I am bit new in Denmark and new to vaping but was treated with the best customer service I've seen anywhere.... Was given best advice and even made a new friend. Take all my money in fact 😂😂😂 Grea... See more
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Verified
Fast response fast shipping. But had trouble with delivery. Would be fun to return pakkebox options
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Verified
Quick delivery as always:) thanks. Ps: Thank you 4 a lollipop:)
Company replied
Amazing customer support. Super chill and friendly. Franck was exceptional in communication and issue resolution. I’m very happy with the outcome 😃
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Company details
About gejser-ecigaret.dk
Written by the company
GEjSER - Over 14 års erfaring i e-cigaretter
GEjSER var den første til at åbne en fysisk butik i Århus, og siden da er mange flere kommet til. Vi har derfor mere end 10 års erfaring med salg af elektroniske cigaretter.
Navnet GEjSER symboliserer alt det, vi står for: nordisk urkraft, styrke og ikke mindst damp.
Vi har et kvalificeret team af eksperter inden for elektroniske cigaretter, der altid står klar til at hjælpe. Skulle du have spørgsmål, er vores kundeservice altid tilgængelig på telefon 26 22 07 07 eller e-mail support@gejser.dk alle hverdage. Uanset om din henvendelse drejer sig om bestilling, levering af din pakke eller vejledning om e-cigaretter, er vi her for dig.
Vi pakker og sender alle webordrer 365 dage om året fra vores webshop, med dag-til-dag levering. Hvis du søger personlig rådgivning, kan du besøge en af vores mere end 50 butikker rundt om i landet.
Vores produkter er løbende under kontrol af Sikkerhedsstyrelsen, hvor e-cigaretter og e-væske registreres og godkendes. Dette sikrer den højeste sikkerhed for forbrugeren.
Hvorfor vælge GEjSER
Written by the company
- Kvalitet altid i fokus
- Hos GEjSER er kvalitet altid i højsædet. Vi udvælger nøje alle vores produkter for at sikre, at du som kunde får den bedst mulige oplevelse. Vores tætte samarbejde med Sikkerhedsstyrelsen betyder, at du kan være tryg ved, at alle GEjSER's produkter overholder gældende dansk lovgivning.
- Hurtig levering – året rundt
- Vi pakker webordrer hver eneste dag, hele året. Bestiller du inden kl. 15:30, håndterer vi din ordre samme dag, og vælger du DAO, kan du forvente din pakke allerede dagen efter – også i weekender og på helligdage. Vi leverer hurtigt og effektivt, så du aldrig skal vente længe.
- Landsdækkende bytteservice
- Med over 50 butikker fordelt over hele Danmark, gør vi det nemt for dig at bytte varer eller få personlig rådgivning. Uanset om du bor i en storby eller en mindre by, står vi klar til at hjælpe dig i en af vores mange GEjSER-butikker.
- Prismatch – altid konkurrencedygtige priser
- Vi stræber efter at tilbyde de bedste priser på hele vores sortiment. Finder du en vare billigere hos en konkurrent, matcher vi altid prisen – fordi vi mener, at kvalitet og gode priser skal gå hånd i hånd.
GEjSER tilbyder en nem bytteservice i over 50 butikker landet over.
Over 50 butikker står klar til at hjælpe dig med dit bytte.
Har du brug for at bytte dit produkt? Hos GEjSER er det nemt! Med vores landsdækkende bytteservice kan du besøge en af vores over 50 butikker og få byttet varen. Hurtigt og bekvemt.
Contact info
Erhvervsparken Klank 3, 8464, Galten, Denmark
- +45 26 22 07 07
- support@gejser.dk
- gejser-ecigaret.dk
4.7
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Unreliable & unprofessional
Claiming they are open the first and last Sunday a month 10-16 (Copenhagen), rushing there after work well before closing time, of course they were closed.
Although their product is alright, I researched myself, their employee was hopeless and only able to recommend her personal experience/product, not having any knowledge about the rest of the products selling in the store/company, nor asking for my needs. Poor service.
