Have an account use it regularly Changed my address Deposited from my paycheck and also government benefits Refunded my payment the first time for no apparent reason Got the payment resent a... See more
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Deposited money via zestpay, it took more than 24 hours but money arived. Was unable make purchase becouse my country rules. Wanted to withdrawl money back to my account. Got message that account susp... See more
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Seems to be a bit of a con. My father is locked in an endless loop trying to get an account verified so that he can withdraw money deposited from by another party. All ID is provided as requested bu... See more
I don't know why there's are many bad reviews, I recently sent money from my ecopays account to my bank account and there was no problem, they only asked me for proof that the bank account is mine for... See more
Company details
Written by the company
ecoPayz is a global payment solutions provider offering instant, safe and convenient payment services to customers and businesses across the globe. ecoPayz gives you a safe, convenient and flexible way of receiving, sending and spending money locally all on one online account. With two decades of expertise, we pride ourselves on our ever evolving payment products. Our ethos is to always listen to our customers and commit to providing the best service and solutions.
Contact info
United Kingdom
- ecopayz.com/contact
- ecopayz.com
2.9
Average
2K reviews
Have an account use it regularly
Have an account use it regularly
Changed my address
Deposited from my paycheck and also government benefits
Refunded my payment the first time for no apparent reason
Got the payment resent after my account was finished being reviewed
Now it’s been 3 days since my paycheck was processed into my Payz account it has not shown up in the app nor have they emailed me about my deposits
I’ve sent multiple emails but I’m clearly being ignored.
Ridiculous customer service they say 24 hours and I’ve waited DAYS for a response and to this day I still have no reply
Total sum gone unaccounted for £500.
Don’t use this bank as your main bank.
May 11, 2024
Unprompted review
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Seems to be a bit of a con
Seems to be a bit of a con. My father is locked in an endless loop trying to get an account verified so that he can withdraw money deposited from by another party. All ID is provided as requested but there are constant requests to resend them when they are perfectly clear. I think because he is elderly they are winding it out as long as possible in the hope he will give up.
May 6, 2024
Unprompted review
My girlfriend sent me money a an…
My girlfriend sent me money a an emergency and was immediately sent an email asking questions regarding the incoming transfer which I answered and shown proof however I’ve come to realise the next morning they decide to close my account with no reason whatsoever,literally not even an email explaining why, and I’ve tried to contact via email but haven’t got a response yet. What’s going to happen regarding the money my girly sent me because this is day light robbery at this point
February 14, 2024
Unprompted review
A complete unprofessional joke.. avoid if possible
I have submitted all the verification documents 6 days ago. I am still waiting for them to "verify" one photo in which they requested I hold a note etc. Customer service is 24/7?? Since when? I haven't gotten a single response in days and when I send them messages it comes back to my email as undeliverable. I am completely disappointed with this company and would not recommend it to anyone looking to have actual customer service or access to their money. If I could give zero stars I would.
September 4, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for your review! We are saddened to hear about your experience with the account verification process.
We would like to take this opportunity to inform you that our Team always aims to review our customers' accounts and provide our clients with updates as promptly as possible, however, some cases require more time, in order to be properly reviewed.
Please be informed that the decision was made to close your Payz account in accordance with our Terms of Use and the merchant was contacted, in order to reverse your account balance back to the source.
Not a good company ,provided passport…
Not a good company ,provided passport driving document and a photo and they rejected the photo that they asked for, they rejected a bank letter, the verification process is complete joke and i feel they are racist company.
August 11, 2023
Unprompted review
Reply from ecoPayz
Hello! Thank you for your review! We are sorry to hear that the account verification process has not been as smooth as expected!
We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are required to verify our clients' accounts, in order to be able to provide the full account functionality. It also ensures the security of our platform.
Our Team aims to assist our customers as efficiently as possible, however, as the document requirements are set by the regulatory body, submissions which do not meet certain criteria may be rejected.
Unfortunately, we could not locate your Payz account upon the information you provided us with in your review, therefore, we have reached you via Trustpilot for your account details.
In addition, please be advised that you may contact our 24/7 Customer Support Team via email customersupport@payz.com anytime, should you require any assistance, as we are always ready to help!
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Definitely a company to stay away from
Definitely a company to stay away from, the verification process is scary. Every time they ask for extra documents. Work with companies like wise whose verification process is very simple. It's a waste of your time.
July 31, 2023
Unprompted review
Reply from ecoPayz
Hi! We are saddened to hear about your experience with the account verification.
Please be informed that as a regulated and authorized financial organization, we are required to verify our clients' accounts, in order to be able to provide the full account functionality and ensure the security of our platform, therefore, certain documents are requested.
