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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the prices, often noting them as competitive and a great value, especially for perfumes. Many consumers appreciate the wide selection of products available and the authenticity of the items they purchased. The delivery service is generally considered fast and efficient, with some expressing delight at receiving their orders sooner than expected. However, some consumers have reported issues with their orders. While many are satisfied, there are mixed opinions regarding the order process. Some reviewers have experienced problems with the delivery, such as delays or damaged packaging. A few reviewers mentioned negative experiences with customer service, citing slow response times. Despite these issues, many customers are willing to repurchase, highlighting the company's attractive prices and product quality.

Based on these reviews

Rated 4 out of 5 stars

Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more

Rated 4 out of 5 stars

This is a 2 part review ... the first is about the content: Amazing prices, great products and shipping arrives on time. However the website needs improvements... specially in what regards the wis... See more

Rated 4 out of 5 stars

The company had the perfume my wife wanted, the ordering process was simple. The perfume arrived about 7 days after it was due to be delivered but that wasn’t a major problem for me. I would use deloo... See more

Rated 4 out of 5 stars

Ordered a perfume which is a favourite and difficult to find at a good price. The price was extremely competitive and the order was sent as indicated by Deloox and delivered in the frame time as in... See more

Rated 5 out of 5 stars

Great product and great service. Shipment arrived almost one full week before the date advised. Products exactly as advertised. Can't recommend highly enough, will definitely use again.

Rated 5 out of 5 stars

Wide selection of products and great value. I always compare prices of perfumes before buying and here i really got the best ones (for the 2 i bought, it's not always like that anyway) Easy to find... See more

Rated 5 out of 5 stars

My initial concern was that this may be grey imported items that could be have questionable sourcing practices - but so far, all the items I've ordered from the website are all legitimate products a... See more

Rated 3 out of 5 stars

I would rate 3.5 stars. The customer service I received when enquiring the whereabouts of my extremely late package was terrible,Why over promise and underdeliver and then keep sending emails advisin... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect — fast delivery, great packaging, and exactly what I ordered. The perfumes are high-quality and 100% original. Thank you, Deloox!

Rated 5 out of 5 stars

Delivery was rapid, I ordered 2 colonges that I'd use and both were well under the price of what I'd pay, the CK, was for a snippet of the price that I'd normally pay, so I was sceptical as to whet... See more

Rated 5 out of 5 stars

Safe and secure site offering original products at competitive prices.User friendly with products dispatched and received very quickly. This company sets the bar very high with a top rate professional... See more

Rated 5 out of 5 stars

The prices are very attractive, and when the delivery goes wrong, there is a quick correction! Also the communication is quick and flexibele!

Rated 5 out of 5 stars

I'm very happy with this supplier. The prices are unbeatable, which made me worried that I might end up getting dupes. I can confirm though that what I got is genuine stuff. Delivery was delayed by on... See more

Rated 5 out of 5 stars

Im going to give a full honest review. At first I was skeptical because It was my first time ordering from this site and thought I would get ripped off or get a fake perfume, but that’s not the case h... See more

Rated 5 out of 5 stars

As a perfume collector, it is here at Deloox that I largely buy my perfumes, because I find a wide variety of brands and fragrances here. It is a reference store and one of the best online perfumery s... See more

Rated 5 out of 5 stars

I was thinking a lot looking at all of that hateful comments, and still can't understand where are they coming from. It was quite unusual for me to order from someone not familiar. But! It was worth... See more

Rated 5 out of 5 stars

Every time I order, the delivery is fast as lightning. I love the fragrances offered and surely will order again and again.

Rated 5 out of 5 stars

I had a great experience with this online shop! Found a very nice offer for a niche fragrance, and the fast shipping exceeded my expectations. I also appreciated the email updates on the status of my... See more

Rated 5 out of 5 stars

Ordered a perfume as a Christmas present (well ahead of the busy Christmas period). The price was extremely competitive and and the order arrived within the timeframe indicated by Deloox (3 work... See more

Rated 5 out of 5 stars

Perfect customer service to start with and amazing true products. Big fan!