September 28, 2025
Unprompted review
Reply from gejser-ecigaret.dk
Hi Bernadette,
Thank you for sharing your feedback. We are sorry to hear about your experience with both the opening hours and the service you received – that is not the standard we strive for.
We will forward your feedback to the store’s supervisor so the matter can be addressed internally.
You are very welcome to contact us directly so we can follow up and help you further 😊
Phone: 26 22 07 07 (mon-fri 09.00-16.00)
Email: support@gejser.dk
Best regards
Mikkel, Customer Advisor – GEjSER
Verified
Reply from gejser-ecigaret.dk
Tusind tak for din flotte anmeldelse, Daryuus! 🙏
Dejligt at høre, at alt har været "good good good" – det er lige præcis den oplevelse, vi ønsker at give 💙
Vi glæder os til at hjælpe dig igen en anden gang.
De bedste hilsner,
Jesper – Kunderådgiver, GEjSER
Great service
August 28, 2025
Unprompted review
Reply from gejser-ecigaret.dk
Hi Stelios,
Thank you so much for your kind words! We're really happy to hear that you had a great experience with us 🙌
We look forward to helping you again anytime!
Best regards,
Jesper – Customer Advisor, GEjSER
Verified
I ordered a device
I ordered a device. I got the information online that it comes with all the parts and it didn’t. Which is fine, I must have misread it. Also the device was not working no matter how long I was charging it. I took a visit to the store in Slagelse where I bought the missing parts and the sales lady changed the device. I ask her to plug the new one in and see if it lights up, she said it did but when I got home it wasn’t working. I charged it for at least an hour and still nothing. I had to go back again, ask for a refund and buy a different brand.
August 2, 2025
Reply from gejser-ecigaret.dk
Hi Joel.
Thanks for your honest feedback – and we’re really sorry to hear about the trouble you've had with your device and the extra trips it caused. That’s definitely not the experience we want you to have.
It sounds like our staff in Slagelse did their best to help on the spot, but it’s frustrating when things still don’t work out. We're glad you were able to get a different model in the end, and we'll make sure to review the situation internally so we can do better going forward.
Mikkel, customer service – GEjSER
Selling a defective product and not receiving a refund or exchange
I bought iqos iluma from Nestved storcenter store as a gift for my friend in another country. When I gave the gift I realised that the product was not working. When I went back to Denmark about 20 days later, when I went to the same store for a return or exchange, the employee there said that he could not make a return or exchange. Later, when tested with a computer in a different iqos partner shop, it was understood that the battery was defective. I bought a zero product and it was not exchanged or returned.
June 22, 2025
Unprompted review
Reply from gejser-ecigaret.dk
Hi Hyusein.
Thank you for your review – we're sorry to hear about your experience.
Our products come with a 3-month warranty and a 2-year right of complaint under Danish law. If the device was found to be defective, we would of course like to help find a solution.
Since this is a support case involving a faulty product, we kindly ask you to reach out to our customer service team so we can investigate further and assist you properly:
📧 support@gejser.dk
📞 +45 26 22 07 07 (Monday–Friday, 09:00–16:00)
Mikkel, Kunderådgiver – GEjSER
Verified
Reply from gejser-ecigaret.dk
Hi Jacek.
Thank you so much for your kind review – we're thrilled to hear that delivery was quick as always 😊
And we're extra happy you enjoyed the little lollipop surprise – we love adding a sweet touch to your order!
Mikkel, Kunderådgiver – GEjSER
Verified
Reply from gejser-ecigaret.dk
Hi!
Thank you for your great review! We're happy to hear you had a good experience. 😊 Looking forward to serving you again!
Best regards,
Franck S. – Customer Advisor, GEjSER
Super fint sted at handle.
March 20, 2025
Unprompted review
Reply from gejser-ecigaret.dk
Hej!
Vi takker mange gange for dine 5 stjerner! 😍
Vi er glade for at du er tilfreds med vores service og ser frem til at pakke din næste ordre 🚚📦
De bedste hilsner
Franck S. - Kunderådgiver, GEjSER
Reply from gejser-ecigaret.dk
Hi.
Thank you for your wonderful feedback! 😊
We're thrilled to hear that you were impressed with our fast delivery and the quality of our products. We look forward to serving you again soon! 🚚✨
Best regards.