Sadly, upon information you provided us with in your review, we could not locate your account. Therefore, we have reached you via Trustpilot for your account details, in order to look into the issue mentioned further.
Alternatively, you may reach out to our 24/7 Customer Support Team via email customersupport@payz.com for assistance with your Payz account, as we are always ready to help.
Absolutely appalling platform
Absolutely appalling platform! My account got inexplicably locked after merely 3 transactions. As if the high fees weren't bad enough, I am yet to receive any refund and support is asking for private information although my account is fulled verified; it's as if they're running a scam!
August 3, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for taking the time to let us know your thoughts, it is highly appreciated as it helps us to improve the platform! We are sorry to hear that your experience with Payz has not been the most fortunate.
Please be informed that Payz is a regulated and authorized organisation to issue electronic money. Therefore, we are required to review our customers' accounts, and, in some cases, we are obliged to act in accordance with our Terms of Use requesting certain documents. This ensures the security of our platform.
We have reached out to you via Trustpilot to gather additional information, as we could not locate your account based on this review.
State benefits have been withheld
State benefits have been withheld. I had attached proof of payment on the app when prompted and emailed an hour after to chase it up, Payz then claimed that I hadn’t attached anything so I sent via email which they reviewed and said that it wasn’t compliant because it was a screenshot - fair enough - so I then attached a PDF and was then replied to with an automated response
“ Thank you for contacting the Payz Team!
We have received your message and upon review, we wanted to let you know we need some additional time to fully respond.
We always aim to get back to you as soon as possible, so it shouldn’t take too long, but might be a few days during busier periods.
Please feel free to contact us should you require any further assistance.
Best regards,
The Payz Team”
So when will my account be credited?
Update 26th of July: After being withheld for over 24hrs I have now been told
“ Please be informed that your deposit was reviewed and will be credited during the next business days.”
So not only has my money been withheld but they can’t even give me a timeframe for when I will have access to my money
July 25, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for sharing your experience with Payz! We apologize that it has not been the most pleasant one!
We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are required to review our customers' accounts and request certain documents in order to comply with the relevant laws and regulations and ensure the security of our platform. The document requirements are set by the regulatory body, and any documentation that does not meet these criteria may be rejected.
Upon locating your account, we found out that the deposit in question was credited to your Payz account on 26-07-2023. We also would like to inform you that your feedback about the services received during the review was taken into account, as it helps us to improve our services.
Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://payz.com/policies/complaints/
A payment was made to my account via…
A payment was made to my account via SEPA transfer over a month ago, I am still yet to receive my money, and y'all are doing nothing to rectify this issue, does that mean my money is gone? I regret using this platform.
May 16, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for reviewing Payz! We are saddened to see that you have not enjoyed using it!
Upon locating your account, we found out that the payment processor was contacted in relation to the transaction in question, however, it could not be located, as the funds had not entered our system. We advise you to contact the sender of the amount in regard to this payment.
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New to payz and I’ve already had…
New to payz and I’ve already had problems with the app and contact centre. Had funds sent through to payz app tried to send it to my bank account, had to upgrade to silver which took a few days and to find out that my money had been withdrawn straight back to where it came from without my permission! Wish I had actually looked this app up properly before installing.
June 11, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for your review! We are sorry to hear about your experience with our platform!
Please be informed that as a regulated and authorized financial organization, we are required to verify our clients' accounts, in order to be able to provide the full account functionality. Our Team aims to assist our customers as efficiently as possible, however, as the document requirements are set by the regulatory body, submissions which do not meet certain criteria cannot be accepted.
Sadly, upon information you provided us with in your review, we could not locate your account. Therefore, we have reached you via Trustpilot for your account details, in order to look into the issue mentioned further.
Alternatively, you may reach out to our 24/7 Customer Support Team via email customersupport@payz.com for assistance with your Payz account.
Lastly, we advise you to refer to our Complaints Policy in order for us to look into the aforementioned issues in depth: https://payz.com/policies/complaints/
I would leave zero stars if possible…
I would leave zero stars if possible made 2 transfers one from my friend for £50 another was from DWP for £350 and my account been frozen for 5 days now. It's also illegal and against FCA for them to hold benefit money they keep replying same scripted reply via email. Contacted all the correct channels regarding this they need there E money license removing. They have also emailed me 3 times calling me Diako Gaznaghi instead of Kyle broadhead which is proof there are copy and pasting replies.
June 5, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for sharing your experience with Payz! We are sorry to hear that it has not been the most pleasant one!
