FreeWills.co.uk Reviews 4,808

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service provided, describing it as useful, straightforward, and easy to use. Many reviewers highlight the user-friendly website and the simple process of creating a will, with clear instructions and helpful guides. People also mention the speed and efficiency of the service, with some having their wills checked and finalized quickly. Consumers appreciate that the service is genuinely free, with no hidden costs, although there are options to make a donation or purchase additional services. The professionalism of the staff is also frequently praised. However, there are mixed opinions regarding the contact with the company, with a low consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars
Verified

What an excellent service and so painless and stress free to complete. My will is straightforward so no need to speak to anyone. The process overall was swift, brilliant customer service & I would def... See more

Company replied

Rated 5 out of 5 stars

Being an older gentleman and not technically minded, with the help of Freewills it was a walk in the park. You are give plenty of time to review your will and edit it at anytime. It was also very hel... See more

Company replied

Rated 5 out of 5 stars

Very efficient company indeed. So refreshing to deal with such a friendly & diligent person who went above and beyond to make me feel valued as an individual. Amanda George was extremely quick to re... See more

Rated 5 out of 5 stars
Verified

Very easy to complete, immediate return of Draft Will by email, & checked final copy by next day. Very many thanks. Also, unlike several other 'Free' Will services I tried, was truly free, with just... See more

Rated 5 out of 5 stars

I found the whole process very straight forward and simple to use. There are explanatory links throughout the sections that guide you if required. I would highly recommend and will be telling my frie... See more

Rated 5 out of 5 stars
Verified

We have just had our will's made up with FreeWills, we also needed some extra things added to our will's regarding property. It was so easy communicating with FreeWills and nothing was too much troubl... See more

Rated 5 out of 5 stars

As with previous reviewers I'd been putting it off for a long time, but painlessly done now in no time. It's straightforward and is completely free unless you wish to make a donation or purchase anoth... See more

Rated 5 out of 5 stars
Verified

Excellent service, Will professional written and legally checked. And the service is really free, there are some add-ons but you don't need to add them if not wanted or needed. Can give a donation at... See more

Rated 5 out of 5 stars
Verified

Having moved a year ago and imminently going on 1st holiday in 9 years, suddenly realised that 'should' anything happen, no will was in place. Went online, found free wills and completed form. After c... See more

Rated 5 out of 5 stars

As an 82 year old who’s not tech savvy, this company were absolutely brilliant. They helped me throughout the whole process and guided me through making my Will with such kindness and patience. My W... See more

Company replied

Rated 5 out of 5 stars
Verified

My mum wanted to make a will to make sure there was a named executor to make sorting out her affairs was straightforward when she dies. We’d seen how important that was when my dad passed away and she... See more

Rated 5 out of 5 stars
Redirected

We have recently used the services of Free Wills to complete Wills and Powers of Attorney for myself and my husband. It was an easy process with excellent online guidance from their solicitor... See more

Company replied

Rated 5 out of 5 stars

Made my first wil then edited it a few weeks later.. totally stress free and soo easy to do..straightforward with no complicated jargon in the questions. Totally recommend..they follow up with other... See more

Rated 5 out of 5 stars

I had wanted to update my out of date will for a long time but I felt under pressure from other legal firms. Free Wills was mentioned by Tourette's Action. Excellent service, user friendly websit... See more

Rated 5 out of 5 stars

If you are seeking to write your last Will and testament Free wills is the place for you, from complex to simple wills these people are fantastic. From start to finish writing my will took about 15... See more

Rated 5 out of 5 stars
Verified

This will service is completely good. It’s easy to use and the professionalism involved gives confidence. I totally recommended it and its paid services are excellent value for money. Thank yo... See more

Rated 5 out of 5 stars
Verified

Exceptionally Excellent Service. The name speaks for itself. This service is totally free and very professional. No hidden costs. I would recommend this service to everyone who has a legal asset or ma... See more

Rated 5 out of 5 stars

The personal help and at any time of day or evening Amanda helped me more thasn once and gave me confidence to not only do my will but also both LPAs. From June 20th up rto this week great responses a... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service the best Will righting service I have found it’s quick and easy to use just follow the hints and tips as you flow through the process it’s probably the easiest and only servi... See more

Rated 5 out of 5 stars
Verified

Excellent service, I was a little sceptical at first but the whole process was straightforward from the very start, have now got my final will sorted so thank you very much. Highly recommended.

