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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction, particularly concerning withdrawals and payments. Many consumers report difficulties in accessing their winnings, citing canceled withdrawals, long pending times, and a frustrating verification process. Consumers also report negative experiences with the company's contact channels. People mention a lack of response from support teams, especially regarding KYC and financial matters. Some reviewers mention issues with bonus conditions, indicating that they are not allowed to withdraw the amount they won from bonuses. A few reviewers mention ambiguous experiences with discounts.

Based on these reviews

Rated 2 out of 5 stars

I tried to take out the money I made from welcoming free spins and can't now I can't even take out the amount of money I put in. It says I have balance and casino bonus balance but when I go to the wi... See more

Company replied

Rated 1 out of 5 stars

I have more than a month trying to withdraw my money the didn’t respond me even on email or live chat also they take for me 250€ because they said that I have requested all the amount and I am only al... See more

Rated 1 out of 5 stars

NO stars more like ! Been waiting over 3 days for withdrawals to be processed ! Support team don’t do a thing , just pass accountability onto their finance department (KYC. gamblezen) …. Who never mak... See more

Company replied

Rated 1 out of 5 stars

The casino has no license whatsoever... Do not deposit as this is truely a scam website. They do not share the name of the company that operates them, they do not share the gambling license (Very high... See more

Company replied

Rated 1 out of 5 stars

Update (July 24): I already sent my Lloyds Bank statement, issued less than 3 months ago, in full PDF format. My account has been verified, but my €950 withdrawal is still pending since Ju... See more

Company replied

Rated 1 out of 5 stars

The gamble site is okay, but withdrawing is the worst I have ever experienced. Since 7 weeks I am trying to wd, I have sent all documents and more severally but always get the automatic reply: Please... See more

Company replied

Rated 1 out of 5 stars

Chat support lie about deposit limit. They say it set but its not. This makes this casino unsafe to play. Verification is annoying, i have to verified first my account include with this ridiculous sel... See more

Company replied

Rated 1 out of 5 stars

Terrible site, will find any reason to not pay out. Makes getting vertified impossible, go anywhere else besides this scum site. Also check on Google for scamadvisor will back up the real reviews... See more

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Rated 1 out of 5 stars

Giving a negative because of support. My first deposit failed from casino side crypto payment system. I wrote chat support 2 times and both operators told they informed KYC department. 2 days later no... See more

Company replied

Rated 1 out of 5 stars

STATES UNITED KINGDOM HMMM 🤔 IT SEEMS FORBIDDEN HERE, I WONDER WHY SITE FOR THE OLD "BASSWIN" SEE REVIEWS. PLEASE DO NOT DEPOSIT WITH THEM. DOMAIN REPORTED.

Rated 1 out of 5 stars

I deposited money yesterday and received a bonus with a wagering requirement. Today, my entire balance suddenly disappeared. When I contacted support, I was told the bonus was only valid for 1 day... See more

Company replied

Rated 1 out of 5 stars

Shocking RTP, shocking time it takes to get verified( still not) and all they do is give out bonuses and zero responsibility gambling tools. *Update Customer service said to get in touch still Heard... See more

Company replied

Rated 1 out of 5 stars

The RTP boost here is a joke, is just fake. Its the same average scam online casino. Theres much better options if you want to play slots. And deposit bonuses is so bad.... Only here if you wager it,... See more

Company replied

Rated 1 out of 5 stars

Hello i registered here but for start support life chat Don't work withdrawal only crypto send me email with bonus who eaven don't work

Company replied

Rated 1 out of 5 stars

Don't waste your money at this casino they took all my winnings after I tried to withdraw, I played through my bonus and had meet all wagering requirements and tried to withdraw $650 from my account,... See more

Company replied

Rated 3 out of 5 stars

I waited 3 days for a withdrawal that went from pending to canceled on the support end. I was given no reason as to why my withdrawal was canceled and I'm fully verified and used a raw balance for... See more

Company replied

Rated 1 out of 5 stars

They are ready to take your deposit but they don't want to pay your winnings they are biggest scammer don't sign up beware STOP WITH PRETTY UP REPLY PRACTICE WHAT YOU PREACH SCAMMER SMDH

Company replied

Rated 1 out of 5 stars

So many fake 5 stars reviews, every one of them has only 1 review and of course they are writing so many positives here, you can Tell something stinks...

