CreditSecrets.com Reviews 867

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness, patience, and extensive knowledge. Consumers appreciate the team members' ability to clearly explain complex issues and provide effective solutions. People feel supported throughout their credit repair journey, with many expressing gratitude for the personalized attention they receive. The level of service is a recurring theme, with reviewers frequently mentioning specific representatives by name and commending their professionalism and dedication. Consumers find the staff to be not only knowledgeable but also genuinely caring, which makes them feel valued and understood. The promptness and efficiency of the service are also highly appreciated.

Based on these reviews

Rated 5 out of 5 stars

Personally It’s about helping people and our love ones who want to help themselves. “ Making- Change “ Progress ! Iron sharpens Iron ! My elders always passed on good advice, a mind is a terrible th... See more

Rated 5 out of 5 stars

Rick was attentive, knowledgeable and patient with me (some one who is not a techy person). He is an asset to your company. Keep up the great customer service as demonstrated. Thanks again. Have... See more

Rated 5 out of 5 stars

Your representative was very knowledgeable and kind. She found my account very efficiently. She explained what went wrong and I also received a refund.

Rated 5 out of 5 stars

I understand that life can get busy, and it's great to hear that you are planning to try out CreditSecrets.com when you have more time. It's reassuring to know that if you encounter any issues with th... See more

Company replied

Rated 5 out of 5 stars

Great customer service!! Been telling friends about Credit Secrets & how it’s a PROFESSIONAL PROGRAM TO FIX & BUILD CREDIT!!!! Great job team especially ( MARIO ) he actually found my old account... See more

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Rated 5 out of 5 stars

I started reading the book and it not only tells you how fix your credit, it goes IN DEPTH and explains step by step after first going through all the different scenarios and possible issues. For any... See more

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Rated 5 out of 5 stars

Mario was super helpful, patient and informative. I had no idea where to begin and he easily clarified for me in the most simplest way possible and got me up to speed. Now everything makes perfect s... See more

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Rated 5 out of 5 stars

I have been looking into repairing my credit for years now. Reading countless books, hours of video, hired not one, but 2 different credit repair companies after getting hit for a several hundred doll... See more

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Rated 5 out of 5 stars

We all know its overwhelming & frustrating when we cause ourselves more grief. I just started reading the book & looking through the letters to send to CB & found the Automator & now all the helpful... See more

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Rated 5 out of 5 stars

This is an amazing program , doing exactly what the program details every step you see results , it includes things you can also do to boost your credit score while you wait for the results , they mak... See more

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Rated 5 out of 5 stars

Sonya not only listened to me, but she HEARD what my issues were and answered my questions thoroughly; Sonya was very professional, patient and knowledgeable. I received an updated email documenting... See more

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Rated 5 out of 5 stars

Mario was EXCELLENT! I'm a retired businessman who has been financially hit hard by Covid and I need to repair credit - all my life it's been 775-830 - now just below 700 with a derogatory th... See more

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Rated 5 out of 5 stars

I called the support number to help me get logged in! I was thrown off track after submitting my payment! The agent I spoke w/ got me back on track @ led me thru the whole process: creating my usernam... See more

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Rated 5 out of 5 stars

I bought the book CREDIT SECRETS many months ago but have had neither the time, nor the hardware and Automator soft ware to enable me to efficiently use the program. Last week, I fractured my right k... See more

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Rated 5 out of 5 stars

I actually purchased credit secrets about two years ago, but never decided to use it until last week. I don’t know what I’ve been waiting for because this program is just wonderful and the people cust... See more

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Rated 5 out of 5 stars

My representative was very helpful, she really cared about my credit issues. I’m impressed with her knowledge, she was able to explain in detail all my questions. I purchased your Automator and got y... See more

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Rated 5 out of 5 stars

Ann, made my morning even better. I was ready to cancel because I was not seeing any value in the program or access my dashboard. Ann took time to help troubleshoot the issues, as it turns out you c... See more

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Rated 5 out of 5 stars

Hello I called Credit Secrets and spoked with Mario he was very helpful and questions or concerns I may ask from him was on point. Mario is a excellent Representative to talked and resolved and issues... See more

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Rated 5 out of 5 stars

Credit Secrets truly cares, they are very professional and their program really works! I have tried other credit repair companies in the past with little results. I highly recommend this company with... See more

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Rated 5 out of 5 stars

Calling me back and replying to my e-mail questions. That is service. I am a medical doctor and I believe in service. I offer my patients the opportunity to call me 24 hours per day and 365 days a yea... See more

