E-Scrooge 

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Rated 1 out of 5 stars

My order 9385683 is still being processed after more than 2 days after it's been created. I don't know where my money is. Nobody tells me its current status. Support desk is very rude and ignorant, li... See more

Company replied

Rated 5 out of 5 stars

Exchanged my Ripple XRP for PayPal USD with no problem and minimal fees. The process was very simple and much easier than trying to liquidate XRP with a bank wire. It took a little longer than expecte... See more

Company replied

Rated 1 out of 5 stars

Hi I purchased and paid for Paypal topup with this provider and they promissed max up 30min as topup timescale, passed almost 24h and still no added any money on Paypal, they did not ans... See more

Company replied

Rated 5 out of 5 stars

My first experience with E-Scrooge: Thanks, I successfully converted 1 ETH to USD PayPal. It's completed in less than 30 minutes. For much larger amounts, I will see how it goes. But now, very s... See more

Company replied

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Company details

  1. Currency Exchange Service
  2. Cryptocurrency Service
  3. Money Transfer Service
  4. Non-Bank Financial Service
  5. Payment Service

Information provided by various external sources

E-Scrooge is fast, reliable and secure e-currency and cryptocurrency exchange service. Our team is built of experts with over 10 years of experience in the field of electronic and cryptocurrency exchange. Buy Bitcoin in 10 minutes! Top up, withdraw and exchange electronic and cryptocurrency with us safely and reliably. We offer customer based approach and lowest fees on the market. Service is online 24/7/365.


Contact info

You should know


Rated 2 out of 5 stars

I received double charges from you and…

I received double charges from you and PayPal, pls think about your customer, before I use your services and received money without PayPal commission.

March 16, 2021
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

All questions regarding the PayPal system commission, you can find on the PayPal website

Rated 1 out of 5 stars

RIPPERS, DO NOT TRUST THEM GUYS!

i don't have enough space to paste the log, but i will past in this review!
3/7/2021 5:43:55 AM, Operator 5 (Консультант)
Why are you hysterical? There are rules for processing orders. And the order will be processed exclusively in accordance with the regulations.

3/7/2021 5:44:11 AM, you
why you make me hysterical?

3/7/2021 5:44:22 AM, you
this its the rule

3/7/2021 5:44:24 AM, you
'PayPal are processed within up to 24 hours.'

3/7/2021 5:44:30 AM, you
24 hours was gone.

3/7/2021 5:44:55 AM, you
and i m an older customer here btw

3/7/2021 5:45:16 AM, Operator 5 (Консультант)
no one will be faster for you to fulfill the order individually. If you do not like the conditions, you do not need to place an order. I'm not going to answer you in all communication channels.

3/7/2021 5:45:41 AM, you
what its this atitude bro?

3/7/2021 5:46:15 AM, Operator 5 (Консультант)
it makes no difference to us whether you are an old client or a new one. There are regulations and we adhere to them.

3/7/2021 5:46:38 AM, you
well i don;t care about it, i make a order yestarday its said 24hrs

3/7/2021 5:46:43 AM, you
that 24hrs was gone

3/7/2021 5:46:48 AM, you
and i didn't recieve my money lol

3/7/2021 5:48:01 AM, Operator 5 (Консультант)
on weekends and holidays, there may be delays of up to 48 hours. You wrote a claim for my site in the reviews. you create a lot of problems

3/7/2021 5:48:13 AM, you
no, for paypal doesnt said this

3/7/2021 5:48:45 AM, you
PayPal are processed within up to 24 hours.

3/7/2021 5:49:16 AM, you
i know the rules very good, its not my first exchange here

3/7/2021 5:49:24 AM, you
i have more like 12 transaction here

3/7/2021 5:49:36 AM, you
and never i ll got a problem with your site, just right now

3/7/2021 5:50:00 AM, you
'You wrote a claim for my site in the reviews. you create a lot of problems'

3/7/2021 5:50:06 AM, you
no i don't create any problem bro

3/7/2021 5:50:51 AM, you
it is my right as long as something is not respected

3/7/2021 5:51:32 AM, you
i m not that new in your site how u think i m

3/7/2021 5:51:33 AM, you
Amount of orders:13 Next discount level after:12082.2$ Discount:3%

3/7/2021 5:52:44 AM, you
and ofc i will cancelled the claim when its finished

3/7/2021 5:54:05 AM, you
and why u are that arrogant?

3/7/2021 5:54:49 AM, you
how can u said , i make a lot of problems, no bro you make that problems not me, i just exchange some money in a 'legit' site and i waiting my money from 30 hrs and i didn't recieve it

3/7/2021 5:55:21 AM, you
you see?

3/7/2021 5:55:22 AM, you
Order related to cash transfers (e.g. Alfa-CashIn) and PayPal are processed within up to 24 hours.

3/7/2021 5:55:30 AM, you
your rule its there.

3/7/2021 6:00:47 AM, you
so?

3/7/2021 6:03:25 AM, you
yea ofc now you don't answer anymore =))

3/7/2021 6:04:26 AM, Operator 5 (Консультант)
I already answered you. I'm not going to waste my time talking to you all day.

3/7/2021 6:04:33 AM, you
lol

3/7/2021 6:04:33 AM, Operator 5 (Консультант)
on weekends and holidays, there may be delays of up to 48 hours.

3/7/2021 6:04:44 AM, Operator 5 (Консультант)
will you wait 48 hours

3/7/2021 6:04:46 AM, you
THIS RULE ITS OWNED BY YOU?

3/7/2021 6:04:59 AM, you
can you show me where i can see that rule?

