Genuine Style Reviews 660

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the helpfulness and responsiveness of the customer care team. Many reviewers specifically mention positive interactions with staff members, highlighting their efficiency in resolving issues and providing assistance. Consumers appreciate the swift communication and the personalized attention they receive, which makes them feel valued. People are also impressed with the fast delivery service and the secure packaging of their orders. The competitive pricing and the genuine quality of the products are frequently mentioned as key advantages. The smooth returns process further enhances the overall positive experience, encouraging consumers to recommend the company and make repeat purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

I found a pair of sunglasses that I was looking for. The team helped me placing my order and matched the price to another site. I got them faster from Genuine Style and would definitely buy again wi... See more

Rated 5 out of 5 stars
Verified

Very efficient delivery. Sadly i had to return the sunglasses as they didn't suit me. So I'll let you know how smoothly that goes when I've had a refund. ( I'm sure it will be just as efficient 🤞)

Rated 5 out of 5 stars

Amazing service- had an issue with the order which was down to pay pal not the seller- when I rang I spoke to a lady who answered (sorry didn’t catch her name) and also Richard and they could not have... See more

Rated 5 out of 5 stars
Verified

I was very sceptical about ordering from this website . But wow very quick delivery and all genuine style. Brought theses as my daughter lost her last pair so we know what they were originally looked... See more

Rated 5 out of 5 stars
Verified

My second purchase of O`Neill sunglasses. I bought a pair last month and just purchased another pair as a gift for my son. Once again , excellent prompt service and delivery within a timed slot. As w... See more

Rated 5 out of 5 stars
Verified

Best customer service ever received! My glasses were not delivered on time and handed back to driver by a neighbour. Contacted customer services as was showing delivered and had an instant email. The... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered Ted Baker Jacob sunglasses. Delivery and price excellent. Unfortunately when they arrived I didn't like the design, it was hard to tell from the picture that the arms were tortoiseshell (but... See more

Rated 5 out of 5 stars
Verified

Original pair that I ordered really didn’t suit me so sent email requesting return. Didn’t hear anything for over a day and so emailed again. Within 10 minutes I’d been called with an apology for miss... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfect sports glasses from Oakley. They fit like a dream and the HD lenses are amazing. Very well packaged and great pricing. Have to say, Absolutely fantastic service from Genuine Style….. the... See more

Company replied

Rated 5 out of 5 stars
Verified

I got saturday delivery for just a couple of ££ even tho I ordered after the 3pm deadline. The box was slightly marked but IMO VW's packaging for their glasses isn't that high end when compared to,... See more

Rated 5 out of 5 stars

Honestly up there with one of the best online shopping experiences I have had! I ordered Vivienne Westwood sunglasses for a much cheaper price than I had found them anywhere else. I was a bit dubiou... See more

Company replied

Rated 5 out of 5 stars
Verified

Third pair of Serengeti glasses I've purchased and my first pair from genuine style. Really pleased with the quality and finish of this brand as I new I would be. Super fast delivery, fantastic price... See more

Rated 5 out of 5 stars
Verified

After the initially difficult delivery, the incomplete postal address and courier that didn't follow instructions. The Team at Genuine Style Millie and Richard took imiditate control of the situat... See more

Company replied

Rated 5 out of 5 stars
Verified

Good value for money, quality, look and finish great, just what I was looking for. Came with lovely modern sun glasses case and cleaner and information. Delivered well within timeframe. Came in secure... See more

Company replied

Rated 5 out of 5 stars
Verified

Good sunglasses and good price too. My order was delayed by 1 day but customer service experience was great and they kept me informed of everything and the item was delivered the next day as promised.... See more

Rated 5 out of 5 stars
Verified

Very professional and I love my new glasses I order for nxt day and put wrong addresse on so couldn't be delivered called them up and they sorted it out straight away for day after .very polite and wo... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a pair of sunglasses, they were a fantastic price compared to other retailers. They arrived within 2 days via DPD, unfortunately they wernt for me so I sent them back which was a very smooth... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered some sunglasses and had questions about the color and grade. Customer service was very helpful and the entire process of purchasing them was smooth. If you need to buy genuine brand new... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent wide range to choose from. The ones I ordered were delivered promptly with a pre notified delivery slot. The glasses are a perfect fit and the close fit cuts out any extraneous light enterin... See more

