FareObuddy Reviews 10,330

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting its ease and efficiency. Consumers express high satisfaction with the service provided, appreciating the value for money they receive. People consistently commend the staff for their helpfulness, knowledge, and patience. Reviewers frequently mention specific representatives by name, emphasizing their professionalism, kindness, and exceptional customer service skills. Consumers appreciate the agents' ability to resolve issues effectively and provide clear explanations, making the overall experience positive and stress-free.

Based on these reviews

Rated 5 out of 5 stars

I called thinking I was going direct to Celebrity to cancel our upcoming cruise due to a health related issue. I actually ended up with Desmond who stated that he could help with a total refund eve... See more

Company replied

Rated 5 out of 5 stars
Verified

Samuel was a great help changing my flight tickets. Cordial and very efficient, a pleasure to work with him. He even made me a discount honoring by recently birthday, which I highly appreciate. It... See more

Company replied

Rated 5 out of 5 stars

Brock was so kind. He had so much information and was so patient with me when I was trying to make the decision of which cruise we wanted to take. He kept me informed throughout the process. I wo... See more

Company replied

Rated 5 out of 5 stars
Verified

I would like to commend Desmond for his outstanding customer service in assisting me with adding the prepaid gratuity to our upcoming cruise reservation on Quantum of the Seas. He provided a full and... See more

Company replied

Rated 5 out of 5 stars
Verified

Kenton was very helpful assisting me with my flight information with United Airlines. He went above and beyond to make sure everything was correct with my reservation. It would be wonderful to have... See more

Company replied

Rated 5 out of 5 stars
Verified

Martin Lawson is an awesome representative. He is very knowledgeable. He addressed and resolved all my concerns.He is also very warm and friendly. It was such a pleasure working with him to address my... See more

Company replied

Rated 5 out of 5 stars

Steffan from customer support was EXTREMELY helpful. He was Patient and talked me through every obstacle i came across on the phone and on line. I feel he exhibits great work ethic. He has the patie... See more

Company replied

Rated 5 out of 5 stars

Anthony was my point of contact. I have been in customer service industry for my entire 30 years. Had Anthony interviewed with me Id had hired him on the spot. Very professional, kind, and his follow... See more

Company replied

Rated 5 out of 5 stars

My experience with Dalziel at princess cruise lines was exceptional. I called to cancel my cruise due to unfortunate circumstances in our financial situation. I was very upset with my situation and... See more

Company replied

Rated 5 out of 5 stars
Verified

Neil was super helpful and patient. He helped solve my problem today on September 29,2025. I really appreciate all the help to resolve my issue

Company replied

Rated 5 out of 5 stars
Verified

They Are Really Helpful They Take There Time With You Explain Everything I Surely Will Contact Them Again And Will Let Others Know About Yu Really Helpful 💯👍🏽

Company replied

Rated 5 out of 5 stars

Radley was beyond wonderful. While I was in Florida dealing with the loss of my dad, he helped me rebook and get a credit when I had to cancel. He went above and beyond any customer representative I’v... See more

Company replied

Rated 5 out of 5 stars

Great experience! I was nervous initially making the reservation but Terrance was very patient and explained everything extremely well. I had no concerns in the end. Although I initially gave him the... See more

Company replied

Rated 5 out of 5 stars

SAMULE WAS A BIG HELP. WE NEEDED TO GET SOME LAST MINUTE TICKETS AT A DECENT PRICE AND SAMULE DELIVERED! JUST LIKE HE SAID HE WOULD. WE HAD NO PROBLEMS, WE WERE A LITTLE WORRIED AT FIRST BECAUSE WE HA... See more

Company replied

Rated 5 out of 5 stars

Mr. Elijah was very helpful and patience with me as well as knowledge about his job Iwas learning how to do things over the phone and very reliable and he made my job a lot easier thanks for a super w... See more

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Rated 4 out of 5 stars
Verified

Paul is very helpful. This service was not exactly what i expected/ wanted but Paul was really understanding, courteous and maintained professionalism. Thank you

Company replied

Rated 5 out of 5 stars
Verified

Armand has been exceptional in helping us sort out a change to our original booking from AQB to Los Angeles!!!! Thank you for having such a patient, knowledgeable employee!!!!

