Elara Couture Reviews 870

Item took 9 business days (11 over all) to arrive which isn’t great tbh.

Ordering process and quality of product excellent. Only letdown was the delivery was stated as 3-5 days which didn’t happen for a second order in a row for me.

takes far too long gor delivery customet service not that helpful.

Ordered 2 items, only 1 turned up, the other one does not fit. I have been asking for refund for months. They keep telling to be patient. No more patience. This company is complet and utter ri Scam.... See more

Do not try to purchase from this site, you’ll never receive your order or see your money again!!!! Order placed on the 26th of August still waiting! Emails ignored now being returned undelivered. Th... See more

Terrible delivery time ! Terrible customer service if you get any ! Requested a refund nothing ! Just get told sorry I know it’s annoying when your order is delayed ! Won’t be purchase again and it’s... See more

I ordered over 9 weeks ago and many many emails later with no reply, now emails bounce back. Maybe these two young guys don’t know how to run a business very well be honest with your customers stop... See more

Awful company. Took 2 months to deliver one item. No response from customer service, you are just left guessing if you will ever receive your item or your money back. I have reported to trading standa... See more

What is happening with Don Sucre Ordered hoodies and t-shirts in the past and pleased with products - delivery was poor 2/3 weeks Now really upset ordered 2x t-shirts 3 September, sent numer... See more

Ordered t shirts over 3 months ago and still not received them. Initial response was good from customer service but not been blocked by them so email pings back. Going to have to raise with bank in or... See more

Still waiting on my hoodie. Bought it on the 6th September. I have queried twice, both times an auto response saying someone would be in touch. Full of promises of expediting my purchase as soon... See more

Ordered t shirts on the 4th September for a holiday I was going on on the 27th September and didn’t arrive. Still haven’t arrived now either. I’ve had one automated email sent on the 21st September to... See more

Not very good customer service, ordered a jacket last month they sent the wrong jacket and it was not even the right size have tried to return it but not getting much help had one response to my emai... See more

Bought 3 hoodies and a T-shirt. After 2 weeks haven’t arrived, wrote to them that no longer require the order and ask for the money back. After an hour received email confirming order sent which arriv... See more

I placed my order for 3 items in June and a few weeks later got an email saying that there were delays due to high volume. It is now the end of August and no communication and no merchandise. I am goi... See more

Same as everyone else, ordered 2 shirts at the beginning of September and no sign of it showing up. Have tried emailing however my last few emails have been ignored. Very disappointed

Order placed and paid for on 7th July 2024 via SHOP at the stipulated 3-5 business days delivery. I contacted the company 2 weeks later and was told there were some delays. I contacted again a week la... See more

Basically, a company of thieves taking your money and not sending out goods then blocking you on emails. Do not purchase from them do not send them any money, you will not receive anything.

Such a shame, my husband loves this brand. I ordered 2 months ago, not heard anything from them for over a month even though I email chasing. Luckily I paid with Klarna on a 30 day basis so have repo... See more

I ordered on the 2nd September 2024 and still no sign of my order and now the email address isn't working is it keeps bouncing back. Have had 1 reply to my emails saying they are looking into it bu... See more

Absolute disgrace of a company. I have purchased Tee shirts from them twice now. The first order took over a month to arrive, I thought that was just bad luck and does happen sometimes. The second... See more

I Ordered on the 4th September, have not received my order, I emailed them, on September 18th to which they replied, but now the email is bouncing back, which suggests they have 'done a runner'.... See more

Still no communication on where to return the misdescribed clothing items. Avoid this site

I can see a massive difference in this company - I wrote a review in Jan 2023 not faulting the company or service - I ordered 15 sept this year and still haven’t recieved the order - they responded to... See more

Do not recommend. Waited 2 weeks for delivery, by then it was too late as it was a present. When the t shirt did arrive it stunk of glue, not the quality I expect from something over £30, c... See more

Placed an order on 12th of September and still waiting. Emailed them on a number of occasions and told they would get back within 24 hours but nothing! Now the email address is blocked!

Absolute joke company. Ordered hoodie on the 12th September. Still not arrived. Reused to answer emails, DO NOT THROW AWAY YOUR CASH. SCAM!

Ordered next day delivery on 30th June. Now the 18th July and still no sign of order. Have reached out to the company on multiple occasions and have got the same generic automated email you can clearl... See more

Took nearly 4 weeks for my order to be delivered order the t shirts for my holiday and didn’t arrive on time,, no email or updates to say when there where going to be delivered

I have been waiting for my order over a month now, customer support don't bother to reply to my emails... It's a shame as I really loved the product and been shopping DS for the past couple of years.... See more

Ordered earlier this month, said it would take 3-5 days to arrive, have received nothing. They ignore DMs and emails even though they say they will get back to you in up to 24 hours. Waste of time, do... See more

absolute joke this company took my money 6th September and 12th of December go bust pls still no delivery

Appalling , waiting over a month for my delivery, they refuse point blank to reply to emails, appalling, DO NOT ORDER

Order a hoodie no reply from emails and saying store unavailable How do I get refund Waste of space do not order if these

No email reply ordered hoodie waiting for it Email keeps returning terrible service waste of time

Fast delivery and great quality product, was unsure whether to order after reading some reviews but everything went perfectly

Shocking company. I have tried to claim back through my bank and these scumbags have claimed they sent all the good. Funny how the email address now just bounces back and the website has gone.

Scam company . Took my money and never delivered the product . Customer service never replied

Take your money and dont send anything stay well clear company ran by two scammers.

No reply from them via email or IG DMs. Ordered T-shirts for a holiday but dont think I’ll be receiving them any time soon. Seems to be a scam.

Excellent quality and delivery. This is my second purchase. Wash well too 💚

Communication was great! Item came exactly as the image shows perfect birthday gift !!

Changed the company name to try and get rid of terrible reviews. Don’t be fooled . DO NOT PURCHASE FROM THEM

Quality top admired by many. 5 ⭐️

Its part of don sucre there scammers stay clear!!!!!!

Fast delivery and good quality

Innovative design, friendly communication

Dear customer service person William at Elara Trends …you promised you’d give me a return address for the totally miss described shorts I received. As of today no such address has been sent. Wha... See more