on our experience.
Further to HistHelp’s reply: these claims are simply not true. The site worked perfectly on the other company’s website. It was only when you took it in board that problems developed. The previous company did communicate their concerns with me about the questions your team were asking saying they were worried about your team’s skills. In hindsight, I can see they were right to do so. You took 12 weeks to build a landing page which we had never asked for and which we could have built in 30 minutes. We can count the number of times your project manager communicated with us on one hand. He did not participate in Zoom calls when things became urgent and in the end we had to ask for him to be fired. Finally, and we think this says it all really, the previous company had one person working on the site and he did considerably more in three days (which worked) than your team of five people did in 12 weeks (which did not work and which did not match the brief).
Reply from HostHelp
We appreciate your feedback and we are truly sorry to hear that you were not satisfied with our services. Our goal is always to provide the best possible service to our clients, and I regret that we did not meet your expectations in this case.
However, I feel it's necessary to clarify a few points. When we took on your project, we inherited a platform that was already built with several bugs. This required significant extra work on our part to rectify, which unfortunately led to delays in our timeline. We communicated this to you at the time and were under the impression that you understood the situation.
We have indeed completed over half of the tasks and were in the process of finishing the rest. Despite the challenges, we were committed to delivering a quality product and were willing to go above and beyond to meet your expectations, even though the project had already exceeded the original budget.
Our service agreement was sent to you but was never signed, and as such, we were under no contractual obligation for a refund. We consulted with our legal team who confirmed this.
I understand your frustration and disappointment, and I sincerely apologise for any inconvenience caused. We value all our clients and strive to maintain a high standard of service. We were more than willing to continue working on your project to bring it to completion and to the standard you desired.
We appreciate your earlier positive review "Great Team Players & Very Supportive
George and his team are very much team players and are very transparent in their approach. Have moved my website to them and they are great!" and regret that we couldn't maintain that level of satisfaction throughout the project. We will take this as a learning experience and strive to improve our communication and project management in the future.
If you wish to discuss this matter further, please feel free to reach out to us directly.
Reply from HostHelp
thank you so much it is our pleasure, thank you for choosing us.
Really amazing service, great value. Just what my business needs.
Reply from HostHelp
thank you for this and we are happy to have you as a client
George and his team are very much team players and are very transparent in their approach. Have moved my website to them and they are great!
Reply from HostHelp
thank you so much, thank you for choosing us
Customer service and communication was very good, the price was affordable. They were patient in making the changes I wanted and made the vision I wanted for my logo, come to life! It was an overall good experience working with them.
Reply from HostHelp
pleasure to work and thank you for choosing us
Great customer service and the job was done very efficiently, for yllcorp.com website.
Reply from HostHelp
thank you for your review we really appreciate it
Reply from HostHelp
thank you for this really appreciate it
The migration of our hosting, domain was very quick and seamless. Customer service and communication was very good and the best part, prices are very affordable. I left godaddy after 4 years to join host help and I already have the feeling that I’m in good hands
Hosthelp suggested for us to create a new website and has been working with us step by step to make sure this happens. We now have a new easy to use and competitive website and this is due to the time, effort and attention to detail Hosthelp put in to make sure we get the best possible outcome. Really grateful, more to come. Fortune wear.
Reply from HostHelp
thank you for choosing us we appreciate you
I’ve had an amazing experience with hosthelp. From the acquisition of my domain name, hosting and building my site I was fully satisfied with the service received. There was a slight issue midway through fulfilling my vision, but the end result was excellent. No complaints. Thank you team hosthelp
Reply from HostHelp
thank you so much for this
They truly helped me make a decision on which hosting site was for me. The criterion page is definitely a nice touch for indecisive people like me. ;)
Highly recommend them.
Reply from HostHelp
Thank you so much we're so glad we could help :)
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