I tried to take out the money I made from welcoming free spins and can't now I can't even take out the amount of money I put in. It says I have balance and casino bonus balance but when I go to the wi... See more
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40 FS for registration, promo code - "Trustpilot"! |11 000+ online games. | 97%+ RTP Slots. | VPN friendly. | LCB - Members Choice 2024. | Trusted casino by Askgamblers & Chipy. | Safety index «Very High» and Fair & Safe badge from Casino Guru.
United Kingdom
Replied to 86% of negative reviews
Typically replies within 1 month
Was wagering my bonus I got. Played it and got it up to £670 then they removed it as I didn’t wager it all in 24 hours. It’s no way to promote healthy gambling. They should be shut down.
I have been waiting for my withdrawals more than a week.
No one replying my emails.
So poor customer service.
I hope they pay all my money.
i said i will b back i put a review 2weeks ago saying i will let u no about this site and no such a scam over 1000 pounds and not a withdraw or a win uk players u cant play all the slots and u cant even play roulette the games u play are dead spins and as 4 the bonus not won over 30 pounds in the bonus i have had to call it a loss so bad this site i promise u will not win but its up to u if u want to ripped
I have more than a month trying to withdraw my money the didn’t respond me even on email or live chat also they take for me 250€ because they said that I have requested all the amount and I am only allow 40€ at a time which I did it still pending I also send them all the proof the asked for …This page is a scam!!!!! My lawyer has been informed by me and we will sort out this issue
Hi All,
I recently started playing at Gamblezen and I won good chunk of money. Everything from signing up to KYC was smooth, but when it came down to withdrawals it is probably the most frustrating casino.
According to their T&C, you can request for withdrawals upto $2000 daily, $5000 weekly, and $20000 monthly, and they only process withdrawal requests during the weekdays.
I have been struggling to withdraw my funds as I have to request it in 3 different transactions of CAD $750 daily and it takes them 24hrs to process. Most of the time, I either receive 1 or 2 withdrawals or none.
According to Gamblezen's T&C, if a player wins more than $20,000, they can divide the whole amount into monthly instalments until paid in full. I have contacted their support and referred me to email their KYC (finance department) to request the instalments.
I have emailed their KYC department multiple times over the past 22 days, and haven't heard back once. I am extremely frustrated with the withdrawals at this website. If they had the withdrawals figured out to be paid in a timely manner, I would change my review.
Everything was great for me, I received my withdraw , the documents were approved quickly, After making the first withdraw, they asked for 1 additional document, I sent it and everything is fine. 10/10

Reply from Gamblezen
NO stars more like ! Been waiting over 3 days for withdrawals to be processed ! Support team don’t do a thing , just pass accountability onto their finance department (KYC. gamblezen) …. Who never makes contact or reply!! Over 3 days and still not convinced they will ever pay out ? WORST CASINO EVER !!! Don’t use this company!! NO GAMBLING LICENSE!!! NO REPLIES TO EMAILS!!!

Reply from Gamblezen
The casino has no license whatsoever... Do not deposit as this is truely a scam website. They do not share the name of the company that operates them, they do not share the gambling license (Very highly they do not have one.) I have no idea how they are still functionable. I asked them to show me the license and the company that operates them and they are telling me that all of that information is within "About us" section (which has nothing inside it) and also in "terms and conditions" which license or company information are not present. This is 100 % scam so stay away.

Reply from Gamblezen
A classic predatory casino that will refuse to reopen your account after you request a timeout period. They offer resposible gaming tools and beat their chest in their T&C's of how they are a big supporters of responsible gaming but if you dare to use those tools, they will just throw you into trash. Nothing but hypocrits and I guess I am better off in this case.
Reply to Gamblezen: That is a very stupid answer to be honest as I have never asked you to delete my account. I only asked for a cool off period which is normal part of any casino that has some basic decency without punishing the player for using it!

Reply from Gamblezen
I tried to take out the money I made from welcoming free spins and can't now I can't even take out the amount of money I put in. It says I have balance and casino bonus balance but when I go to the withdrawal page it says that the amount available for withdrawal is zero. Do I need to cancel the active bonus deals to take out the money I put in?