Rated 3 out of 5 stars

I would rate 3.5 stars. The customer service I received when enquiring the whereabouts of my extremely late package was terrible, but the prices and quality of the fragrances when received is excell... See more

Rated 5 out of 5 stars

First of all the ordering process was so smooth. In all honesty I did not expect to receive my items that quick. I had told myself I will have to go at least 3days without smelling fabulous but my ite... See more

Rated 5 out of 5 stars

I've had two orders from Deloox now. One absolutely perfect, no problems. In the second parcel one of the perfume bottles was broken and totally empty by the time I opened it. I emailed customer ser... See more

Rated 5 out of 5 stars

This was my first time buying from Deloox . I was very happy with the experience. I purchased a bottle of my favourite perfume at 50% of the price in my local pharmacy. The process went very smoothly,... See more

Rated 5 out of 5 stars

Brilliant website with great product and prices. Maybe a little too easy to shop if I'm honest, my bank balance isn't look too good... 😂 Highly recommend their service. I have had no issues with eith... See more

Rated 5 out of 5 stars

My first time buying online from this website and I was so impressed by their services. The items arrived ahead of the scheduled date and at a price lower than most sites than some of my usual to go t... See more

Rated 5 out of 5 stars

Fast shipping to Croatia, fair price for a Xerjoff fragrance, professionally packed. I wish only that the shipping fee was lower (9 EUR) as many shops have free shipping for orders over 100 EUR, bu... See more

Rated 3 out of 5 stars

good prices and fast delievery but my 200€+ Amouage fragrance must have been a used product, because the sprayer was already primed and sprayed instantly when I pressed the sprayer. Usually it takes a... See more

Rated 5 out of 5 stars

I was delighted with the 50% price offer on a Lancome perfume I love that was not available anywhere else. The perfume I wanted is normally €130 but I got it for €65. I could gave got 2 bottles fo... See more

Rated 5 out of 5 stars

I was apprehensive about my first purchase because there had been no updates on the tracking for a few days, but thank God it was only a small delay and I received my purchase correctly! So far I rec... See more

Rated 5 out of 5 stars

If you don’t mind waiting a little then I would recommend this site. Amazing customer feedback, that is quick to help the customer and of course amazing prices that you can’t be angry at.

Rated 5 out of 5 stars

Easy website to navigate on. I placed my order and was told 4 to 9 working days for delivery. The product was delivered on time. The product was the right one. Good bargains. Perfect. I would highly r... See more

Rated 3 out of 5 stars

I was unhappy with the shipping. I ordered two perfumes and they were literally placed in the box without any packaging or bubble wrap. They bounced around and damaged the perfume boxes. Thankfully... See more

Company replied

Rated 5 out of 5 stars

First time ordering from deloox and it was amazing. Great customer service and item arrived within 2 days. Packaging was also very good.

Rated 5 out of 5 stars

It came much faster than I expected, and straight to my door. It’s authentic in original packaging. Would definitely buy again from here.

Rated 5 out of 5 stars

Great selection and great value. Easy to find what you are looking for. Very speedy delivery times. Will definitely buy from there again!!!

Rated 5 out of 5 stars

It's my first time purchasing in Deloox.com, and it was a great experience of fast delivery, great quality of products, very well packed and with great price as well. Highly recommend and for sure I'l... See more

Rated 5 out of 5 stars

Great selection for perfumes! I like niche brands and I did find very interesting and at attractive prices fragrances. With a first order I was a bit worried because I waited quite long for delivery b... See more

Rated 4 out of 5 stars

Horrible experience, nail polish came half empty, lip balm expired. Customer service ignores. I would like to add that they sent me a new parcel. Everything is intact and of good quality. Thank you fo... See more

Company replied

Rated 5 out of 5 stars

I've shopped at Deloox online store a few times, and every time I've been pleasantly surprised by the quality and prices. Last time, I was surprised by the 48-hour delivery to Germany — sometimes e... See more

Rated 4 out of 5 stars

On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more

Company replied

Rated 5 out of 5 stars

These tablets have been a game changer for me, and my brother. My weight issues have improved and I feel less bloated. Overall it's done exactly what I wanted. I gave my brother a bottle and he's supe... See more

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Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Cheap prices and legitimate items

My initial concern was that this may be grey imported items that could be have questionable sourcing practices - but so far, all the items I've ordered from the website are all legitimate products and where possible, I've even scanned the QR codes directly on the packaging which is printed by the manufacturer which have also confirmed they're legitimate. So really pleased as some the prices are really cheap compared to other websites.

