Our continued use of green thumb services and products along with our own efforts keeps our lawn in really good condition. We regularly get complimented on our lawn. Today we had an annual aera... See more
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GreenThumb are proud to be the UK’s largest and most recommended provider of lawn care, hard surface cleaning, and weed control services. With over 220 branches across the United Kingdom, you’re never too far from expert help. Visit our website to locate your local branch and book your free lawn analysis today.
GreenThumb Ltd, LL17 0JD, St Asaph, United Kingdom
Replied to 95% of negative reviews
Typically replies within 24 hours
Our lawn was treated today by Glyn & Ian. We are long standing clients of GreenThumb, and over the years we have witnessed the improvements their service brings. Thick lush green grass that can withstand the rigours of two active grandchildren. Everything left clean and tidy as they left. Good job gents.
Thank you to Chris and Dave from Manchester North. They carried out the Aeration and Scarification with great efficiency. They gave me good advice on the maintenance of the lawns.
Dave and Chris from Green Thub Manchester North were amazing, really throurough and informative. Great job guys!
They are certainly making a difference to our lawn, weeds and moss are virtually gone after 2 years of treatment. The guys that do the work are great.
However the office guys are not so good.
notifications are awful.
They say we mustn't mow for 3 days before and after treatment but the often dont come in the day they state in their email.
Sometimes it's a week or more late with no further email informing us what's going on.
This makes it difficult to arrange days for the people who mow our lawns.
I've emailed greenthumb but no apology or attempt at resolution was forthcoming.
Do not use this company they have been charging me for regular costly treatments and my lawn is full and I mean full of weeds! The owner came to visit after I complained although the first complaint email was actually ignored. He blamed it on everything not related to them that he could, like weather etc and refused to refund any money. He agreed that my lawn was the same as the neighbouring properties but none of them treat theirs so mine should not look the same it should look better as I have been paying them wasted money for treatments. Also a very rude man talked at me and kept interrupting when I spoke so when I tried to cut the conversation short as said I was working he said so am I! Yes it's work calling dissatisfied customers you rude man! Clearly not bothered about delivering good service just taking peoples hard earned money!
Reply from GreenThumb Lawn Treatment Service
Matt is a very pleasant and hardworking young man. He was dripping with sweat by the time he had finished, leaving everything neat and tidy.
Reply from GreenThumb Lawn Treatment Service
Excellent work carried out, hollow toning my lawn. Martin and Phil in the Glasgow branch are most helpful , very professional and did a great job.
Reply from GreenThumb Lawn Treatment Service
The whole team who cover the Ashbourne area have been brilliant. The lawn after their care program which only started in April of this year, is looking fantastic. In particular my thanks go to Chris who knows his stuff.
Reply from GreenThumb Lawn Treatment Service
Reply from GreenThumb Lawn Treatment Service
Glyn and Ricky from the Sheffield Branch did a great job in aerating and scarifying my lawns. They also sprayed nutrashield to get rid of leatherjackets. In addition they gave me advice on what to do next to look after the lawn over the next few weeks while the treatment took effect.
A hardworking and pleasant pair of men who worked really well together to do a good job. Thanks.
Reply from GreenThumb Lawn Treatment Service
Darren & David arrived on time explained exactly what they were going to do & how it would improve my lawn, proceeded with the work,in a polite professional manner,once completed and they had cleaned up everything they explained what I needed to do,& left very good job.
Reply from GreenThumb Lawn Treatment Service
Our continued use of green thumb services and products along with our own efforts keeps our lawn in really good condition. We regularly get complimented on our lawn.
Today we had an annual aeration and Nutri treatment ( Darrin W & David G) Timely, polite and nice blokes.
We spend a lot of time outside in the garden, so for us, using Grenthumb helps us keep the lawn looking good.
Reply from GreenThumb Lawn Treatment Service
A very thorough scarification and aeration treatment. Hopefully the lawn will now revive over the winter. Many thanks. Bryan.
Reply from GreenThumb Lawn Treatment Service
The local team headed by Lee and supported by Janet have attended throughout the year and helped my grass survive the summer
I currently have an outbreak of Fusarium fungus and Lee is going through the procedure to clear the problem
I call them by text or e mail and they respond immediately and visit on same day
That’s what I call service beyond the norm in today’s world
Thanks
Mike Kidd
Reply from GreenThumb Lawn Treatment Service
Mark and Rich visited me from the Guildford branch. They helped me investigate a fox hole and went above and beyond in reseeding the area that had been disturbed and a couple of other small areas once they had finished scarifying. They were both really courteous and helpful.
Reply from GreenThumb Lawn Treatment Service
David came today to sort out my lawn.I was pleased to see him because I knew he would sort out the problem.I have always had a gorgeous lawn but during the summer it got scorched,David did a light scarification and reseeded the bare patches and applied a top dressing. He's a good worker and very engaging,I look forward to having my lovely lawn back again in the Spring. Thank you once again
Reply from GreenThumb Lawn Treatment Service
Matthew Smith, Solihull, has worked very efficiently treating our lawn for us over the past 5 years. He is courteous and knowledgeable and always happy to give us extra advice.
Reply from GreenThumb Lawn Treatment Service
Would have rated 5 star as treatments were good. Unfortunately, my Mum passed away and I'm struggling to cancel her direct debits as they are asking to see the Will. Have no idea why as it's a private document but for the grief they are causing and can't produce their T&C's where it says they need to see the Will. I give a 1 star (the person doesn't even need to have passed to show have a Will so it's total rubbish). UPDATE. I wrote to Head of Operations and informed them Of my complaint and they apologized and said this is not a requirement and are going to speak with those concerned and re-train people . No one called me back until I complained to head of operations . Absolutely awful when I’m dealing with my Mum’s death
Reply from GreenThumb Lawn Treatment Service
Just had the first treatment for the hard surfaces in the Extended Care Service. This is the greatest thing since sliced bread. All the irritating weeds popping up between the paving and in the cracks are all blitzed. This will save countless hours of killing weeds. Highly recommended.
Reply from GreenThumb Lawn Treatment Service
He seemed well informed but we won’t know for sure until the work is done
A timetable for the next phase would be useful
Reply from GreenThumb Lawn Treatment Service
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