Friends House Reviews 174

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, helpful, and efficient service. People appreciate the team's problem-solving attitude and their ability to accommodate last-minute adjustments. Consumers highlight the cleanliness and tidiness of the building, as well as the convenient location near Euston Station. The venue's facilities and resources, combined with delicious food, contribute to successful and enjoyable events. Reviewers also appreciate the clear communication, responsiveness, and attention to detail provided by the team. Overall, people find the venue to be friendly, well-organized, and perfectly situated, making it an ideal choice for meetings and conferences.

Based on these reviews

Rated 5 out of 5 stars
Verified

Convenient for Kings Cross and Euston stations, the venue has a range of good airy rooms. The staff are without exception friendly, helpful and kind. The refreshments are quite expensive that the ro... See more

Company replied

Rated 5 out of 5 stars
Verified

Very friendly staff at the venue, so helpful and kind and everything went smoothly from the tech to lunch. Have been many times and always happy with the service.

Rated 5 out of 5 stars
Verified

It was another brilliant experience with the Friend's House Team. Everything went like clockwork, from initial booking to delivery of the event, and the new hot grazing menu was really well receive... See more

Rated 5 out of 5 stars
Verified

The Friends House provided the perfect venue for our meeting for 17 people - easy access from Euston and other stations, a friendly welcome, outside balcony space for lunch on a sunny day and help on... See more

Company replied

Rated 4 out of 5 stars
Verified

Great experience for a small event. Communication is efficient and they were able to fulfill my requests. Will use venue again in the future and will consider it for large events we hold. All at... See more

Rated 3 out of 5 stars
Verified

I found the Team at Friends House very supportive and helpful from start to finish. Using the wall as a Projector screen in the Waldo Williams 1Room was not Great as the images projected ended... See more

Company replied

Rated 4 out of 5 stars
Verified

Good booking experience, the process could be simplified, maybe combine some of the forms, speed up authorisation etc. but Gloria was great On the day, staff were excellent, everything was rea... See more

Rated 5 out of 5 stars
Verified

The Friends House Team did a great job supporting our event. They were clear and helpful in communication and planning ahead of the big day, as well as being responsive and positive where we needed su... See more

Rated 5 out of 5 stars
Verified

From when we first starting planning our event to the end, Friends House were professional, clear and helpful. The staff on the day were super helpful, polite and friendly. Our event was seamless, w... See more

Rated 5 out of 5 stars
Verified

Friends House is everything we want in a venue. Friendly, well organised, efficient, perfectly situated next to Euston Station and has the most wonderful staff on hand from start to finish. Our de... See more

Rated 3 out of 5 stars
Verified

Our audio-visual equipment wasn't working well the last time. We want to have the equipment tested first before our next event as well as test the speed of the internet. We will be requesting to use t... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a wonderful time as always at Friend’s House. The staff were so professional and friendly - the entire place was incredibly calm and beautiful Amand the technology was state of the art. Well... See more

Rated 5 out of 5 stars
Verified

Great customer service - nothing too much trouble. The event went really smoothly with everything on time

Rated 5 out of 5 stars
Verified

This is not the first time we have enjoyed hosting a meeting at Friends House. On every occasion the experience has been excellent from booking to delivery. No dietary requirement was an issue for... See more

Company replied

Rated 4 out of 5 stars
Verified

The location and staff of Friends House were great. The food was good too, albeit less generous, as was IT help. It would be good to have someone on the phone as sometimes its quicker to sort things... See more

Rated 5 out of 5 stars
Verified

The customer service and general care and attention at Friends House is wonderful. The price is very reasonable and the location is perfect. Catering is lovely and nothing is too much trouble when fin... See more

Rated 5 out of 5 stars
Verified

Really clear communication ahead of the visit and everything as described. Lovely building in a perfect spot for a group from across the UK meeting in London. Have used before and will use again.

Company replied

Rated 5 out of 5 stars
Verified

Friends House is such a great venue! We were all impressed - the event organisers and the delegates. The Sarah Fell is a bright airy room which was the perfect size for us. The coffee kept flowing thr... See more

Rated 5 out of 5 stars
Verified

Thank you very much everyone at Friends House! You made our event a hugely enjoyable and joyous occasion. The beautiful building and excellent facilities and resources combined with a delicious ‘P... See more

Rated 5 out of 5 stars
Verified

Location was brilliant, the brightness of the rooms were refreshing. The 1st day venue was better, with the seed kitchen as a breakout room, but we managed on the second day. Booking was easy and comm... See more

Rated 5 out of 5 stars
Verified

The Friends team were welcoming and helpful from beginning to the end of our meeting. Even though we were a rather demanding client they helped us all the way. The whole building was so clean and tidy... See more

Company replied

Rated 5 out of 5 stars
Verified

Wonderful event management from Friends House. The entire team were incredibly helpful throughout the process from start to finish. Everything was appropriately and considerately catered for and we w... See more

Company replied

Rated 5 out of 5 stars
Verified

The staff at Friends House are second to none. Our meeting went smoothly and it was once again a pleasure to be there. I would recommend the "Friends" to any one who is organising a meeting or confere... See more

Company replied

Rated 3 out of 5 stars

The exhibition itself is very good but its very small, be prepared to be in and out in under an hour. Not necessarily value for money. The gift shop is expensive and a bottle of water is £3.50

Rated 5 out of 5 stars
Verified

The staff are wonderful, the venue is light and pleasant and perfectly located outside Euston station. The catering is delicious. What more could you ask for?!

