ESET Software Australia | Digital Security Solutions Reviews 2,140

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the robust protection offered by the product across various devices, highlighting its effectiveness in preventing unwanted bugs and online scams. People feel secure, especially when conducting online financial transactions. The software is consistently updated to handle new threats, ensuring continuous security. Consumers also value the ease of use and straightforward interface, which makes it accessible even for those who are not tech-savvy. The product operates efficiently in the background without slowing down system performance, providing peace of mind. Many reviewers have been loyal users for over a decade, citing reliable performance and prompt, accurate customer service. The company's customer service has improved and provides good service. While opinions on subscriptions vary, the overall consensus is that the product offers excellent value for money and is a worthwhile investment for maintaining digital security.

Based on these reviews

Rated 4 out of 5 stars
Invited

REally excellent product and so far (fingers crossed) this has worked well for me with no problems (2 years). the only annoying thing is the pop up EVERYDAY at the start which is really slow and seem... See more

Company replied

Rated 4 out of 5 stars

The times when I need help or advice, staff were always polite and helpful. It is also good to look at the security report each month.

Company replied

Rated 4 out of 5 stars
Invited

I like the products you have for computer security. However, older or shall we say, more tech challenged persons find it hard at time. I had a computer protected by security, it was coming up to renew... See more

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Rated 4 out of 5 stars

unable to verify subscription Resent email notice and was able to verify subscription It was a different email I received to the one I was trying to use to proceed I suspect the first one that was... See more

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Rated 3 out of 5 stars
Invited

I tried to look into some of the features that I kept getting emails about and could not find the links inside the login that you said were there! Maybe my version was not valid for these extras, if t... See more

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Rated 5 out of 5 stars

I have used ESET for many years. They are very reliable and you can choose what level of cover is suitable for you. I have peace of mind that my data is secure and internet banking is continually mo... See more

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Rated 5 out of 5 stars
Invited

I did have a problem in the beginning but it was all sorted out and the transition from when I paid, to the date it fell due went smoothly this time. I always feel confident knowing I have ESET watchi... See more

Company replied

Rated 5 out of 5 stars
Invited

Have been using ESET for 15 years and never, ever had a security breach. Originally recommended by a computer nerd (friend) he said it was the best on market, so very true. Thanks for the peace of min... See more

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Rated 5 out of 5 stars
Invited

Trustworthy best describes my feeling toward ESET. Have used the service for several years now and have never experienced an issue or concern. I recommend ESET to my family and friends and, whatever... See more

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Rated 3 out of 5 stars
Invited

Not a trial user. (you don't know me obviously). I am a fully paid up user. Drop the automation, because you end up with rubbery KPIs. Like many software applications, the company UX/UI bof... See more

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Rated 5 out of 5 stars

I like the "at a glance" status. eg "you are protected" or not. And the the reason why. Reasonable price and discounts for multiple licenses. It seems very robust, and always reviews well by industry... See more

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Rated 5 out of 5 stars
Invited

Easy to use & install. Just recently upgraded to Windows 11 & a PC upgrade. I thought my current subscription would apply. Just a bit surprised that I was asked to pay again in July when I had bee... See more

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Rated 3 out of 5 stars
Invited

The program aggressively removes (deletes) normal files I saved in Downloads to scan and check them without telling you and forgets to return them, especially if you've restarted out of panic. My fil... See more

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Rated 5 out of 5 stars

Extremely satisfied with the programming of ESET, we have been a loyal customer since the product launch. We have recommended ESET to hundreds of people with positive results. Its great to have peac... See more

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Rated 5 out of 5 stars
Invited

I have been using ESET for 20+ years without any hitches leaving me feeling confident whenever I use my computer. Recently I struggled with the system after renewing my subscription but a phone cal... See more

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Rated 5 out of 5 stars

In 2018, when I bought a new desktop, the technicians at the local PC shop advised me to use Eset for my security. Since then I have always made sure to renew my subscription for Eset. This security s... See more

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Rated 5 out of 5 stars
Invited

Ever since I joined ESET I have had no issues with online scams or other issues. The reports are great nad i can see that ESET is working in the backround with the notifications That pop up.

