The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping ran... See more
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Verified
I have always used Cliradex to prevent red or dry eyes, swollen eyelids, sticky lashes, itching, burning or stinging, grittiness in the eyes and crustiness around the outer edge of the eyelid. Too b... See more
Verified
Since I began using Cliradex, which was suggested by my Optometrist, my corneas look much healthier. Originally, I used Cliradex everyday, but now I only need to use the Cliradex wipes weekly. I o... See more
Verified
I use Cliradex daily as recommended by my ophthalmologist. Usually I’m very satisfied. It works! But one of the bottles I bought online this month has a broken dispenser top. It’s completely inoperabl... See more
Company details
Written by the company
Cliradex eyelid cleansers are natural wipes and foam products to help relieve symptoms of Demodex, blepharitis, meibomian gland disease, stye, chalazion, dry eye disease, rosacea, and other lid diseases. Science-based, Cliradex 4-Terpineol (T4O) formula, extracted from tea tree oil, help restore healthy eyelids by removing Demodex mites and biomaterials. Cliradex is available in towelettes for moderate-to-severe ocular irritation, and foam for mild-to-moderate conditions.
Contact info
7300 Corporate Center Drive, suite 700, 33126, Miami, United States
- 1-844-425-4723
- reviews@cliradex.com
- cliradex.com
4.3
Excellent
3K reviews
Excellent product - terrible customer service
The product itself is excellent and I’ve used this over the years for maintenance. My one issue is their horrible customer service. I signed up for the monthly subscription and it’s been skipping randomly and without notice. I emailed customer service asking for help in figuring out what the issue is because not using the wipes causes my dry eye issue to worsen. It’s been 2 weeks and not a single response from them. I’m extremely frustrated as a long time customer I was expecting better. I may have to look around for an alternative product.
January 17, 2024
Unprompted review
Verified
The product is amazing but…
The product is amazing. The issues are with the payment processing and website. I always have issues logging into the website and have had my scheduled shipment not send multiple times due to something happening on your end with the payment process and holding the order or logging into the website sometimes can be a hassle.
November 10, 2023
Reply from Cliradex
Hello Amber,
Cliradex has joined PRN Vision Group under the new site www.prnvision.com.
One of the advantages is to fix our Subscription and payment system with a more robust and secure system.
All Cliradex customers will have to place a new Subscription in order to have a new account. Once you go through this process, it will be a breeze.
We worked hard to eliminate as many hassles as possible.
Thank you for your patience.
The Cliradex Team
Verified
Verified
Genuinely fantastic customer service
Genuinely fantastic customer service. I could not figure out how to expedite an order and called the company. They fixed the order to expedite it and called me back as promised. It is very rare to get quality customer service and follow up, I will only order direct from them now.
December 1, 2023
Verified
Great product from a good company.
December 2, 2023
Verified
Almost perfect
The product is good at keeping demodex population at lower level. After using it for a month every night, demodex is still there and the wipes need to be used continuously and maybe indefinitely. That is why I didn't give 5 stars as they are on expensive spectrum.
November 27, 2023
Verified
Every time I have ordered from Cliradex…
Every time I have ordered from Cliradex I’ve been pleasantly impressed when the order has arrived in just a couple days
Cliradex is an excellent product.
I have used the product from time to time and it almost always does the job well of clearing up the redness on the bottom part of my eyes
December 14, 2023
Verified
Cliradex towelettes
The product does what they tell you it will, follow their instructions. It was easy to use the web site, and the order arrived quickly. Thank you cliradex, keep up the good work.
November 27, 2023
Verified
Should not be used on irritated…
Should not be used on irritated skin....burns badly
December 13, 2023
Reply from Cliradex
A cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after few applications.
• If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
In any case, you should rinse off and discontinue the use of the product, and consult your physician if any of these symptoms develop.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Verified
I experienced the BEST customer…
I experienced the BEST customer service I have had in a very long time. I had to reach out to their customer service a few times and she was so nice, so helpful, and so quick to help me.
November 29, 2023
Verified
You had a great sale on the Cliradex…
You had a great sale on the Cliradex eye wipes that I love.
November 26, 2023
Verified
Verified
Verified
My products always come with a great
My products always come with a great, long-lasting date. They come as soon as I order them.
November 22, 2023
Verified
Don’t Waste Your Money
My doctor suggested this brand. I ordered them but also ordered a less expensive brand off Amazon because they would arrive quicker. I used the off brand ones for a few days and they cleared up my problem. When these arrived I started using them but they were so strong and made my eyes burn intensely. The ingredients are exactly the same in both products so I’m not sure why these burn so badly. The ones off Amazon are half the price too.
December 6, 2023
Reply from Cliradex
Hello Kari,
Thanks for taking the time to give us your feedback. There are no less expensive options on Amazon. We have the same price on the website and Amazon. It could be another seller with a counterfeit - hence the low sensation.
We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications.
If this is not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Verified
The eye pads burned like fire when I…
The eye pads burned like fire when I used them. I had to quickly splash cold water on my eyelids.
November 20, 2023
Reply from Cliradex
Hello Frances,
Thanks for taking the time to give us your feedback.
We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications.
If this is not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Verified
Excellent product
November 20, 2023
Verified
The stuff is "cold" which is ok
The stuff is "cold" which is ok, but my eyelids sting after using it. Is this an allergic reaction or just normal?
December 5, 2023
Reply from Cliradex
Thanks for taking the time to give us your feedback.
Let us help you troubleshoot this sting sensation.
We would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications.
If you feel burning, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
Verified
Fast efficient service.
November 20, 2023
Verified
Zero customer service
Hello,
Unfortunately, your product did not help me. In fact, it burned. I contacted customer service via email well within the 30 days for a refund. I also called about a refund. The agent on the phone assured me of my refund and said I might be contacted to return product. I have NOT been contacted or refunded. Wish customer service actually provided service.
November 4, 2023
Reply from Cliradex
Hello Jill,
Thanks for taking the time to give us your feedback. We apologize for any mishap. Indeed, there was a lot of misunderstanding on our part as a change in our system made it more complicated to process refunds for November customers.
We share your feedback with eh team that will reach out to properly process your request.
Regarding the burning, below is more information.
We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications.
If it not the case, you might be experiencing something else.
• If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop.
• If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances).
Here are a few tips for using Cliradex if you have sensitive skin:
1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil.
2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed.
3) Wipe your eyelids and eye area gently while keeping your eyes closed.
4) Avoid getting Cliradex in your eyes.
5) Keep your eyes closed for about 15-30 seconds as the area dries.
We recommend that during the application you:
1) Close your eyes firmly.
2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye.
3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes.
While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex.
If you aren't happy as a result of using our product, contact us at www.cliradex.com.
The Cliradex Team
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