I ordered a product from Giftsur.com on September 18, 2025, after seeing it advertised on Facebook. Nearly a month later, the tracking number was fake, there was no shipment, and both support emai... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
I ordered July 26th. Both my items did not show up until now. Oct 6th. Communication is not good. They give you the same generic response for any questions asked. If I could upload pictures you would... See more
Company replied
I originally ordered a 'Puppy Fur Keepsafe Keychain' which arrived broken and did not hold fur in the tail as the advertised picture depicted. However, Amelia from Giftfors went above and beyond to he... See more
Company replied
It is nice they considered my refund as the product wasn't the best quality, and they knew I wasn't too happy with it. If it goes through, the refund, I thank them very much for this. God bless.... See more
Company replied
2.3
Poor
63 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
I had trouble with my shipment and Mia…
I had trouble with my shipment and Mia was so helpful during this process. She’s amazing at her job!
October 19, 2025
Unprompted review
Reply from Giftfors
Dear Dona
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Advertisement
It is nice they considered my refund as…
It is nice they considered my refund as the product wasn't the best quality, and they knew I wasn't too happy with it. If it goes through, the refund, I thank them very much for this.
God bless.
Suzanne Heide
October 17, 2025
Unprompted review
Reply from Giftfors
Dear Suzanne
Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Scam Seller — Do Not Trust
I ordered a product from Giftsur.com on September 18, 2025, after seeing it advertised on Facebook. Nearly a month later, the tracking number was fake, there was no shipment, and both support emails either bounced or went unanswered.
The Facebook page they used to advertise has now vanished. I’ve filed a PayPal claim for fraud. This is not a slow order — it’s a scam storefront.
Avoid this seller at all costs.
September 18, 2025
Unprompted review
Reply from Giftfors
Dear Michael
Our official store name is giftfors.com
If the store name you see in your order is different from the actual store, it likely indicates that you ordered from a similar store. These days, many stores have similar names or product images, which can be confusing. However, please be assured that we will be happy to assist you in contacting the customer service of the corresponding store to ensure your inquiry is resolved smoothly.
You are welcome to contact us at any time via the following email address. We are committed to listening carefully to your feedback and continuously improving:
Customer Service Email: olivia@clientcare2025.com
We also appreciate your interest in our store. Our products are highly praised for their style, quality, and after-sales service. If you have future inquiries or are considering purchasing again, please feel free to contact us. We will provide you with even better service and promotions.
Best regards
Olivia
While my item came in damaged Mia was…
While my item came in damaged Mia was very helpful with trying to make it right. I chose a refund, and she was quick to approve it and very nice to deal with.
October 6, 2025
Unprompted review
Reply from Giftfors
Dear Shanon
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Still don't have my order
Still don't have my order. Bought in September. No response. Email after email. Bad way to do business. Never again
September 20, 2025
Unprompted review
Reply from Giftfors
Dear Jamie
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Advertisement
The 2024 Philadelphia steagall I think is what I got instead of an eagle
I don't even know how to start on how bad this dilapidated looking bird that's supposed to be a Philadelphia eagle collector's edition from crown Royal for winning the super bowl last year but I feel like I got punked the TV show from the '90s I've never seen in my life these is probably the worst blown glass of a bird in my life and they shipped it so well that's the most comical thing I've ever received online from across seas I totally get it I have no problem taking care of the needy if they need $80 than by all means I hope they use my money to invest in someone a bit better artist than using a 8-year-old who is trying to get a penny of my $80 I'll give the kid credit from whatever sweatshop he's working from and whatever cigarette lighter that he's using to make a blown glass. I wish I could put a picture on this review to what I was supposed to get from what I got I would probably be popular in minutes if I put this on Facebook right now on how bad this is. But I also don't want to embarrass myself for not properly looking into reviews of companies before purchasing but in my defense there was a very high rating on this in particular item. Please for the love of God for anyone who cherishes their City team and enjoy collective glassware please for the love of anything holy do not and I repeat this do not order from here for anything unless you want to have the world's most dilapidated item that you can possibly buy and have it shipped to you almost 5 months later in a form that is almost unrecognizable to what you ordered. And to this company do me a favor close up shop call it a day. And please try to hire someone who' above 4 ft and has already gone through adolescence. And knows how to spell their name. And possibly has their own shack. I would have had a better shot with them and do me also a favor if you don't have an actual mold of an eagle I would have been okay with around piece of glass at this point it could have been circular it could have been squared it could have been any other shape that every human should know by now as long as they're older than 5 years old. You people are so lucky I can't put a picture on this so lucky. Sincerely the person that's trying to take care of the less fortunate.
October 7, 2025
Unprompted review
Reply from Giftfors
Dear Ryan
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
What I ordered vs What I got
I ordered July 26th. Both my items did not show up until now. Oct 6th. Communication is not good. They give you the same generic response for any questions asked. If I could upload pictures you would be amazed. Do not trust or order from this company!!!
October 6, 2025
Unprompted review
Reply from Giftfors
Dear John,
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Scam company
Scam company. After 90 days of constant emails and a complaint with the BBB, they send me the worst possible version of the item in the picture and mini. Do not trust the company
October 2, 2025
Unprompted review
Reply from Giftfors
Dear Kelsey
We are deeply sorry to learn that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at olivia@clientcare2025.com.
