Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more
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At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!
Contact info
Netherlands
- deloox.com
Replied to 93% of negative reviews
Typically replies within 2 weeks
Cheap prices and legitimate items
My initial concern was that this may be grey imported items that could be have questionable sourcing practices - but so far, all the items I've ordered from the website are all legitimate products and where possible, I've even scanned the QR codes directly on the packaging which is printed by the manufacturer which have also confirmed they're legitimate. So really pleased as some the prices are really cheap compared to other websites.
Also, a big shout out to Nicolle for helping me with my order by arranging an extra perfume to be delivered on top of my previous order which hadn't already been shipped.
THE PARCEL I RECEIVED WAS EMPTY!!!!!
On October 13, 2025 I ordered a parfume (Order number 17593497) Yves Saint Laurent La Nuit De L'Homme Eau de Toilette 200 ml - article number 1024160, from the site deloox.com
However, on October 20, 2025 I received the box which was EMPTY with no product inside!!!!!!
I am totally shocked, since this is the first time something like this happens to me.
I contacted immediately the customer service and I am waiting for their response and explanation. I have also already sent them all the photos and information they asked.
I also noticed by reading the other reviews that this has happened before with other customers.
If they don’t send me the product or return me my money I will have to inform paypal, my bank and of course all relevant local authorities in my country and their country.
I wont let this go because I am fully aware of my rights and I will do anything in my power to get my money back.
I really hope this is just a mistake.
If the situation will change, I will definitely come back with a new review, because this would be the right thing to do.
The prices are very attractive
The prices are very attractive, and when the delivery goes wrong, there is a quick correction!
Also the communication is quick and flexibele!
Great product and great service
Great product and great service. Shipment arrived almost one full week before the date advised.
Products exactly as advertised. Can't recommend highly enough, will definitely use again.
***** Star Experience
Every time I order, the delivery is fast as lightning. I love the fragrances offered and surely will order again and again.
Great Experience with My order
Everything was perfect — fast delivery, great packaging, and exactly what I ordered. The perfumes are high-quality and 100% original. Thank you, Deloox!
Absolute scam.
Absolute scam.
Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them.
Customer support is mostly AI, and when you get a human they are everything but helpful.
Do not buy!
Very good prices with original products
Great price - product missing
Great price.
3 weeks and still not received order in Ireland.
Not much info coming from Deloox so can’t give anything except for a 1 star
Fully satisfied
Wide selection of products and great value. I always compare prices of perfumes before buying and here i really got the best ones (for the 2 i bought, it's not always like that anyway) Easy to find what you are looking for. Fast delivery and parcel arrived in perfect conditions . Will definitely buy again...
Great value and huge range
Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in Ireland in the past, Deloox customer service was excellent though when I reached out with my concerns when the tracking label failed to update after a week. My items arrived 9 days after ordering them, which was longer than expected when the order was placed.
After Items lost company promised refund
Items were underway lost by the currier, company promised after investigation of some 10 days to refund.
I will stay as a customer with the company.

Reply from Deloox
Deloox is such a good find
Delivery was rapid, I ordered 2 colonges that I'd use and both were well under the price of what I'd pay, the CK, was for a snippet of the price that I'd normally pay, so I was sceptical as to whether they were original colonges, but to my surprise, they were originals now I'd go nowhere else for my purchases, it'll be Deloox from now on, I have already looked for other colonges that I'd use and indeed, they're far cheaper than any store or other website that I've seen out there. The CK in 200ml and Le Male in 200ml is just a start, Fahrenheit is next, then creed etc.
I would highly recommend Deloox for your purchase and delivery via courier within a few days was epic.
Thank you Deloox
I received an empty packet
I received an empty packet, without the perfume i had ordered. I was told to send pictures of the empty packet.
It' been a week since then with no response.
I have never seen such an indifference in other sites. Very dissapointed

Reply from Deloox
Highly recommended
The company had the perfume my wife…
The company had the perfume my wife wanted, the ordering process was simple. The perfume arrived about 7 days after it was due to be delivered but that wasn’t a major problem for me. I would use deloox again
Excellent price and service
Easy order process and prompt delivery.
unacceptable!
shipping took 4-5 days, the site said 1. also, when i asked to talk to a worker, i never got a response back! this is unacceptable

Reply from Deloox
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