Company replied

Rated 5 out of 5 stars
Verified

Cancellation needed (medical, ) Damon helped me cancel, and informed me I can get credit for a future flight. All I need to do is complete survey (easy). Total charge will be 15.00 and no more.

Company replied

Rated 5 out of 5 stars

I want to start by saying rep. Dyson was a great help to me this morning. A very pleasant and informative rep which was able to solve my issue and made my day. I will definitely continue to fly on Jet... See more

Company replied

Rated 5 out of 5 stars
Verified

Armand was ad super phone rep that was very helpful thank you for helping me out. david nowakowski september 29, 2025

Company replied

Rated 5 out of 5 stars
Verified

The cure and attention he gave to me save me money and time. Thank you, Elijah, very good person. And employed hopefully. Hopefully you will you will be noticed and put in management. Thank you Mr. B... See more

Company replied

Rated 5 out of 5 stars
Verified

Eddy was great and what experience working with him… he needed a lot of help and he delivered very well… what a great help and wonder customer service

Company replied

Rated 5 out of 5 stars
Verified

Kenton helped to update the reservation efficiently and he is very clear on providing instructions. 5 stars for his professional service.

Company replied

Rated 5 out of 5 stars
Verified

Dealing with Mr Stephan made my travel experience a pleasure I don't get away much with some chronic disability issues but this man made my life a lot easier to deal with be happy you have a person li... See more

Company replied

Rated 5 out of 5 stars
Verified

Shirley is an excellent customer service representative who has worked for the company for 11 years. She is knowledgeable, courteous, and efficient and helped me book three flights today. Cindy Landi... See more

Company replied

Rated 5 out of 5 stars

Samual was a professional to deal with as he took time in getting the information needed for my flight. He is also very pleasant to talk with. Would use Samual in the future

Company replied

Rated 5 out of 5 stars

Kylie was extremely polite, considerate and very hard working. She went above and beyond to help us and make it all easy for us as well.

Company replied

Rated 5 out of 5 stars
Verified

Kash provided great assistance and service. Walked me through step by step. Very appreciated.

Company replied

Rated 5 out of 5 stars
Verified

We started this process with Richard on 9/2. I hardly have a reason to fly so I was confused with the process. Richard was extremely friendly and helpful with getting me these tickets.

Company replied

Rated 5 out of 5 stars
Verified

Allen work very quickly and kindly to help me with my new flight reservation! Thank you for all your support!!

Company replied

Rated 5 out of 5 stars
Verified

I spoke to Jonathan. It was the best experience that I have ever received. He was very informative, understanding & patient with me.

Company replied

Rated 5 out of 5 stars

Jessie is very efficient and pacient. We are very satified with her service.

Company replied

Rated 5 out of 5 stars
Verified

Jerry was very helpful and smart. He made my experience very good. Carole Krooth

Company replied

Rated 5 out of 5 stars
Verified

Richard was very patient. He helped me with my reservation and answered all of my questions. Thank You Richard

Company replied

Rated 5 out of 5 stars
Verified

Eddie Smith was extremely very good on helping me though every thing

Company replied

Rated 5 out of 5 stars

Kylie was very efficient and quick. I did not wait long before she gave me the info I needed.

Company replied

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Company details

  1. #15 of 189 best companies in Travel Agency

Written by the company

Unlike the majority of biggies in the travel industry, Fareobuddy has stepped in with a simple motive, 'To make a journey, if not life, unforgettable and safe.'

Price-match Policy

Under this, if you find an all-inclusive price lower than our offered price with all the details as mentioned in our booking (same itinerary) on a Major OTA within 24-hours of booking, we will match the price and refund the difference.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Thank you Kathy

Thank you Kathy! wonderful deal

October 11, 2025
FareObuddy logo

Reply from FareObuddy

Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Kenton helped to update the reservation…

Kenton helped to update the reservation efficiently and he is very clear on providing instructions. 5 stars for his professional service.

October 9, 2025
FareObuddy logo

Reply from FareObuddy

Thank you for the five star review! We are happy that we were able to meet your expectations.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 1 out of 5 stars

Pretending to be the Airline

We got scammed! We called who we thought was the Airline Allegiant. Sera pretended to be from Allegiant and we had to cancel our flights due to a medical emergency. She ended up charging us $198 for canceling our $462 flights. I demand an immediate refund! Allegiant has no idea who you are and said Sera does not work for them. We were taken advantage of as Senior citizens.