Company replied

Rated 1 out of 5 stars

this is a terrible site replenished 2 days ago by 100 euros through a crypto wallet the money is still hanging in anticipation. and also passed full verification and nothing happens, emptiness, suppor... See more

Company replied

Rated 1 out of 5 stars

SAVE UR MONEY AND DONT PLAY HERE! Dont play here guys, they let you win for the first 5min and then the rpt turns off, and you will never hit anything again. Played here for months, and never won an... See more

Company replied

Rated 1 out of 5 stars

I got lied to that I won a lottery to sign up the spent 1000$ of my money the games are rigged and the people behind this sit are obviously all out to scam people stay away

Company replied

Rated 1 out of 5 stars

So apparently you are not allowed to withdraw amout you won from the bonuses, but every bonus has its limits and when you try to withdraw over this limit, they will just delete the winnings fr... See more

Company replied

Rated 1 out of 5 stars

DO NOT PLAY HERE. its a scam site. they stole my money, i have a KYC done and have withdrew before, but this time they cancelled my 440E withdrawal request and said that it was bonus money. but it wa... See more

Company replied

Rated 1 out of 5 stars

Stay out of this casino! Worst. lost 2.5k with couple days, average wins are 1-10x you just lose your money there! also u cant delete your account there, they always target u + they buy reviews

Company replied

Rated 1 out of 5 stars

Guys dont even think to depozit your hard earned money here they will never cash you out . You Can páss verification but then you hit Their KYC and they are bunch of ..... Sending you 2 samé emails Al... See more

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Rated 1 out of 5 stars

I got some free spins as a bonus played and then wagered the amount that was required . They told me that 100€ is the max amount I can keep from the wagered bonus . Then I went to 200€ and made a wit... See more

Company replied

Rated 1 out of 5 stars

100% a scam. Games don't play the same as a legit casino. DON'T EVER DEPOSIT ON HERE All the reviews are from employees of the company. Scam and trust pilot don't filter the fake reviews 😡

Company replied

Rated 1 out of 5 stars

I deposited over $2000 on this site….not one free spin… Not only that but I didn’t receive ANY of the first deposit, second deposit, third etc. bonuses. Scam site with high deposit fees. Please p... See more

Company replied

Rated 1 out of 5 stars

I deposit 60 EUR and won 1000 EUR without any bonus , now they are not sending my money becuse they said i only deposit 60 eur and max cashout is 20 eur fraud scam company

Company replied

Rated 1 out of 5 stars

If you can imagine the worst online casino in the world so the GAMBLEZEN is very very worst. This Site name should be changed to SCUMZEN or SCAMZEN. I have received 30 spins after my deposits. I have... See more

Company replied

Rated 1 out of 5 stars

I had about 200€ in my account and my son played a bit when I wasn't home and tried to withdraw so they deactivated my account and took the money

Company replied

Rated 1 out of 5 stars

I got a bonus for 60 free spins on Bill & Coin 2: Mummy Mishief. After my my 60 free spins I still had to meet wager requirements for it to turn into real funds. I went and played “ darknes “ and wo... See more

Company replied

Rated 1 out of 5 stars

Hoax place! Cashback is 20x If you get this, there is small print where is rules that casback can be only 5x of cashback They keep my 1480 euros! I get 40 e cashback I did 20x, then I gambling... See more

Company replied

Rated 1 out of 5 stars

100% avoid this very suspicious casino. They have no responsible gambling tools, so if you have gambling problems they target you. This is illegal under Curacao gambling commission laws 2025. Their... See more

Company replied

Rated 1 out of 5 stars

Depositing money is no problem at all, they are happy to accept your money. But when you manage to win a little and want to withdraw the money, it starts to get complicated. They ask you to email docu... See more

Company replied

Rated 1 out of 5 stars

Believe the site is a scam ! Have 3 outstanding withdrawals and, spent all day sending statements and proof of identity and payment methods to their finance department . Finally got my account ver... See more

