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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness, knowledge, and friendliness of the staff. Consumers appreciate the efficient and effective support they receive, with many mentioning specific team members who went above and beyond to assist them. People find the customer service team to be readily available and quick to resolve any issues. The platform is generally well-regarded for its comprehensive features and ability to streamline business operations. However, some reviewers express mixed feelings about the booking process, indicating a lack of universal agreement on this aspect. Despite this, the overall sentiment remains positive, with many users recommending the company for its reliable service and excellent customer support.

Based on these reviews

Rated 5 out of 5 stars

Very quick very knowledgeable very effective. The agent who took my call -Sam - listened properly understood my problem and knew most of the solution straight away and quickly got further confirma... See more

Rated 5 out of 5 stars

We joined Eviivo recently and have been very impressed. The system does so much and although it can be a little hard to get used to, the customer service you receive is second to none. Olga from the a... See more

Rated 5 out of 5 stars

Seifeddine Ben Barka helped me this morning with an issue over my account login details. He was incredibly patient with me and persevered to get my problem resolved. It took a while getting me to... See more

Rated 5 out of 5 stars

Bogdan , my account manager, goes above and beyond to accommodate my ridiculously busy schedule. Without his expertise I would not have been as sucessfull as I have been to date with my sTL bookings.... See more

Rated 5 out of 5 stars

Customer service with Eviivo is excellent. They always answer my questions promptly and offer helpful insight that goes beyond my original questions. Very friendly staff.

Rated 5 out of 5 stars

We have been happily using the Eviivo suite for a number of years in our B&B but our situation has recently changed and Gary Carter has been more than helpful in organising a positive solution for us.... See more

Rated 5 out of 5 stars

We have been working with Eviivo for years and I can say that they don't cease to improve their system and functionality. For myself having a small business it is the perfect solution. But today ,... See more

Rated 5 out of 5 stars

We've had 2 properties with eviivo for a couple of years now, and we generally find the service to be very reliable and the platform is great to work with. The mobile app leaves a few things to be d... See more

Rated 5 out of 5 stars

EVIIVO HAS SUPPORTED AND GUIDED US FOR YEARS;EVEN WHEN HELP IS NOT NEEDED IT IS SO REASSURING TO HAVE THEM THERE IN THE BACKGROUND READY TO ASSIST. TODAY WAS NO EXCEPTION, IT WENT EXCEPTIONALLY WELL.... See more

Rated 5 out of 5 stars

immediate service, targeted solution, and well-trained staff. Miguel is always there to help you and open your eyes to things you didn't know eviivo could do

Rated 5 out of 5 stars

We've been using Eviivo for 6 years now and the CHAT facility is great if you need help with rates, descriptions, overbookings etc. Every time I've used the help service they have taken time to expl... See more

Rated 5 out of 5 stars

Spoke to Sam he was very attentive patient and extremely knowledgeable about the products he helped to guide me effortlessly through some changes in my evivio suite being very patient as I’m not te... See more

Rated 5 out of 5 stars

Many channel managers are available; we are often contacted with offers to switch. I stick with Eviivo for two reasons: the interface is relatively straightforward to navigate, even for a novice, and... See more

Rated 5 out of 5 stars

I have been using Eviivo for around a year or so now and have always been impressed with their customer service team. However today Adam was my representative and he went above and beyond even my... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of dealing with Seifeddine regarding my enquiry, and I can honestly say he went above and beyond to assist me. His professionalism, attention to detail, and willingness to go the ex... See more

Rated 5 out of 5 stars

Olga has always been very helpful with the onboarding process. Her excellent customer service makes her a delight to work with. Very grateful. Thank you Olga.

Rated 5 out of 5 stars

Sam was absolutely wonderful in helping me with Eviivo today. I was getting very stressed inputting rates, and Sam helped me to understand and input everything I needed. He was very patient and expla... See more

Rated 5 out of 5 stars
Redirected

Great service. Any issues they are super quick to help and always available - thank you Kay!

