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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with various aspects of their interaction with the business. People report issues with orders, noting missing parts and damaged contents upon arrival. Consumers also frequently mention problems with refunds, citing delays and a lack of response from the company when requesting their money back. Reviewers often talk about cancellations that were made without proper communication or resolution. Many customers have had trouble getting in touch with the company, reporting unanswered emails and phone calls. The delivery service is another sore point, with numerous reviewers complaining about delays and a failure to meet estimated delivery dates.

Based on these reviews

Rated 1 out of 5 stars

Avoid this company !! SCAM !!! AVOID !! Bought the item and after a month of incoherent responses cancelled the order. Then 2 months of dragging my feet for a refund which I never got back. Contacted... See more

Rated 1 out of 5 stars

INTERNET SCAMMERS! DO NOT USE THIS COMPANY! Order made & paid for. Waited 14 days for delivery which never happened. Cancelled order & still waiting for refund after more than the 14 days agreed. E... See more

Company replied

Rated 1 out of 5 stars

Awful communication, sent 6/7 messages and had no reply. ETA was 04/02 but still no goods. Avoid as you will certainly need a refund. Update - useless reply, tried your contact us and WhatsApp chann... See more

Company replied

Rated 1 out of 5 stars

They are giving whatsapp link to hack other people. however already sent them messages to send my order or refund money many time on their website, whatsapp and direct email. They are reading all mes... See more

Company replied

Rated 1 out of 5 stars

AVOID BUYING FROM EUROBIKES Sadly, like many others, I did not check Trustpilot for this company before attempting to purchase an item. As others, I was promised a dispatch date, which came around... See more

Company replied

Rated 1 out of 5 stars

This webshop is a SCAM! As many others consumers I have cancelled my order two months ago as the delivery took too long. The result? I am still waiting for my money back. I keep writing email and send... See more

Company replied

Rated 1 out of 5 stars

SCAM site. It all seems very professional when ordering but it is a SCAM. Orders not sent and refunds not given!!!!!! Do not buy from them!!!!!!! Still waiting for approved refund 2 months later... See more

Company replied

Rated 1 out of 5 stars

Scam website. No delivery of the order, no news, no answers from emails, no possibilities to contact them by phone. Never buy anything from this website.

Company replied

Rated 1 out of 5 stars

I ordered an item on 8/10/24 with an expected delivery date of 22/10/2024. Despite several messages asking for an update on when this item will be sent I have not received it. I ordered another it... See more

Company replied

Rated 1 out of 5 stars

Don't trust this web site i ordered goods haven't arrived sent message's they don't reply now i can't even login to the site because my login details wont work I've tried to reset but i keep going rou... See more

Rated 1 out of 5 stars

The worst company I have had the misfortune of dealing with. They over charged me for something I ordered and then proceeded to give me lip service when I asked where it was. I would advise against or... See more

Company replied

Rated 1 out of 5 stars

Hello, i have bought an helmet for my girlfriend's birthday on the 1st of july and at the 20th of july i didn't get the helmet as advertised. I contacted the support and they answered telling that t... See more

Company replied

Rated 1 out of 5 stars

Worst experience with online purchase in years. Messaging about orders is poor in quality and not always you'll get an answer, Ordering process as well is not transparent And to complete shipment... See more

Company replied

Rated 1 out of 5 stars

watch out for these scammers!!! I'm writing another negative review and I won't let up until you give me my money back. Contact with these scammers is a drama. They keep writing the same thing. BE CAR... See more

Company replied

Rated 1 out of 5 stars

Ordered a Cardo System for my motorbike as advertised on their web site. After several weeks, and still no delivery, I contacted the company on line. They gave me a new delivery date (remember ive alr... See more

Company replied

Rated 1 out of 5 stars

Very bad. They announce the product as they have it in stock but that’s not true. They don’t accomplish the delivery forecast date, despite cancellation aligned with company policies, I’m still waiti... See more

Company replied

Rated 1 out of 5 stars

SOW23/49806 5 weeks I'm waiting for 350€ refund after I waited for months for my delivery in the firstplace. Made countless calls, emails and contact attempts without any response from them. Scammer... See more

Company replied

Rated 1 out of 5 stars

Order number: SOW24/20541 Made my order and paid on same day via credit card (card confirmed on same day). The delivery date was 06/06/2024 and nothing arrived, the order on the website is still m... See more

Company replied

Rated 1 out of 5 stars

No answer to my 3 emails about order SOW24/15603 on date 28/04/2024, which has not been delivered yet. No support, no information, very bad experience. Do not use this compagny

Company replied

Rated 1 out of 5 stars

I order on part of my schooter, they assure one date in which it would be delivered, for that day they styll not have in their warehouse for start sending it… Really unprofessional