Rated 1 out of 5 stars

Hello! They are using incorrect MCC so they bypass security against gambling deposits . They will answer to you with some T&C that they think it is above the law . This practice, common... See more

Company replied

Rated 1 out of 5 stars

Withdrawals take forever !! Email finance department (KYC)… they never reply!! Won over 6k. Can only withdraw €500 at a time ! And still waiting for withdrawals to be processed or even get any corresp... See more

Rated 1 out of 5 stars

Hi All, I recently started playing at Gamblezen and I won good chunk of money. Everything from signing up to KYC was smooth, but when it came down to withdrawals it is probably the most frustrat... See more

Rated 1 out of 5 stars

A classic predatory casino that will refuse to reopen your account after you request a timeout period. They offer resposible gaming tools and beat their chest in their T&C's of how they are a big sup... See more

Company replied

Rated 1 out of 5 stars

Does not respond to GDPR data requests. They replied here: "We take data privacy seriously and always operate in full compliance with applicable regulations." And yet, they don't respond to for... See more

Company replied

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Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling Service

Written by the company

40 FS for registration, promo code - "Trustpilot"! |11 000+ online games. | 97%+ RTP Slots. | VPN friendly. | LCB - Members Choice 2024. | Trusted casino by Askgamblers & Chipy. | Safety index «Very High» and Fair & Safe badge from Casino Guru.


Contact info

1.8

Poor

TrustScore 2 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Took my £670 bonus away

Was wagering my bonus I got. Played it and got it up to £670 then they removed it as I didn’t wager it all in 24 hours. It’s no way to promote healthy gambling. They should be shut down.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

i have been playing 4 a couple of…

i said i will b back i put a review 2weeks ago saying i will let u no about this site and no such a scam over 1000 pounds and not a withdraw or a win uk players u cant play all the slots and u cant even play roulette the games u play are dead spins and as 4 the bonus not won over 30 pounds in the bonus i have had to call it a loss so bad this site i promise u will not win but its up to u if u want to ripped

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

I have more than a month trying to…

I have more than a month trying to withdraw my money the didn’t respond me even on email or live chat also they take for me 250€ because they said that I have requested all the amount and I am only allow 40€ at a time which I did it still pending I also send them all the proof the asked for …This page is a scam!!!!! My lawyer has been informed by me and we will sort out this issue

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Worst casino for withdrawals.

Hi All,
I recently started playing at Gamblezen and I won good chunk of money. Everything from signing up to KYC was smooth, but when it came down to withdrawals it is probably the most frustrating casino.
According to their T&C, you can request for withdrawals upto $2000 daily, $5000 weekly, and $20000 monthly, and they only process withdrawal requests during the weekdays.
I have been struggling to withdraw my funds as I have to request it in 3 different transactions of CAD $750 daily and it takes them 24hrs to process. Most of the time, I either receive 1 or 2 withdrawals or none.
According to Gamblezen's T&C, if a player wins more than $20,000, they can divide the whole amount into monthly instalments until paid in full. I have contacted their support and referred me to email their KYC (finance department) to request the instalments.
I have emailed their KYC department multiple times over the past 22 days, and haven't heard back once. I am extremely frustrated with the withdrawals at this website. If they had the withdrawals figured out to be paid in a timely manner, I would change my review.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was great for me

Everything was great for me, I received my withdraw , the documents were approved quickly, After making the first withdraw, they asked for 1 additional document, I sent it and everything is fine. 10/10

October 16, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello MANXOXO,

Thank you so much for your kind feedback!
We’re really glad to hear that everything went smoothly and that our team could assist you quickly. Your trust means a lot to us, wishing you the best of luck and big wins ahead!

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

NO stars more like

NO stars more like ! Been waiting over 3 days for withdrawals to be processed ! Support team don’t do a thing , just pass accountability onto their finance department (KYC. gamblezen) …. Who never makes contact or reply!! Over 3 days and still not convinced they will ever pay out ? WORST CASINO EVER !!! Don’t use this company!! NO GAMBLING LICENSE!!! NO REPLIES TO EMAILS!!!

October 13, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Stuart,

Thank you for your feedback. We've checked your account and can confirm all three 500 EUR withdrawals (Total of 1500 EUR) were successfully processed by our finance department.

