Bonyhub Limited Reviews 178

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the user-friendly website and easy ordering process. Many highlight the fast delivery service and find the items to be of good value, especially considering the price. A significant number of consumers are pleased with the quality and appearance of the products, noting that they often match or exceed expectations set by online images. Some reviewers have had positive experiences with the customer service team, particularly when resolving issues related to offers or providing size clarifications. However, opinions on certain aspects are divided. Some people express concerns about the quality of items, while others are very satisfied. The delivery service receives mixed feedback, with some praising its speed and others experiencing delays. Refund processes are a point of contention, with varied experiences reported. Customer service also receives ambiguous feedback, with opinions varying from excellent to less satisfactory.

Based on these reviews

Rated 3 out of 5 stars
Verified

Product is similar to pictures and pure cotton. I was offered free gift to say thank you at checkout which never arrived. Not worth the price.

Company replied

Rated 4 out of 5 stars

I ordered for the first time from Bonyhub and received the items nearly as described. The only 2 issues I had were that the ready made saree came with long sleeves instead of short sleeves as per the... See more

Company replied

Rated 4 out of 5 stars

Ordered 2 outfits with next day delivery but unfortunately due to royal mail the parcel was not delivered until 4 days later. Customer service were good in handling my complaint and kept me informed... See more

Rated 4 out of 5 stars

Very good customer service nice products at reasonable price ... do recommend to buy it from Bony hub 😊👍

Company replied

Rated 5 out of 5 stars

I've ordered a few items to choose from and received them within a week. I returned some which was straight forward (for a fee though but I guess that's why Bonyhub can maintain the competitive prices... See more

Rated 5 out of 5 stars

Ordered a bunch of sarees and a lehenga for my first Indian wedding. Service was great from day 1, lots of support and videos - refunds completed on my returns. Good quality items - fast delivery and... See more

Rated 5 out of 5 stars

I bought a beautiful wedding outfit but missed the cut off time to exchange for a larger size …. All my fault . BONYHUB were wonderful as they have upped the size range to accommodate my size . What... See more

Company replied

Rated 5 out of 5 stars

I dont trust online shopping but I fell in love with the readymade GOWN SAREES. I PUT IN ORDERS for different designs. WHEN THE WHITE BLACK ARRIVED IT LOOKED BETTER SUITED TO A OLDER WOMEN. I G... See more

Company replied

Rated 5 out of 5 stars
Verified

Have shopped with Bonyhub twice now. I've bought several of the wrap around skirts and the palazzo trousers as well - nice cotton materials all at very reasonable prices and am very pleased with them.... See more

Company replied

Rated 5 out of 5 stars
Invited

Found this company's site easy to use and register with lots of items to browse through,ordering process easy delivery fast item I ordered was a nice piece of costume jewellery great value considerin... See more

Company replied

Rated 5 out of 5 stars

Absolute stunning outfits, I made an order and the communication was really good. The products came within the time frame. Very happy with the quality of my outfits. Will be ordering again and recomme... See more

Rated 5 out of 5 stars
Verified

The most amazing jewellery beautiful designs n prices which suit the pocket ...really really pocket friendly n the team at bonyhub is so helpful and amazing at every step...i got answered to each n ev... See more

Company replied

Rated 5 out of 5 stars

Absolutely loved it.. I was nit sure about buying it and kept it in my wishlist for months.. At last decided to purchase it and return it if it's not good.. But when I received the item, I was surpris... See more

Company replied

Rated 5 out of 5 stars

Their ready to wear saris are superb. Ordered 4 and returned one. Refund was initiated on time as promised by them. Will definitely be shopping here again

Company replied

Rated 5 out of 5 stars

Great customer service, really listened to me and advised me accordingly. They also went the extra mile in trying to help, as my scenario was quite time sensitive. Highly recommend them.

Rated 5 out of 5 stars

I recently purchased a saree and I am extremely happy with my experience. The quality of the saree is excellent, and it looks even better in person. The pricing was very reasonable, offering great v... See more

Rated 5 out of 5 stars

Very pleased with the service as well as the product.I ordered 2 beautiful skirts and was excited as they were on offer . But somehow I was not able to redeem the offer..I contacted the team and the t... See more

Company replied

Rated 5 out of 5 stars

I bought a gown saree from Bonyhub,it was beautiful, perfect fit, had some issue with delivery, contacted bonyhub through whats app, it was amazing customer service, thank you, i am keep shopping 😊😍... See more

Rated 5 out of 5 stars

I recently order the readymade Saree, and wow it's absolutely beautiful and easy to use. I received my package on time and I am so happy. I will definitely be ordering again. Happy customer San... See more

Company replied

Rated 5 out of 5 stars

Ordered 3 outfits and they were really beautiful. Extremely prompt at their service. Their festive collection is worth the money. Highly recommend to shop here.