Company replied

Rated 1 out of 5 stars

31 dec 2024 Is almost 2 years that im waiting my refund, they dont answer , i wrote also on their Page on facebook and they banned from there, absolute not trustworhty , dont buy anything from the... See more

Company replied

Rated 1 out of 5 stars

Don't waste your time. I asked if there was a tracking link and they just said "the expected delivery date was communicated to you at purchase". Needless to say, weeks past with no upda... See more

Rated 1 out of 5 stars

I placed an order with Eurobike on 11/02/2025 SOW25/2765 Cancelado Pend. reembolso: 42.85€ em 21/03/2025. After waiting over a month without receiving the product or any meaningful u... See more

Company replied

Rated 1 out of 5 stars

Avoid at all cost. Option to cancel the order was removed from the website ; If you purchase from them, you accept the risks. Multiple requests to cancel the order was sent (via conta... See more

Company replied

Rated 1 out of 5 stars

No answering back to my call or email… No answering back to my call or email orded on 15/05/2024 an no update avoid this company. SOW24/17996 Update they said that the product was not available, a... See more

Company replied

Rated 1 out of 5 stars

Please people, Do yourself a very big favor and stay far away from this company. If possible I would give 0 stars. I ordered a leather jacket on 13/04/2024 but canceled it afterwar... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 helmets and gloves. Order arrived pretty quickly but be aware due to brexit I was charged £25 of taxes by UPS delivery on a £190 order. One of the helmets sent is incorrect - totally differ... See more

Company replied

Rated 1 out of 5 stars

ladrones ! voleurs ! thieves ! ladri ! i ordered boots in January, never received i asked for a payback, never received as well. crazy the website is still rolling with all the complains around

Company replied

Rated 1 out of 5 stars

Don't buy anything in this store. A bunch of scammers... the helmets did not reach us, we canceled the purchase and the money has not yet returned to our account. Case reported and I certainly won't l... See more

Company replied

Rated 1 out of 5 stars

This is my 4th email to your company. What is the status of my battery order SOW24/21218. I have not received anything. Order date 08/06/2024 Order No. SOW24/21218 Estimated Delivery 20/06/2024.... See more

Company replied

Rated 1 out of 5 stars

DON'T DO BISSNESS ON THIS WEBSHOP AND DON'T SEND YOUR MONEY TO THERE PERSONAL BANK, YOU WILL NEVER GET IT BACK! YOU DON'T GET THE PRODUCT, AND IF YOU TRY TO GET YOUR MONEY BACK, YOU NEVER... See more

Company replied

Rated 1 out of 5 stars

Ordered on 05/02/2024 and the estimated delivery date was 20/02/2024 (SOW24/4438). On the 20/02/2024 the order wasn't even shipped yet, so I sent an email asking what was going on (with n... See more

Company replied

Rated 1 out of 5 stars

The biggest scammers!!! Do not order anything from them!!! I placed an order, after two months they told me they could not deliver and for 4 months they have not refunded my money!!!

Company replied

Rated 1 out of 5 stars

They took my money, never send me anything and they don't reply to messages. Do not use this website. UPDATE: they alway reply as you can see here. A month past since my order and i got nothing,... See more

Company replied

Rated 1 out of 5 stars

I placed an order SOW24/26657 for €189 which of course has not been shipped. I also sent messages that I was canceling the order and asking for a refund, of course again without a response. Edit:... See more

Company replied

Rated 1 out of 5 stars

Ordered a scorpion helmet from this company, unfortunately I hadn't read these reviews beforehand. A month later and still no sign, I chased them repeatedly and eventually was told there it was on a... See more

Company replied

Rated 1 out of 5 stars

I ordered an item on 06/11/24. Today is 13/12/24 and there isn't any sign of it. I have beed in discussion with them and all they can say, they are waituing for the third party to supply them. And if... See more

Company replied

Rated 1 out of 5 stars

These people respond to the review after 5 days with an automatic text that they send to everyone. You owe me money!!!! I made a purchase on 12/01, today is 24/02, scammers!!!

Company replied

Rated 1 out of 5 stars

If I could give 0 they robbed us of the money. The canceled order and the money not were returned to our account. Avoid it from a distance, don't buy anything there. They are ordinary THIEVES!!!

Company replied

Rated 1 out of 5 stars

Unfortunately i did not see Eurobikes has so many bad reviews before I placed my order :( I have placed an order on 13 april for a leather jacket worth 213€. Paid by wire transfer. I have... See more

Company replied

Rated 1 out of 5 stars

Keep well clear of this company I ordered some bike gloves after several weeks they did not arrive I was told they do not sell them anymore so I tried to get a refund 6 weeks later and nothing so I re... See more

Company replied

Rated 1 out of 5 stars

It doesn't take more than 34 days to get a parcel from Spain to the UK. This is shocking now. Where's my order?