Mikkel A. - Customer Advisor, GEjSER
Verified
Good service ❤️
October 28, 2024
Reply from gejser-ecigaret.dk
Hej Thavaraja,
Tusinde tak for din fantastiske anmeldelse! 😍
Vi elsker at levere 5 stjerner og glæder os til at pakke din næste ordre 🚚📦
De bedste hilsner
Mikkel - Kunderådgiver, GEjSER
Amazing customer support
Amazing customer support. Super chill and friendly.
Franck was exceptional in communication and issue resolution. I’m very happy with the outcome 😃
October 10, 2024
Unprompted review
Reply from gejser-ecigaret.dk
Hello Antonia.
Thanks a lot! I'm happy we found a solution that worked out for everyone!
Best regards
Franck S. - Customer Service Representative, GEjSER
Verified
Very great experience ❤️
September 11, 2024
Reply from gejser-ecigaret.dk
Hej Kunika,
Thank you very much for this nice review!
We are pleased to hear that you had a great expreience 🙂
De bedste hilsner
Mikkel - Kunderådgiver, GEjSER
Verified
Gejser is brilliant, products and service is excellent.
Gejser is brilliant and products
June 10, 2024
Reply from gejser-ecigaret.dk
Hi Thabo
Thank you so much for this great review! We really appreciate it😊
Best regards
Mikkel –
Customer service, GEjSER
Invited
I amverry satisfaied with delivery and…
I amverry satisfaied with delivery and products ❤️
June 16, 2024
Reply from gejser-ecigaret.dk
Hej Geogiana.
Thank you so much for this great review! We really appreciate it😊
Best regards
Mikkel – Customer service, GEjSER
I am bit new in Denmark and new to…
I am bit new in Denmark and new to vaping but was treated with the best customer service I've seen anywhere.... Was given best advice and even made a new friend. Take all my money in fact 😂😂😂
Great products, best service. Keep it burning
June 4, 2024
Unprompted review
Reply from gejser-ecigaret.dk
Thanks a lot for the positive review! May I ask which shop you've been at? Then I can forward your kind words to the specific shop 🙂
Best regards
Franck S. - Customer Service Representative, GEjSER
Verified
Reply from gejser-ecigaret.dk
Hej Merete.
Tusinde tak for din fantastiske anmeldelse! 😍
Vi elsker at levere 5 stjerner og glæder os til at pakke din næste ordre 🚚📦
De bedste hilsner
Franck - Kunderådgiver, GEjSER
Verified
Daoshop did not deliver parcel
Daoshop did not deliver parcel. Address was correct (has been used loads of times without issue) and as I work from home courier didn't even ring bell or try calling. Very bad service from courier provider.
March 22, 2024
Reply from gejser-ecigaret.dk
Hello Nicholas.
I'm sorry to hear that you've had issues with the courier on this shipment. I can see that they noted, that some address info is missing, and therefor they've redirected the shipment to the nearest drop point instead. DAO delivers all packages at night, and they don't call or ring the bell for that reason.
Best regards
Franck S. Customer Service Representative - GEjSER
Fast and Easy
The sides are very easy to navigate. And the dilevery is very fast.
December 1, 2023
Unprompted review
Reply from gejser-ecigaret.dk
Hej Belinda.
Vi takker mange gange for din super fine anmeldelse! 😍
Vi er glade for at du er tilfreds med at handle hos os og vi glæder os til at levere 5 stjerner igen 🚚📦
Mange hilsner
Franck - Kunderådgiver, GEjSER
Verified
Reply from gejser-ecigaret.dk
Hej Anastasios.
Tusinde tak for din fantastiske anmeldelse! 😍
Vi elsker at levere 5 stjerner og glæder os til at pakke din næste ordre 🚚📦
De bedste hilsner
Mikkel - Kunderådgiver, GEjSER
Verified
Reply from gejser-ecigaret.dk
Hello Arturs.
Thanks a lot for the great review! 😍
We are happy that you are satisfied with our service, and we look forward to shipping out your next order 🚚📦
Best regards
Franck - Kunderådgiver, GEjSER
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