Regarding licensing: We are fully licensed by Curacao Gaming Authority (license OGL/2023/109/0075) as stated in our Terms.

For fastest assistance with future transactions, please contact kyc@gamblezen.com directly.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

The casino has no license whatsoever..

The casino has no license whatsoever... Do not deposit as this is truely a scam website. They do not share the name of the company that operates them, they do not share the gambling license (Very highly they do not have one.) I have no idea how they are still functionable. I asked them to show me the license and the company that operates them and they are telling me that all of that information is within "About us" section (which has nothing inside it) and also in "terms and conditions" which license or company information are not present. This is 100 % scam so stay away.

October 7, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello zarofimx,

Thank you for your feedback. We are a fully licensed casino. All details about our Curacao license (OGL/2023/109/0075) and operating company (Altacore N.V.) are clearly stated in sections 1.1 and 33.2 of our Terms and Conditions on our official website Gamblezen.com. Our license can be verified through the official Curacao registry.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

A classic predatory casino that will…

A classic predatory casino that will refuse to reopen your account after you request a timeout period. They offer resposible gaming tools and beat their chest in their T&C's of how they are a big supporters of responsible gaming but if you dare to use those tools, they will just throw you into trash. Nothing but hypocrits and I guess I am better off in this case.
Reply to Gamblezen: That is a very stupid answer to be honest as I have never asked you to delete my account. I only asked for a cool off period which is normal part of any casino that has some basic decency without punishing the player for using it!

October 2, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Miriam Miriam,

Thank you for your feedback. We understand your concern and would like to clarify that, as stated in section 14.4 of our Terms and Conditions:
In some cases, we can reopen your account after its closure, if you request it. Such reopening is done at our discretion, and we will use the identity and payment information provided in your previous account. The Terms of Use effective at the date of reopening will apply, and any prior entitlements (including bonuses or pending winnings) will no longer be valid.
This means that while we may reopen an account in certain cases, this is not an obligation and depends entirely on the individual situation and our internal review.
Please be assured that we take responsible gaming policies seriously and always act in accordance with our licensing requirements and player protection standards.

Best regards,
Gamblezen Casino.

Rated 3 out of 5 stars

Icebox dug

No experience required sudheh

September 9, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Sahil Kumar,

Unfortunately, we couldn’t quite understand your review. Please contact our support team via email at support@gamblezen.com or through the live chat on our website, so we can look into it and assist you.

Best regards,
Gamblezen Casino.

Rated 2 out of 5 stars

I tried to take out the money I made…

I tried to take out the money I made from welcoming free spins and can't now I can't even take out the amount of money I put in. It says I have balance and casino bonus balance but when I go to the withdrawal page it says that the amount available for withdrawal is zero. Do I need to cancel the active bonus deals to take out the money I put in?

September 7, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello ultraeve,

We apologize for the inconvenience. Please contact our support team via email at support@gamblezen.com or through live chat, and we will promptly assist you in resolving the issue. It is important to us that every player enjoys a smooth and comfortable gaming experience.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

Hello i registered here but for start…

Hello i registered here but for start support life chat Don't work withdrawal only crypto send me email with bonus who eaven don't work

September 5, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Mayer Bota,

Please contact our support team via email at support@gamblezen.com and we will do our best to resolve any issues you’ve encountered. It’s very important to us that your gaming experience is comfortable and enjoyable.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

My winnings got deducted twice

I got a bonus for 60 free spins on Bill & Coin 2: Mummy Mishief. After my my 60 free spins I still had to meet wager requirements for it to turn into real funds. I went and played “ darknes “ and won big. Got to $361.5 CAD. I then went to play “ Big Bass Mission fishin’”. I went up and down but got to $319 CAD. At this point it was still bonus funds since I was still meeting the wager requirements. I met the requirements and my $319 bonus money got turned into $60 CAD real balance. I was a little sad that I lost all the excess bonus balance and was left with $60 real balance. I decided to keep playing with my now real balance. I played “starlight princess 1000” with the remaining $60 real balance. I played down to $34.71 and then I won BIG. I went up to $3642.99 CAD. I kept playing for hours with my real balance. I decided it was time to cash out. I cashed out and then got a email saying my withdrawal payments have been canceled and $2003.67 CAD has been debited from my game account, according to the bonus rules. When I checked my wallet it was back to $60 CAD.