Company replied

Rated 5 out of 5 stars

I have ordered 4-5 times, and the experience was really good. The material of the dresses are really nice. I really appreciate the help and support Bonyhub team did, i was trying to return the dress.

Company replied

Rated 5 out of 5 stars
Verified

Very good and fast service.... jewelleries as same as in pictures, no actually its better than I thought... Definitely will recommend to my friends... Thanks Bonyhub....

Company replied

Rated 5 out of 5 stars

Just ordered another suit from bonyhub. Must say quality and fitting is spot on. Love the fit and the material. Shall be ordering more in the future. Thanks so much.

Rated 5 out of 5 stars

Placed an order today ( 131801) . Lovely suit and colour . Good value for money and great customer service by Bonyhub in clarifying right sizes.

Company replied

Rated 5 out of 5 stars

I just wanted to express my heartfelt thank you for the amazing service. I ordered my item in the afternoon of the eve Diwali and item was delivered morning of Diwali. It certainly put a big smile on... See more

Rated 5 out of 5 stars

I love the readymade Saree i purchased from this company, good quality, smoothly delivery, good service and online support. i will purchase again! 🙏

Rated 5 out of 5 stars
Verified

Items were just as I wanted, with the added bonus of packed in pretty individual bags. Excellent customer service. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Loved the skirt and lovely earrings. I felt like much prettier than i saw online. Fast delivery. Overall very satisfied. Thank you for the lovely gift:)

Company replied

Rated 5 out of 5 stars

Loved all the products that i brought. Fast delivery, excellent customer service , good quality and worth the price. Will definitely recommend to my friends.

Company replied

Rated 5 out of 5 stars
Verified

This is my second rave review in a week! I think Bonyhub has really fantastic products, and the service is first class and very friendly - I have just ordered a third necklace! Well done, and many... See more

Company replied

Rated 5 out of 5 stars
Verified

The necklace was so pretty, and it arrived quickly, nicely packed in a box. Thank you very much! I have just ordered another one similar, for my mother, she loved it so much - she is 97 years old,... See more

Company replied

Rated 4 out of 5 stars
Verified

Good website. I would prefer more detailed description on each product not the generic ones as right now on some products

Company replied

Rated 5 out of 5 stars

Good quality, very friendly seller .highly recommended this brand . Love the dress so much and beautiful gift , will buy again.

Rated 5 out of 5 stars
Verified

Nice products as described, will shop again. Very fast delivery though packing could have been better

Company replied

Rated 5 out of 5 stars

I love my purchase from bonyhub. It arrived within the time frame specified and the suit is great quality, style and design. Can't wait to order again.

Company replied

Rated 5 out of 5 stars
Verified

Excellent item and great value. Fast postage as well as good communication. Will buy again.

Company replied

Rated 5 out of 5 stars

I have bought a gown saree from bonyhub and it was very nice, looks exactly same as in the picture and correct size too. Very good customer service too. There was an issue with my order, it was my mis... See more

Rated 5 out of 5 stars

Bonyhub kept in touch throughout with any issues faced, my delivery arrived much sooner then expected and I was able to wear my new clothes for a function! Im so pleased and would definitely buy last... See more

Rated 4 out of 5 stars

I ordered from bonyhub, i ordered 2 items of clothing, and needed to process a return. I spoke to customer service and followed their instructions. I have recieved my refund. The customer service tea... See more

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Company details

  1. Women's Clothing Store
  2. Aromatherapy Supply Store
  3. Candle Store
  4. Clothing Store
  5. Fashion Accessories Store
  6. Jewelry Store

Written by the company

Bonyhub.co.uk online shopping has come up with a dream of providing all handcrafted jewelry,clothing and accessories at amazing low price and speedy delivery.We aim at satisfying women's cravings for shopping the authentic,unique design, origin,handmade and crafted india products. We hold an experience of 10 years of Customer satisfaction in the field of Online shopping.We have always understood the value of your hard-earned money and we respect it. This is for the reason why we withstand with you providing heavy discounts and cheap prices on your handpicked products.We believe in customer satisfaction at best deals. Our concept is bringing worlds most ethnic and exclusive products for you to add glamour on your beauty. Our team travels to every state of the countries and handpicks every item for you with high quality standard and perfection.