Also, a big shout out to Nicolle for helping me with my order by arranging an extra perfume to be delivered on top of my previous order which hadn't already been shipped.

October 23, 2025
Unprompted review
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Rated 1 out of 5 stars

THE PARCEL I RECEIVED WAS EMPTY!!!!!

On October 13, 2025 I ordered a parfume (Order number 17593497) Yves Saint Laurent La Nuit De L'Homme Eau de Toilette 200 ml - article number 1024160, from the site deloox.com
However, on October 20, 2025 I received the box which was EMPTY with no product inside!!!!!!
I am totally shocked, since this is the first time something like this happens to me.
I contacted immediately the customer service and I am waiting for their response and explanation. I have also already sent them all the photos and information they asked.
I also noticed by reading the other reviews that this has happened before with other customers.
If they don’t send me the product or return me my money I will have to inform paypal, my bank and of course all relevant local authorities in my country and their country.
I wont let this go because I am fully aware of my rights and I will do anything in my power to get my money back.
I really hope this is just a mistake.
If the situation will change, I will definitely come back with a new review, because this would be the right thing to do.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great service

Great product and great service. Shipment arrived almost one full week before the date advised.
Products exactly as advertised. Can't recommend highly enough, will definitely use again.

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolute scam.

Absolute scam.

Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them.

Customer support is mostly AI, and when you get a human they are everything but helpful.

Do not buy!

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Fully satisfied

Wide selection of products and great value. I always compare prices of perfumes before buying and here i really got the best ones (for the 2 i bought, it's not always like that anyway) Easy to find what you are looking for. Fast delivery and parcel arrived in perfect conditions . Will definitely buy again...

September 18, 2025
Unprompted review
Rated 4 out of 5 stars

Great value and huge range

Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in Ireland in the past, Deloox customer service was excellent though when I reached out with my concerns when the tracking label failed to update after a week. My items arrived 9 days after ordering them, which was longer than expected when the order was placed.

September 12, 2025
Unprompted review
Rated 4 out of 5 stars

After Items lost company promised refund

Items were underway lost by the currier, company promised after investigation of some 10 days to refund.
I will stay as a customer with the company.

September 30, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing inconvenience with your order.

We understand that it is very disappointing to receive an incomplete package. Our records show that the entire order was shipped and that the weight is correct. We have therefore launched an investigation with the carrier to find out what went wrong during transit.

As soon as we have more information, we will contact you immediately.

Kind regards,
Team Deloox

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Rated 5 out of 5 stars

Deloox is such a good find

Delivery was rapid, I ordered 2 colonges that I'd use and both were well under the price of what I'd pay, the CK, was for a snippet of the price that I'd normally pay, so I was sceptical as to whether they were original colonges, but to my surprise, they were originals now I'd go nowhere else for my purchases, it'll be Deloox from now on, I have already looked for other colonges that I'd use and indeed, they're far cheaper than any store or other website that I've seen out there. The CK in 200ml and Le Male in 200ml is just a start, Fahrenheit is next, then creed etc.

I would highly recommend Deloox for your purchase and delivery via courier within a few days was epic.
Thank you Deloox

September 11, 2025
Unprompted review
Rated 1 out of 5 stars
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I received an empty packet

I received an empty packet, without the perfume i had ordered. I was told to send pictures of the empty packet.
It' been a week since then with no response.
I have never seen such an indifference in other sites. Very dissapointed

September 20, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We’re sorry to hear about the inconvenience with your order.

We fully understand how frustrating this must be. We started an investigation yesterday and have asked for some additional photos to complete the report for the carrier. This will help us resolve the matter faster and more accurately. We kindly ask you to share the requested information and await the outcome of the investigation.

Kind regards,
Team Deloox.

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Rated 1 out of 5 stars

unacceptable!

shipping took 4-5 days, the site said 1. also, when i asked to talk to a worker, i never got a response back! this is unacceptable

September 23, 2025
Unprompted review
Deloox logo

Reply from Deloox

Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with your order.

Unfortunately, we cannot find an order under your name and we have not received the requested information. We kindly ask you to share this information or contact our customer service. You can do this by e-mail, chatbot or telephone; we are available every weekday until 12:00 noon.

Kind regards,
Team Deloox

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