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Rated 5 out of 5 stars

i first went to Eset as a free trial in 2002 when first arrived in Australia . i was that impressed with how little the program interfered with the working of my PC compared with bloatware Norton , i... See more

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Rated 3 out of 5 stars
Invited

I keep getting messages 'Duplicate IP address on network. A device on the network is sending malicious traffic' I have a 5G modem in my home and only three users who are all family members. This has b... See more

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Rated 5 out of 5 stars

I have used other providers Kapersky, Norton , McAfee, AVG. Norton quite good but very invasive. I find ESET good protection with less invasiveness. Meaning operates well in background without mu... See more

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Rated 5 out of 5 stars

Great people to deal with .Product is always updated and constanlty monitoring .The only upgrade would be 24hr live help line with a real person .The product itself is great and the people in Australi... See more

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Rated 5 out of 5 stars

Main menu is straight forward ie easy for use by non tech persons. Customer service has improved and provides good service.

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Rated 5 out of 5 stars

I found ESET very easy to download with easy to follow instructions. Communication is excellent in regards to the protection it provides both in regards to sites that you need to be careful of beca... See more

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Rated 5 out of 5 stars
Invited

We have used Eset protection now for more than 10 years with never an issue. Prior to using this platform, we were hacked and virus info reacted whilst using another brand that we thought very reputab... See more

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Rated 5 out of 5 stars
Invited

I think the whole offering of security and privacy is very good. I have used ESET close to fifteen years, and I have not had any issues outside of a couple of technical ones. Whatever issues I have... See more

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Rated 5 out of 5 stars

I'm happy with Eset, I've been using them for all the computers, laptops, and two Android phones for a couple of years now. I have peace of mind knowing that the devices are protected and I've got a... See more

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Rated 4 out of 5 stars
Invited

Your program runs in the background Unfortunately your program has not stopped viruses entering our computer via Facebook We had to get our IT man to get rid of the viruses This was... See more

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Rated 5 out of 5 stars
Invited

Mainly that it installs easily, rarely requires any tinkering at all, and runs in background without slowing speed. Whilst there is less call for AV in Win11, the extensions for phishing & ransomware... See more

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Rated 3 out of 5 stars

I wanted to try Eset again but there was a problem. Its corrupted every single extension i had and i want to install stuff that's not a virus. It keeps getting blocked. So If i cant have any extension... See more

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Rated 5 out of 5 stars

Have used ESET virus protection on 3 of my PCs for over a decade. It has provided excellent protection, is consistently updated to handle new threats and customer service response when required has be... See more

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Rated 5 out of 5 stars
Invited

Have been using ESET for many years, I used to retail it when I worked in IT, now retired have never had any problems or infections, or for for that matter ever heard of problems.

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Rated 5 out of 5 stars
Invited

I don't know what you are doing right. Everything seems to work. I honestly don't test every detail or function on your anti-virus application. I trust that what you offer is doing it's job.

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Rated 3 out of 5 stars
Invited

I get way too many spam emails , i would of thought when they are blocked both outlook and my antivirus would totally block

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Rated 5 out of 5 stars

The interface is easy to negotiate and it has mainly been set and forget for years with ongoing alerts when a threat is encountered. Along with regular scans and update alerts I've generally had a cl... See more

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Rated 4 out of 5 stars

I have trust with the application, enough so to recomend to family to give peace of mind. Would like a teir between ultimate and current package to extend the browser protection program. Currently... See more

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Rated 4 out of 5 stars
Invited

As far as I know ESET is working fine as I have had no trouble. I marked you down as the upgrade you put up for trial before my subscription came through did not seem to tie into my account at all and... See more

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Rated 5 out of 5 stars

ESET engages simply with multiple devices and the evolving threat landscape for users. Resources and response embedded in their security DNA. Worthwhile product and loyalty pricing engages user re... See more

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Rated 5 out of 5 stars
Invited

Very good protection. However, it would be better if you can help with blocking all advertisings.

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Rated 3 out of 5 stars

I have just sent an email asking for assistance logging in as I get a message telling me the email address is not recognised, even though it is the address that you've sent the invocie.

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Rated 5 out of 5 stars

I have been using ESET for many years now and have found it to be very effective and has stopped many unwanted bugs from getting into my comnputer

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Rated 5 out of 5 stars
Invited

Keeps my system up to date and has provided the protection services required. I have been using the service for 6 plus years now.

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Rated 5 out of 5 stars

Reliable protection and does not put much load on the computer

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Rated 4 out of 5 stars
Invited

they do what say. protect us from scum intruding into our internet personals.