My winnings got taken away TWICE and I truly think they made a mistake. I have screen shots showing me playing with a REAL BALANCE after the wager was met.

September 4, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Robert,

Thank you for your feedback. Every review is important to us.
Please note that all our bonuses are governed by the Bonus Terms & Conditions, specifically:
1.4. All winnings from any bonus are limited to 5 times the bonus amount. This applies both to the maximum amount that can be converted into real money and the maximum cashout. Any excess funds will be voided before withdrawal.
1.5. After meeting the requirements for wagering and converting bonus funds into real money, the user must first withdraw the converted funds before making a new deposit and continuing to play. If this requirement is not met, all subsequent winnings will be annulled, except for an amount equal to x5 of the initial deposit bonus or deposit-free spins; or up to the maximum allowed withdrawal amount set by the rules for no-deposit bonuses or no-deposit free spins.
In your case, your bonus winnings were processed in accordance with these rules, which is why your account balance was adjusted.
You can always contact our support team for clarification regarding bonuses, wagering requirements, and withdrawals.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

I have no words to explain how big scam it is!

If you can imagine the worst online casino in the world so the GAMBLEZEN is very very worst. This Site name should be changed to SCUMZEN or SCAMZEN. I have received 30 spins after my deposits. I have made wager in full, so my account shows "real" money. I have started play for min stakes and sometimes I have changed for bigger. One spin and I won 3k EUR, I tried to withdraw, after 2 days I have lost 2960 and GAMBLEZEN decided to give me 40 EUR ( The biggest joke I have ever seen). I decided to go and play again. I have won 300 EUR and after this I had 289 dead spins for 1 EUR spin and I have won 4.60 EUR(in the single one spin). The owner should be banned for any simmilar activities and prison forever. I tried to verify my account, after 4 days I am still in progress. it was my last day there, I have deposited there 40 EUR. Never again - And Please stay away! This is not casino, it is money maker machine for the owner. SCAM ALERT!

August 26, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Sebastian Wisniewski,

Thank you for sharing your experience — every piece of feedback is important to us.
Please note that when activating bonuses, the Bonus T&C (sections 1.4 and 1.5) apply. According to these terms, there is a set limit on the maximum winnings that can be converted into real funds and withdrawn. Any amount exceeding this limit is automatically voided during the withdrawal process.
In your case, the maximum cashout from the bonus was €40, and this amount was credited to your account.
Our support team is always available to provide further clarification regarding any questions related to the bonus policy.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

Stay out of this casino gamblezen.com

Stay out of this casino! Worst. lost 2.5k with couple days, average wins are 1-10x you just lose your money there! also u cant delete your account there, they always target u + they buy reviews

August 20, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Fakkel Fork,

Thank you for your feedback. We are sorry that your gaming experience did not meet your expectations. Please note that all our games are provided by certified providers and operate on licensed RNG systems, ensuring fairness and randomness of results.

Regarding your account, you can always request a full account closure by contacting our support team directly. We take such requests very seriously and handle them in accordance with our responsible gaming policy.

Best regards,
Gamblezen Casino.

Rated 3 out of 5 stars

Withdrawal canceled for no apparent reason

I waited 3 days for a withdrawal that went from pending to canceled on the support end. I was given no reason as to why my withdrawal was canceled and I'm fully verified and used a raw balance for my winnings. Spoke to chat and all they could tell me is to try my withdraw again and email support. I sent 2 emails with no response yet.

I will change my review if this gets resolved. I also have screenshots of everything and all dialog if this does not. Just looking for some help and info from support at this point.

Update: i got my withdrawal after submitting it a 2nd time I'm glad it finally worked out. You guys need to tell ppl why you are canceling it and stop trying to get ppl to re use their balances after they've requested a cash out seems shady

August 17, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Thomas Leitinger,

Thank you for your feedback. We are glad that your repeated withdrawal request was successfully processed and that you received your funds. Sometimes withdrawal requests may be canceled due to technical reasons beyond our control, which is why in such cases we recommend submitting the request again.

