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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality of the products, noting that they are well-designed, effective, and comfortable to wear for extended periods. Consumers appreciate how the products provide support and relief, enabling them to perform daily activities with reduced pain and improved functionality. People also value the ease of ordering, accurate shipment tracking, and quick delivery. Consumers consistently praise the customer service, highlighting the staff's patience, kindness, and efficiency in resolving issues. Reviewers appreciate the company's responsiveness to returns and exchanges, as well as their willingness to accommodate special circumstances. Many reviewers specifically mentioned positive experiences with customer service representatives, who provided helpful guidance and support.

Based on these reviews

Rated 5 out of 5 stars
Verified

Delivery fast, product very good quality. Unfortunately, it didn’t work for my knee problem. I should have used their return label less expensive. Cost me over $11.00 to return. Return to my charge wi... See more

Company replied

Rated 5 out of 5 stars
Verified

My orthopedist provided this brace to treat CMC arthritis several years ago. I lost it and did not know it was available online. I was thrilled when I found the same brace. It was delivered so quickly... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the second time I have purchased this item, and I did it because this brace is very helpful in keeping my thumb safe and reminding me not to do silly things. I have arthritis in one joint and... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought CMC basal thumb arthritis support brace. an excellent product. I ❤️ it so much. I already bought three. very comfortable wearing, it's okay if it gets wet as it dries up easily, it gives th... See more

Company replied

Rated 5 out of 5 stars
Verified

The bracelab cmc joint brace is very well designed and helps to relieve symptoms and improve functionality quickly. I am less afraid of doing activities that were inducing pain in the thumb's base joi... See more

Company replied

Rated 5 out of 5 stars
Verified

I simply measured my hand per instructions and placed order on line. I received updates on shipping status. A few days later Metagrip arrived in great condition with excellent packaging and directions... See more

Company replied

Rated 5 out of 5 stars
Verified

This brace has been a game changer for me, for the past 2 1/2 years! Recommended by the Orthopedic surgeon who did the joint replacement on my left thumb in 2021. I have avoided surgery on my right!... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service after the sale. I could not figure out how to activate the device after I received it. So I called the 800 number and was greeted by a real human being who was not only kind, b... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a second set of push splints for both thumbs because they have been a godsend for reducing pain and keeping that troublesome CMC joint stable. I noticed in an accompanying email from BraceL... See more

Company replied

Rated 3 out of 5 stars
Verified

While the shopping experience was good . , I am having trouble with the fit of the brace . It digs into my hand above the joint and is uncomfortable and I end up taking it off . Also $100 is pretty pr... See more

Company replied

Rated 5 out of 5 stars
Verified

The original braces my husband was measured and fitted for twisted and buckled behind the ankle and did not offer the support he needed. After speaking with Christine (via email), a smaller size was s... See more

Company replied

Rated 5 out of 5 stars
Verified

I had metal braces and couldn’t wear them because they caused pain. This bracelab brace feels wonderful. I only wish I had ordered one for the right foot. Metal braces were so expensive and your co... See more

Company replied

Rated 5 out of 5 stars
Verified

This brace was for my 89-year old Mother who was suffering badly from a fractured vertebrae. I was hoping this brace would help. Sadly, the brace was too large. The only reason we didn’t try orderi... See more

Company replied

Rated 5 out of 5 stars
Verified

The wrist brace is very easy to apply and is very supportive without being too restrictive. I was pleased with the speed I received my order also! I would definitely order from you again.

Company replied

Rated 5 out of 5 stars
Verified

The product is very good, works well. Only one suggestion about color, it could also be offered in tan so for women would look less apparent on the hands disguising a little bit of the problem that is... See more

Company replied

Rated 3 out of 5 stars
Verified

They arrived in a timely fashion. The wearer reports very minimal lessening of pain using them. Worth 100.00 for the pair? Not for our wearer.