As a regulated and authorized financial institution, we are required to review our customers' accounts and billing activity, in order to ensure the security of our platform. In some cases, we are obliged to request additional documents and information, in accordance with our Terms of Use: https://payz.com/policies/terms-of-use/
Our Team aims to complete account reviews as fast as possible, however, depending on the circumstances surrounding the case, we may require additional time to complete our review. Please rest assured that the department in charge is fully involved in the review of your payments and, as soon as there are any updates, we will reach out to you via email.
We offer our apologies for the prolonged wait time and the inconveniences this has caused! Thank you for your patience and cooperation!
Update: We are glad to inform you that the deposits in question were refunded to the source on 16-06-2023.
I have been trying time and time again…
I have been trying time and time again to withdraw money into my bank account from Ecopayz and everytime I enter my details correctly it says my bank account details are not recognised. I have never experienced such difficulty with any other places when wanting to withdraw money back into my bank account. If there’s any way you can help with this then please do so!
June 7, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for your review! We are saddened to hear that your experience with the withdrawal request has not been as smooth as expected.
Upon locating your account, we found out that you have successfully placed a withdrawal request.
Should you have any further questions, please note that you may contact our 24/7 Customer Support Team via email customersupport@payz.com anytime for the assistance with your account, as we are always ready to help.
Moved my holiday savings from personal…
Moved my holiday savings from personal account into payz for safe keeping .but when I tried to transfer my money back into my personal account, my account has been restricted. And transfer pending.This has put my personal account into a overdraft as I already confirmed a holiday booking .Now both these accounts in my name .so can't see what any issue is .This is my money and its being held back by payz .Feel like I'm being robbed .now it's been released. Up to 5 days to reach my account. Ridiculous
May 26, 2023
Unprompted review
Reply from ecoPayz
Hi Noel!
Thank you for your review!
We are saddened to hear about your experience with Payz services. Please be advised that, as an Electronic Money Institution regulated by the FCA, Payz is committed to conducting account reviews so as to ensure the security of your account, our system, and comply with the applicable laws and regulations. Our I aim is to finalize any reviews as soon as reasonably possible.
We have located your account and can see that the restriction has been removed and your transfer is being processed. Once it has been completed, the transaction status in your account will be updated accordingly.
Should you have any questions or further concerns, please do not hesitate to contact our Customer Support Team via customersupport@payz.com.
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Your company really doing the good work…
Your company really doing the good work than other companies who don't have time for their customers.
Keep up the good excellent work 👍
May 21, 2023
Unprompted review
Every time I ever deposit money it…
Every time I ever deposit money it takes 4 days then the money is returned without any valid reason.
I have had the account for about 6months but it is of complete no use.
I think customer service is in India any way I spoke to some people abroad.
Closing the account today finally!
May 12, 2023
Unprompted review
Reply from ecoPayz
Hi! We are saddened to hear about your experience with our platform! Thank you for your feedback, as it helps us to improve our services!
Please be informed that our Team aims to process all transactions as fast and efficient as possible, however, several institutions are involved in processing the payments. Unfortunately, we could not locate your Payz account upon the information you provided us with in your review, in order to determine the issue, therefore, we have reached you via Trustpilot for your account details.
In addition, please be advised that you may contact our 24/7 Customer Support Team via email customersupport@payz.com, should you require any assistance, as we are always ready to help!
eco pays is really good
May 14, 2023
Unprompted review
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Effortless transacting
May 10, 2023
Unprompted review
I have been trying to get my account verified
I have been trying to get my account verified for weeks , every proof of residence i send you say is not acceptable, can we just sort this out please
April 26, 2023
Unprompted review
Reply from ecoPayz
Hi! Thank you for sharing your experience with the account verification process! We are sorry to hear that it has not been the most satisfying one!
Please be informed that as a regulated and authorized financial institution we are required to verify our customers by asking for certain verification documents, in order to be able to provide the full functionality of their ecoPayz account. The document requirements are set by the regulatory body, therefore submissions that do not meet these criteria may be rejected.
Please note that our 24/7 Customer Support Team is always available via email customersupport@ecopayz.com and is ready to help you with the submission of the documents.
Over complicated
Over complicated, customer care = absent. I've tried to keep up the account for the odd need but it's a lost battle. Today closed the account for good. If I knew earlier I'd never had opened an account with them. Friendly advice: steer clear of this!
April 24, 2023
Unprompted review
Reply from ecoPayz
Hi! We are sorry to hear about you experience with our platform! Thank you for your feedback, as it helps us to improve our customer experience!
Unfortunately, we were unable to locate your account with the information you have provided us with. Therefore, we have reached you via Trustpilot for your account details, in order to look into the issue further.
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