Company replied

Rated 1 out of 5 stars

Recibido mi pedido y falta una peiza, puesto un "ticket" pidiendo la pieza que me falta, el ticket era cerrado por ellos en menos de dos horas sin contacto conmigo, explicacion o solucion. No vale l... See more

Company replied

Rated 1 out of 5 stars

Hello All, The prices are just a bit cheaper than other shops but the after sales and customer service is very very bad. They are not intersted to reply or support. Nobody is picking up the phone a... See more

Company replied

Rated 1 out of 5 stars

Content of the package (oil) was damaged, it clearly stated on the courier log ....repacked due to damage... I obviously accepted it, because it was repacked there was no sign of damage, everyt... See more

Company replied

Rated 1 out of 5 stars

Canceled order and didn't get my money back I contacted customer support and they said that the automatic refund did not work properly and that they had requested a refund from the accounting depart... See more

Company replied

Rated 1 out of 5 stars

I've place an order for a battery for my bike on the 2nd of December 2024 and after a month waiting for it I«ve canceled my order and asked for a refund. From there I've received nothing but lies sa... See more

Company replied

We perform checks on reviews


Company details

  1. Motorcycle Equipment and Accessories Store
  2. Mechanic
  3. Motorcycle Shop

Written by the company

Tienda de accesorios, recambios y boutique de moto con los mejores precios: baúles, cascos, chaquetas, filtros de aceite, botas, guantes... En EuroBikes tenemos como principal objetivo tu satisfacción, poniendo a tu disposición, estés donde estés, todo lo que puedas necesitar para tí y para tu moto. Estamos dentro del sector del motociclismo desde que nacimos, pero fue en el año 2013, cuando emprendimos la aventura de ofrecerte todo lo existente de este mundo y ponértelo al alcance de tus manos.


Contact info

1.9

Poor

TrustScore 2 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Absolute scam

Ordered oil early June 2025. Had to cancel in September as they never shipped it. Still waiting for my refund which I asked in September 2025. Thieves!!!

October 29, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid this company !

Avoid this company !! SCAM !!! AVOID !! Bought the item and after a month of incoherent responses cancelled the order. Then 2 months of dragging my feet for a refund which I never got back. Contacted my bank and finally got my money back !!

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a helmet on August 24th and so…

I bought a helmet on August 24th and so far I haven't received anything, SCAM

August 24, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

Scam website

Scam website. No delivery of the order, no news, no answers from emails, no possibilities to contact them by phone. Never buy anything from this website.

August 30, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Advertisement
Rated 1 out of 5 stars

SOW25/7437 - Refund taking longer than promissed

Hello, i have bought an helmet for my girlfriend's birthday on the 1st of july and at the 20th of july i didn't get the helmet as advertised. I contacted the support and they answered telling that they didn't have the helmet on stock and if i wanted the refund. I told them that i wanted the refund and on the 23rd of july they sent an e-mail telling that they would refund me in 14 days. I am writting on the 9th of september and I still haven't received the refund. I already contacted them 4 times and the answer is always the same : we will get in touch with the accounting department. It has been more than a month since the they sent an e-mail telling that it would take 14 days to refund. The order code is SOW25/7437 so would you kindly refund the money as promissed?
Best regards,
Eduardo Nunes

July 23, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

Very bad

Very bad. They announce the product as they have it in stock but that’s not true. They don’t accomplish the delivery forecast date, despite cancellation aligned with company policies, I’m still waiting for my refund since beginning of August, despite my several requests still waiting and the customer service says accounting is delayed to proceed with refund and no explanation is given

August 1, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

It doesn't take more than 34 days to…

It doesn't take more than 34 days to get a parcel from Spain to the UK. This is shocking now. Where's my order?

July 19, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

The worst company I have had the…

The worst company I have had the misfortune of dealing with. They over charged me for something I ordered and then proceeded to give me lip service when I asked where it was. I would advise against ordering anything from these crooks.

July 18, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Advertisement
Rated 1 out of 5 stars

Don't trust this web site

Don't trust this web site i ordered goods haven't arrived sent message's they don't reply now i can't even login to the site because my login details wont work I've tried to reset but i keep going round in circles.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Chargeback

Don't waste your time.

I asked if there was a tracking link and they just said "the expected delivery date was communicated to you at purchase".

Needless to say, weeks past with no update and it's very late.

I raised a chargeback and the next day I get the tracking link that I asked for. They started the delivery process the day after the charge back.

THEY WAIT TO SEE IF YOU CHARGE BACK. IF NOT, THEY KEEP THE MONEY AND IT'S A WIN. THEY KEEP THE PRODUCT AND THE MONEY. NOT EVERY CONSUMER WILL DO THIS AND THEY HAVE VERY UNETHICAL BUSINESS PRACTICE.

They'll give you a whatapp link but do not respond to requests once the order is late.

