Holiday Bay Reviews 787

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's attentiveness, knowledge, and dedication to creating perfect holiday experiences. Consumers appreciate the agents' patience and willingness to go the extra mile to accommodate their needs, even when plans change. People express satisfaction with the booking process, noting how easy and stress-free it is. Reviewers also value the company's ability to create tailored holiday packages within budget, with well-organized flights, accommodations, and transfers. The company's location and the holidays are also highly regarded, with many expressing their intention to book with them again for future trips.

Based on these reviews

Rated 5 out of 5 stars

Chris was amazing sorting out our holiday. He explained everything perfectly and answered any questions we had in detail. We cannot thank Chris enough for all his help booking our holiday and are loo... See more

Rated 5 out of 5 stars

I was looking for a holiday to Thailand with my son...i got in touch with Bob from Holiday Bay who was very professional,courteous and tenacious in trying to find me the best deal. He would not give... See more

Rated 5 out of 5 stars

When looking at booking a trip to Thailand Chris was extremely helpful and worked hard at trying to sort our ideal trip out, Chris was adapting the trip to suit us and nothing was to much trouble. Th... See more

Rated 5 out of 5 stars

Rex was very professional and accommodating. Provided an excellent complete package around our restricted dates and worked well with us around changes. We found the prices compared really well with ot... See more

Rated 5 out of 5 stars

Chris Was very patient and supportive with my 2026 booking to Thailand as it’s my birthday so it needed to be perfect. His customer service was over and beyond. Definitely looking forward to this va... See more

Rated 5 out of 5 stars

Thanks so much to Rex for organising our next trip. He managed every aspect and took me through every step, while making me feel relaxed and confident in my decision. Thanks again. 😁

Rated 5 out of 5 stars

I recently booked our trip to Bali, Singapore, and Malaysia, and Denver went above and beyond to make it an unforgettable experience. From the very first conversation, Denver was incredibly profes... See more

Rated 5 out of 5 stars

Bob has been great from the get go. I have him dates and airports and he assisted promptly and professionally. There has been a few alterations asked for and Bob went above and beyond for us. T... See more

Rated 5 out of 5 stars

Holiday bay advisor Kiara is very helpful with all my questions She has planed my full trip to Asia including all flights, accommodations and transfers And of course all for very good price compa... See more

Rated 5 out of 5 stars

Got in touch with Denver from Holiday Bay... What a fantastic service I received... Response was quick and informative... Gave me other options as well.... Appreciated the time taken to send... See more

Rated 5 out of 5 stars

A huge thank you to Rex. I was seeking a trip to the Far east, Rex was so knowledgeable and more over to understanding and meeting my needs. Many thanks, I will definitely be using Holiday Bay for my... See more

Rated 5 out of 5 stars

I would especially like to give a massive shoutout to Chris for finding me the best holiday package to Bangkok, Phuket and Bali! Chris worked effortlessly to meet my expectations of the types of hote... See more

Rated 5 out of 5 stars

I would highly recommend Shane and Holiday Bay! I originally wanted a 16 day holiday which i then changed to a 22 day holiday. Shane was brilliant nothing was too much trouble! Im very fussy and Shane... See more

Rated 5 out of 5 stars

I had a great experience dealing with Kiara! She was very responsive, professional, and went above and beyond to find the best travel deals that suited my preferences.

Rated 5 out of 5 stars

I would like to compliment Kiera for being helpful with information regarding our planned trip to Japan & China. Due to the recent death of my brother we had to put our trip on hold. We're looking at... See more

Rated 5 out of 5 stars

I had a fantastic experience working with Jake to find the perfect holiday package. From the start, he listened carefully to what I wanted, asked the right questions, and quickly came back with sever... See more

Company replied

Rated 5 out of 5 stars

I used this company to book a surprise birthday trip to Budapest for me and my boyfriend. Jason was exceptional. Responded swiftly to my messages via what’s app and answered my queries promptly; effi... See more

Company replied

Rated 5 out of 5 stars

Bob was very helpful throughout our engagement. He found us a trip to Kakow with good flight times from Newcastle. Also included recommendations for a number of trips. Unfortunately due to family c... See more

Rated 4 out of 5 stars

Just wanted to say a big thank you to Kiara at Holiday Bay, for all her patience and effort in sorting out our upcoming holiday to Thailand and its islands. I chopped and changed the itinerary, but n... See more

Company replied

Rated 5 out of 5 stars

Jake was absolutely fantastic from start to finish. He made booking our trip to Krakow effortless and stress-free, handling every detail with care and precision. His communication was prompt, friendly... See more

Company replied

Rated 5 out of 5 stars

To start -a massive thank you to Shane. From the beginning of our planning, he listened, sourced, revised, sourced again and came up with the perfect holiday. Nothing was too much trouble and his atte... See more

Company replied

Rated 5 out of 5 stars

Kiera has been an absolute dream to deal with. I've asked so many questions about holidays and they're always dealt with timely and professionally Thank you so much for all your help with everything!... See more

Rated 5 out of 5 stars

Very easy and good service. We had lots of questions and requested several schedules, and we met with polite and efficient service.

