Guernsey Flowers Reviews 257

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the high quality and freshness of the flowers, noting they are beautifully packed and long-lasting. Consumers also highlight the easy ordering process and the wide selection of flowers available at competitive prices. Many customers have been repeat purchasers for years, trusting the company to deliver beautiful bouquets to their loved ones. However, some consumers have reported issues with their orders and delivery service. While many praise the company's helpful and efficient customer service, particularly in resolving issues like address errors, others mention delays in delivery. Some consumers express mixed feelings about the order, while others report negative experiences with the contact.

Based on these reviews

Rated 4 out of 5 stars
Verified

They were a gift and the recipient was thrilled. Only 4 stars as they then bombard you with emails. Annoying and the Mothers day one I could have done without, as mine passed away at the beginning of... See more

Rated 5 out of 5 stars

“I ordered pastel pink freesias for my sister-in-law’s birthday and they were absolutely beautiful. The color was so delicate and pretty, and the fragrance was incredible – fresh and sweet without bei... See more

Rated 5 out of 5 stars
Verified

Beautiful fresh flowers by post ! I live abroad in the USA but have family and friends in England . It is lovely to be able to trust that someone will receive a beautiful bouquet in excellent conditio... See more

Rated 5 out of 5 stars

The flowers 🌹 are beautiful and lasting. Plus delivery 🚚 is spot on. The sad part is that they have done away with ordering by phone 📱 so it’s all on line which for myself is a problem due to age... See more

Rated 5 out of 5 stars

Having ordered Guernsey Flowers several times for different friends. The process of ordering is very easy. Every item sent has always been greatly appreciated and enjoyed by the recipients. Thank yo... See more

Rated 5 out of 5 stars

I have used Guernsey Flowers multiple times recently and highly recommend them. One of these was a very special gift about which they gave me excellent advice and help on what to order. The flowers... See more

Rated 5 out of 5 stars

Bought beautiful Freesia's for our anniversary. Delivered next day as promised. Still going strong 5 days later and good for a few more yet

Rated 3 out of 5 stars

I have now purchased several times and whilst the flowers are fresh & well packed I have been disappointed with the Long Stem mixed colour Freesias. The online photo shows a mixture of colours, showin... See more

Rated 5 out of 5 stars
Verified

I had difficulty ordering on line and got a lot of help via email from ladies on the staff. I would like an alternative method than using online. I am 86 years old this method is not user friendly for... See more

Rated 5 out of 5 stars

I ordered freesias for my daughter's 50th birthday (I still can't believe it).They arrived on the correct day, were beautifully package and have lasted well. They are her favourite flower and indeed w... See more

Rated 5 out of 5 stars

I needed some flowers for a wedding anniversary and choose Guernsey Flowers by Post because we had used them before and had a great experience with them. The website was easy to navigate and ordering... See more

Rated 5 out of 5 stars

I have used Guernsey Flowers for several years now and the people I have sent them to have always said how lovely they were and how long they lasted. When I have made mistakes on the order with addre... See more

Rated 5 out of 5 stars
Verified

The flowers arrived exactly when they were planned to arrive and opened up to be both beautiful to look and smelled divine. Even the box they came in was transformed into a play thing for Honey the ca... See more

Rated 5 out of 5 stars

Great Service and Quality Flowers. I have purchased flowers in the past from Guernsey Flowers . I find their website easy to navigate and to place an order . There are a great range of flowers... See more

Rated 5 out of 5 stars
Verified

I ordered some Long Stem Freesias from Guernsey Flowers By Post, the perfect solution for sending beautiful blooms. With on-time delivery and long-lasting freshness, you can trust this company to make... See more

Rated 5 out of 5 stars

I ordered a freesias bouquet for a friend who had lost her mum, an old friend of mine. They arrived in perfect condition by standard delivery. I have used this company for over 30 years and they have... See more

Rated 5 out of 5 stars

We have used this company before and have always been pleased with our purchase. On the last occassion Royal Mail did not deliver on time and the flowers sat in a depot over the weekend and arrived in... See more

Rated 5 out of 5 stars

I have purchased flowers from Guernsey Flowers several times now. Each time they have arrived exactly on time and in wonderful condition. The freesias that were delivered early this morning are not fu... See more

Rated 5 out of 5 stars
Verified

Lovely service online. Beautiful long stemed friesas that arrived in good condition and lasted well with a lovely fragrance. I have used this company several times and have never been disappoint... See more

Rated 5 out of 5 stars

I have a monthly subscription to send Freesias to my mum(her favourite flower). The flowers arrive in good condition, well packaged and last a while, the smell hits you when you walk in a room. If... See more

Rated 5 out of 5 stars
Verified

My carnations arrived beautifully packed and were already in bloom when I opened the box. They have now lasted 3 weeks and still look incredible. I have already ordered some white freesias, again... See more

Rated 5 out of 5 stars

ACE. They arrived on time & were very well protected in transit. The freesias were for my daughter. She was thrilled to bits with them. The fragrance is gorgeous. They arrived in bud which means they... See more

Rated 5 out of 5 stars
Verified

I can trust payment security. I live in France but my family are all in UK and you are the best way I have found to deliver fresh flowers to them on their birthdays and days of celebration. You are ki... See more

Rated 5 out of 5 stars

I had to change the delivery address and it was dealt with immediately. Then they contacted me to make sure I intended not to send a message. I was really touched by that. So much that happens online... See more

Rated 5 out of 5 stars

I live in Brazil. The flowers were delivered to the UK on the very day promised. The customer service from Guernsey Flowers was second to none - and to top it all the received flowers were admired and... See more

Rated 5 out of 5 stars

Excellent quality beautiful flowers well packed and arrived on specified date. This was a repeat order, and I recommend and will use again!

