Chrono24 Reviews 16,971

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its excellent service, security, and reliability. Consumers appreciate the wide selection of watches available at good prices, as well as the seamless and trustworthy transaction process. Many highlight the professional service, clear communication, and fast shipping, particularly when purchasing from sellers in Japan. People also value the platform's user-friendliness and the availability of detailed product information. The efficient escrow system and messaging service contribute to a smooth and secure buying experience. Overall, reviewers express satisfaction with the buying process, the condition of the watches received, and the responsiveness of the sellers.

Based on these reviews

Rated 5 out of 5 stars
Invited

I was nervous about not purchasing directly from the manufacturer or a local shop, but everything went very smoothly. Aside from the purchase, the platform is really well-done for searching, saved... See more

Rated 5 out of 5 stars
Invited

If you are a private seller and the second hand watch dealers want to buy your watch at a bargain, Chrono24 is the right place. You have to set the right price, take good photos of the watch, close u... See more

Rated 5 out of 5 stars
Invited

I have used Chrono24 some years before and was not disappointed this time. Excellent web site, good detail about the product and brilliant communication. I would trust Chrono24 for future purchases.

Rated 5 out of 5 stars
Invited

I’m so happy with my purchase on this app it was so easy and the delivery was so fast. Also highly recommend the seller from Japon because the condition of the watch that I got is not even comparable... See more

Rated 5 out of 5 stars
Invited

Bought two watches via the app from two different sellers. The process was flawless from beginning to end. Watches arrived on time and the sellers were extremely professional. Will definitely use the... See more

Rated 4 out of 5 stars

Chrono24 is a great place to shop for watches. To get heavy discounts on brand new pieces or to find some rare gems, there's something for everyone here. However one should be well aware that the plat... See more

Rated 5 out of 5 stars
Invited

Very responsive, good and clear communication. The watch was as described and in a fantastic state. The shipment was super fast. I am pleased about this purchase and can only recommend the seller.

Rated 5 out of 5 stars
Invited

Everything went very smoothly, The item was as described and I received it just a couple of days after payment. Communication between the seller and I facilitated by Chrone24 was excellent.

Rated 5 out of 5 stars
Invited

Chrono24 was recommended to me by a professional. The website provides guarantees of authenticity, and vendors are certified. The descriptions of the timepieces are very accurate. I placed 2 order... See more

Rated 5 out of 5 stars
Invited

Several times i bought watches on C24 and it was always a smooth and quick transaction ! Site is easy to manipulate which is also important as customer

Rated 5 out of 5 stars
Invited

After having purchased a watch that had a few issues, the. mediation team was very nice to handle the case and I got my full refund. Basically it's trustworthy place to shop for watches.

Rated 5 out of 5 stars
Invited

Very happy with the overall experience. A safe and effective way to buy an expensive watch

Rated 5 out of 5 stars
Invited

Second watch bought using that Chrono24 platform, and yet another very good experience (both from professional sellers, not private ones). I recommend that service.

Rated 5 out of 5 stars
Invited

My first expérience with Chrono24 was perfect. A reliable watch seller, A watch faithfully described, a lightning fast shipping.

Rated 5 out of 5 stars
Invited

Love the experience - from the choice of watches from anywhere in the world, the ability from buy from new to vintage, and to sell easily, not to leave aside the protection for buyers and sellers - wh... See more

Rated 5 out of 5 stars
Invited

Seller extremely serious, answers fast. They kept the watch 3 days for me so I could buy it. The watch arrived in perfect condition, and I love it

Rated 5 out of 5 stars
Invited

Chrono24 offers excellent and professional service, with a high level of security and reliability. I've ordered three watches with them so far, and each arrived in perfect condition and fully in line... See more

Rated 5 out of 5 stars
Invited

I was looking for a specific watch, and the jeweller I consulted recommended checking Chrono24. I found the watch I was looking for and was reassured about the authenticity of the watches on offer.

Rated 5 out of 5 stars
Invited

Good sellers and good Communication. Fast answers to questions. Overall a good offer for each kind of customer and products.

