I was quite surprised to see not only did I have to pay to return the items, they then took money off my refund for their end of the postage? In a market where people online shop I just think this is... See more
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Founded in 2019, Glamify fashion is a trend-led fashion retailer. We are the ultimate go-to for the stylish generation of savvy, fast-fashion obsessed females with clothing to fit every style, from the fashion follower to the trend setter. Forget all those major “nothing to wear” dilemmas. With new styles added daily, we are constantly serving the millennial girl with all she needs to be inspired. Our collections are influenced by bloggers, celebrities and fashionistas from across the globe, bringing you the champagne lifestyle with a lemonade budget.
5, Hurlston Court, Scarisbrick Business Park, Scarisbrick, Ormskirk, L40 8HN, Lancashire, United Kingdom
Replied to 21% of negative reviews
Typically replies within 48 hours
Over 3 weeks since i returned my items and still not received a refund
Amazing! Fast delivery literally next day. Ordered a lounge set the top was so soft , the leggings were too and fitted perfect 🤩
Horrendous customer service. My parcel was meant to arrive nearly 3 weeks ago and has never appeared. They are unwilling to reply to any messages, never mind even offer a refund. They just ignore all messages. Currently £100 down so will need to try and get the money elsewhere. Don’t waste your time.
Awful quality but the return process an absolute joke! You pay a lot for delivery and just as much for returns but it has been a month since I sent my item back and still waiting for the refund. Would never buy again
Refund times are unacceptable. Unsure of what the hold up is but they’ve had my item returned now 21 days and still haven’t returned the funds to my bank. Will not purchase from this site again.
Monies held and not refunded within advertised time. Had to chase multiple times and threaten to take to social media and take legal action in order for my refund to be sent. Will never order from this company again, be warned. Absolutely disgusting in this economic climate to be holding on to customers money illegally.
I’m usually super meticulous when ordering from smaller businesses, and I usually do my due diligence. I let the ball slip with this one. I should have come here 1st I can see the standard of service is notably poor.
Ordered a jacket a month ago. They sent the wrong size, I sent it back for a refund and here I am begging to be refunded for their mistake since. The writing is on the wall. Please read the reviews and DO NOT order from this company. Customer service is non existent as you can see by the reviews. They also have terrible reviews on Facebook. Clearly unbothered by the poor reputation. Will be reporting to trading standard and the financial ombudsman, as well as investigating via my workplace.
REFUND ME ‼️
Ordered a pair of jeans which were far too long sent them back charged for this they received them on the 8th of September still waiting for refund almost a month later keep saying there is a delay on refunds this is not acceptable they have one week to sort this as I have been in touch with the ombudsman who is guiding me through what my rights are
I messaged glamify regarding my order as I forgot to put number of my address on order they rectified it straight away and messaged me back straight away amazing service.
Zero customer service.
Tried contacting them about a delayed order and basically told me to do one and had the cheek to send me a customer service survey after. 2 days after the expected delivery date, I still haven't got it despite the fact the I paid extra for next day delivery. With them using Evri as a courier too it's a one two punch for unreliability and lack of customer support, do yourselves a favour and just grab your items elsewhere, it's not worth the headache.
Edit: item didn't even fit after all the hassle and they also charge you for returns on top of being poor at looking after customers. AVOID these guys.
Absolute amazing customer service. I needed an item in time for the weekend. Spoke direct via instagram late in the evening aswell. The order was placed and ready for me to collect the next day. Talk about going above and beyond for the customer.
Cant thank you enough.
Really helpful when I message about an order will definitely order from here again x
I have used glamify fashion so many times in past and always had the best service and products
But this time has been horrendous!
I am still waiting for an out standing that for over 2 weeks now
I have sent numerous emails and still no response to date
I am out of pocket and still no way of getting my money back because the only way you contact them is via email!
I warn anyone be careful before buying because there’s a chance u won’t get it!
Terrible so far. Emailed the company over a number of days as there is no phone contact and tried to use their online contact and nobody has got back to me. Product I bought does not match what they advertised and I want a full refund but they charge for returning. Very disappointed at both the quality of the clothing and the total lack of contact from customer services - will never use this company again.
contacted twice regarding my refund instead of payment back i opted for store voucher still not received after confirming they have received my return on 29th august and has been over the 14day period. disappointed as i like there clothes but costumer service not great especially reading other comments with same issue
Avoid avoid avoid!! They don’t want to give you your money back!! I’m on day 21 since they received my return. All they say is we’re working through our returns!! They want the return back in 14 days but think it’s ok to keep YOUR money for 3 weeks plus!!!
Awful. Do not order from here. Nothing fits as it should do. At first gave the benefit of the doubt and asked for a gift card. Still no luck on second purchase with sizing to asked for REFUND to which they refunded again to the ‘store credit’ even though they agreed my money would go back to my bank account and still will not give me a refund. £40 down and no resolution. Terrible. Surprised they are still in business tbh.
i had made a mistake in my order and when i messaged them i recived a response almost straight away and they sorted it out right away so helpful
Terrible returns charge !!
Wasted over £10 with return charge and shipping. Will NEVER order again !!!
Still haven’t refunded me !!!! Customer service is shocking just tells you to wait !!!!!!!! But no updates of how long for !!! Worst place ever brought from
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