Company replied

Rated 3 out of 5 stars
Verified

3.5 stars: The brace works pretty well if I position it juuuust right. So I love that part. The manufacturing quality isn’t great. It comes unlatched easily and I can see points of contact breaking do... See more

Company replied

Rated 5 out of 5 stars
Verified

I like this device. Designed well. Does what I need. Protects me without limiting me. I wear one at night, and another in the kitchen, in the garden, while driving and at work. Seems to keep my wand... See more

Company replied

Rated 5 out of 5 stars
Verified

Push meta grips were first recommended to me by my orthopedic surgeon 3 years ago having bone on bone arthritis in both thumbs. This is my 3rd set as the Velcro deteriorates after a year of everyday... See more

Company replied

Rated 4 out of 5 stars
Verified

I succeeded in my second attempt to order a wrist brace. My first attempt failed, because I expected the selection buttons to be laid out like so: LEFT RIGHT However, the web page is laid out lik... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordering was quick and easy, shipment tracking was accurate, and delivery was quick. The brace has made it possible for me to knit without pain or more damage to my thumb. It's comfortable to wear... See more

Company replied

Rated 5 out of 5 stars
Verified

First, I loved the free shipping and the honesty about the surcharge due to tariffs. I have just started to use the product. They appear to be made with high quality material. I just need more t... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer service is great! I had a return, received an RMA within an hour, free return and prompt reimbursement.

Company replied

Rated 5 out of 5 stars
Verified

Product works great, purchased previously, then misplaced, tried to get into acct online, unsuccessful. I called, spoke with customer service staff, who were great at pulling my prior order and placin... See more

Company replied

Rated 4 out of 5 stars
Verified

The brace helped my arthritis by my thumb area. I wish that it bend a little easier to the shape of my hand n wrist. Bending it was a little hard especially since I have arthritis on my hand.

Company replied

Rated 4 out of 5 stars
Verified

Phone ordering process was easy for thumb brace. Product is easy to wear and less obtrusive than other brands. But cost is prohibitive-do you market to insurance plans for reimbursement?

Company replied

Rated 5 out of 5 stars
Verified

Brace was as expected. However, my special circumstances meant it would not work for my needs. I was very pleased at your immediate response and willingness to allow me to return the brace. I conside... See more

Company replied

Rated 5 out of 5 stars
Verified

These are the best braces available for arthritis in the base of the thumb. That said, they're super pricy for what is essentially plastic and velcro. Nonetheless, they're worth the price.

Company replied

Rated 5 out of 5 stars
Verified

I bought an ankle brace that took away the pain. Based on the size measurements, I ordered a medium. However it was a little snug so I reached out and ordered a large. Fits much better.

Company replied

Rated 5 out of 5 stars
Verified

Try this for my husband’s plantar fasciitis and it is the first thing that has worked to relieve the pain

Company replied

Rated 5 out of 5 stars
Verified

Return on my first order, due to my mistake in choosing size, was easy and the quality of the product is superior. "You get what you pay for". I decided to order new ones for each hand. Too bad abo... See more

Company replied

Rated 5 out of 5 stars
Verified

I did not receive the first shipment and they were timely in addressing the situation and sent me another brace.

Company replied

Rated 5 out of 5 stars
Verified

I do like the way it helps the movement of my thumb. My only complaint is that the skin under the strap area that you connect the Velcro is very tender. I cannot pull on the straps to tighten as it p... See more

Company replied

Rated 5 out of 5 stars
Verified

Not cumbersome like store bought . Sleek design but very effective to help relieve the thumb pain. Very satisfied.

Company replied

Rated 5 out of 5 stars
Verified

I ordered the Push metagrip thumb brace. Unfortunately, it wasn't comfortable and I returned. I was grateful for the great customer service, both in ordering the product and the return process.

Company replied

Rated 5 out of 5 stars
Verified

Very good product, although these hand braces are expensive. But they are easy to use and comfortable. Hopefully, they will ease the pain in my thumb and hand arthritis.

Company replied

Rated 5 out of 5 stars
Verified

I had the pleasure of speaking with Christine with customer service. She was very patient with my indecisiveness with what size to order. She had a very positive attitude and also very proficient! I s... See more

Company replied

Rated 5 out of 5 stars
Verified

I have tried several different types of braces and these are the best! The 3 different places to tighten the brace are so helpful.