Company replied

Rated 5 out of 5 stars
Verified

The items were exactly as expected and a really good price. HOWEVER, the customer service was amazing! I ordered 4 pairs of identical goggles at about midnight, and they gave me a call the next morn... See more

Company replied

Rated 5 out of 5 stars
Verified

I was very impressed by Genuine Style. Their range is very wide, and many of the designs are in stock ready for immediate dispatch. Their prices are particularly reasonable for a U.K. based sunglasse... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfect mens raybans, well packaged and the customer service was 10/10.I was kept updated on my order the whole time and the staff were extremely helpful and friendly . And at an excellent price too.... See more

Rated 5 out of 5 stars
Verified

Found genuine styles when trying to find a style of Polaroids which were out of stock on their website, and I’m really happy with the service. A great selection, well priced, free next day delivery an... See more

Company replied

Rated 5 out of 5 stars

I ordered this as a gift for my husband, and the next-day delivery service was the best part! The order arrived quickly, everything was complete, well-organized, and perfectly packaged. The quality wa... See more

Company replied

Rated 5 out of 5 stars

I choose the wrong postage but a fantastic member of staff called Millie Ryan saved me and sorted so I would indeed get my glasses on a Saturday delivery. Thank you for your help Millie genuinely save... See more

Company replied

Rated 5 out of 5 stars
Verified

There was a delay by the company who delivered the sunglasses, GenuineStyle were amazing, keeping me informed throughout- even replying late on a Sunday. Love the Oakleys too.

Rated 5 out of 5 stars
Verified

As described good quality. Ordered multiple models of sunglasses. Kept one. Used Genuine Style second time not disappointed

Rated 5 out of 5 stars

Last year I purchased a pair of Ted Baker sunglasses from my optician, but managed to leave them on the plane when returning from holiday.When asking optician to order replacements, I was told... See more

Company replied

Rated 5 out of 5 stars
Verified

I contacted the company by phone to get advice on the most suitable pair of glasses. The agent I spoke to was most helpful and assured me that a free return was available if the product did not suit.... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service from start to finish ordered Friday arrived Sunday earlier than the scheduled Monday.....love the glasses & cheapest price around would definitely recommend Genuine Style 5 🌟

Company replied

Rated 5 out of 5 stars
Verified

This is the second time I have used this company. The product was as described and arrived in perfect condition once again.Fast delivery on expected day,I would happily recommend to any one looking fo... See more

Company replied

Rated 5 out of 5 stars
Verified

Great purchase. Genuine sunglasses with a discounted price. All packages very well. Case and glasses individually wrapped and labels attached. Very fast next day delivery.

Company replied

Rated 5 out of 5 stars
Verified

Order was delivered promptly and came a couple of hours before it was scheduled. Only felt with this company once but definitely would use again.

Rated 5 out of 5 stars
Verified

Great customer service, ordered late on Monday night and my glasses were delivered on Wednesday lunchtime. I was kept up to date on the delivery. The glasses are fab and £40 cheaper than most places.... See more

Rated 5 out of 5 stars
Verified

All you can ask of a really good website, outstanding delivery time and I would definitely recommend for anyone looking for sunglasses. Please use them, you will not regret it.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic sunglasses. Absolutely love them. Service was great from start to finish. Easy to navigate the site through to purchase. Sunglasses came quicker than anticipated.

Company replied

Rated 5 out of 5 stars
Verified

Great attention to detail and support from the CS team. Super quick delivery and really pleased with my Michael Kors sunglasses

Rated 5 out of 5 stars
Verified

Fantastic personal communication throughout when a pair were out of stock. Ensured sunglasses were delivered before we went away. Thanks

Rated 5 out of 5 stars
Verified

Love them I don’t have words I been using them since last year and every time I want to buy a new pair of sunglasses I always come to them. I had a question I emailed them and the quick response was... See more

Rated 5 out of 5 stars
Verified

Had an issue with my order, but the seller was very helpful and solved everything quickly. Excellent communication and fast delivery. Thank you!

Rated 5 out of 5 stars
Verified

Good delivery time, good service, great quality sunglasses what more can I say. Will definitely use again.

