Glamifyfashion  Reviews 1,101

TrustScore 3 out of 5

2.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, consumer opinions appear to be divided, with a lack of consensus on certain aspects such as the order process, and delivery service. This suggests experiences may vary significantly from person to person. People express strong concerns regarding refunds and contact with the company. Many reviewers report negative experiences, indicating potential issues in these areas. Several customers report delays in receiving refunds, even after returning items. Some consumers also express frustration with the company's communication, citing difficulties in getting responses and resolving issues.

Based on these reviews

Rated 2 out of 5 stars

I was quite surprised to see not only did I have to pay to return the items, they then took money off my refund for their end of the postage? In a market where people online shop I just think this is... See more

Company replied

Rated 2 out of 5 stars

Clothes are great however I bought a size 10 and 12 needed to return one of them as I bought two just to try sizes out. On their returns form it states do not use parcel force when returning little di... See more

Company replied

Rated 2 out of 5 stars

I ordered a shacket, apparently 80 pounds full price I got when on discount for 32.99....the quality was awful and most definitely not worth over 30 let alone 80. 6 pounds for delivery and this is n... See more

Company replied

Rated 2 out of 5 stars

Order came out the next day which was brilliant. Unfortunately coat was way to big so sent it back, had to pay for the return as well as delivery cost. This has put me off purchasing from there again... See more

Company replied

Rated 1 out of 5 stars

Awful quality but the return process an absolute joke! You pay a lot for delivery and just as much for returns but it has been a month since I sent my item back and still waiting for the refund. Would... See more

Rated 1 out of 5 stars

Monies held and not refunded within advertised time. Had to chase multiple times and threaten to take to social media and take legal action in order for my refund to be sent. Will never order from thi... See more

Rated 1 out of 5 stars

I’m usually super meticulous when ordering from smaller businesses, and I usually do my due diligence. I let the ball slip with this one. I should have come here 1st I can see the standard of se... See more

Rated 1 out of 5 stars

Zero customer service. Tried contacting them about a delayed order and basically told me to do one and had the cheek to send me a customer service survey after. 2 days after the expected delivery... See more

Rated 1 out of 5 stars

Terrible so far. Emailed the company over a number of days as there is no phone contact and tried to use their online contact and nobody has got back to me. Product I bought does not match what they... See more

Rated 1 out of 5 stars

Refund times are unacceptable. Unsure of what the hold up is but they’ve had my item returned now 21 days and still haven’t returned the funds to my bank. Will not purchase from this site again.

Rated 1 out of 5 stars

I have used glamify fashion so many times in past and always had the best service and products But this time has been horrendous! I am still waiting for an out standing that for over 2 weeks no... See more

Rated 1 out of 5 stars

Terrible returns charge !! Wasted over £10 with return charge and shipping. Will NEVER order again !!! Still haven’t refunded me !!!! Customer service is shocking just tells you to wait !!!!!!!! Bu... See more

Rated 1 out of 5 stars

I would give zero stars if I could! Absolutely terrible customer service! Still no refund I’ve been waiting just over 6 weeks now!! The email replies have been so rude and unprofessional! Keep being... See more

Rated 1 out of 5 stars

Awful experience with this company. Still no £75 refund, and are now ignoring all of my messages. Very disappointed as have always loved purchasing from here, such a shame they don’t have a good r... See more

Company replied

Rated 1 out of 5 stars

Awful. Do not order from here. Nothing fits as it should do. At first gave the benefit of the doubt and asked for a gift card. Still no luck on second purchase with sizing to asked for REFUND to which... See more

Rated 1 out of 5 stars

Have given this company chance after chance to rectify this and reply to my emails. waiting on 2 refunds #184025 and #186016. acknowledged one return but not the other and lied about the other being d... See more

Company replied

Rated 1 out of 5 stars

Glamify scammed me! I clicked a link from a girl reviewing the same lip stain billie eilish uses on tiktok, it sent me to glamify page to purchase, The picture on the order was of sachel lip stay-n in... See more

Rated 1 out of 5 stars

So I have now contacted my bank as they have still not refunded my returns money. They fob you off with its “being escalated.” This clearly is not the case as this is all I keep hearing. My advise i... See more

Rated 1 out of 5 stars

Watch out for extautionate shipping costs. I bought 2 outfits, kept one, the other was huge, not accurate sizing at all. They ended up charging me £9 in postage to keep a £9 item! Wouldn't take the ri... See more

Company replied

Rated 1 out of 5 stars

Awful customer service. Sent refund still not refund over 14 days. Terrible customer service not helpful at all and having read reviews I am gutted I didn’t check this page first. Don’t make the mista... See more

Rated 1 out of 5 stars

Am not sure where these good reviews come from and also they say that they reply within a few hours, this is a lie.. I had sent emails, messages on Facebook and Instagram and they do not reply! I plac... See more