Company replied

Rated 5 out of 5 stars

I had no interest in making a will but a recent death in the family prompted a relative to request that I do so for her peace of mind. She sent me an article from Money Saving Expert, explaining why I... See more

Rated 5 out of 5 stars
Verified

My circumstances are quite straightforward so the freewills service was ideal for getting my wishes into what appears to me to be an appropriate and legally binding format. It is also simple to update... See more

Rated 5 out of 5 stars
Verified

Excellent free will writing service. So easy to complete, with draft given first for you to make sure that you have completed it correctly , easy to alter if you wish to change the wording. Recommende... See more

Rated 5 out of 5 stars
Verified

Easy to use free Will as long as your Estate is straight forward, leaving everything to partner. Why pay to involve a solicitor. Just tell your family where the Will is located.

Company replied

Rated 5 out of 5 stars

Free Wills were very professional throughout! What a great service for free, you can pay a fee for some of their services if you wish too. 10/10 from me, I will definitely recommend their services to... See more

Rated 5 out of 5 stars
Verified

Easy to complete with all the information you need to do your will. A draft Will is emailed to you while it's professionally checked. Approved email Will sent. Quick service. Definitely recommend.

Rated 5 out of 5 stars
Verified

It's a very good service. Be aware that it's also an advertisement for a bunch of lawyers called Kings Court Trust. Not a problem as long as you realise that's what's happening. I would recommend.

Rated 5 out of 5 stars
Verified

My friend recommended FreeWill and I found it on Line and it was SO easy. I was able to set it up in about 25 minutes and I recommend this for anyone who needs a WILL for simple assets, this covers e... See more

Rated 5 out of 5 stars

I had nothing but an extremely professional and pleasant service from this company and it's representatives. There was no fee. I only paid for optional professional storage, which was my personal ch... See more

Company replied

Rated 5 out of 5 stars
Verified

I now have a Will, something I have been meaning to do for a longtime. The process obtaining one with FreeWills was simple and I did not have to speak to anyone and a cost was very little when compare... See more

Rated 5 out of 5 stars
Verified

I wrote my will and the people said it was OK checked it and I could do a print out with my computer or get solid on for £30 I chose this I found it easy and was very happy with the final will . I wo... See more

Rated 5 out of 5 stars

Excellent service, throughly recommend using FreeWills. All completed in the comfort of your home. I collected all the details needed first then it only took less than half an hour to fill in an... See more

Rated 5 out of 5 stars

Being severely let down by a high Street solicitor, FreeWills was recommended to us and I am so grateful we contacted them. Having to make 2 wills was tough enough but Amanda was helpful, courteous,... See more

Company replied

Rated 5 out of 5 stars

Having approached 2 local Law firms who were totally unprofessional and very rude and patronising, it was refreshing to deal with this company. Staff especially Ms Amanda was exceptional and they... See more

Company replied

Rated 5 out of 5 stars

We recently used FreeWills to generate mirror Wills for my wife and I and found them quick, attentive, and efficient with excellent personal service. The service is truly free and is highly suitable... See more

Company replied

Rated 5 out of 5 stars
Verified

It was an easy website to navigate and easy to make the will. The response was really quick and they also providef helpful additional information. Would highly recommend

Company replied

Rated 5 out of 5 stars
Verified

This was so easy to do. & a great relief it’s a simple will & so easy to understand the way is written.

Rated 5 out of 5 stars
Verified

This is an amazing service that I can recommend to everyone very easy to complete

Company replied

Rated 4 out of 5 stars
Verified

This is a great service if you have relatively simple instructions for the division of your estate. But, because it uses a fairly rigid template, there are a few things that you cannot specify. For ex... See more

Rated 4 out of 5 stars
Verified

What an excellent service indeed! Many people cannot afford to pay a Solicitor to write a Will, but want to protect their immediate family. This service and all the information that went with it, fo... See more

Rated 4 out of 5 stars

FreeWills is easy to use and self explanatary, it's ok if you just want a basic Will. They respond to quiries and issues promptly, however some of the wording used to write the Will doesn't make sens... See more

Rated 3 out of 5 stars
Verified

This was a very good service with ONE exception. I gave my title as "Mr" and specified that I am married, and wanted the beneficiary to be my spouse, so the final print said that I left everything to... See more

Company replied

Rated 3 out of 5 stars
Verified

The will writing programme asked very basic questions therefore didn't fully give the proper will solution. I understand that this is just a precursor to the user then contacting your Company to take... See more