Company replied

Rated 5 out of 5 stars
Verified

Allowed me to share the product with my OT to determine size. I appreciate you giving me the time until my next appointment.

Company replied

Rated 5 out of 5 stars
Verified

This brace is life changing. The company was great to work with. The first one fit but was very glad that there was a fit guarantee.

Company replied

Rated 5 out of 5 stars
Verified

Easy returns, prompt and accurate product delivery. Quality and top of the line products

Company replied

Rated 5 out of 5 stars
Verified

Easy to manage website, timely delivery, and great product.

Company replied

Rated 5 out of 5 stars
Verified

Bracelab was so accommodating when the brace I recvd was too small. The new brace came in record time Thanks bracelab

Company replied

Rated 5 out of 5 stars
Verified

Used for support after a medical procedure. Products worked better than expected thus providing support and allowing quick recovery.

Company replied

Rated 5 out of 5 stars
Verified

Supports the right spot. But, wondering how long the strap might last with twisting to lock on brace.

Company replied

Rated 5 out of 5 stars
Verified

I mistakenly ordered the wrong item and they corrected it immediately.

Company replied

Rated 4 out of 5 stars
Verified

Jeans fit well. Would like to see a 29 inch inseam available, 30 was only choice

Company replied

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Company details

  1. #14 of 26 best companies in Medical Equipment Supplier

Written by the company

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Recommended my surgeon

This brace comes recommended from my orthopedic surgeon, and has been a godsend. I have used this for 4 years.
The details of ordering/delivering the brace were simple and direct.

October 7, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that the brace, recommended by your surgeon, has been so helpful for you over the past four years. We appreciate your feedback on the simple ordering and delivery process.

Rated 5 out of 5 stars
Verified

Lightweight but strong!

I have purchased many braces for various injuries and I'd say this brace is comfortable and is quite solid for keeping it tight.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that you find the brace comfortable. Thank you for sharing your positive experience with us!

Rated 3 out of 5 stars
Verified

A little disappointed

I cannot get the “bend” correctly on my own so it is not helping very much.

October 6, 2025
BraceLab logo

Reply from BraceLab

We appreciate your feedback and are sorry to hear you're having difficulty applying the brace. Feel free to contact our support team at 888-235-8221 or by emailing support@bracelab.com and we'd be happy to help you with the application process.

Rated 5 out of 5 stars
Verified

Great product and quick delivery

Great product and quick delivery

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that you had a great experience with our product and quick delivery service. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Chronic Elbow pain

I ordered the Push Sports arm strap. I was suffering from chronic pain daily for 2 months. I was told it was “tennis elbow”. My elbow was swollen and the pain radiated down through my arm into my hand. I wore the strap for 4 days and all my symptoms disappeared!!!! I still maintain wearing the strap so my pain doesn’t reoccur. I’m very happy and thankful.

September 29, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that the Sports Elbow Brace helped alleviate your pain and swelling. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars
Verified

The best choice I've found

I have arthritis in both thumbs. I have tried 6 or 7 different types of braces. This one protects the joint without limiting me from doing what I want to do. I will never love having to wear braces but these are the best I have tried so far.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that our brace offers joint protection without limiting your activities. We appreciate you sharing your experience.

Rated 4 out of 5 stars
Verified

The Perfect Helper

The patella brace significantly aids in pain management of my knee as I complete daily exercise routine. It provides much needed stability and I don’t think I could take a step without it!

October 20, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that the patella brace helps you manage knee pain and provides stability during your exercises. We appreciate you sharing your positive experience with us!

Rated 5 out of 5 stars
Verified

Minimal pain.

September 28, 2025
BraceLab logo

Reply from BraceLab

Thank you for taking the time to leave a review. We are happy to hear the brace did not cause you much pain and you are able to wear it comfortably!

Rated 4 out of 5 stars
Verified

The product I order was not the product…

The product I order was not the product I wanted. That product was out of stock, but it was a good experience working with your company.

September 28, 2025
BraceLab logo

Reply from BraceLab

We appreciate your feedback and are sorry the product you wanted was unavailable. We're glad you had a good experience working with our company, though.