Company replied

Rated 5 out of 5 stars

Mario, the Representative who responded was very kind, patient, thorough and knowledgeable. He took the time to address each of my concerns, instead of just brushing me off, which I really appreciate... See more

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Rated 5 out of 5 stars

I was called back by Sonia without even leaving a message after their office closed. I was confused how to begin so I did not immediately get with the program. But, I appreciated every email from Jay... See more

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Rated 5 out of 5 stars

The customer service is top notch and the program itself deserves an a++++. I can't say enough about this program. If you follow the steps, you WILL raise your credit score, just stick to the progra... See more

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Rated 3 out of 5 stars

Good morning to all, I have not actually used this product yet, I am getting ready to order it. I read the reviews because honestly, I am tired of being scammed and ending up worse off than when I sta... See more

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Rated 4 out of 5 stars

My Credit improved about 100pts from each bureau. I hit a plateau and will be using a service to take me further. This was a great educational foundation. Many letters received the response that it di... See more

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Rated 5 out of 5 stars

Ann. I can't express how much I appreciate the customer care I received from Ann. She delivered excellent service. When I called, I was thinking I had purchased a credit solution product with a... See more

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Rated 5 out of 5 stars

I do a lot of business online and CreditSecrets has the best customer service I have experienced in a long time. Leo the customer Service reprehensive did a outstanding job in answering my questions.... See more

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Rated 5 out of 5 stars

This is a bona fide company with owners who have walked the talk. I learned so much just thru their Credit Secrets book, and they offer so much more. Credit scores are so important in our daily livi... See more

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Rated 5 out of 5 stars

Is seeing that my bank flag the transactions so I missed an opportunity to already be working on my credit! Now we can move forward and get the automated system up fix my credit faster I can't take th... See more

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Rated 5 out of 5 stars

I recently had an issue with payment on CreditSecrets.com, but I was pleasantly surprised by the quick and professional response I received. The team handled the problem in a timely manner and made su... See more

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Rated 5 out of 5 stars

I had a great experience with this company. They are the real deal. All you have to do is follow the guide and magic begins to happen! I wish I had known this information years ago. If you bypass thi... See more

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Rated 5 out of 5 stars

Thanks to your books and the legal information which governs the laws of credit. My credit has gone from 300 to 700 and I’m not stopping until it’s back up to 800. Thank you Your company is worth $1... See more

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Rated 5 out of 5 stars

Mario was very positive and helpful with canceling a subscription that I didn’t need. He was informative about credit Secrets and how they are here to help anytime. Thank you

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Rated 5 out of 5 stars

I’ve been with Credit Secrets for a number of years now and the experience has been phenomenal. The customer service and support team members have always been helpful and amazing. From answering que... See more

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Rated 5 out of 5 stars

I spoke with Mario today. He was very helpful and was able to guide me to all the answers to my immediate questions. I am completely satisfied with his assessment and ability to resolve my situation.... See more

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Rated 5 out of 5 stars

Really helpful with my concerns. I needed access to The Automator and I was given access immediately. And I also needed access to Credit Secrets Audio Book which I got with no problem whatsoever. I ha... See more

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Rated 5 out of 5 stars

Support was excellent. When I called and got connected to a rep it was quick and hassle free. The agent was knowledgeable and efficient. I can tell that this is one of my better decisions. Credit Secr... See more

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Rated 5 out of 5 stars

Ann is a very helpful, knowledgeable, professional employee. She provides great customer service. Hope she is acknowledge for the great work she does and I hope she receives a pay increase and promoti... See more

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Rated 5 out of 5 stars

Yes,I’m pleased with the help that I received and Iam looking forward to learning more about the program,thank you

Company replied

Rated 5 out of 5 stars

The representative was very polite, understood why I called, and quickly took care of why I called. Keep up the good work hiring such a nice representative to field consumer questions‼️

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Rated 5 out of 5 stars

I had a problem with the web, but Credit Secret had no problem with assisting me with that. I look forward to finding out what Credit Secret has to offer.

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Rated 5 out of 5 stars

Grace gave me wonderful service. She patiently walked me through what i needed to do to accomplish my goals. greatfully, marshall

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Rated 5 out of 5 stars

Customer service is outstanding and you can call them with any questions and concerns and they’ll provide efficient solutions quickly!

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Rated 5 out of 5 stars

Everything was addressed and taken care of. She was exceptionally professional.