Contact info

3.1

Average

TrustScore 3 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

NO REFUND

They are not replying about my refund Bonyhub .I posted them product back and spent my money and now they stopped replying me . And they also received their product back .
BIG WASTE OF MONEY
please never buy from this website , it’s fraud .

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible company

Terrible company . Ordered a item was too big shipped on 22nd sept and still no refund such a headache company I do not recommend

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I've ordered a few items to choose from and received them within a week. I returned some which was straight forward (for a fee though but I guess that's why Bonyhub can maintain the competitive prices on their items). The refund process was done as described in the terms and when I asked the customer service team questions, I got quick and reliable answers within 24h. Very good experience all round.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!!!

I have bought a gown saree from bonyhub and it was very nice, looks exactly same as in the picture and correct size too. Very good customer service too. There was an issue with my order, it was my mistake, i have contacted bonyhub through whats app. Soved my issue within two days, i recieved my order on time, i cant wait to shop more 😊

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Worst scam ever

I even have pictures of how insanely awful this saree was but, ripped edges, loose threads literally everywhere, edges cut up by what seems like a child, AWFUL material nothing like the pic, massive blouse, golden design of hem ending in random places on the saree, SEWING marks where the golden hem wasnt, see through and literally messed up everywhere, i am a working STUDENT, i bought the saree for £60 which is 3 days of work for me, it aint easy for everyone, i was gonna cry when it came with the worst material known to man after wanting to treat myself one time.

Edit: their attempt to remove my review as “defamation” rather than fix their issue was insane, they wanna call this defamation till ill pull up with pics of how RIDICULOUSLY the edges were cut up and the there were more threads than effort put into actually making this. Do better💀

August 9, 2025
Unprompted review
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Rated 1 out of 5 stars

My refund is not paid

I ordered a ready made saree. Arrived on time. Did not fit me. I contacted Customer Services and asked about how to return. I followed every step. Paid for the postage. No refund has arrived. I have emailed Customer Services several times with absolutely NO replies!!! Extremely disappointing. Will get my credit card involved. Will NEVER EVER order to this company again.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer care

Bonyhub kept in touch throughout with any issues faced, my delivery arrived much sooner then expected and I was able to wear my new clothes for a function! Im so pleased and would definitely buy last minute outfits again!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute stunning outfits

Absolute stunning outfits, I made an order and the communication was really good. The products came within the time frame. Very happy with the quality of my outfits. Will be ordering again and recommending to friends and family.

May 7, 2025
Unprompted review
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Rated 4 out of 5 stars

No problems

I ordered from bonyhub, i ordered 2 items of clothing, and needed to process a return. I spoke to customer service and followed their instructions.
I have recieved my refund. The customer service team kept me informed.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Misleading delivery times

They use Royal Mail 48 hour service on items they advertise as next day delivery. However when asked about the next day service they won’t tell you they are using a 48 hour service they blame the delay on the courier instead. I called them out on this and they had nothing to say, Poor customer service.
Items don’t look anything like those advertised.

Report them using the Citizens Advice consumer service, I’m going to.

February 20, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Dear Customer,

Thank you for your review.

We’d like to clarify that your order was placed on 17th February and successfully delivered on 19th February, which is within our standard 48-hour delivery window.
Please note, you opted not to pay the additional fee for guaranteed UK next-day delivery, which is a chargeable service. Therefore, your item was shipped using our standard delivery method, which was fulfilled on time.

Rated 1 out of 5 stars

The worst place to order your clothes i…

The worst place to order your clothes i received my parcel missing scarf and the customer service is so poor not admitting they fault not providing with proof an not providing a returns label pure idiots not based in the UK
Somewhere in India. There my money gone down the drain

April 28, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you for your review.
We would like to clarify that we have full video evidence of the item being carefully packaged and shipped as a complete set, including the scarf you mentioned.
It is very unusual that you are denying receipt despite clear proof of delivery.
We take great pride in maintaining transparency and high standards in our service.
If you would like to review the video evidence, please feel free to contact our support team.

Thank you for your understanding.

Rated 5 out of 5 stars

I bought a beautiful wedding outfit .

I bought a beautiful wedding outfit but missed the cut off time to exchange for a larger size …. All my fault . BONYHUB were wonderful as they have upped the size range to accommodate my size . What fantastic service ! And a small discount as well. How kind .
Have a lovely every day Salwar which I bought last year .Beautifully made and great value .
So looking forward to receiving the right size , which will make me feel fantastic at my son’s wedding .

March 25, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you for your feedback.

