Denmans Electrical Wholesalers Reviews 1,191

Web order passed to branch that closed 5 days earlier - so nothing happened for 7 days. Waited 7 days for promised corrected delivery. Nothing. Given the run around on 3rd and 4th call. Goods arrived following day UPS.
They were friendly and helpful but ultimately disorganized.

Great customer service. Easy to use website.

Purchased two led lights, received purchase confirmation receipt, received Trustpilot review request. Have not yet received items (6days since ordering) or any dispatch note or any updates. I understand you may not be as fast as some large selling sites, but you haven’t indicated when the items might actually be dispatched before asking for a review.

Went into Saltash Cornwall , the customer service was shocking wouldn’t even step outside to have a look at my welder to get the right part. Said I had to take it off as the photos weren’t good enough Email sent to head office. , not impressed will now find a new electrical store with better service.

The EV charger arrived quickly and was a great price. I would buy from Denmans again.

Great customer service @ Thetford Branch, with efficient and friendly staff. Long term supplier - cannot recommend highly enough :)

Easy to get update on order progress
Friendly helpful staff at the branch

Always such a great experience when using denmans, Robbie and amber are great and very knowledgeable.

Dealing with Angie and Robyn could not be simpler, communication is always fluid and effective! Great people and service

I ordered a 5ltr fuel can, I still haven’t received it since the 28th may when I ordered it, it’s now the 8th June and had no feedback on what is happening and you keep sending me emails for a review on how my experience went. Need I say more!!!!

Always an excellent service from my local branch, they keep a great selection of products at decent prices. The delivery service is spot on, always turn up when they say. Can’t fault them at all.

We were able to buy an exact match for our old shower fan unit and that made fitting relatively easy. We ordered at lunchtime and it was delivered first thing the following morning. The price was competitive too! All round excellent service.

Knowledgeable and friendly staff. Great level of service. Highly recommend them.

Counter service and friendliness great but stock showing on screen incorrect. Staff resolved this by getting item for next day

Prompt next day delivery
Easy online order

Had the exact product and when I visited the Wrexham site the colleague who delt with me was engaging and polite.

Refund - Order Confirmation 22187063

I was originally promised a refund on 24 March and I can’t believe that I have now been waiting for a refund for 2 months.

There have been many email exchanges with Amirr Ehsan (Digital Customer Support Team) who has confirmed on each occasion that a credit note has been raised, referred to the Cashier Receipts Team and the refund should be processed within 5-7 days.

The last email exchange was 2 weeks ago (14th May) and in the circumstances I asked that the matter be recorded as a Formal Complaint.

I also requested details of Denman’s Formal Complaint Procedure.

I understand that the matter was referred to Sarah.Arthur1 @ rexel.co.uk to progress.

I am very disappointed that a further 2 weeks has passed without any further contact.

I would be grateful if you could arrange to complete the refund without further delay and provide details of the Formal Complaints Procedure.

Fantastic as always, Cheltenham branch are really good, very helpful and very knowledgable.