Bright Data Reviews 877

We have an issue with proxy pool. Even it is not really an issue from Brightdata but on our side, they handle and investiguate the issue quickly.

Works like magic but the docs isn't easy to undersand

i was having some issues with foxyproxy and brightdata and their support helped my solve the issue. Thanks everyone!

My company filled out an application and waited 1 week before they appeared to take any notice. They then requested a zoom call to figure out more about our operations. Another week passed-- no answers. Only when we reached out again did they ask an additional banal question. Another week passed-- no communication. 3 weeks lost, and now we are getting no replies at all. I asked for a refund due to the poor service, which was granted with 0 reply or communication.

I still don't understand why we were treated this way.

-Trevor Chase

Hello,

I purchased a proxy service from Bright Data, but the service quality was far below expectations. The product did not deliver the features or performance described on your website:

Most of the provided proxy IPs did not work or failed to connect.

Many target websites could not be accessed.

Overall performance and connection stability were very poor.

Because of these issues, I was unable to use the service properly. I opened a support ticket requesting a refund, but it has been redirected to another department without any further response for quite some time.

Since the service was not usable, I am requesting a full refund of my payment. If no resolution is provided, I will have to escalate this matter to my payment provider and relevant consumer protection authorities.

Please process my refund as soon as possible.

Best regards,

Customer service was great but the collection of clean ip not so great, I had to connect 3/4 times to get reliable ip's, you guys should omit those blacklisted ip's.

I purchased data but found that the exclude filters did not work as expected, and several critical fields were missing. The exclude functionality is essential to narrowing down results and avoiding overpayment.

I provided detailed documentation of the issue, and Vanya (Ivan) Gusev (Husiev) confirmed a resolution estimate of Friday, September 26, 2025 (case #541815). However, as of now, the issue remains unresolved despite multiple follow-ups.

I would appreciate an update on the fix timeline or guidance on a suitable workaround in the meantime

Great support. Even not being from brightdata but from flowise he was able to check in flowise and make the same test as I did. Fast and complete response

Clear and kind

Support is extremely slow, answers are hard to believe at times.

Bar answered my question perfectly.
I didn't realize the requests api and the python SDK had slight differences in acceptable parameters.

The team is very responsive. Any time I've had a request to add a data point or fix an issue, they come through.

Overall, I’ve had a great experience with this service. The support team is generally reactive, though at times a bit inconsistent. The main area that really needs improvement is communication. Too often, I’ve faced issues due to outages on their network, yet there were no timely updates on the status page. Clear and proactive communication during such incidents would make a huge difference. I strongly encourage the team to prioritize this moving forward.

Great service and quick turn-around on most technical challenges.

Support is highly reactive, maximum waiting time is a day, they always find a solution !
Great job guys

Nice support, responsive and really trying to reproduce my issue so they can provide advice.
You could also consider making the documentation better with some real life production ready piece of code.

The support was very friendly and quick. A support agent connected within an hour, and the issue was fully resolved in just about three hours. Very satisfied with the fast and efficient service.

Amazing!

Evyatar diagnosed the problem quickly, and also walked me through the fix with precision.