BlackBull Markets Reviews 2,690

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's professionalism, helpfulness, and patience. Consumers appreciate the quick response times and clear communication they receive when addressing their inquiries or issues. Many reviewers specifically mention individual support agents by name, expressing gratitude for their exceptional assistance and personalized attention. People also value the service provided, describing it as easy to use and efficient. The staff's positive attitude and dedication to resolving problems are frequently commended. While opinions on payment processes are varied, the overall sentiment towards the company remains highly positive, with reviewers recommending it to others.

Based on these reviews

Rated 5 out of 5 stars

Been using BlackBull Markets for a bit now, it's really great broker. Great customer support (Thank you Louise for being so quick and helpful to respond) No problems withdrawing, no latency when tradi... See more

Company replied

Rated 5 out of 5 stars

Just starting with this platform as they seem to have good services and reviews. So far the help desk and Louise, in particular solved many outstanding questions, as well as finishing account approv... See more

Company replied

Rated 5 out of 5 stars

Grateful assistance by the wonderful Sofia! She assisted me with so much information my anxiety has gone. I recommend her. I'm very thankful for her help today. Thanks alot Sofia! Charlie Andrews.

Company replied

Rated 5 out of 5 stars

Amazing and professional all the way through. I'm pleasant surprised with the help I've gotten through my journey registering internationally with blackbull and had all my questions answered in a time... See more

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Rated 5 out of 5 stars

Matti, what a legend. Uses the demo model for a bit and decided to bite the bullet. Created an account and wanted to link it to my laptop and I had no idea. Not even 5 minutes after speaking with Matt... See more

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Rated 5 out of 5 stars
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I would like to thank Rodolfo for his quick and professional assistance with the account transfer process. He responded to all my questions promptly and guided me through everything smoothly. Excellen... See more

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Rated 5 out of 5 stars

Louise was courteous and quick to show me how to get help with a specific technical request. I like being able to write on WhatsApp to get immediate feedback from an operator. If they can move my a... See more

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Rated 5 out of 5 stars
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I’ve had a very positive experience with BlackBull. The fees are lower than other brokers, transfers are faster, and the whole process is much less bureaucratic. What impresses me the most is t... See more

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Rated 5 out of 5 stars

Alex was quick and decisive. I got an immediate response. It's a shame I didn't get what I wanted, but he was good at giving me the technical details that saved me unnecessary waiting time. Thank y... See more

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Rated 5 out of 5 stars

Louise helped me understand what to do with internet banking deposits today. For those interested in NZ bank accounts, no particulars, code or reference is required if you want the funds in your walle... See more

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Rated 5 out of 5 stars

I recently had a withdrawal issue that had me really stressed, but it turned out to be completely the bank’s fault (Barclays) nothing to do with BlackBull at all. Despite that, my account manage... See more

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Rated 5 out of 5 stars

Just wanted to give a shoutout to Louise and the Blackbull team for their customer service especially the ease of being able to communicate via WhatsApp. Talking to a real person and getting quick ser... See more

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Rated 5 out of 5 stars
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I'd like to give a shout-out to Alvaro from Blackbull support. I was having a bit of trouble finding what I needed, and he was incredibly efficient and friendly. He provided perfect directions that so... See more

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Rated 5 out of 5 stars
Verified

Dear Mariana, I am truly impressed with the way you handled my case as a client. Quick responses, clear communication, and a high level of personal professionalism – this is the hallmark of a com... See more

Company replied

Rated 5 out of 5 stars

Had a great chat with Antonio. He helped me getting my withdrawal request processed fast (after 2 failed attempts). And wow, it was fast! Antonio's help was awesome and the funds arrived within minute... See more

Company replied

Rated 5 out of 5 stars

Michelle , is a professional , act smart and kind , finally some one answering as real customer service thanks .. For more and more , am just finished with Alvaro helping me as customer servic... See more

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Rated 5 out of 5 stars

Customer service is top notch with Blackbull, I was waiting for bank account to be approved when Alex helped me out and explained that I’d missed a few details on my application. He swiftly fixed it a... See more