Rated 1 out of 5 stars

For a company with such beautiful clothes it’s a shame I can’t say the same about the service. It took me emailing them 5 days after returning the item for them to even acknowledge it was recei... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE!! Ordered a jumper from here which was ‘one size 8-12’ i’m a size 10 however the jumper was far too small and doesn’t match the sizing what so ever! No way would it fit a size 1... See more

Rated 1 out of 5 stars

Company is a joke say a refund takes UP to 14 working days when that’s just a ploy to keep your money for 3 weeks. Received my return on 28/10 now onto the apparent 14 working day and still no sign... See more

Company replied

Rated 1 out of 5 stars

Still not received my refund I returned my items over a month ago now. They have been emailing me back and forth stating it is being processed but still not received. I have now contacted my bank and... See more

Rated 1 out of 5 stars

When placing the order 9 days after delivery I went to register my return as the clothes didn’t fit my daughter. They will not accept the return as I reached out and it is 14 days when placing the ord... See more

Rated 1 out of 5 stars

Awful company to deal with and terrible refund policy Selling bad product which was returned and the company has a terrible refund policy of 14 working days. Also, they claim the buyer has to p... See more

Company replied

Rated 1 out of 5 stars

Avoid!!!! I placed an order when the coat came it didn’t look anything alike the picture posted,so I sent back for a refund when I received a refund they refunded me less than what I paid due to taxes... See more

Rated 1 out of 5 stars

★☆☆☆☆ Absolutely Terrible – Avoid at All Costs! I ordered two co-ord sets from Glamify Fashion and paid extra for next-day delivery. What I received was shocking – both sets looked like something... See more

Rated 1 out of 5 stars

AVOID! AVOID! AVOID! I placed an order for two pieces of clothing for a total amount of £170 in November 2024. Sadly, I wasn’t happy with the quality of the faux fair coats so decide... See more

Rated 1 out of 5 stars

DOESNT EVER REFUND MONEY. I took the plunge and ordered a few items from them. It’s pretty outrageous that they take 3 weeks to refund and returns. I then reached out to them after 3 weeks ask... See more

Rated 1 out of 5 stars

Clothing sizes completely off , I pay £5 shipping to get it to me and then have to pay £4.99 to return it ?! Crazy ! Definitely won’t be ordering again or recommending to anyone .

Rated 1 out of 5 stars

Sent a refund back which was received on 8th May. Emailed twice and still haven’t even received an email to say they have received my return. Only that they are busy. Only for me tracking the return a... See more

Rated 1 out of 5 stars

Absolutely horrendous company!! 23 days later & I still have no refund however they expect you to return unwanted items within 14 days!! Never in my life have I waited this long to get my money back!... See more

Rated 1 out of 5 stars

Ordered a pair of jeans which were far too long sent them back charged for this they received them on the 8th of September still waiting for refund almost a month later keep saying there is a delay on... See more

Rated 1 out of 5 stars

Avoid avoid avoid!! They don’t want to give you your money back!! I’m on day 21 since they received my return. All they say is we’re working through our returns!! They want the return back in 14 days... See more

Rated 1 out of 5 stars

So disappointed! I ordered a jacket for my daughter and paid £5.99 delivery, the quality was very poor so I returned & had to pay over £6 for delivery - neither of these were refunded meaning I ended... See more

Company replied

Rated 1 out of 5 stars

What a complete sham of a company. Ordered a coat stupidly before researching them and viewing these other poor rated reviews. Disappointed with the quality of the coat and how massively oversized it... See more

Company replied

Rated 1 out of 5 stars

My returns were received on the 7th and 8th of May and 3 weeks later I still have not received my refund. I have contacted multiple times and nothing has been done. This is after I payed £5.99 expre... See more

Rated 1 out of 5 stars

Absolutely terrible. I’ve been waiting for my refund for 1 month. Terrible customer service. I’ve been chasing everyday! Absolutely awful DO NOT ORDER FROM THIS WEBSITE. I will now be raising this wit... See more

Rated 1 out of 5 stars

Awful experience! I have returned clothes and am still waiting for my refund a month later. The company do not reply to messages for ages, and then when they do they claim they’ll pay you. Yet I am st... See more

Rated 1 out of 5 stars

contacted twice regarding my refund instead of payment back i opted for store voucher still not received after confirming they have received my return on 29th august and has been over the 14day period... See more

Rated 1 out of 5 stars

Ordered an outfit and wanted to replace for a different colour. Sent the item back and instead of a refund requested store credit. Iv waited 11 days now for a code and the wedding has passed it’s... See more

Rated 1 out of 5 stars

Terrible returns process, still haven’t received my money after them having my returned item for nearly one month!