Rated 5 out of 5 stars

I ordered some flowers for my daughter’s birthday. They went missing in the post (no fault of Guernsey flowers) and when I contacted them the response was swift, personal and efficient. Another delive... See more

Rated 5 out of 5 stars
Verified

First class service and the flowers were beautiful and greatly appreciated. Especially so as the recipient is blind

Rated 5 out of 5 stars

I recently ordered a gift set from here and my expectations were exceeded by both the service and the product. The communication through out was seamless and prompt. I will be ordering from them again... See more

Rated 5 out of 5 stars

The ordering procedure is easy. Everything is clear on the website. I have purchased flowers from Guernsey flowers many times and will definitely be purchasing again as the quality of the flowers i... See more

Rated 5 out of 5 stars

I always use Guernsey Flowers to send flowers to my family in the U.K. I find them exceptionally helpful and the flowers are reasonably priced and long lasting and always delivered on time.

Rated 5 out of 5 stars
Verified

Flowers arrived on the date requested. The quality of the carnations was excellent. The majority of the flowers lasted three weeks. My wife was very pleased and pleasantly surprised by their deep colo... See more

Rated 5 out of 5 stars
Verified

This was a birthday gift for my sister whose favourite flowers are freesias. She loved it and it arrived exactly when promised. The only problem was that my message was not included.

Rated 3 out of 5 stars
Verified

Flowers were lovely but I ordered them for valentines and they were received two days early. I was not informed this would happen and when I queried they said it’s so it wouldn’t be late during busy... See more

Rated 5 out of 5 stars

I used guernsey flowers recently and was amazed at how helpful they were. I was having trouble with my password and they worked wonders for me. The flowers arrived on time and I cannot thank Jessic... See more

Rated 5 out of 5 stars

Used this company to send flowers to a friend. I trust them to send good flowers well packaged and they do not disappoint. I have ordered flowers from several companies in Guernsey over the years... See more

Rated 5 out of 5 stars

I wanted to send my friend a particular type of flower and had concerns about florists changing them out for other flowers and couldn't imagine sending flowers by post after previously receiving some... See more

Rated 5 out of 5 stars
Verified

Received long stem freesias (present from my daughter). arrived in bud and lasted for over two weeks. Beautiful colour and gorgeous smell. Very impressed for my first bunch of flowers from this compan... See more

Rated 5 out of 5 stars

Guernsey Flowers are particularly beautiful. Always fresh and spectacular ...... and last for ages. Thanks for making my good friend's birthday such a joy recently with your wonderful delivery.

Rated 5 out of 5 stars
Verified

Although they didn't have the exact flowers I had ordered they contacted me and sent a gorgeous bouquet which still arrived in time for the birthday. The recipient was bowled over by her lovely flower... See more

Rated 5 out of 5 stars
Verified

What an excellent service ..a family run business but very professional and so easy to order .. which I did with a message to dear friends who had lost a loved one Thankyou Guernsey Flowers Jan... See more

Rated 5 out of 5 stars

Awful service, flowers arrived 6 days late for Mother’s Day, they were dry and in poor condition. Despite many errors mails still waiting for reply. Will not only not use them again I will tell friend... See more

Rated 5 out of 5 stars
Verified

Great selection of flowers. Easy to order & same confirmed speedily. Delivered on time & recipient was delighted with them. Thankyou for doing Guernsey proud!

Rated 5 out of 5 stars
Verified

The recipients happy response is all that I needed to inform me that quality flowers had been delivered as ordered , also in good time. Thank You, Guernsey Flowers.

Rated 5 out of 5 stars

Ordered freesias for Mothers Day absolutely beautiful bouquet. Used Guernsey flowers for a few years and would highly recommend them

Rated 5 out of 5 stars
Verified

Excellent fast service, easy to use and the team quickly corrected an error I had made regarding delivery address, helpfully and with no fuss. Flowers were lovely too.

Rated 5 out of 5 stars
Verified

Took more than the day stated to arrive in Cornwall, but my sister loved the flowers. Just checking are they UK or other location's flowers which are sent from Guernsey, or are they actually grown... See more

Rated 5 out of 5 stars

Ordered from these guys several times before always excellent quality, arrive next day and they are lovely Would highly recommend and placed two separate orders today Keep up the great work

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Company details

  1. Flower Delivery

Written by the company

A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.