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Rated 5 out of 5 stars

Although still waiting for my withdrawal, but CS Louise has been super helpful in explaining the whole process. I’ve been with BlackBull Markets for 2 months now and hope this will be my long-term bro... See more

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Rated 5 out of 5 stars

The support provided in solving the problem was like a divine hand, very professional, calm and relaxed, here the experience and desire to help were seen. Sofia is the name of that person, incredible... See more

Company replied

Rated 5 out of 5 stars

Dear Georgia, I was extremely disappointed with the BlackBull wallet service, but you handled my issue with priority, listened patiently, and ensured it was processed swiftly. To my surprise, t... See more

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Rated 5 out of 5 stars

if your going do some complicated works as a company, give it some patience. best try to be as clear as possible with so many types of people working for black bull but they deliver and have good... See more

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Rated 5 out of 5 stars

Antonio was very helpful and patient. He answered all my questions and resolved my issue quickly and with professionalism. I am very pleased dealing with Black Bull Markets.

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Louise from BlackBull Market’s customer service team! She was incredibly helpful, professional, and patient in addressing all my questions. Louise went above and bey... See more

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Rated 5 out of 5 stars
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I really appreciate a help from Rodolfo. He helped me to understand better, how to invest in BlackBull. Thanks to their support I know, I am not alone to invest and every time I need, I can ask them f... See more

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Rated 5 out of 5 stars
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Always good to deal with. Trades executed swiftly. Had a slight problem with a withdraw due to new bank account confirmation requirements, but Matti helped me sort it out in now time.

Company replied

Rated 5 out of 5 stars

Very good regulated broker, competitive conditions and easy to deposit/withdraw. Great customer support as well! Louise quickly solved my problem and was very easy to deal with. Would recommend to any... See more

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Rated 5 out of 5 stars

I struggled in trying to withdraw my first ever withdrawal and I want to thank a special person who was so patient with me in guiding me into the process. Thank you Louise I’m truly grateful..Thank y... See more

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Rated 5 out of 5 stars

Excellent customer support services,I appreciated alot Louise helped me. Thank you so much for your assistance. Blackbull Broker is the best so far.

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Rated 5 out of 5 stars
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I battled with my leverage size and Alvaro assisted me instant took me less then 5 minutes to sort this problem out. Awesome team will recommend them 100%

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Rated 5 out of 5 stars
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Great experience with Sydney at Blackbull. Very helpful and professional. Helped me resolve my issue quickly and easily. Easy to deal with and very friendly

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Rated 5 out of 5 stars

I had a great experience with BlackBull. The support was fast, clear, and very helpful. Louise helped me out and she was great! Super friendly and really made things easy for me. Appreciate the good s... See more

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Rated 4 out of 5 stars

Louise was friendly and tried to answer my questions to the best of her ability. She did not have all the information I needed available, but she did check with the backend team for that. I'm happy I... See more

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Rated 5 out of 5 stars

I had a problem with my trading view account and i contacted support team Support assistant alex show up and solved my issue. he is very nice and calm. Great support team, great work, great broker.... See more

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Rated 5 out of 5 stars

Looking really good. Also you can talk with the agents on whatsapp which is very convenient. I just had an interaction with Louise who was very helpful.

Company replied

Rated 5 out of 5 stars

louise was very helpful with answering my questions blackbull support is the best support ive ever had with a broker and ive traded with a lot.

Company replied

Rated 5 out of 5 stars

Having a tech issue on my pc. Louise made swift work of finding the details and making the correct recommendations. Awesome job x

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Rated 5 out of 5 stars

The support was very fast and professional. Special thanks to Antonio, who helped me quickly and clearly with everything I needed. Excellent service, highly recommended!

Company replied

Rated 4 out of 5 stars

Louise, being the team member that assisted me, understood my queries and was quick to provide solutions and tutorials as required

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Rated 5 out of 5 stars

Thank you Louise for helping me instantly with my requests! It’s been a smooth process using Black Bull Markets! Thank you!