October 8, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Thank you for contacting us. Your satisfaction as a passenger is important to us, and we will do our best to assist you.

We received your request and we are working on the same, So we request you to please give us some time so that we can investigate on that and A member of our team will be in touch with you again soon with the outcomes of our investigation.

In the meantime, thank you for your patience.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Great customer service and excellent…

Great customer service and excellent customer service

October 7, 2025
FareObuddy logo

Reply from FareObuddy

This is awesome feedback -- thanks for sharing!

We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Nezo thank you 10/06/25

Nezo thank you

October 6, 2025
FareObuddy logo

Reply from FareObuddy

"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.

Your kind words motivate us to keep delivering excellent service.

Thank you, and we hope to see you again soon!"

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Richard really help me

Richard really help me

October 4, 2025
FareObuddy logo

Reply from FareObuddy

Thank you for the review and feedback!

"We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us.

Looking forward to serving you again soon!"

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Desmond was a great help today

Desmond was a great help today, 10/4.

October 4, 2025
FareObuddy logo

Reply from FareObuddy

What an awesome piece of feedback!

Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.


Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Natasha

Stefan is good

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.

We truly appreciate your feedback and look forward to serving you again.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Dealing with Mr Stephan made my travel…

Dealing with Mr Stephan made my travel experience a pleasure I don't get away much with some chronic disability issues but this man made my life a lot easier to deal with be happy you have a person like him on your staff thanks again for your help with this trip DON MATERO

September 25, 2025
FareObuddy logo

Reply from FareObuddy

Your positive feedback is truly the best compliment we could ask for.

It encourages our entire team and reaffirms our commitment to making travel planning both simple and enjoyable for you and all our valued customers.

We remain dedicated to enhancing our services and providing you with the best travel solutions possible.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Rose brown

Rose brown was extremely helpful

October 1, 2025
FareObuddy logo

Reply from FareObuddy

Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!


Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Maria was very patient and super…

Maria was very patient and super helpful.

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

We are thrilled to share our heartfelt gratitude for the incredible rating you recently bestowed upon us.

We look forward to continuing to serve you and making your travel experiences unforgettable!


Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Sera was So helpful and kind.

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Booking airline ticket

My experience with Bryan was very helpful in finding my airline ticket.

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Thank you for the five star review! We are happy that we were able to meet your expectations.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 1 out of 5 stars
Verified

Bryce

I thought I was talking with someone from Expedia to help change my flights. Bryce did help me with the change. However, he did not tell me that he was charging me $424.88 which has been charged to my credit card. He also encouraged me to go to the reviews and give him a good one.

September 29, 2025
FareObuddy logo

Reply from FareObuddy

This is awesome feedback -- thanks for sharing!

We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Brock was so kind

Brock was so kind. He had so much information and was so patient with me when I was trying to make the decision of which cruise we wanted to take. He kept me informed throughout the process.

I would and have recommended him to many of my friends and family. He was honest and up front about what he was suggesting. He is terrific.

September 24, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.

Your kind words motivate us to keep delivering excellent service.

Thank you, and we hope to see you again soon!"

Best Regards,
Customer Relations,
FareoBuddy

Rated 5 out of 5 stars

Anthony was great help

Anthony was great help. Ann

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Thank you for the review and feedback!

"We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us.

Looking forward to serving you again soon!"

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars
Verified

Allen very well

Allen very well
Excelente experience
Thank you

September 30, 2025
FareObuddy logo

Reply from FareObuddy

What an awesome piece of feedback!

Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.


Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Jamie you was very helpful.

Jamie you was very helpful.

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.

We truly appreciate your feedback and look forward to serving you again.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

Christopher

He did a wonderful job & was very patient with me!

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Your positive feedback is truly the best compliment we could ask for.

It encourages our entire team and reaffirms our commitment to making travel planning both simple and enjoyable for you and all our valued customers.

We remain dedicated to enhancing our services and providing you with the best travel solutions possible.

Best Regards,
Customer Relations,
FareoBuddy,

Rated 5 out of 5 stars

SERA was very helpful in taking care of…

SERA was very helpful in taking care of my requests.

September 30, 2025
Unprompted review
FareObuddy logo

Reply from FareObuddy

Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!


Best Regards,
Customer Relations,
FareoBuddy,

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