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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers frequently commend the brand for its wide variety of stylish clothing options, encompassing everything from going-out attire to comfortable loungewear. People appreciate the quality of the clothes, noting that they are flattering and perfect for various occasions. <br> <br> Customer service receives high praise for its speed, efficiency, and politeness. Reviewers highlight that the team is proactive in resolving issues, offering quick responses and helpful solutions. While there are mixed opinions regarding orders and delivery services, the company is appreciated for easy returns. However, some consumers reported negative experience with refunds.

Based on these reviews

Rated 4 out of 5 stars

Edikted is always my go to for new going out clothes. Soon enough I want to buy some lounge clothes just because they are so cute and look so comfortable. Prices are typically very reasonable especial... See more

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Rated 4 out of 5 stars

I just wanted to say how much I loved being a college ambassador with you! It was such a fun experience representing the brand and getting to share your styles on campus. Overall, I’d rate it a 4/5... See more

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Rated 5 out of 5 stars

I had a technical issue and the costumer service was very fast and helpful! They resolved the issue within minutes of me reaching out and made the experience much more pleasant! My order was shipped t... See more

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Rated 5 out of 5 stars

There was an issue with my delivery and I didn’t receive my order. I reached out to both the edikted team and the delivery team, the situation is already fully sorted by edikted and I haven’t even hea... See more

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Rated 5 out of 5 stars

So friendly and actually proactive about helping me! Emma and Jessica helped me out, even though the mistake was on my own behalf- they took initiative to give me a great experience and help me throug... See more

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Rated 5 out of 5 stars

Recently had a defect in one of my purchases and after sending them photos they immediately offered me either a full refund or a replacement. It was so so easy and I really appreciate that they didn’t... See more

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Rated 5 out of 5 stars

Truly a great customer support team. They reply quickly, allow for compensation by sending a new package if it was stolen, and are very understanding. I know if I have any question about my orders I c... See more

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Rated 5 out of 5 stars

I made a mistake with the shipping address, and my daughter was freaking out! One email to your support team, and in less than 24 hours, the issue was corrected. Incredible customer service is such a... See more

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Rated 5 out of 5 stars

I loved my experience so much on this collaboration!! The girls were the sweetest explained everything so well and made me feel super good always about everything. Thankful to work with such an amazin... See more

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Rated 5 out of 5 stars

Placed an online order on Saturday. Received a 50% store wide sale email on Sunday. I sent company an email about crediting the difference on Sunday. Same day received email back that prices were adju... See more

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Rated 5 out of 5 stars

I loved my order and the quality of the clothes is perfect. My sweatpants are super comfy and I have worn my lace top too! My favorite store and highly recommend for last minute clothes for events.

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Rated 5 out of 5 stars

Loved my purchase/quality of their jeans. Even though, the first pair ordered did not fit, their customer service and return/exchange policy is great!! Everything was super smooth and I ended up with... See more

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Rated 5 out of 5 stars

I received my first order and loved the items, they are all nice quality and pretty, but unfortunately I found one had a fault. I emailed and Immediately got a lovely helpful response and within 5 mi... See more

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Rated 5 out of 5 stars

I sent an email to complain about my missing package they answered right away, Jessica said she would help me and told me to wait 3 more days, and if it doesn’t get here she will make further inquirie... See more

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Rated 5 out of 5 stars

Ordered an e-gift card that didn't come. After 24 hrs, contacted Edikted and they responded quickly and resolved the situation by resending the card immediately. Excellent service!

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Rated 5 out of 5 stars

Edikted is an all inclusive, creative brand that has something for everyone. This brand is truely something unique as well as having an amazing team who are all so polite. There clothes as well are am... See more

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Rated 5 out of 5 stars

I work in the fashion industry and, therefore, am a tough critic and often frustrated by my experience ordering from online retailers. However, my experience with Edikted was exceptionally smooth. Onl... See more

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Rated 5 out of 5 stars

I loved all the tops and have worn them out in college so much already. One of the tops was a bit defective and I immediately got customer service help and a refund.

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Rated 5 out of 5 stars

First time purchasing from Edikted ( for my daughter’s birthday gift ) had a little problem with one of the items ( everything else was great ) had a quick reply and a replacement sent out! The custom... See more

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Rated 5 out of 5 stars

Couldn’t recommend Edikted enough💗Had an issue with one of my jeans and it was solved instantaneously with their amazing customer service!! So extremely helpful, couldn’t have gone any smoother. Wil... See more

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Rated 5 out of 5 stars

Making returns at Edkited is the most convenient and easiest!! You get an instant refund and the many options to drop off your return. Great custumer service!!

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Rated 5 out of 5 stars

Absolutely SPEEDY FAST responses! I accidentally ordered the wrong size and reached out to their customer service via email-and we got it resolved within minutes! Super impressed with the customer s... See more

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Rated 5 out of 5 stars

I love the clothes so much they come really fast! I had a problem with my address and when I reached out to them 10 minutes later they had already responded and immediately sent out my package.