3/7/2021 6:05:10 AM, you
let me show u something

3/7/2021 6:06:37 AM, you
there you go, i think you don't know your own site rule bro

3/7/2021 6:07:10 AM, you
let me show u exactly

3/7/2021 6:07:11 AM, you
*IMPORTANT: Orders related to Instant money transfers (e.g. Money Gram/Contact/Golden Crown/RIA) are processed within 24 hours during working days and up to 48 hours in weekends. Order related to cash transfers (e.g. Alfa-CashIn) and PayPal are processed within up to 24 hours.

3/7/2021 6:07:30 AM, you
AND PAYPAL ARE PROCESSED "WITHIN" UP TO 24 HOURS

there you go boys and have fun ! BE CAREFOUL WITH THAT RIPPERS!

March 7, 2021
Unprompted review
Rated 1 out of 5 stars
Redirected

No customer service. I lost money!!

I put in a order and left this message- Hello. How are you? I have not been paid for order #3825030 and it has been over 24 hours.
I also used their contact is and chat and got no help or response. 1000$ gone. Don’t use these guys!

February 20, 2021
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Hey!

No need to create fake reviews.
Everything you wrote is a lie.
You don’t understand what you’re doing and how it all works.
You don't need to make exchanges in the future.
We will deny you service in the future. We do not work with such clients.
If you have problems with orders, then you can always get into the support.

Rated 1 out of 5 stars

monero to paypal

monero to paypal
"Min. amount to send for one order 5 XMR"
"Max. amount to receive for one order 900 USD"
basically impossible to exchange

oh also minimums are insanely high so i cant withdraw my tiny amount of currencies

February 17, 2021
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

We do not work with small amounts.

Rated 1 out of 5 stars

My order 9385683 is still being…

My order 9385683 is still being processed after more than 2 days after it's been created. I don't know where my money is. Nobody tells me its current status. Support desk is very rude and ignorant, like it is a flee market instead of a financial service. I regret that I've used e-scrooge, don't recommend to anyone.

March 27, 2020
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Hello!

Probably you are very gentle, when the operator asked you to wait for a dialogue, because this is caused by a large load on the support, you called it rudeness.
Your order has been partially completed.
We apologize for the delay.

With respect,
E-Scrooge Administration

Rated 1 out of 5 stars

Unrealised topup by E-scrooge

Hi

I purchased and paid for Paypal topup with this provider and they promissed max up 30min as topup timescale, passed almost 24h and still no added any money on Paypal, they did not answer at beginning to my email after that smug operators answer with backchat!

Stay away to such providers

Thanks

#Additional to the provider comments:#
There are many other persons with small amounts scammed by this company i just wish to be voice of everybody here, after this guys took money walk away no feedback or onswer even when answer insulting answer they use for.
Stay away to these scammers, they today here tomorrow close URL and re open other one... in finaly they receive money for non service offered, se below link screenshot receivd from them and mentioned 30min as on it and in chat box previous, nobody told us about such timescale as 24h at beginning!
prnt.sc/
rnor96

March 27, 2020
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Hello, sir!
Thanks for your feedback!

1. The schedule for your order is up to 24 hours, we immediately write about it on the website http://prntscr.com/rnp9nn.
2. Your order was created 15 hours ago, we did not violate the rules!
3. You were blocked after insults and humiliation of the operator on our service, screenshot http://prntscr.com/rnpbvl.

With respect,
E-Scrooge Administration

Rated 5 out of 5 stars

thanks...

Got payment thanks,, but cx service need to updated people when is a new orders.

February 7, 2020
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Thank you for your feedback!

We glad to serve and hope to see you again latter.

Kind regards,
Administration

Rated 3 out of 5 stars

Erc20 to alfabank took for 12…

Erc20 to alfabank took for 12 hours,with 4% fee charges i was expecting faster transfer. Other exchanges took me 5-30 mins.

January 28, 2020
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Thank you for your feedback!

We glad to serve and hope to see you again latter.

Kind regards,
Administration

Rated 3 out of 5 stars

I tried the service

***update**
After my post here and on another review website, my order is completed. Maybe is the chance maybe not but , thanks to e-Scrooge!.

I tried the service, in the FAQ, a paypal payment suppose to take up to 24h , its more the 35 hours now, and each time i talk to customer service, they keep telling me that my order will be completed in the next hour.......

I DONT recommend this website.... no trust in them,,,,,,,

I lost my crypto.... :(

operator 8: We will try to complete your order soon, thanks for waiting.
1H later.....
Chat was transferred to agent Operator 3
I apologize for the delay, your order will be completed within the next hour. I apologize again for the delay
2H later
Your order will be completed within the next 40 minutes, please do not have much heat. I apologize for the delay
1H later.....
you order in process!!!

...................... still nothing in my paypal account and the order still in process...........

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

2 weeks and counting

2 weeks and counting, still haven't rececived my payment, they say they didn't receive my money but transaction logs on the stellar network show otherwise...

December 30, 2019
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Dear Х.
We do not have this incident.
If you have questions, you can always ask them in online chat.

Regards, E-Scrooge

Rated 4 out of 5 stars

[ADV-PYPL] refund

[ADV-PYPL] I had an issue with my order and it was refunded by mistake, the staff were bit salty sometimes and give bot responses, but after 20 days i got my refund back, thanks for that

December 26, 2019
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Thank you for your feedback!

We glad to serve and hope to see you again latter.

Kind regards,
Administration

Rated 5 out of 5 stars

My first experience with E-Scrooge:

My first experience with E-Scrooge:
Thanks, I successfully converted 1 ETH to USD PayPal.
It's completed in less than 30 minutes.

For much larger amounts, I will see how it goes.
But now, very satisfied.

December 21, 2019
Unprompted review
E-Scrooge logo

Reply from E-Scrooge

Thank you for your feedback!

We glad to serve and hope to see you again latter.

Kind regards,
Administration

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