Contact info

4.2

Great

TrustScore 4 out of 5

257 reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Exceptional experience

I am absolutely delighted with my first time ordering from Guernsey flowers.My daughter is sending me daily photo updates on the progress of the flowers and they are looking more beautiful every day. They were so fresh when delivered,they are going to last for quite a while and she told me that the scent was wonderful even when the buds were still closed.
I can't thank GUERNSEY FLOWERS enough.I don't know who is happier....the sender or the recipient!⭐️⭐️⭐️⭐️⭐️

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

On line, on time and on target.

Guernsey Flowers have always delivered for me. My last order was posted on line on Friday afternoon and delivered as promised on Saturday. The freesias were well wrapped, protected against possible damage and started to open immediately. They lasted long after the "use by" date, with scent and beautiful blooms. I have used Guernsey Flowers regularly - they have always been easy to deal with and deliver the goods.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Freesias from Guernsey fishers NEVER…

Freesias from Guernsey Flowers NEVER ever disappoint . The long stemmed mixed freesias are keeping me alive in my busy working kitchen as I work today to support charities and people in need . Freesia fragrance is delightful . Perfect in fact in every way . Great delivery service hassle free and they last for ages . Keep em coming I say .
Don’t stop the Freesias
Don’t stop the music
One Love to all at Guernsey Flowers
Huge THANKS

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Beautiful fresh flowers, reliably delivered by post

Beautiful fresh flowers by post ! I live abroad in the USA but have family and friends in England . It is lovely to be able to trust that someone will receive a beautiful bouquet in excellent condition within a specific time frame. I recently ordered freesias for my friend’s birthday, and there was a last minute error in the address that I didn’t notice until I had completed my purchase . I emailed the company and they immediately corrected the issue . Not only were they responsive, but they followed up to make sure the flowers were delivered to the correct address . My friend was thrilled , and I was relieved . International post can be very unreliable and so this is a really nice and reliable alternative. The gift of fresh Flowers is always a joy . Their customer service exemplary .

September 12, 2025
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Rated 5 out of 5 stars

Pretty in pink, delightfully fragrant flowers

“I ordered pastel pink freesias for my sister-in-law’s birthday and they were absolutely beautiful. The color was so delicate and pretty, and the fragrance was incredible – fresh and sweet without being overpowering. She loved them, and they made the perfect gift!”

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

The flowers 🌹 are beautiful

The flowers 🌹 are beautiful and lasting. Plus delivery 🚚 is spot on.
The sad part is that they have done away with ordering by phone 📱 so it’s all on line which for myself is a problem due to age which again probably was decided by the younger generations that don’t have the experience of age.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

An easy and first class experience

Having ordered Guernsey Flowers several times for different friends. The process of ordering is very easy. Every item sent has always been greatly appreciated and enjoyed by the recipients.
Thank you Guernsey Flowers.

September 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid at all costs

Ordered a bouquet for my mother’s 80th birthday and wanted it delivered to her hotel on Guernsey where she was on holiday. Order placed 1st September for delivery 8th September. By 9th September they had still not arrived! No phone number available and it took hours for anyone to respond to my email which was simply an apology and ‘I’m sure it will be delivered today.’ Hugely disappointed.

September 9, 2025
Unprompted review
Guernsey Flowers logo

Reply from Guernsey Flowers

Hi there, thank you for sharing your feedback. We’re truly sorry your flowers didn’t arrive in time for such an important occasion - we understand how disappointing this must have been. I know I would feel the same if flowers for my own mother’s birthday were delayed.

When Standard Delivery is selected, we do explain on our website that orders can sometimes arrive a little earlier or later than the chosen date. Royal Mail delivers on the selected date about 94% of the time, but with around 5% of orders there can be a short delay, and once the flowers are with them, the timing is outside of our control.

In your case, the bouquet arrived one day later than planned on 9th September. Although this was still within Royal Mail’s delivery window, we refunded your delivery charge straight away as a gesture of goodwill.

We’re very grateful you chose us for your mother’s birthday flowers, and we’re sorry we fell short on this occasion. We’ll keep working hard to ensure as many deliveries as possible arrive exactly on time.

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Rated 5 out of 5 stars

Beautiful flowers!

I have used Guernsey Flowers multiple times recently and highly recommend them. One of these was a very special gift about which they gave me excellent advice and help on what to order. The flowers are stunning and additional items are also available e.g. wine/chocs, all delivered by post and on time. All recipients commented on the beautiful stems.

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Exactly on time, divine in looks

The flowers arrived exactly when they were planned to arrive and opened up to be both beautiful to look and smelled divine. Even the box they came in was transformed into a play thing for Honey the cat.

August 11, 2025
Rated 5 out of 5 stars

ACE FLOWERS.

ACE. They arrived on time & were very well protected in transit. The freesias were for my daughter. She was thrilled to bits with them. The fragrance is gorgeous. They arrived in bud which means they last a Lot longer. I have bought flowers from here Many times. Myself & the recipients have NEVER been disappointed. 👍👍👍👍👍

August 7, 2025
Unprompted review

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