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Rated 5 out of 5 stars

Hi Edikted! 💕 I just wanted to say how much I love your clothes — they’re so fun and stylish! I really enjoyed creating TikToks, Instagram posts, and stories with them, it was such a great experience... See more

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Rated 5 out of 5 stars

I love ordering from Edikted. My daughters are big fans and unfortunately I had to do a return today on two items that just didn’t fit. From doing the return, to drop off, to getting refunded my money... See more

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Rated 5 out of 5 stars

I had an issue with an item I really like. I emailed and they got back to me instantly with specific options for my issue! They’re now sending me with a replacement and I couldn’t be happier with... See more

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Rated 5 out of 5 stars

I have been shopping with Edikted for quite some time now and I absolutely love it! The quality of everything I have bought has been phenomenal and the customer service is quick , efficient , and very... See more

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Rated 5 out of 5 stars

I had given them a wrong e-mail, and wrote therefore to them and ask if they could help me. They fixed my mistake and answered me almost immediately

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Rated 5 out of 5 stars

I reached to customer service via email and I received a quick response. Jessica was very helpful in answering questions about my order Thank yoo

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Rated 5 out of 5 stars

I love this so much because they always have discounts and when you get something that’s not in your size by accident it’s really easy to return. Also they have really cute clothes and really good qua... See more

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Rated 5 out of 5 stars

I received a timely response from a team member & they were able to remediate the concern right away within their initial response! I will continue to shop here after such a great experience

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Rated 5 out of 5 stars

You guys were super helpful and easy to communicate and work with! I loved all the clothes I got and I'm enjoying posting them!

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Rated 5 out of 5 stars

I placed an order taking advantage of the 50% off site wide promotion. After placing my order I got a text offering me an additional 10% coupon as incentive to continue with my purchase (as it was in... See more

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Rated 5 out of 5 stars

The customer Service reached Out so quickly to me and Helped mein such a nice and Kind way. I really appreciate that. Jessica was really nice. Keeho the Work Up:)

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Rated 5 out of 5 stars

Accidentally put my shipping address to the wrong country and got an answer from costumer support within minutes, super helpful. Now I hope the package really arrives, will update!

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Rated 5 out of 5 stars

Everything about the package was great for what I needed it for. It came really fast, that is one thing I definitely admire about this company; the need to push out orders in a good time frame. The pa... See more

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Rated 5 out of 5 stars

The team were excellent. All they cared about was solving the issue I had, no arguments or delay. Great experience.

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Rated 5 out of 5 stars

My haul was great! I've only shopped at edited twice before and didn't get a lot of stuff, so I was a bit nervous. I got my clothes and they fit amazing! The only issue was that one of my tops was a b... See more

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Rated 5 out of 5 stars

I had a shirt that came stained in the mail and I emailed customer service and in a very short amount of time got a response and a refund, i was impressed and satisfied with this service.

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Rated 5 out of 5 stars

Shipping is always as expected within the 7 days and i’m always so excited whenever i receive a package. Great items and always enhance my outfits!

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Rated 5 out of 5 stars

I loved everything I received all so flattering! I cannot wait to wear everything and represent Edikted clothing during the college tour!

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Rated 5 out of 5 stars

Customer service was very quick and helpful.This was my first time ordering from them and I’m really impressed.

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Rated 5 out of 5 stars

i had an issue with my jeans and they automatically sent me a new pair! super reliable and made my overall experience super good!

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Rated 5 out of 5 stars

i love the variety of style options. and not only that the customer service is brilliant. fast responses when emailing.

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Rated 5 out of 5 stars

I loved the service it was amazing everyone is polite and ships fast would buy again!

Rated 5 out of 5 stars

Everyone was so helpful when I emailed and the whole process was fun! Loved making the haul to post on my tiktok 🩷

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Rated 5 out of 5 stars

Customer service responded very quickly! I had a great experience because my return issue was resolved very quickly.

Company replied

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Company details

  1. Clothing Store
  2. Women's Clothing Store

Written by the company

Edikted, is a Gen-Z-orientated online fashion brand, heavily influenced by pop culture, technology, and style. Our team is focused on delivering you the most coveted styles, from clothing to accessories, inspired by the top streetwear looks, modern-day muses, and runway trends. We believe that everyone deserves access to affordable trend-lead fashion at their fingertips, regardless of shape or size.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Great costumer service

I had accidentally put the wrong adress on my order, and even though their policy says I can’t change it after the order has been sent, I reached out to their team and they helped me fix it within hours. Great costumer service!!!!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

So helpful with order cancellation

I made an order I did not mean to make. I emailed the customer service and they were so fast with responding. I got my refund very quickly as well. Additionally, they were very nice and apologetic even when it was not their fault. Great experience!!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!


Edikted always provides great customer service including shipping and receiving, quality clothing with good materials. Thank you!

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Shipping

Always have loved Edikted clothing and wear. Clothes are super in style, comfortable and fairly good quality. I recently had an issue and paid for express shipping. My package did not arrive within that timeline. I emailed asking for a refund for the shipping, and was immediately issued a refund for the express shipping. Edikted Support was very helpful, kind, and efficient. Would and will continue to support their brand :)

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

I love the pieces for edikted and all…

I love the pieces for edikted and all of my friends have them aswell. They have great trendy clothes. The costumer service is also really good and responded to my email in less than 12 hours, not with just responding but changing and correcting in the same email aswell. Their team is great and I’m very happy with how everything turned out!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I recently placed an order, but I had not seen that I had received emails with a discount code until after I placed the order. When I reached out to customer service, they responded very quickly and applied the discount for me. Their response was speedy, friendly, and helpful! I appreciated how they resolved the issue and will certainly recommend Edikted to friends and family!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Very quick and helpful response

I emailed a query on a Sunday afternoon and received a response from a human within a few minutes - very impressed. The items I bought were very good quality too - excellent fabric (not cheap looking / feeling) and fitted my daughter really well.

October 12, 2025
Unprompted review

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