Rated 4 out of 5 stars
Verified

I really like the knee brace

I really like the knee brace. I measured before I ordered it but I probably should have ordered a size XL.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're glad you like the knee brace! We know sizing can be tricky, and we appreciate your feedback about the fit. Thanks for letting us know.

Rated 2 out of 5 stars
Verified

The brace hurts the base of thumb when…

The brace hurts the base of thumb when wearing it for a few hours. It was fitting by an Hand PT. We also needed to add a "cushion" between the thumb and pointer finger. I also do not like that there is a lot of the fuzzy material exposed - which gets dirty.

September 25, 2025
BraceLab logo

Reply from BraceLab

We appreciate you sharing your experience. We're sorry to hear the brace caused discomfort and required extra padding. Please reach out to our support team with any questions.

Rated 3 out of 5 stars
Verified

Hard molded plastic pinches skin; add padding

The brace works well to support the thumb joint, but the hard molded plastic means that it pinches skin when doing tasks. Some soft padding between the plastic and skin would help alleviate this.

October 6, 2025
BraceLab logo

Reply from BraceLab

We appreciate your feedback. We're glad the brace supports your thumb joint. We're sorry the hard plastic pinched your skin. If you have any questions, please reach out to our support team.

Rated 5 out of 5 stars
Verified

Good functionality

I was looking for something to aid with my plantar fasciitis, your product seemed a good fit for issue.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that our product seems like a good fit for your plantar fasciitis. We appreciate you taking the time to share your positive experience!

Rated 1 out of 5 stars
Verified

I'M PRETTY SURE THE BRACE i was sent is…

I'M PRETTY SURE THE BRACE i was sent is the wrong size. Tried calling several times to discuss. Never able to speak to anyone.

KEVIN WOLFE

September 28, 2025
BraceLab logo

Reply from BraceLab

We are sorry to hear that the brace might be the wrong size. Our phone number to reach out to is (888)235-8221 and our hours are 9 am - 5 pm ET. Please either give us a call there or email our support team directly to sort this out.

Rated 5 out of 5 stars
Verified

BEST brace/life changing for my husband's drop foot

My husband has drop foot from having sepsis. He was fitted for an AFO brace post discharge from rehab. He wore it for awhile then started just using his cane. I saw BraceLab on a morning show and decided to give it a try. This brace has been life changing! Prior to sepsis, we used to be active and walked 3 miles daily. With this brace, he is now walking without his cane, he's stable and even says he thinks we could start walking again. This has been a huge blessing for us!

September 28, 2025
BraceLab logo

Reply from BraceLab

We're so glad to hear that the brace has been life-changing for your husband! It's wonderful that he's walking without his cane and feeling stable. We appreciate you sharing your experience.

Rated 5 out of 5 stars
Verified

A Better Brace

I have arthritis in my left foot. My podiatrist gave me an archaic brace to wear when I exercise. It extends halfway up my calf and requires me to wear a tube sock. When I saw your compact brace on a segment of Good Morning America’s Deals and Steals it just made sense. It’s much easier to put on and works just as well if not better.
P.K. Madison WI.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're so glad our brace offers you a more comfortable and effective alternative to manage your arthritis during exercise. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars
Verified

I like the product

I like the product. The service was very good.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that you like the product and that our service met your expectations. Thank you for your positive feedback!

Rated 1 out of 5 stars
Verified

Extremely difficult to get on

Extremely difficult to get on, too complicated, read the directions and watched a YouTube video. Didn’t do any good at all.

September 28, 2025
BraceLab logo

Reply from BraceLab

We appreciate your feedback and time. We're sorry you had difficulty and found the process complicated, even with instructions. Please reach out to our support team with any questions.

Rated 5 out of 5 stars
Verified

Made it so easy to return brace that…

Made it so easy to return brace that was not the right size for me. Too big and it was a small!

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that the return process was easy for you. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars
Verified

The fit and support.

September 28, 2025
BraceLab logo

Reply from BraceLab

We're happy our product provided the fit and support you were looking for. Thanks for your feedback!

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