Rated 5 out of 5 stars
Verified

Great company. Lots of choice and cheaper prices. Whats not to love. AND super quick delivery! No brainer. Will use this company again :-)

Rated 5 out of 5 stars
Verified

Delivered the next day, all other sites had 5-10 days or more shipping. Great service!! Will be using again

Rated 5 out of 5 stars
Verified

Bought as a gift for my wife. Great service, placed order and received next day as expected. My wife loves the sunglasses so we're very happy

Rated 5 out of 5 stars
Verified

Better price, easy to order and quick delivery. Will use genuine style again.

Rated 5 out of 5 stars
Verified

Good website for glasses. Cheaper than any website. Received original with superb packing.

We perform checks on reviews


Company details

  1. Sunglasses Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Glasses Store
  6. Outdoor Clothing and Equipment Shop

About Genuine Style

Written by the company

Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.

We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.

The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.

We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.

About Genuine Style

Information provided by various external sources

Fast & Free UK Delivery

We are a UK based company and items are shipped from within the UK. Delivery is FREE via the Royal Mail Tracked 24 service (when ordered before 2pm), typically arriving the next working day.

Hassle Free Returns

We want you to be happy with your new sunglasses! Returns are accepted without question and no explanation is required.

Price Match Available

We will match the price (including delivery) of any reputable UK based company, providing that the same item is in stock with them.


Contact info

4.9

Excellent

TrustScore 5 out of 5

660 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Don’t often leave a review

Don’t often leave a review, but felt I had to for GenuineStyle. Purchased a pair of Oakleys which after a short time wearing lost the nose piece. Contacted the company and they spoke to Oakley and sorted a replacement out. Great communication and support would highly recommend. Thanks

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great service, price matching and products

I found a pair of sunglasses that I was looking for. The team helped me placing my order and matched the price to another site. I got them faster from Genuine Style and would definitely buy again with them.

A big thanks to both Jenny and Richard for their help.

October 3, 2025
Rated 5 out of 5 stars
Verified

Satisfied with the service

Service was very good.
Thank you

September 30, 2025
Genuine Style logo

Reply from Genuine Style

Good morning Mrs Burley,

We share your frustration that these arrived late, and that you did not receive the next day service that we paid DPD to provide for you on our behalf, however your review does more reflect a rating for DPD's service rather than for our own.

Your item was ordered in the evening and was sent out the very next day, as advertised and via the correct service. The one day delay that you experienced was due to an operational issue at DPD. We contacted all affected customers about this delay proactively.

We apologise on behalf of ourselves and DPD that DPD did not provide the experience that we would also expect them to.

Kind regards,
Richard
Genuine Style

Rated 5 out of 5 stars
Verified

Very efficient delivery

Very efficient delivery. Sadly i had to return the sunglasses as they didn't suit me. So I'll let you know how smoothly that goes when I've had a refund. ( I'm sure it will be just as efficient 🤞)

September 28, 2025
Rated 1 out of 5 stars
Verified

The order hasn't been delivered

I've ordered online the sun glasses on 7 September, I still haven't received my order ( after 20 days). The customer service promised that I'll receive my order during the current week, but still no trace of my order. I've wrote last night to the customer service to demand the refund.

September 7, 2025
Genuine Style logo

Reply from Genuine Style

Good afternoon Marina,

We take full responsibility for the untypically poor service you have experienced from us on this occasion and would like to apologise for this. I have already emailed you to apologise and resolve this, in addition to having issued a refund already too.

It is not our intention to mislead. This backorder product was ordered promptly but unfortunately we experienced a highly untypical delay from our supplier. Promises made were well intended but we would usually update further delays and can only apologise that this did not happen.

As previously, we have now refunded you. Please just reply to our email if we can help further.

Kind regards.

Richard
Genuine Style

Rated 1 out of 5 stars
Verified

Still waiting for my order

September 11, 2025
Genuine Style logo

Reply from Genuine Style

Hi, I can see this is a backorder item. There have been some delays with deliveries for Radley products. Sorry, you should have been updated already. We are also available via email at info@genuinestyle.com and via telephone in office hours for order updates and someone will contact you shortly with an update.

Rated 5 out of 5 stars
Verified

Love them and best website to buy

Love them I don’t have words
I been using them since last year and every time I want to buy a new pair of sunglasses I always come to them. I had a question I emailed them and the quick response was amazing. Thank you Richard for the help and the amazing website you have

September 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look