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Rated 1 out of 5 stars

Rude and unprofessional

After I wrote a negative review about them, Bonyhub got it removed from here. Well, here I come again: STAY AWAY FROM THIS COMPANY. After sending me the wrong saree, completely different design, their customer service was extremely rude, refusing to acknowledge their mistake, blaming me by saying that “it must be my first time shopping online”. How rude dismissive of them! They eventually apologised for those comments but i am still waiting for my refund!

March 31, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you for your feedback. We’d like to clarify a couple of things to avoid any confusion:

Firstly, reviews can only be removed by Trustpilot if they find them to be in violation of their guidelines — we, as a business, do not have the ability to remove reviews ourselves.

Secondly, regarding your refund — you made your payment via Clearpay, and we have confirmation that the refund was successfully processed through the same method. It’s completely understandable that you might have expected it to reflect in your bank account, but refunds always go back to the original payment method.

We appreciate your business and are here to help with any further questions. Looking forward to serving you again soon.

Warm regards,
Team BONYHUB

Rated 5 out of 5 stars

Absolutely loved it.

Absolutely loved it.. I was nit sure about buying it and kept it in my wishlist for months.. At last decided to purchase it and return it if it's not good.. But when I received the item, I was surprised coz its such a beautiful kurta.. Good quality and very comfortable to wear.

April 11, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you so much for your wonderful 5-star review!
We're absolutely thrilled to hear that you had a great experience with BONYHUB. Your kind words truly mean the world to us.

We’re so glad you loved your purchase and we can’t wait to have you shop with us again soon. If you ever need anything, you know where to find us!

With heartfelt thanks,
Team BONYHUB

Rated 5 out of 5 stars

Great experience and amazing kurta set

Great experience and amazing kurta set. Same as shown in the picture.. Go with it

April 1, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you so much for your wonderful 5-star review!
We're absolutely thrilled to hear that you had a great experience with BONYHUB. Your kind words truly mean the world to us.

We’re so glad you loved your purchase and we can’t wait to have you shop with us again soon. If you ever need anything, you know where to find us!

With heartfelt thanks,
Team BONYHUB

Rated 5 out of 5 stars

Gifted a beautiful ready to wear saree…

Gifted a beautiful ready to wear saree for my wife. Indeed best collection

April 9, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you so much for your wonderful 5-star review!
We're absolutely thrilled to hear that you had a great experience with BONYHUB. Your kind words truly mean the world to us.

We’re so glad you loved your purchase and we can’t wait to have you shop with us again soon. If you ever need anything, you know where to find us!

With heartfelt thanks,
Team BONYHUB

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Rated 1 out of 5 stars

Very poor company - terrible returns policy

Very poor customer service - I returned 2 items on 18th February, as per the online Returns Policy, but am yet to receive the funds on 12th April. Despite the company confirming on 14th March they would issue a refund, this has still not arrived. Since this date I have had no response to my emails from the company, which depicts they are clearly not willing to resolve this.

Very disappointing and judging by other reviews - I should have steered clear as their returns policy is terrible.

January 30, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Hi customer,

We're truly sorry to hear about your experience and we appreciate you taking the time to share your feedback.

At BONYHUB, we strive to ensure every customer is satisfied, and it’s disappointing to know we may have fallen short in your case. We'd love the chance to make this right for you.

Please email us at enquiry@bonyhub.co.uk with your order number and any details, and we’ll do our best to resolve the issue promptly.Or alternatively please chat with our 24 by 7 chat helpline available on website

Thank you again for bringing this to our attention — we value your feedback as it helps us improve.

Warm regards,
Team BONYHUB

Rated 5 out of 5 stars

Great experience, ordered 4-5 times

I have ordered 4-5 times, and the experience was really good. The material of the dresses are really nice. I really appreciate the help and support Bonyhub team did, i was trying to return the dress.

April 9, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you so much for your wonderful 5-star review!
We're absolutely thrilled to hear that you had a great experience with BONYHUB. Your kind words truly mean the world to us.

We’re so glad you loved your purchase and we can’t wait to have you shop with us again soon. If you ever need anything, you know where to find us!

With heartfelt thanks,
Team BONYHUB

Rated 5 out of 5 stars

I love my purchase from bonyhub

I love my purchase from bonyhub. It arrived within the time frame specified and the suit is great quality, style and design. Can't wait to order again.

April 2, 2025
Unprompted review
Bonyhub Limited logo

Reply from Bonyhub Limited

Thank you so much for your wonderful 5-star review!
We're absolutely thrilled to hear that you had a great experience with BONYHUB. Your kind words truly mean the world to us.

We’re so glad you loved your purchase and we can’t wait to have you shop with us again soon. If you ever need anything, you know where to find us!

With heartfelt thanks,
Team BONYHUB

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