We carefully review all transactions to ensure the security and accuracy of payouts, and we truly appreciate your understanding.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

Shocking RTP and customer service

Shocking RTP, shocking time it takes to get verified( still not) and all they do is give out bonuses and zero responsibility gambling tools.
*Update Customer service said to get in touch still Heard nothing, Communication as bad as their RTP.*

August 16, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Ricky,

Thank you for your feedback. We understand that verification delays and game outcomes can cause inconvenience. Please note that RTP is determined by the game developers and is beyond our control, while verification speed is governed by security standards. We also want to emphasize that Gamblezen works exclusively with licensed game providers, and all results are determined by random number generators (RNG), ensuring fairness, randomness, and transparency of the gaming process.

Please contact our support team - we will review your case individually, as we care about each of our players.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

100% avoid this very suspicious casino

100% avoid this very suspicious casino. They have no responsible gambling tools, so if you have gambling problems they target you. This is illegal under Curacao gambling commission laws 2025. Their games they say the provider control the RTP. When would you EVER see a provider offering over 100% RTP?. Now lets look at playngo for example. Take a look at book of dead. See the spin button, notice how there looks like it has an overlay over it?. Seems suspicious right.

A tactic they ALWAYS use too if you win is make you wait then after 3 days they email you and say withdrawal expired please try again. This is in hope of you signing in and spending the withdrawal you made which is now back in you casino balance. They also love weekends because you will not get a withdrawal over the weekend. So that is 2 days, followed by the 3 days for them to say, withdrawal expired, try again. Then we have what everybody is talking about, their live chat saying they cannot close your account or lock it even if you are a problem gambler. By law there should be responsible gambling tools on site. If none then it should be live chat. There is NOTHING. They will ask a problem gambler to send them an email which they NEVER respond to. They prey on problem gamblers.. Others have mentioned the positive reviews being from their employees. I agree because all of my followers tell mee the same. VERY sketchy casino. Everybody should be reporting this casino to the Curacao gambling commission and posting their reviews everywhere, not just here. You can also contact me and I will post it on my channel which has a large number of followers. This is the reason I tried Gamblezen, because my followers, a lot of them made me aware of how is was. I tried for myself and yes, they were right. I review casinos and have done for 9 years now and can say this is the worst and that is putting it lightly.

August 3, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello Real Player,

Thank you for your feedback. We understand that waiting for withdrawals can be frustrating, and we appreciate the opportunity to clarify the situation.

All our operations are conducted strictly in accordance with the rules outlined in the Terms and Conditions. All withdrawal requests are reviewed daily and processed after successful identity and account verification (see clause 9.5). The casino is not responsible for non-compliance with withdrawal conditions due to technical reasons beyond our control, including the specifics of the payment method you choose for receiving your winnings (see clause 9.9).

We also want to emphasize that Gamblezen works exclusively with licensed game providers, and all results are determined by random number generators (RNG). This ensures fairness, randomness, and transparency of the gaming process.

If you have any additional questions or difficulties, our support team is always ready to assist and clarify any details. We strive to ensure that every player feels cared for and comfortable on our platform, and that interactions with the casino remain safe and enjoyable.

Best regards,
Gamblezen Casino.

Rated 1 out of 5 stars

STAY AWAY from this casino

I got some free spins as a bonus played and then wagered the amount that was required . They told me that 100€ is the max amount I can keep from the wagered bonus . Then I went to 200€ and made a withdrawal . They emailed me that my withdrawal is cancelled and they gave me back 100€ the other 100 flew away !
STAY AWAY there many casinos south there

August 12, 2025
Unprompted review
Gamblezen logo

Reply from Gamblezen

Hello George,

Thank you for your feedback. We would like to clarify that the maximum amount that can be withdrawn from winnings obtained from bonus free spins is 100€. If the winnings exceed this limit, the player will receive 100€, and the remaining amount will be deducted in accordance with the bonus terms. We always strive to make our bonus conditions transparent, and if you have any further questions, our support team will be happy to assist you.

Best regards,
Gamblezen Casino.

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