Do chargeback as soon as it's late.

August 15, 2025
Unprompted review
Rated 4 out of 5 stars

Hi,calin yfm 660

Hi, a great product and fast delivery.

August 5, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Muchas gracias por su valoración positiva

Rated 1 out of 5 stars

They are giving whatsapp link to hack…

They are giving whatsapp link to hack other people. however already sent them messages to send my order or refund money many time on their website, whatsapp and direct email. They are reading all messages but do not sending the product or refunding the money. This co. is a scam, fraud or whatever you can say rubbish for them is less. beware this company to buy anything from them otherwise, you will not receive your money back.

July 29, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Advertisement
Rated 1 out of 5 stars

KEEP CLEAR OF THIS COMPANY

Keep well clear of this company I ordered some bike gloves after several weeks they did not arrive I was told they do not sell them anymore so I tried to get a refund 6 weeks later and nothing so I reported them to my bank who are now chasing it DO NOT USE THIS COMPANY

June 3, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

DON'T DO BISSNESS ON THIS WEBSHOP AND…

DON'T DO BISSNESS ON THIS WEBSHOP AND DON'T SEND YOUR MONEY TO THERE PERSONAL BANK,
YOU WILL NEVER GET IT BACK!

YOU DON'T GET THE PRODUCT,
AND IF YOU TRY TO GET YOUR MONEY BACK, YOU NEVER SEE YOUR MONEY AGAIN.
THIS WEBSHOP STEALS YOU HARD URNT MONEY, AND IF YOU ASK YOU MONEY BACK, THENE THE WAITING GAME BEGINS, UNTIL YOU GIVE UP.

I DON'T HAVE THAT MUTS MONEY,
AND STILL THIS BIKE WEB/SHOP DON'T CARE ABOUT YOU, YOU WILL GET A BIG MIDDLE FINGER AND YOUR MONEY IS GONE. BETTER GIVE YOUR MONEY TO A GOOD COSE, LIKE REAL PEOPLE THAT NEEDS THE MONEY.

AND ALLWAYS READ THE REVIEWS ABOUT EUROBIKES, THERE IS NO HEART IN THIS NON- BISSNESS SCAMMERS CLUB OF THEME.

July 20, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

SCAM WEBSITE - DO NOT PURCHASE FROM EUROBIKES

AVOID BUYING FROM EUROBIKES
Sadly, like many others, I did not check Trustpilot for this company before attempting to purchase an item. As others, I was promised a dispatch date, which came around, and nothing was dispatched, and I was told that they were waiting for the parts. I cancelled my order on 2 July 2025, and was told I would get a refund on 17 July 2025. No refund has been given and now they are not responding to my messages. I am not waiting around any longer and am raising this as a scam purchase with my bank who will retrieve the funds forcibly.

Edit: 23/7/2025 - In response to Eurobikes reply:
Deja de mentir. No respondes a tu WhatsApp.

July 18, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

The biggest scammers!!!

The biggest scammers!!!
Do not order anything from them!!!
I placed an order, after two months they told me they could not deliver and for 4 months they have not refunded my money!!!

July 18, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema le facilitamos un enlace para que contactes con nuestro servicio de atención al cliente Via WhatsApp .

https://wa.me/34968071045

Saludos y disculpe las molestias.

Advertisement
Rated 1 out of 5 stars

This webshop is a SCAM.

This webshop is a SCAM! As many others consumers I have cancelled my order two months ago as the delivery took too long. The result? I am still waiting for my money back. I keep writing email and send reminders without any success. I am trying to call them and nobody replies. Only solution is to exchange messages via their ridiculous support page. It's clearly a scam. Don't buy anything from this shop.

April 22, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema te facilitamos un enlace para que contactes con nuestro servicio de atención al cliente.

https://www.eurobikes.com/contact-us

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

watch out for these scammers!!

watch out for these scammers!!! I'm writing another negative review and I won't let up until you give me my money back. Contact with these scammers is a drama. They keep writing the same thing. BE CAREFUL AND DON'T BUY ANYTHING FROM THEIR WEBSITE.

February 28, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema te facilitamos un enlace para que contactes con nuestro servicio de atención al cliente.

https://www.eurobikes.com/contact-us

Saludos y disculpe las molestias.

Rated 1 out of 5 stars

ladrones ! voleurs ! thieves ! ladri !

ladrones ! voleurs ! thieves ! ladri !
i ordered boots in January, never received i asked for a payback, never received as well.
crazy the website is still rolling with all the complains around

January 23, 2025
Unprompted review
Eurobikes logo

Reply from Eurobikes

Hola, lamentamos lo ocurrido, si tienes algún tipo de problema te facilitamos un enlace para que contactes con nuestro servicio de atención al cliente.

https://www.eurobikes.com/contact-us

Saludos y disculpe las molestias.

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