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halal-online-shop.de 

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Candy Store
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Rated 2 out of 5 stars
Verified

I wanted to take the sweets as a gift for my family since I was traveling to my home country. Unfortunately, the website and the order receipt had no details for the delivery date of my package. This... See more

Rated 1 out of 5 stars
Verified

My order has been lost since weeks. I wanted to have candies for the birthday of my nephew but unfortunately I won’t have them. I am not used to give reviews and overall bad but honestly I didn’t ha... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m thankful for halal sweets even in Ramadan time when my friends visited me I gave them and recommend them the halal sweets. May allah bless your business . :)

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Company details

  1. Candy Store

Written by the company

Der Halal Online Shop existiert in dieser Form nicht mehr. Das Unternehmen Halal Online Shop wurde eingestellt.

Contact info

Rated 2 out of 5 stars
Verified

Late delivery, afterShip application never worked

I wanted to take the sweets as a gift for my family since I was traveling to my home country. Unfortunately, the website and the order receipt had no details for the delivery date of my package. This resulted in me missing out on picking up/ receiving the package since the package arrived too late.
I tried contacting on Instagram but to no avail. The afterShip application order never updated. I was left with no directions and had to leave for my flight without picking up the package.

August 22, 2022
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Rated 1 out of 5 stars
Verified

My order has been lost since weeks

My order has been lost since weeks. I wanted to have candies for the birthday of my nephew but unfortunately I won’t have them. I am not used to give reviews and overall bad but honestly I didn’t have a great experience with their customer service either.

I am waiting for my refund that hopefully Inch’Allah will come.

December 3, 2021
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Reply from halal-online-shop.de

Selam Marwa Khiat,

thank you for your review.

We explained you already multiple times via our Customer Support (E-Mail) that international shipments are currently lagging due to the rise in number of Covid-19 cases and herewith associated restrictions.

We handed your parcel over to the shipment company just one day after you raised the order.

We kindly ask for your patience - your parcel will arrive and if not we guarantee that we will reimburse the entire amount.

Thank you,
Halal-Online-Shop

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Rated 3 out of 5 stars
Verified

It’s very expensive

May 3, 2021
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Reply from halal-online-shop.de

Selam Aisha Karojeva,

thank you for your review.

However we are surprised and sad for giving us only 3 Stars justifying this by our pricing which is according to you "very expensive".

First of all we don't understand such claim, since our pricing is is esteemed as fair as we do offer Halal Certified Candy to a price of max. 0,99 Euro per 100g. Thus we are even cheaper then some stores or supermarket chains.

Secondly and most importantly, our company has been established to enable Muslims around Europe and the Globe to order and enjoy Candy which is Halal Certified containing non of Alkohol, pork Gelatine or any other forbidden ingredient.

Please understand that such very careful quality control has a certain price associated.

Therefore we kindly request to reconsider your review by evaluating the service, quality of goods and speed of our deliveries and not the price.

We appeal to your fairness.

Thanks in advance,
Halal-Online-Shop

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