Rated 5 out of 5 stars

Understood the mission and knew exactly what need to be done to suit my situation. A lengthy task as my system was not updating and showing correctly, but was patient and thorough. Waited on the pho... See more

Rated 5 out of 5 stars

Anika was amazing from start to finish, I’m not very good with technology and she helped me get set up even though I must have been so frustrating at times, she was so patient and helpful. I would 100... See more

Rated 5 out of 5 stars

We have been customers of Eviivo for a decade at least. In our opinion their service is absolutely superb. In saying that I am thinking of the product, but you have to add to that the effort made by t... See more

Rated 5 out of 5 stars

Mhamed was excellent at giving me the support I needed ,he was most patience and he made me feel so much at ease . I would highly recommend him, nothing is a bother to him , his mannerism , his appr... See more

Rated 5 out of 5 stars

We are always greatful to Eviivo team for their support and dedication, specially to Ms Orj who goes above and beyond to support our hotel staff with technical help thanks Sam

Rated 5 out of 5 stars

I didn't have to wait long, the team member was super helpful-and very patient. The main problem I was having with logging on will be resolved tomorrow [it's Sunday today] but in the interim the suppo... See more

Rated 5 out of 5 stars

I had had a very frustrating experience getting access to my account having been locked out for something approaching 3 weeks. Eventually, through Emanuel, I was referred to Miguel. Miguel had been w... See more

Rated 5 out of 5 stars

Great experience with eviivo my account manager Bogdan has single-handedly really helped out with improving the business efficiency and streamlining everything in one place. It has created a lot of ti... See more

Rated 5 out of 5 stars

Eviivo is a great property management system. I couldn't find a better one so far, and I've been with them for 3 years. Help through the automated messaging system is quick.

Rated 5 out of 5 stars

Mhamed.B was excellent. Clear. Prompt. Knowledgable. Friendly. Quickly resolved an issue for me and educated me to help improve my business moving forward. Eviivo are a good company because they build... See more

Rated 5 out of 5 stars
Redirected

Kay was really patient and helpful, answering my questions calmly and efficiently. All my concerns were dealt with and I now feel confident that I can solve the problem I had.

Rated 5 out of 5 stars

sam was the most helpful patient person i have had with any problems i have had with evvivo he is a credit to the company pity there was not more like him

Rated 5 out of 5 stars
Redirected

Lauren makes my life so much easier. she's absolutely a star, she always manages to find technical issues in the back end and she goes far and beyond to sort it out on the spot. Thank you very muc... See more

Rated 5 out of 5 stars

Sam is so helpful. He never fails to resolve problems on my diary that I am struggling to sort out He takes time to explain everything. It's always a pleasure speaking to him

Rated 5 out of 5 stars

Sam was charming, understanding, very helpful and patient. Brilliant support. Thanku so much. Andrea

Rated 5 out of 5 stars

Excellent personal support which is perfect for my needs. The team always go the extra mile. I recommend evvivo to other hospitality providers.

Rated 5 out of 5 stars

I acquired another property and set it up with Eviivo along with my others. Everything was up and running within days. And the support is top notch during setup and on an ongoing basis. I stick... See more

Rated 5 out of 5 stars

Eviivo have always been very helpful and always helped in any way they can to support our business, especially Tamanna. Tamanna has been working with us on our business for a couple of months now and... See more

Rated 5 out of 5 stars

Aurelio has helped me set up three properties on Eviivo. He goes out of his way to help and support me. He is thorough, efficient and professional and very polite and educated at all times. I cannot r... See more

Rated 5 out of 5 stars

Very good price/quality, Good Company with excellent service and react! Platform internet easy and good to use, very helpful for internet Management. Akram from support desk did a good jo... See more

Rated 5 out of 5 stars
Invited

A smart management suite with many features making managing your accommodation bookings and guest details smoother, live chat available and helpful courteous support just a telephone call away to assi... See more

Rated 5 out of 5 stars

Eviivo has made such a difference to how I run my business. Using their management systems has given me time to do what really matters for my guests instead of spending lots of time behind a desk.... See more

Rated 5 out of 5 stars

Rafi Akbar and Vanessa Frank have been very helpful throughout the process of getting us on board with eviivo. Often communicating with us during weekends and evenings. I fully recommend both Rafi,... See more