Rated 1 out of 5 stars

I sent something back which was received on the 28th of April.. had an email regarding the refund twice now and still nothing.. seems like a regular thing with this company regarding refunds. Pl... See more

Rated 1 out of 5 stars

Purchased a jacket and returned 3 days later and no refund! Emailed and was told the jacket has been received however to please allow a few more days due to back log and to check the item (waited afte... See more

Company replied

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Company details

  1. Clothing Store

Written by the company

Founded in 2019, Glamify fashion is a trend-led fashion retailer. We are the ultimate go-to for the stylish generation of savvy, fast-fashion obsessed females with clothing to fit every style, from the fashion follower to the trend setter. Forget all those major “nothing to wear” dilemmas. With new styles added daily, we are constantly serving the millennial girl with all she needs to be inspired. Our collections are influenced by bloggers, celebrities and fashionistas from across the globe, bringing you the champagne lifestyle with a lemonade budget.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Amazing

Amazing! Fast delivery literally next day. Ordered a lounge set the top was so soft , the leggings were too and fitted perfect 🤩

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service

Horrendous customer service. My parcel was meant to arrive nearly 3 weeks ago and has never appeared. They are unwilling to reply to any messages, never mind even offer a refund. They just ignore all messages. Currently £100 down so will need to try and get the money elsewhere. Don’t waste your time.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Refund times are unacceptable

Refund times are unacceptable. Unsure of what the hold up is but they’ve had my item returned now 21 days and still haven’t returned the funds to my bank. Will not purchase from this site again.

October 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Monies held and not refunded

Monies held and not refunded within advertised time. Had to chase multiple times and threaten to take to social media and take legal action in order for my refund to be sent. Will never order from this company again, be warned. Absolutely disgusting in this economic climate to be holding on to customers money illegally.

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Frauds - Avoid!

I’m usually super meticulous when ordering from smaller businesses, and I usually do my due diligence. I let the ball slip with this one. I should have come here 1st I can see the standard of service is notably poor.

Ordered a jacket a month ago. They sent the wrong size, I sent it back for a refund and here I am begging to be refunded for their mistake since. The writing is on the wall. Please read the reviews and DO NOT order from this company. Customer service is non existent as you can see by the reviews. They also have terrible reviews on Facebook. Clearly unbothered by the poor reputation. Will be reporting to trading standard and the financial ombudsman, as well as investigating via my workplace.

REFUND ME ‼️

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of jeans which were far…

Ordered a pair of jeans which were far too long sent them back charged for this they received them on the 8th of September still waiting for refund almost a month later keep saying there is a delay on refunds this is not acceptable they have one week to sort this as I have been in touch with the ombudsman who is guiding me through what my rights are

September 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Zero customer service.

Zero customer service.

Tried contacting them about a delayed order and basically told me to do one and had the cheek to send me a customer service survey after. 2 days after the expected delivery date, I still haven't got it despite the fact the I paid extra for next day delivery. With them using Evri as a courier too it's a one two punch for unreliability and lack of customer support, do yourselves a favour and just grab your items elsewhere, it's not worth the headache.

Edit: item didn't even fit after all the hassle and they also charge you for returns on top of being poor at looking after customers. AVOID these guys.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute amazing customer service

Absolute amazing customer service. I needed an item in time for the weekend. Spoke direct via instagram late in the evening aswell. The order was placed and ready for me to collect the next day. Talk about going above and beyond for the customer.
Cant thank you enough.

September 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Disgusting service

I have used glamify fashion so many times in past and always had the best service and products
But this time has been horrendous!
I am still waiting for an out standing that for over 2 weeks now
I have sent numerous emails and still no response to date
I am out of pocket and still no way of getting my money back because the only way you contact them is via email!
I warn anyone be careful before buying because there’s a chance u won’t get it!

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible so far

Terrible so far. Emailed the company over a number of days as there is no phone contact and tried to use their online contact and nobody has got back to me. Product I bought does not match what they advertised and I want a full refund but they charge for returning. Very disappointed at both the quality of the clothing and the total lack of contact from customer services - will never use this company again.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

contacted twice regarding my refund…

contacted twice regarding my refund instead of payment back i opted for store voucher still not received after confirming they have received my return on 29th august and has been over the 14day period. disappointed as i like there clothes but costumer service not great especially reading other comments with same issue

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid!

Avoid avoid avoid!! They don’t want to give you your money back!! I’m on day 21 since they received my return. All they say is we’re working through our returns!! They want the return back in 14 days but think it’s ok to keep YOUR money for 3 weeks plus!!!

September 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful

Awful. Do not order from here. Nothing fits as it should do. At first gave the benefit of the doubt and asked for a gift card. Still no luck on second purchase with sizing to asked for REFUND to which they refunded again to the ‘store credit’ even though they agreed my money would go back to my bank account and still will not give me a refund. £40 down and no resolution. Terrible. Surprised they are still in business tbh.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

so helpful and fast

i had made a mistake in my order and when i messaged them i recived a response almost straight away and they sorted it out right away so helpful

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible returns charge !

Terrible returns charge !!
Wasted over £10 with return charge and shipping. Will NEVER order again !!!
Still haven’t refunded me !!!! Customer service is shocking just tells you to wait !!!!!!!! But no updates of how long for !!! Worst place ever brought from

August 28, 2025
Unprompted review

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