Rated 5 out of 5 stars

Representative was very knowledgeable took his time walk me through the process very customer service orientated

Rated 5 out of 5 stars

Hi Mario, I just wanted to express my heartfelt gratitude for taking the time to assist me with my welcome email. Your professionalism and insightful guidance truly made a significant impact... See more

Company replied

Rated 4 out of 5 stars

I'm thrilled to share my experience with CreditSecrets.com so far. The customer service has been top-notch, with prompt and helpful responses. Although I'm still waiting to receive my accurate credit... See more

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Company details

  1. Book Publisher

About CreditSecrets.com

Written by the company

The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!

PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at support@creditsecrets.com. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.

***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***

Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.


Contact info

4.8

Excellent

TrustScore 5 out of 5

867 reviews

5-star
4-star
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1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Always selling something and it's…

Always selling something and it's always at the end of a very long video that you were supposedly going to learn the trick they'll get you every time You are the people that you're saying or the bad people taking from everybody supposedly out to help but only to benefit from how do we pay it forward for free when you guys are charging for it

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I spoke with a wonderful, very friendly, efficient lady who listened to me babble on far longer than she needed too. She fixed the problem right away, and stayed on the phone with me until she knew it was working. Unfortunately I didn’t get her name because I was to wrapped up in my own issues, which she was so gracious about.
Thanks for the fantastic experience!

October 21, 2025
Unprompted review
Rated 3 out of 5 stars

Good and challenging

Good and challenging. But I will get through it. This is the most annoying part of my experience so far. You are forcing me to write a review and i am not ready to do it because I have not experience enough.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Rick was attentive


Rick was attentive, knowledgeable and patient with me (some one who is not a techy person). He is an asset to your company. Keep up the great customer service as demonstrated. Thanks again. Have a blessed evening.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, no contact information, didn’t get access to the website, charged my credit card though. Guess they mad because I didn’t buy anything else

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Personally It’s about helping people…

Personally It’s about helping people and our love ones who want to help themselves. “ Making- Change “ Progress ! Iron sharpens Iron ! My elders always passed on good advice, a mind is a terrible thing to waste . Tell me who your friends are, and I’ll tell you who you are . Great - Parenting !🥰💕 Good Spiritual Food from the Grand Creator Above Jehovah !

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

Helpful customer service

October 6, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

Thanks so much for your kind words, Adrienne! We’re thrilled to hear our customer service team was helpful to you. If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at **877-215-6015**, Monday – Friday, 9 am ET to 7 pm ET. #trusttheprocess

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions, I'm happy about it.

October 6, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

We’re so glad to hear that, Brunny! It’s great to know our team was able to answer all your questions and leave you feeling happy with your experience. If you ever need more help, reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess

Rated 5 out of 5 stars

Yes,I’m pleased with the help that I…

Yes,I’m pleased with the help that I received and Iam looking forward to learning more about the program,thank you

October 3, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

We’re so glad to hear that, Ricardo! It’s great to know our team was able to help and that you’re looking forward to learning more about the program. If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess

Rated 5 out of 5 stars

GREAT EXPERIENCE!

GREAT EXPERIENCE!

October 3, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

Thanks so much, Tammy! We’re thrilled to hear you had a great experience. If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET.
#trusttheprocess

Rated 5 out of 5 stars

it works !!!

September 29, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

That’s awesome to hear, Shemuel! We’re so glad the program is working for you. Keep up the great progress, and remember—we’re here if you need any support along the way at support@creditsecret.org or 877-215-6015, Monday – Friday, 9am ET to 7pm ET.
#trusttheprocess

Rated 5 out of 5 stars

Exceptional service

September 25, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

Thank you, Mitchell! We’re so glad to hear you had an exceptional experience with our team. If there’s anything more we can do to support you, don’t hesitate to contact us at support@creditsecret.org or call 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess

Rated 5 out of 5 stars

Truly Awesome Program

The customer service is top notch and the program itself deserves an a++++. I can't say enough about this program. If you follow the steps, you WILL raise your credit score, just stick to the program, they give you everything!

September 25, 2025
Unprompted review
CreditSecrets.com logo

Reply from CreditSecrets.com

Thank you so much, Cheryl! We truly appreciate your kind words and glowing review. It’s wonderful to hear that you found both our customer service and program to be top-notch. You’re absolutely right—following the steps really does make a difference! If you ever need any support, reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET.
#trusttheprocess

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