Rated 5 out of 5 stars

Excellent place in London to have a meeting. light lunch very good and the receptionists couldn’t be more helpful. Highly recommended

Rated 5 out of 5 stars
Verified

Amy helped enormously with her advice and what was possible for quite a convoluted day with our Trustees & Directors and made it quite seamless.

Rated 5 out of 5 stars
Verified

The event staff made sure everything was in place for our meeting and reception staff were most helpful on the day.

Rated 5 out of 5 stars
Verified

Very efficient and friendly service, and very welcoming. Thank you.

Rated 5 out of 5 stars
Verified

Efficient booking. Easy check in with friendly and helpful welcome. Good refreshments. Excellent venue.

Rated 5 out of 5 stars
Verified

The service on site is excellent and the rooms ideal for our purpose.

Rated 5 out of 5 stars
Verified

Friendly and supportive staff, fully equipped room and convenient location

Company replied

Rated 5 out of 5 stars
Verified

A lovely team of people to work with, friendly and highly efficient.

Rated 5 out of 5 stars
Verified

Great Venue and Excellent Organization The meeting room was comfortable, well equipped with everything the participants' need. Support staff are at hand whenever the organizer need. Friendly staf... See more

Rated 5 out of 5 stars
Verified

I recommend Friends House to anyone who is looking for a central location for an event or meeting. It's so welcoming, a really calming space, everything is clean and fresh, and the staff are so helpfu... See more

Rated 5 out of 5 stars
Verified

Friends House was very welcoming and helpful. I received all information and help I needed for the day and it went extremely smoothly as a result.

Rated 5 out of 5 stars
Verified

Very easy to book, very responsive to queries and questions. Excellent service at friends house, from the booking contact, reception staff, IT staff and catering staff - always makes my job so much... See more

Rated 4 out of 5 stars
Verified

The venue was set out very well and everything was in order. The only little issue was the air conditioner that kept working for short periods of time and caused one side of the room to be cool and t... See more

Rated 5 out of 5 stars
Verified

We've used Friends House three times now and it is always spotlessly clean and the staff are all really warm and attentive. I went to reception to ask for assistance with the aircon, and there was a s... See more

Rated 5 out of 5 stars
Verified

Clear email communication prior to the event , Helpful staff on the day . Refreshments and lunch as ordered at prompt timings

Rated 4 out of 5 stars
Verified

The staff were nice and supportive, but there is room for improvement. Prior to the meeting, I asked if there would be microphones and AV equipment, and they said yes. However, when we wanted to use... See more

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Company details

  1. Event Venue
  2. Business to Business Service
  3. Conference and Meeting Room Service
  4. Conference Center
  5. Executive Suite Rental Agency
  6. Meeting Planning Service

About Friends House

Written by the company

FRIENDS HOUSE

With Us, Events Don’t Cost The Earth.


explore our meeting spaces
Catering at friends House
Sustainability at Friends House
Make a booking enquiry

At Friends House London, we take pride in being a premier corporate events venue in London that prioritizes sustainability and social responsibility. Our commitment to ethical business practices is evident in every aspect of our venue, making us an excellent choice for businesses seeking an exceptional event space with a positive impact.

Our facilities are bright and spacious, equipped with state-of-the-art amenities, including audio-visual equipment, catering services, and accommodation options. We meticulously plan and execute every detail to ensure events run smoothly and are memorable.

What sets us apart is our dedication to sustainability. We utilize green energy sources and implement waste reduction initiatives to minimize our environmental impact. As a Quaker-owned business, we are deeply committed to social responsibility and promoting peace, equality, and justice.

Friends House London is an outstanding corporate events venue that stands out for our ethical and sustainable practices. Our exceptional facilities, service, and commitment to positive impact make us a top choice for businesses seeking a first-class event space. We look forward to hosting your next event!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

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Rated 4 out of 5 stars
Verified

The staff were nice and supportive

The staff were nice and supportive, but there is room for improvement. Prior to the meeting, I asked if there would be microphones and AV equipment, and they said yes. However, when we wanted to use them, I couldn’t find them anywhere, and there were no instructions. I asked for help, and the supervisor came and kindly assisted, but she also told me off, saying I should have mentioned it during her check.