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Rated 5 out of 5 stars

I have been using ESET for over 10 years and never had any issues and feel protected

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Rated 3 out of 5 stars
Invited

Easy to use - but would benefit from advising users of what is being found/prevented.

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Rated 5 out of 5 stars
Invited

Easy to renew. Haven't had any computer viruses since we signed up.

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Rated 5 out of 5 stars
Invited

The software is easy to set up and is unobtrusive on my pc.

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Rated 5 out of 5 stars

the best protection software i have had so far, i have tried many, non compare

Company replied

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Company details

  1. Software Company
  2. Computer Security Service
  3. Software Vendor

Written by the company

ESET is a global digital security company whose award-winning technology secures over one billion internet users and hundreds of thousands of businesses. We offer next-gen solutions that safeguard all aspects of the digital experience: privacy, identity, and device protection. With over 30 years of technology-driven innovation, we secure your digital life across all major operating systems and devices—from PCs, laptops, and smartphones to smart TVs and IoT devices. We adopt an unmatched, prevention-first approach to technology. Grounded in science, our solutions marry artificial intelligence and human expertise. Combined with multilayered security technology and live cloud protection, they proactively and reactively defend against modern cyber threats: malware, data breaches, ransomware, spyware, and more. With real-time protection, we don’t just stop breaches—we prevent them. ESET is dedicated to technology that is easy to use and light on resources, allowing you to work, bank, browse, and entertain without hassle. Our solutions are managed via ESET HOME—the complete security management platform—where users can effortlessly monitor, renew, upgrade, update, and share subscriptions. ESET houses 13 Research & Development centers worldwide and operates in 195 countries. We offer comprehensive local support in a wide range of languages across 37 (out of 38) time zones. In a world where technology enables progress, choose ESET for your home.

Award-winning cybersecurity technology

Written by the company

Cybersecurity Made in Europe
ESET is one of the first Europe-based IT security companies to be awarded the ‘Cybersecurity Made in Europe’ label by the European Cyber Security Organization (ECSO). The seal of approval underscores the quality and values of European security vendors that meet the criteria.

Money Back Guarantee

We offer a 30 day money back guarantee.

We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence. Any questions just call us on 1300 084 040 (Mon - Fri, 09:00 - 17:30).

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Praise for ESET security

I discovered your app through a small tech firm several years ago, and have been using ESET ever since. Prior to that I had been using Norton and disliked the frequent messaging abd increased costs for no apparent reason. I think ESET provide the protection needed for my laptops and mobile phone. I use both Windows and Android devices.

October 31, 2025
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your long-term support since discovering us through the tech firm. We're happy to hear that our protection for your Windows and Android devices meets your needs, especially compared to your previous experiences. Thanks for sharing your positive feedback!

Rated 5 out of 5 stars
Invited

The technician/engineer

The technician/engineer, Jeff, was well informed about the IT computer industry. Speaking to him was like talking to a good friend about how to repair my car. He kept it simple and listened to my concerns. At the same time I knew he was an expert in this field.
He had patience and did not rush the inquiry.

October 27, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you had such a positive experience. It's great to know that the technician was able to clearly explain the solutions and listen to your concerns with patience. We appreciate your feedback.

Rated 3 out of 5 stars

No fuss anti-virus program.

Was not a heavy load program and worked quietly in the background. Does what it says it does and is reasonably priced.

October 30, 2025
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate you sharing your experience. We're glad to hear that the program operated quietly and efficiently for you, and that you found it reasonably priced.

Rated 4 out of 5 stars
Invited

Problem with Chinese input in browser

Basically working very well, but the browser protection function of the ESET software prevented me to use Q9 Chinese character input, so that now I have to switch it off to use it. I hope this can be improved in later versions or updates.

October 30, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your feedback. We're sorry the browser protection feature is affecting your Q9 Chinese character input. We'll investigate this issue to improve compatibility in future updates. Thanks for bringing this to our attention.

Rated 5 out of 5 stars
Invited

We are more than happy with your…

We are more than happy with your service. We have never experienced any problems with hacking or viruses so that is all we need.

October 29, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you are satisfied with our service! It's great knowing you haven't experienced hacking or virus issues. Thank you for your positive feedback.

Rated 5 out of 5 stars

License renew

i have found that ESET software is the best i have ever use and continuing the updates is excellent and renewing the license is so easy for me.