Rated 5 out of 5 stars

As I work in a industry that values customer services as a key to its success, I wanted to write a review for Rex who went went above and beyond finding me the best holiday within budget that catered... See more

Rated 5 out of 5 stars

Really good experience specially with Arya. She was lovely and super helpful accommodating our needs and looking for the best deal for us. 5 stars!

Rated 5 out of 5 stars

Denver was absolutely fantastic from start to finish in organising our dream holiday. So well organised with internal flights and transfers etc . Nothing was to hard for him all easy going. We would... See more

Company replied

Rated 5 out of 5 stars
Verified

Alex, has been extremely helpful and supportive throughout the whole booking process. Put our minds at ease over some concerns we had, answered our queries very quickly, and has been professional, con... See more

Rated 5 out of 5 stars

A very Big thank you to Bob. I was seeking a trip to the far east, Bob was so knowledgeable and more over to understanding and meeting my needs. Many thanks, I will definitely be using Holiday Bay f... See more

Rated 5 out of 5 stars

Alex has been amazing whilst trying to find a holiday to Krakow. Very responsive to messages and always so easy to deal with, offering alternatives as required. Wouldn’t hesitate to use again Than... See more

Rated 5 out of 5 stars

We had a great experience with Rex while planning our next holiday. Rex has been so patient and knowledgeable and willing to go above and beyond to find the perfect experience to suit my family's need... See more

Rated 5 out of 5 stars

Kiara was amazing from start to finish and we were quite picky lol but nothing was to much trouble for her she worked with me to get what I wanted so this made the whole thing very good well recommend... See more

Rated 5 out of 5 stars

I booked a 12 night trip to Japan & China with Arya and asked if she could book a cruise around Japan to extend our trip. She very kindly booked what I wanted and it was no hassle for her to get the... See more

Rated 5 out of 5 stars

Shane helped with our trip and suggested an itinerary we hadn’t thought of but completely made sense. All in budget and he looked at various options with patience. Great service

Rated 5 out of 5 stars

What an easy company to book with the staff was so helpful and easy to deal with I would like to especially thank Arya for her help in making this holiday happen.

Rated 5 out of 5 stars

Holiday Bay holiday booked for January, can’t wait. I have been dealing with Bob at Holiday Bay, keeps me informed of any update, answers any questions really quickly a pure asset to the company. Than... See more

Rated 5 out of 5 stars

I would love to say a big thank you to Arya for the hard work she has put in for us the last couple of months . Not only did she arranged flights and a package for us . We completely rearrange everyth... See more

Rated 5 out of 5 stars

Hi, I had a lot of questions about my vacation and Bob guided me very well. He is a highly professional person and would highly recommend Bob, thanks a lot again Bob for everything.

Rated 5 out of 5 stars

Arya was superb in getting me prices back as soon as possible. They were polite professional And very helpful with my enquiry.

Rated 5 out of 5 stars

Kiara at Holiday Bay was outstanding in organising everything for our holiday. Great Flights, stunning hotels and excellent transfers. We will definitely be contacting Kiara at Holiday Bay again for... See more

Rated 5 out of 5 stars

It's my first time booking an abroad holiday, I contacted 10 similar travel companies/agents jason from holiday bay was the fastest friendliest and most reasonable price wise, I dont go on the holiday... See more

Rated 5 out of 5 stars

Not booked our holiday yet but Kiara has been very helpful so far, providing several options at reasonable prices. Kiara is quick to reply and nothing is too much trouble. Hopefully we will be ready... See more

Rated 5 out of 5 stars

We had such a wonderful experience with Holiday Bay! Kiara has been absolutely fantastic throughout the whole process. She took the time to really understand what we wanted from our Thailand holiday a... See more

Rated 5 out of 5 stars

From start to finish Arya has been amazing, I firstly gave her dates in May 2026 for 16 nights in Vietnam, Cambodia and Thailand. She came back with all the international flights, internal flights and... See more

Rated 5 out of 5 stars

Bob was very helpful and quick at coming back to me. Very honest if there wasn’t a better deal too. Thank you for your help

Rated 5 out of 5 stars

We had the most amazing experience with Shane at Holiday Bay! From the very beginning, he was incredibly dedicated and went above and beyond to design the perfect holiday for us. He listened carefu... See more

Rated 5 out of 5 stars

Great experience from holiday bay my agent I dealt with kiara was exceptional and very professional 👌 I will be using this company in the future

Rated 5 out of 5 stars

Recently booked a 3 week amazing itinerary Thailand holiday with Holiday Bay. Rex has been so patient and very informative. He has found our dream holiday within our budget and specified dates. I wo... See more

Rated 5 out of 5 stars

BOB was extremely helpful, quick response, understanding and overall I felt at ease speaking with him. I can see why the company has a high review score. To those who look at reviews first please d... See more

Rated 5 out of 5 stars

Just came back from a 14 night holiday in Vietnam, Cambodia, and Thailand. Loved every minute of the holiday, so much to see and do. We started off in Hanoi, and then onto Ho Chi Minh, then we went t... See more

Rated 5 out of 5 stars

I had the pleasure of chatting with Jason Arlo, I found Jason to be very insightful regarding my travel plans. He explained everything in detail which put my mind at ease especially with the detailed... See more

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Company details

  1. Travel Agency

Written by the company

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I have booked a holiday with Shane…

I have booked a holiday with Shane through holiday bay. Shane provided lots of options to match what I wanted. He was also very patient as I changed my mind a lot during the booking. Nothing was too much trouble for Shane and It was easy to do.