Rated 3 out of 5 stars
Verified

Organisation and structure of the input data was OK but was a little disappointed in the formatting of the will itself. It was not easy to make subsequent changes. I had to rewrite/cut and paste the... See more

Rated 3 out of 5 stars
Verified

I found filling out the questionnaire straightforward which was a relief, nothing complicated. I did need to ask separately how to give a proportionate amount to charities, which meant saying ‘no’ t... See more

Company replied

Rated 3 out of 5 stars

This service is well-meaning, easy to use and free, and I wish I could give it more stars. But the will that it produced was old-fashioned and needed "plain-Englishing" (in fairness, most solicitor... See more

Rated 5 out of 5 stars

Really great, quick, easy and transparent service to help write a basic will. I absolutely recommend this service if you do not have the funds to go to a solicitor, it's helped me out a lot.

Rated 5 out of 5 stars

Fantastic free service, easy to use covers all points for a standard will and once reviewed offered information on trusts etc. Very good and confidence in advice given.

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Company details

  1. Estate Planning Attorney
  2. Legal Services
  3. Paralegal Services Provider

Written by the company

100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Exceptional

Very efficient and professional service. One of the exceptional sites that actually does offer a completely FREE service if you do not want to (or not in a position to), avail yourself n one of the many other related services they offer

September 26, 2025
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Rated 5 out of 5 stars

Great company.

Another good experience re updating our wills and Power of Attorney.
Instructions are easy to follow and documents arrived quickly .
Amanda dealt with any queries promptly.
Highly recommended.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

The service was fantastic

The service was fantastic, the response time to our questions was almost immediate, and the people dealing with our LPA were amazingly helpful. I would 100% recommend this service.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick, easy and helpful

Really great, quick, easy and transparent service to help write a basic will. I absolutely recommend this service if you do not have the funds to go to a solicitor, it's helped me out a lot.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Mrs SC

What an excellent service and so painless and stress free to complete. My will is straightforward so no need to speak to anyone. The process overall was swift, brilliant customer service & I would definitely recommend.

September 26, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you so much for a lovely review, we truly appreciate it and so glad we were able to assist you getting a will in place. Take care, Amanda

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Rated 5 out of 5 stars

Being an older gentleman and not…

Being an older gentleman and not technically minded, with the help of Freewills it was a walk in the park. You are give plenty of time to review your will and edit it at anytime. It was also very helpful with keeping in touch with me via email and helping and advising me. It does what it says on the tin. Freewills are exactly Free. From a very Greatfull customer Ron

September 30, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

You were very lovely yourself, Ron, and I am so glad I was able to help you get everything in place correctly. You take care. Best, Amanda

Rated 5 out of 5 stars

I had nothing but an extremely…

I had nothing but an extremely professional and pleasant service from this company and it's representatives. There was no fee. I only paid for optional professional storage, which was my personal choice.

August 15, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

You were an absolute pleasure to deal with and I am so pleased you found us helpful and able to ensure your wishes were fulfilled. All the very best, Amanda.

Rated 5 out of 5 stars

Extremely helpful company.

Very efficient company indeed. So refreshing to deal with such a friendly & diligent person who went above and beyond to make me feel valued as an individual.
Amanda George was extremely quick to respond by email to each question I had regarding my will and guided me through the whole process thoroughly to completion.

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Honesty and Integrity and no hidden charges

Having approached 2 local Law firms who were totally unprofessional and very rude and patronising, it was refreshing to deal with this company.

Staff especially Ms Amanda was exceptional and they always respond virtually immediately to queries with courtesy and simplicity which is wonderful.

Due to their professional, I am doing both my wills and POA with them including for my dad. They are totally honest and operate with integrity which is sadly missing with professionals now-days, Thank you!

August 16, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

So sorry to read about your negative experiences with other firms, Danny, but, we are so pleased that you came to us for assistance and that we could help not just yourself, but your father also. You have been an absolute pleasure to deal with. Best wishes, Amanda.

Rated 5 out of 5 stars

Excellent service

Excellent service. Clear instructions.

August 15, 2025
Unprompted review
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thanks so much, Lauren, Really pleased we could help. Take care. Best wishes, Amanda,

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Rated 5 out of 5 stars
Verified

Super simple

Super simple, quick and FREE! What’s not to love.

July 27, 2025
FreeWills.co.uk logo

Reply from FreeWills.co.uk

Thank you so much, Ross, chuffed to bits we could assist you. Take care Amanda.

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