October 6, 2025
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that our software has been excellent for you. We appreciate your feedback regarding the ease of updates and license renewal. Thank you!

Rated 5 out of 5 stars
Invited

I've been using ESET for many years

I've been using ESET for many years, I think it was called NOD way way back when I first tried it? It works for me.

October 10, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that our product works well for you. Thank you for being a long-time user and for sharing your positive experience with us.

Rated 3 out of 5 stars

My experience could have been better

My experience could have been better. However I found it difficult to contact ESET and felt that the website was not an easy to use and contact your support.

October 1, 2025
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your feedback and regret that your experience wasn't better. We're sorry you had trouble contacting support and found our website difficult to navigate. We'll review this.

Rated 5 out of 5 stars
Invited

ESET is the best anti-virus package

ESET is the best anti-virus package, Norton is intrusive and painful, second year with ESET and very happy.

October 28, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that you're very satisfied with our anti-virus package! Thank you for sharing your positive experience; we appreciate your continued trust in our product.

Rated 5 out of 5 stars
Invited

Contented customer

The company is providing the service it states on the website without any unwanted surprises.

October 27, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that our service met your expectations, and you found no unexpected issues. We appreciate you taking the time to leave us feedback.

Rated 3 out of 5 stars
Invited

Communications

Regarding my recent renewal of subscription. 26th September 2025
I mistakenly requested and paid for Five devices,
(instead of three devices) for the next twelve months. I subsequently requested a credit for the difference through the eset portal, or a possible extension of the subscription. Ive had no response to date?

September 26, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

Hello Paul, thank you for your review, upon checking the case you created on 25/09/2025, I confirm we have responded on 26/09/2025 and requested you to please contact us, but never received any call or reply from your end, the case was automatically closed on 09/10/2025 as we haven't received response from your end since 26/09/2025 and then as you received this automatic case close email, you have responded saying the issue was not resolved and then posted this review saying we haven't responded to your case, which is incorrect.
Please contact us on 1300 084 040. so we can assist and resolve the issue.
Thank you.

Rated 5 out of 5 stars
Invited

Easy to renew.

Easy to renew.
Haven't had any computer viruses since we signed up.

October 26, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that renewing was easy, and you've had a virus-free experience since joining us. Thank you for your positive feedback!

Rated 5 out of 5 stars
Invited

Trustworthy

Trustworthy best describes my feeling toward ESET. Have used the service for several years now and have never experienced an issue or concern. I recommend ESET to my family and friends and, whatever ESET is doing, it is working wonderfully well.

October 25, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your trust in our services over the years. It's great to hear that you've had a consistently positive experience and recommend us to your family and friends. We're happy our work is effective for you.

Rated 4 out of 5 stars

The times when I need help or advice

The times when I need help or advice, staff were always polite and helpful. It is also good to look at the security report each month.

September 22, 2025
Unprompted review
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate your positive feedback! We're happy to hear that our staff is helpful and polite when you need assistance. It's also great you find the security report useful.

Rated 2 out of 5 stars
Invited

Have paid but still receiving notices…

Have paid but still receiving notices of no vover

October 8, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.

Rated 5 out of 5 stars
Invited

I did have a problem in the beginning…

I did have a problem in the beginning but it was all sorted out and the transition from when I paid, to the date it fell due went smoothly this time. I always feel confident knowing I have ESET watching over my computer, phone and tablet. Thank you ESET.

October 1, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that the initial problem was resolved and that the transition went smoothly. We're glad you feel confident with our protection across your devices. Thank you for your feedback.

Rated 3 out of 5 stars
Invited

I tried to look into some of the…

I tried to look into some of the features that I kept getting emails about and could not find the links inside the login that you said were there! Maybe my version was not valid for these extras, if that was the case why was I getting these amazing new features!

September 2, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We appreciate you bringing this to our attention. We're sorry the advertised features were difficult to locate after logging in. It could be related to your current version. We will look into why you received those emails and ensure clearer communication going forward. Thanks for your feedback.

Rated 5 out of 5 stars
Invited

ESET is easy to use and reliable af

ESET is easy to use and reliable af

October 23, 2025
ESET Software Australia | Digital Security Solutions logo

Reply from ESET Software Australia | Digital Security Solutions

We're happy to hear that our product is easy to use and reliable for you. Thanks for your positive feedback!

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