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

So far so good 😊

First time using the company really helpful and quick to respond to any queries Arya tailored our holiday and suggested the best itinerary
All the flights and transfers are included, really looking forward to the holiday next year
Arya you are amazing thank you 🙏🏻

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful travel agent

I had a great experience dealing with Kiara! She was very responsive, professional, and went above and beyond to find the best travel deals that suited my preferences.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Chris was amazing sorting out our…

Chris was amazing sorting out our holiday. He explained everything perfectly and answered any questions we had in detail. We cannot thank Chris enough for all his help booking our holiday and are looking forward to September 2026.
Thankyou so much.

October 24, 2025
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Rated 5 out of 5 stars

When looking at booking a trip to…

When looking at booking a trip to Thailand Chris was extremely helpful and worked hard at trying to sort our ideal trip out, Chris was adapting the trip to suit us and nothing was to much trouble.
Thanks Chris!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Denver

I recently booked our trip to Bali, Singapore, and Malaysia, and Denver went above and beyond to make it an unforgettable experience. From the very first conversation, Denver was incredibly professional, patient, and attentive to every detail. He helped me craft the perfect itinerary, found the best deals, and made sure all our flights and accommodations were seamlessly organised.

What stood out most was his dedication and personal touch — he was very patient with me whilst I waited for the other couple to get back. We also had to do alot of swapping and changing where Denver showed his patient and i did not feel as if he rushed me in making a decission on our booking. Thanks to his meticulous planning, everything went smoothly from start to finish.

I can’t thank Denver enough for his outstanding service. If you’re planning a trip and want someone who truly cares about making your holiday special, Denver is the person to go to!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Rex was very professional and…

Rex was very professional and accommodating. Provided an excellent complete package around our restricted dates and worked well with us around changes. We found the prices compared really well with other quotes we received and we will definitely be return customers.

October 23, 2025
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Rated 5 out of 5 stars

Thanks so much Rex

Thanks so much to Rex for organising our next trip. He managed every aspect and took me through every step, while making me feel relaxed and confident in my decision. Thanks again. 😁

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Chris

Chris
Was very patient and supportive with my 2026 booking to Thailand as it’s my birthday so it needed to be perfect. His customer service was over and beyond. Definitely looking forward to this vacation.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

A very fair company

I was looking for a holiday to Thailand with my son...i got in touch with Bob from Holiday Bay who was very professional,courteous and tenacious in trying to find me the best deal. He would not give up and went the extra mile. He eventually did get me the best deal but in the end my son was impatient and he booked a package elsewhere.
I would certainly come back again and use this company. Bob is a credit to the company and really hard working.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

It's my first time booking an abroad…

It's my first time booking an abroad holiday, I contacted 10 similar travel companies/agents jason from holiday bay was the fastest friendliest and most reasonable price wise, I dont go on the holiday untill February so I will update this review when I have but so far very easy very helpful

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Fabulous experience with Denver

Got in touch with Denver from Holiday Bay...
What a fantastic service I received...
Response was quick and informative...
Gave me other options as well....
Appreciated the time taken to send over different itineraries....
Highly recommend Denver, not pushy or intrusive.....
Will use again for our future trips....

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Rex

A huge thank you to Rex. I was seeking a trip to the Far east, Rex was so knowledgeable and more over to understanding and meeting my needs.
Many thanks, I will definitely be using Holiday Bay for my future bookings....so trustworthy.

September 30, 2025
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Rated 5 out of 5 stars

Arya was so helpful

I booked a 12 night trip to Japan & China with Arya and asked if she could book a cruise around Japan to extend our trip. She very kindly booked what I wanted and it was no hassle for her to get the dates I wanted.
She was so helpful and would definitely book with her again.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Bob has been great from the get go.

Bob has been great from the get go.
I have him dates and airports and he assisted promptly and professionally.
There has been a few alterations asked for and Bob went above and beyond for us.
There were originally 6 of us looking at going to Krakow, then it changed to 8 and within a day back down to 6.
Bob took all of this in his stride and reined professional and informative at all times.
Hopefully we will be booking very soon.
I want to say a big Thank You to Bob for his patience and understanding.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday bay advisor Kiara is very…

Holiday bay advisor Kiara is very helpful with all my questions
She has planed my full trip to Asia including all flights, accommodations and transfers
And of course all for very good price compared to the other websites
Highly recommended

October 15, 2025
Unprompted review

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