Reply from Gamblezen
Hello i registered here but for start support life chat Don't work withdrawal only crypto send me email with bonus who eaven don't work

Reply from Gamblezen
I got a bonus for 60 free spins on Bill & Coin 2: Mummy Mishief. After my my 60 free spins I still had to meet wager requirements for it to turn into real funds. I went and played “ darknes “ and won big. Got to $361.5 CAD. I then went to play “ Big Bass Mission fishin’”. I went up and down but got to $319 CAD. At this point it was still bonus funds since I was still meeting the wager requirements. I met the requirements and my $319 bonus money got turned into $60 CAD real balance. I was a little sad that I lost all the excess bonus balance and was left with $60 real balance. I decided to keep playing with my now real balance. I played “starlight princess 1000” with the remaining $60 real balance. I played down to $34.71 and then I won BIG. I went up to $3642.99 CAD. I kept playing for hours with my real balance. I decided it was time to cash out. I cashed out and then got a email saying my withdrawal payments have been canceled and $2003.67 CAD has been debited from my game account, according to the bonus rules. When I checked my wallet it was back to $60 CAD.
My winnings got taken away TWICE and I truly think they made a mistake. I have screen shots showing me playing with a REAL BALANCE after the wager was met.

Reply from Gamblezen
STATES UNITED KINGDOM HMMM 🤔 IT SEEMS FORBIDDEN HERE, I WONDER WHY
SITE FOR THE OLD "BASSWIN" SEE REVIEWS. PLEASE DO NOT DEPOSIT WITH THEM. DOMAIN REPORTED.
If you can imagine the worst online casino in the world so the GAMBLEZEN is very very worst. This Site name should be changed to SCUMZEN or SCAMZEN. I have received 30 spins after my deposits. I have made wager in full, so my account shows "real" money. I have started play for min stakes and sometimes I have changed for bigger. One spin and I won 3k EUR, I tried to withdraw, after 2 days I have lost 2960 and GAMBLEZEN decided to give me 40 EUR ( The biggest joke I have ever seen). I decided to go and play again. I have won 300 EUR and after this I had 289 dead spins for 1 EUR spin and I have won 4.60 EUR(in the single one spin). The owner should be banned for any simmilar activities and prison forever. I tried to verify my account, after 4 days I am still in progress. it was my last day there, I have deposited there 40 EUR. Never again - And Please stay away! This is not casino, it is money maker machine for the owner. SCAM ALERT!

Reply from Gamblezen
Stay out of this casino! Worst. lost 2.5k with couple days, average wins are 1-10x you just lose your money there! also u cant delete your account there, they always target u + they buy reviews

Reply from Gamblezen
I waited 3 days for a withdrawal that went from pending to canceled on the support end. I was given no reason as to why my withdrawal was canceled and I'm fully verified and used a raw balance for my winnings. Spoke to chat and all they could tell me is to try my withdraw again and email support. I sent 2 emails with no response yet.
I will change my review if this gets resolved. I also have screenshots of everything and all dialog if this does not. Just looking for some help and info from support at this point.
Update: i got my withdrawal after submitting it a 2nd time I'm glad it finally worked out. You guys need to tell ppl why you are canceling it and stop trying to get ppl to re use their balances after they've requested a cash out seems shady

Reply from Gamblezen
Shocking RTP, shocking time it takes to get verified( still not) and all they do is give out bonuses and zero responsibility gambling tools.
*Update Customer service said to get in touch still Heard nothing, Communication as bad as their RTP.*

Reply from Gamblezen
100% avoid this very suspicious casino. They have no responsible gambling tools, so if you have gambling problems they target you. This is illegal under Curacao gambling commission laws 2025. Their games they say the provider control the RTP. When would you EVER see a provider offering over 100% RTP?. Now lets look at playngo for example. Take a look at book of dead. See the spin button, notice how there looks like it has an overlay over it?. Seems suspicious right.
A tactic they ALWAYS use too if you win is make you wait then after 3 days they email you and say withdrawal expired please try again. This is in hope of you signing in and spending the withdrawal you made which is now back in you casino balance. They also love weekends because you will not get a withdrawal over the weekend. So that is 2 days, followed by the 3 days for them to say, withdrawal expired, try again. Then we have what everybody is talking about, their live chat saying they cannot close your account or lock it even if you are a problem gambler. By law there should be responsible gambling tools on site. If none then it should be live chat. There is NOTHING. They will ask a problem gambler to send them an email which they NEVER respond to. They prey on problem gamblers.. Others have mentioned the positive reviews being from their employees. I agree because all of my followers tell mee the same. VERY sketchy casino. Everybody should be reporting this casino to the Curacao gambling commission and posting their reviews everywhere, not just here. You can also contact me and I will post it on my channel which has a large number of followers. This is the reason I tried Gamblezen, because my followers, a lot of them made me aware of how is was. I tried for myself and yes, they were right. I review casinos and have done for 9 years now and can say this is the worst and that is putting it lightly.

Reply from Gamblezen
I got some free spins as a bonus played and then wagered the amount that was required . They told me that 100€ is the max amount I can keep from the wagered bonus . Then I went to 200€ and made a withdrawal . They emailed me that my withdrawal is cancelled and they gave me back 100€ the other 100 flew away !
STAY AWAY there many casinos south there

Reply from Gamblezen
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