We will have a dedicated person to assist you. We hope to regain your trust in the future.
Best regards
Olivia
Godzilla Advent Calendar
Great service, customer support, and fast delivery. I grabbed the calendar on a whim, and I think it'll be appreciated (it's a gift that I won't give then until December 1st).
October 3, 2025
Unprompted review
Reply from Giftfors
Dear Linda,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Advertisement
Great products
Great products. Shipping times are slow so be prepared to wait. Amelia from customer service was fantastic to deal with, answered all my questions promptly.
September 24, 2025
Unprompted review
Reply from Giftfors
Dear Richard，
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Outstanding Customer Service Who Care
I originally ordered a 'Puppy Fur Keepsafe Keychain' which arrived broken and did not hold fur in the tail as the advertised picture depicted. However, Amelia from Giftfors went above and beyond to help me find a replacement item from her store and was genuinely concerned with ensuring I was happy with the new item. The 'Angel Solar Light' I recieved in replacement is beautiful and of high quality and was shipped quickly. I love this beautiful bright Angel shining on my beloved Dog's memorial stone. Thank you Amelia for all you care and help and determination to ensure i was satisfied with my new item.
September 15, 2025
Unprompted review
Reply from Giftfors
Dear Sarah,
Thank you very much for your high regard for Amelia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Amelia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The item arrived in very good…
The item arrived in very good condition. I am satisfied with the item.
September 17, 2025
Unprompted review
Reply from Giftfors
Dear Maria，
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Good company good customer service…
Good company good customer service missed an item in my package and they were on it to resend it as soon as possible. This is the kind of business you wanna deal with. Very satisfied, very helpful.
September 3, 2025
Unprompted review
Reply from Giftfors
Dear Jaci,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Advertisement
They were very helpful and worked with…
They were very helpful and worked with me Thank you
September 12, 2025
Unprompted review
Reply from Giftfors
Dear Sherrie,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I ordered the item on July 7th and it…
I ordered the item on July 7th and it is currently August 31st, still no product. No response from them after many inquiries.
July 7, 2025
Unprompted review
Reply from Giftfors
Dear Cindy,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Beware Beware Beware
Beware Beware Beware
Product took 2 months to arrive
Was a pitiful replica of product advertised
Paid nearly $70AUD worthy of the bin. Not the intended Birthday present a month late and shocking imitation of what was expected
August 22, 2025
Unprompted review
Reply from Giftfors
Dear Susan, hello!
We are deeply sorry to hear that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at olivia@clientcare2025.com.
We will have a dedicated representative to assist you. We hope to regain your trust in the future.
Best regards
Olivia
Run away
After waiting a month for paid product I contacted them inquiring about delivery status. I was asked to wait another 2 weeks. Refund was quickest thing with this company. Never again
August 20, 2025
Unprompted review
Reply from Giftfors
Dear Customer,
We sincerely apologize that your purchase did not meet your expectations and deeply regret the inconvenience.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response efficiency to improve service quality.
If you would like further communication or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
Advertisement
I ordered and the tracking number…
I ordered and the tracking number provide tracks nothing. When I sent an email it came back as the email address is false and I have never gotten my order. I have no way to contact this company. I am going to file fraud with my bank so I can get my money back. HORRIBLE company!!!
July 15, 2025
Unprompted review
Reply from Giftfors
Dear Customer,
We sincerely apologize that your shopping experience did not meet your expectations. We understand your concerns and take your feedback very seriously.
If you have not received your package, it is most likely due to a shipping delay or incorrect address information. To assist you as quickly as possible, please contact us at olivia@clientcare2025.com and provide your order number. We will prioritize verification and process your shipment or refund.
Thank you for your patience. We promise to do our best to resolve your issue.
Best regards
Olivia
Six weeks for me to receive my product
Six weeks for me to receive my product. Product was only a glass container in the pictures it shows that it’s filled with the cocktail of your choice. They ask you when you order it what cocktail you prefer
August 19, 2025
Unprompted review
Reply from Giftfors
Dear Kim!
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at olivia@clientcare2025.com. We are committed to providing further support and solutions.
Thank you for your feedback and look forward to providing you with a better experience in the future.
Best regards
Olivia
Scam site and company
Scam, scam, scam
I purchased an expensive item from them back in July, after 6 weeks of not receiving it I requested a refund through PayPal.. This company then sent PayPal a delivery date claiming it was delivered the literal day I requested a refund and sent me a email stating it was no longer available in the warehouse and production had stopped so I could choose another product worth 15.00 more than my original item. PayPal denied my claim because the company tracking said delivered. I requested a refund with the company instead of a new item and I have not received any further emails from the company or the refund. I’m stop fighting with PayPal as well who continues to side with the very sleazy seller who knows how to work the system. I have a feeling I will eat the cost but I hope this finds you well before you end up like the rest of us dealing with this horrible company
and most likely fake site
August 17, 2025
Unprompted review
Reply from Giftfors
Dear Melissa,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.