On both days, there was a lot of leftover food. When I asked for takeaway boxes, they said they don’t provide those — such a waste.

October 8, 2025
Rated 4 out of 5 stars
Verified

Great experience for a small event

Great experience for a small event.
Communication is efficient and they were able to fulfill my requests.
Will use venue again in the future and will consider it for large events we hold.
All attendees commented on ease of access, transport links etc.

September 24, 2025
Rated 5 out of 5 stars
Verified

I recommend Friends House to anyone who…

I recommend Friends House to anyone who is looking for a central location for an event or meeting. It's so welcoming, a really calming space, everything is clean and fresh, and the staff are so helpful. As well as the rates being excellent for central London!

September 9, 2025
Rated 5 out of 5 stars
Verified

Great Venue and Excellent Organization


Great Venue and Excellent Organization
The meeting room was comfortable, well equipped with everything the participants' need.
Support staff are at hand whenever the organizer need. Friendly staff and atmosphere. The geographical location is great and accessible by various transportation links.
Half-day Dialogue on a Shared Civilian Future Vision for Sudan 24 July, 2025

July 25, 2025
Rated 5 out of 5 stars
Verified

Great venue, wonderful staff

We've used Friends House three times now and it is always spotlessly clean and the staff are all really warm and attentive. I went to reception to ask for assistance with the aircon, and there was a staff member already working on it by the time I got back to the room. The whole building has a really nice atmosphere and we will definitely use it again for meetings in London. It's also super convenient, just across the road from Euston and really close to lots of hotels.

June 25, 2025
Rated 4 out of 5 stars
Verified

NASC Day

The venue was set out very well and everything was in order. The only little issue was the air conditioner that kept working for short periods of time and caused one side of the room to be cool and the other side was always to warm.

June 27, 2025
Rated 5 out of 5 stars
Verified

Excellent meeting venue - London

Very easy to book, very responsive to queries and questions.
Excellent service at friends house, from the booking contact, reception staff, IT staff and catering staff - always makes my job so much easier that they are proficient professional and always give great customer service - have been using this venue for a number of years now and will continue to do so. we had a large meeting for 50 with the working lunch - which was really excellent, great choices and plenty of it. The room was set up how we expected, was kept cool, and had the extras that i had ordered - even the paperwork id ask to be printed at 10pm the night before - overall a great venue, lovely rooms, plenty of facilities, balconies, and a lovely garden.
Special thankyou to Lionel and Zeb

June 27, 2025
Rated 5 out of 5 stars
Verified

The Friends House Team did a great job…

The Friends House Team did a great job supporting our event. They were clear and helpful in communication and planning ahead of the big day, as well as being responsive and positive where we needed support on the day itself. Highly recommended.

June 26, 2025
Rated 4 out of 5 stars
Verified

The location and staff of Friends House…

The location and staff of Friends House were great. The food was good too, albeit less generous, as was IT help. It would be good to have someone on the phone as sometimes its quicker to sort things out over the phone rather than exchanging several emails.

June 3, 2025
Rated 5 out of 5 stars
Verified

We had a wonderful time as always at…

We had a wonderful time as always at Friend’s House. The staff were so professional and friendly - the entire place was incredibly calm and beautiful Amand the technology was state of the art. Well done - again!

May 17, 2025
Rated 5 out of 5 stars
Verified

From when we first starting planning…

From when we first starting planning our event to the end, Friends House were professional, clear and helpful. The staff on the day were super helpful, polite and friendly. Our event was seamless, we were very happy with the experience and would 100% recommend this venue

June 5, 2025
Rated 3 out of 5 stars
Verified

Helpful Team. Rooms and catering could be better.

I found the Team at Friends House very supportive and helpful from start to finish.

Using the wall as a Projector screen in the Waldo Williams 1Room was not Great as the images projected ended up looking poor in quality. This did not reflect a profession training standard I had hoped.

Teas, Coffee and biscuit selection was very good. Cakes was disappointing as the sizes were so small!

Cafe and grounds allowed for different spaces for delegates to enjoy. That was very good.

May 19, 2025
Friends House logo

Reply from Friends House

Thank you for taking the time to share some feedback with us, Lisa. We are sorry your experience wasn't up to the standard you expected. We have passed on your comment regarding the projector screen and set up to our AV team. Since your booking, we have changed our cake suppliers and now offer more substantial cakes. We hope to see you again soon at Friends House.

Rated 5 out of 5 stars
Verified

Great service

The staff at Friends House are second to none. Our meeting went smoothly and it was once again a pleasure to be there. I would recommend the "Friends" to any one who is organising a meeting or conference, you could not be in better hands.

April 25, 2025
Friends House logo

Reply from Friends House

Thank you for your great feedback and highlighting the professionalism of our team, Jonathan. We hope to see you again soon.

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