Rated 5 out of 5 stars

Thank you Mhamed for assisting me on the telephone today. Got through very quickly. Very nice, patient gentleman who got my account back in business immediately. Made sure I was logged in before I... See more

Rated 5 out of 5 stars

We’ve been using eviivo for over 12 years now, and it’s been a fantastic journey. The software has consistently improved with regular updates, becoming more intuitive and feature-rich over time. W... See more

Rated 5 out of 5 stars

Bogdan was the most helpful person in our experience with setting up our Eviivo arrangements. He has the patience of a saint, and was able to clearly explain and guide us through the process. We are c... See more

Rated 4 out of 5 stars
Redirected

I researched loads of software before deciding on Eviivo, and i am pretty pleased with my choice although in reality i don't have anything to compare it with (hence 4 not 5 stars) . i chose it for... See more

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Company details

  1. Software Company
  2. Business to Business Service

Written by the company

eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). Channels sing to your tune as the deepest integration ensures that rates, availability, photos, policies, taxes, messages and extras are automatically updated across all major OTA travel sites. Other superior features include unparalleled payment automation, AI-powered guest communications, a stunning free website, housekeeping and maintenance schedules, and essential performance dashboards. eviivo Mobile, our revolutionary mobile app, mirrors eviivo Suite and can be used by property managers, staff and cleaning teams, leaving you free to manage your business anywhere, anytime. See why eviivo is trusted by more than 26,000 properties worldwide!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Booking went wrong, both companies unresponsive

I recently made a hotel booking, which was done through Eviivo. It went wrong as they gave us a double room, when we had booked a twin. Eviivo were uncontactable at the time and were unresponsive to a subsequent email. The staff at the accommodation were unable to assist at the time and were also unresponsive to a subsequent email. This is the first time I have booked using Eviivo, and will probably be the last.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Problems with this company

Problems with this company, can’t log onto account, can’t contact and talk to a person, their phone number ends up cutting you off.
Unable to check a guest in and they double book a room on a number of occasions.
Looking for a new company

October 25, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Great service

Great service. Any issues they are super quick to help and always available - thank you Kay!

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

The Worst Channel Manager Ever

They use oldest software like being in 90s, plus stupid calendar system. You are not able to see minimum stays and daily rates in same page with reservations. When you want to make a change it takes you to a completely different page. Their app is not useful at all. I tried Eviivo to make my works easy but in fact it made things even more difficult. For example just to add check in instructions for a listing you have to add it at least in 3 different places. Also, There is always system failure.
Keep away.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service with Eviivo is…

Customer service with Eviivo is excellent. They always answer my questions promptly and offer helpful insight that goes beyond my original questions. Very friendly staff.

October 16, 2025
Unprompted review
Rated 4 out of 5 stars
Redirected

Seems to do everything it should

I researched loads of software before deciding on Eviivo, and i am pretty pleased with my choice although in reality i don't have anything to compare it with (hence 4 not 5 stars) . i chose it for the following reasons that made it stand out from the competitors 1) and AI bot for answering Guest messages,2: integration wiht Whatsapp for guest communication 3: website template included so you effectlively get a free working website guests can book through. 4: some of the other providors had hidden costs such as processing fees for card payments on top of the merchant fee

It seems be pretty comprehensive and does everyhing it should, it is also being constantly updated. BUT it is fiendishly complicated, we have been live 7 months now and i am still finding stuff i should have done. The helpdesk staff are good to help resolve issues.

Overall i think i made the right decision going with Eviivo

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Olga is very helpful

Olga has always been very helpful with the onboarding process. Her excellent customer service makes her a delight to work with. Very grateful. Thank you Olga.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick very knowledgeable very…

Very quick very knowledgeable very effective.

The agent who took my call -Sam - listened properly understood my problem and knew most of the solution straight away and quickly got further confirmation from others for the details he was not certain about. Altogether a great experience when dealing with a problem that could have been a 'nightmare' but became a minor blip when so well handled. I have had previous issues handled by Sam and I am always glad when it is he that takes my call.

September 29, 2025
Unprompted review

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