Chris was amazing sorting out our holiday. He explained everything perfectly and answered any questions we had in detail. We cannot thank Chris enough for all his help booking our holiday and are loo... See more
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Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
121, Pluto House, 6 Vale Avenue, TN1 1DJ, Tunbridge Wells, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
Replied to 66% of negative reviews
Typically replies within 24 hours
I have booked a holiday with Shane…
I have booked a holiday with Shane through holiday bay. Shane provided lots of options to match what I wanted. He was also very patient as I changed my mind a lot during the booking. Nothing was too much trouble for Shane and It was easy to do.
So far so good 😊
First time using the company really helpful and quick to respond to any queries Arya tailored our holiday and suggested the best itinerary
All the flights and transfers are included, really looking forward to the holiday next year
Arya you are amazing thank you 🙏🏻
Helpful travel agent
I had a great experience dealing with Kiara! She was very responsive, professional, and went above and beyond to find the best travel deals that suited my preferences.
Chris was amazing sorting out our…
Chris was amazing sorting out our holiday. He explained everything perfectly and answered any questions we had in detail. We cannot thank Chris enough for all his help booking our holiday and are looking forward to September 2026.
Thankyou so much.
Very easy and good service
Very easy and good service. We had lots of questions and requested several schedules, and we met with polite and efficient service.
Great experience from holiday bay my…
Great experience from holiday bay my agent I dealt with kiara was exceptional and very professional 👌 I will be using this company in the future
When looking at booking a trip to…
When looking at booking a trip to Thailand Chris was extremely helpful and worked hard at trying to sort our ideal trip out, Chris was adapting the trip to suit us and nothing was to much trouble.
Thanks Chris!
Exceptional Service from Denver
I recently booked our trip to Bali, Singapore, and Malaysia, and Denver went above and beyond to make it an unforgettable experience. From the very first conversation, Denver was incredibly professional, patient, and attentive to every detail. He helped me craft the perfect itinerary, found the best deals, and made sure all our flights and accommodations were seamlessly organised.
What stood out most was his dedication and personal touch — he was very patient with me whilst I waited for the other couple to get back. We also had to do alot of swapping and changing where Denver showed his patient and i did not feel as if he rushed me in making a decission on our booking. Thanks to his meticulous planning, everything went smoothly from start to finish.
I can’t thank Denver enough for his outstanding service. If you’re planning a trip and want someone who truly cares about making your holiday special, Denver is the person to go to!
Rex was very professional and…
Rex was very professional and accommodating. Provided an excellent complete package around our restricted dates and worked well with us around changes. We found the prices compared really well with other quotes we received and we will definitely be return customers.
Thanks so much Rex
Thanks so much to Rex for organising our next trip. He managed every aspect and took me through every step, while making me feel relaxed and confident in my decision. Thanks again. 😁
Chris
Chris
Was very patient and supportive with my 2026 booking to Thailand as it’s my birthday so it needed to be perfect. His customer service was over and beyond. Definitely looking forward to this vacation.
A very fair company
I was looking for a holiday to Thailand with my son...i got in touch with Bob from Holiday Bay who was very professional,courteous and tenacious in trying to find me the best deal. He would not give up and went the extra mile. He eventually did get me the best deal but in the end my son was impatient and he booked a package elsewhere.
I would certainly come back again and use this company. Bob is a credit to the company and really hard working.
It's my first time booking an abroad…
It's my first time booking an abroad holiday, I contacted 10 similar travel companies/agents jason from holiday bay was the fastest friendliest and most reasonable price wise, I dont go on the holiday untill February so I will update this review when I have but so far very easy very helpful
Kiara at Holiday Bay was outstanding in…
Kiara at Holiday Bay was outstanding in organising everything for our holiday. Great Flights, stunning hotels and excellent transfers. We will definitely be contacting Kiara at Holiday Bay again for future breaks.
Outstanding service!
Fabulous experience with Denver
Got in touch with Denver from Holiday Bay...
What a fantastic service I received...
Response was quick and informative...
Gave me other options as well....
Appreciated the time taken to send over different itineraries....
Highly recommend Denver, not pushy or intrusive.....
Will use again for our future trips....
Highly recommended company.
Rex prepared an excellent itinerary for my upcoming trip, took into consideration all of my requests, good communication throughout.
Highly recommend this company.
A huge thank you to Rex
A huge thank you to Rex. I was seeking a trip to the Far east, Rex was so knowledgeable and more over to understanding and meeting my needs.
Many thanks, I will definitely be using Holiday Bay for my future bookings....so trustworthy.
Arya was so helpful
I booked a 12 night trip to Japan & China with Arya and asked if she could book a cruise around Japan to extend our trip. She very kindly booked what I wanted and it was no hassle for her to get the dates I wanted.
She was so helpful and would definitely book with her again.
Bob has been great from the get go.
Bob has been great from the get go.
I have him dates and airports and he assisted promptly and professionally.
There has been a few alterations asked for and Bob went above and beyond for us.
There were originally 6 of us looking at going to Krakow, then it changed to 8 and within a day back down to 6.
Bob took all of this in his stride and reined professional and informative at all times.
Hopefully we will be booking very soon.
I want to say a big Thank You to Bob for his patience and understanding.
Holiday bay advisor Kiara is very…
Holiday bay advisor Kiara is very helpful with all my questions
She has planed my full trip to Asia including all flights, accommodations and transfers
And of course all for very good price compared to the other websites
Highly recommended
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