Company replied

Rated 5 out of 5 stars

There was a great service provided me Named -Fernando ,he is really soo much helpfull his service is great thanks to him

Company replied

Rated 5 out of 5 stars

Lousie was a great help the whole BlackBull team are awesome always fast and easy to deal with

Company replied

Rated 5 out of 5 stars

Alex was quite helpful and understanding. Guided me throughout the issue. Thank you Alex

Company replied

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Company details

Written by the company

We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Redirected

I couldn’t create a live account and I…

I couldn’t create a live account and I was having trouble uploading documents. I got connected with a live agent quicker than any firm I’ve ever been with. Rodolfo was very helpful and solved the issue within minutes. I cannot wait to live trade with you guys!!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

the black bull market is very perfect…

the black bull market is very perfect for trading. even if you are a beginer everything is very easy to use and the live chat is very quick.
i had a situation and the live agent Rodolfo was very quick and he even speed up my revie and aprovell in the account.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent brokerage with outstanding…

Excellent brokerage with outstanding support — especially Antonio!

October 28, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for letting us know about your experience. We're just a message away if you need help.
Sincerely,
Antonio & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

I contacted blackbull team

I contacted blackbull team, Louise was fast and perfect!!! 100% really appreciated

October 28, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 4 out of 5 stars

Alex from customer services

Alex Helped me out for query of withdrawal. Customer service of black bull is awesome

October 27, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience.
Sincerely,
Alex & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars
Redirected

Great customer service

Great customer service! I was withdrawing funds from my account and Alvaro was very pleasant to work with! Everything was taken care of. Blackbull has always been great broker to use.

October 27, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Alvaro & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

Issues with withdrawals

I had no problems with deposits and punce i want to withdraw any amount they oblige you to refund to a source they select although the deposited money is from another source.
The withdraws are also missing for the 2nd time.

October 24, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your concerns. Please be aware that funds must be withdrawn using the same method they were deposited with. This is a standard requirement to comply with AML/CFT regulations and ensure secure and legitimate financial transactions.

We appreciate your understanding and cooperation. If you need further assistance or clarification, please contact our support team directly at support@blackbull.com.

Kind regards,
BlackBull Markets Team

Rated 5 out of 5 stars

Matti

Matti, what a legend. Uses the demo model for a bit and decided to bite the bullet. Created an account and wanted to link it to my laptop and I had no idea. Not even 5 minutes after speaking with Matti, I’m logged in, transferred funds and on my way! A platform like this is always great when there is instant help when you need it!

October 27, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Matti & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

There was a great service provided me

There was a great service provided me
Named -Fernando ,he is really soo much helpfull his service is great thanks to him

October 25, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for letting us know about your experience. We're just a message away if you need help.
Sincerely,
Fernando & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

So far so good!

Just starting with this platform as they seem to have good services and reviews. So far the help desk and Louise, in particular solved many outstanding questions, as well as finishing account approvals on the whilst we chatted online.

Let's see how it all goes, but i am happy so far

October 24, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Thanks to Sydney for professional and…

Thanks to Sydney for professional and patient support!

October 23, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Sydney & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Thank you sofia

Thank you sofia, for helping me for my application status

October 23, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Grateful assistance by the wonderful…

Grateful assistance by the wonderful Sofia! She assisted me with so much information my anxiety has gone. I recommend her. I'm very thankful for her help today. Thanks alot Sofia!
Charlie Andrews.

October 23, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Sofia was great !

October 23, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for taking the time to share your thoughts. We're always looking to improve.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Been using BlackBull Markets for a bit…

Been using BlackBull Markets for a bit now, it's really great broker. Great customer support (Thank you Louise for being so quick and helpful to respond) No problems withdrawing, no latency when trading. Lots of options to choose from MT4, MT5, cTrader. They have CopyTrader system too

October 21, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 4 out of 5 stars

Application process

Louise, being the team member that assisted me, understood my queries and was quick to provide solutions and tutorials as required

October 22, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Fernando helped me (the support)

Fernando helped me (the support)
Solve things

October 21, 2025
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for letting us know about your experience. We're just a message away if you need help.
Sincerely,
Fernando & Customer Experience Team | BlackBull Markets

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