Rated 5 out of 5 stars
Invited

Great website. Easy and convenient. You can find great deals and beautiful watches without moving from your couch !

Rated 5 out of 5 stars
Invited

Top shop for watch enthusiasts! Only certified vendors and items, secured payment and delivery 5/5

Rated 5 out of 5 stars
Invited

Very happy with the way the deal was made and the fast conclusion. Even though the watch was presented as already worn with minor signs I’m yet to find the slightest scratch

Rated 5 out of 5 stars
Invited

Super responsive and nice seller. Would definitely buy again from him if I have the opportunity

Rated 5 out of 5 stars
Invited

The communication with the seller was excellent and very efficient. Purchased the watch Wednesday evening and received it Friday morning. Very pleased with my purchase.

Rated 5 out of 5 stars
Invited

Great communication from the beginning, very good product, exactly like the picture and super fast shipping Great professional to deal with

Rated 5 out of 5 stars
Invited

I was able to quickly find the watch I was looking for at a good price. The whole process was secured, clear and easy to manage at each step.

Rated 4 out of 5 stars
Invited

Overall my experience was good, except that sometimes the price changed without explanation and the delivery was slow and frustrating (that's an issue with the delivery company, not with the seller o... See more

Rated 5 out of 5 stars
Invited

The whole process of buying the watch was smooth and clear. Highly recommend!

Rated 5 out of 5 stars
Invited

well established procedures, good and clear guidelines, efficient escrow system and good messaging service

Rated 3 out of 5 stars
Verified

If you a question to ask to chrono24 they just explain to re read I am living in EU with a phone from another EU contry and it is not possible to put your phone with the good zone code it choose a... See more

Rated 3 out of 5 stars
Verified

Whilst I applaud the initiative of Chrono24, I've been trading around 20 watches in the past year. There's still plenty of fake buyers (scammers) and a lot of non authentic goods. Chrono24 could take... See more

Rated 3 out of 5 stars
Verified

I found it difficult to communicate with you when I was having issues with this dealer. I must have written at least 5 mails before I got any feedback. The process was unclear. Several people eventua... See more

Rated 3 out of 5 stars
Verified

Chrono 24 was efficient during phone call, but emails seems to be lost in space ! When the product is not identical to the specification, sending back is at customer cost. in fact changing your mind... See more

Rated 3 out of 5 stars
Verified

Very good internet site Good response when I ask a question or a complaint. But way too long to confirm cash receipt in your bank account. Why take several days ? To make money on interest? Not... See more

Rated 3 out of 5 stars
Verified

This experience was perfect but in the past a watch was stolen in transit or the dealer cheated me but you didn’t do anything. I’m still hurting. I don’t blame you but you didn’t help much.

Rated 5 out of 5 stars
Invited

Chrono24 is a really outstanding marketplace. Great choice, neat pictures plus safe and secure transactions. My first choice every time I want to buy a watch!

Rated 5 out of 5 stars
Invited

Buying a Rolex from Langedyck Vintage Watches is a very satisfying experience. All went fine and I particularly want to thank Mick for his relentless efforts to meet my specific requirements. Since t... See more

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Company details

  1. Watch Store

Written by the company

Chrono24 est la plateforme internationale des montres de luxe. Trouvez la montre qu'il vous faut parmi plus de 250 000 offres ou proposez la vôtre à plus de 10 millions d'amateurs de montres chaque mois.


Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

5-star
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Replied to 46% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Invited

Great service

I think the percentage that Chrono takes is very fair . I recently sold a watch through them and it was quite easy . The biggest thing is security . You are 100% safe whether buying or selling . Buying a watch was straightforward and communication is excellent .

October 30, 2025
Rated 5 out of 5 stars
Invited

Recommended to me by a professional

Chrono24 was recommended to me by a professional.
The website provides guarantees of authenticity, and vendors are certified.
The descriptions of the timepieces are very accurate.
I placed 2 orders and was very satisfied with the process: ordering, payment, and shipping are very secure.

August 26, 2025

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