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Frances is the star of this review. Professional , polite and shows great humanity when dealing with people who have unexpected difficulties. Cannot express how much he helped.i can only put this... See more
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Invited
Straightforward website and easy to open a new fixed rate bond account. Any queries are resolved efficiently by helpful customer services team.
Only bank I've experienced that asked me to provide "valid ID and proof of address" - to be sent by email. What made matters worse was they didn't tell me what they wanted as proof of ID. Turned o... See more
Company replied
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Straight forward, no messing about I’m 81 years old so anyone can easily fill out the application form Dee S
Company replied
Company details
Written by the company
Birmingham Bank is dedicated to empowering customers on their ambitious journeys. Everything we do is rooted in our core values of trustworthiness, ambition and dedication. Founded in 1955, throughout the evolution of our business, changing times and financial markets, our purpose to enable the ambition of our customers, employees and stakeholders remains unchanged. We are moving forward as we’ve always done, dedicated to delivering trusted, hardworking savings and lending products that provide practical solutions and make your money work for you. This is what we call “Better Banking”. Your savings are protected under the FSCS. It protects up to £85,000 (or £85,000 each, for joint account holders) of the money in your Birmingham Bank accounts.
Contact info
United Kingdom
- 03330 048 048
- info@birminghambank.com
- birminghambank.com
4.3
Excellent
43 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
Invited
Invited
Worth checking this bank
Easy website, competitive and simply explained rates and products.
August 8, 2025
Invited
Very competitive rate and easy process.
October 1, 2025
Invited
Easy to open account,good rate…
Easy to open account,good rate quoted...for a two year period
September 17, 2025
Invited
Invited
Easy process to set up new account
Straightforward website and easy to open a new fixed rate bond account. Any queries are resolved efficiently by helpful customer services team.
September 21, 2025
Invited
Invited
Good interest rate and reasonably easy…
Good interest rate and reasonably easy to open account.
September 16, 2025
Invited
Effective online experience
Clear, comprehensible website plus regular, effective communication of relevant information.
September 20, 2025
Invited
Impressed
I applied online for a fixed rate bond. The process was simple and the website was very easy to use. Overall, I was very impressed.
September 22, 2025
Invited
A pleasure to deal with
Very straightforward to open an account. Competitive interest rates, prompt and efficient admin., good communications.
October 4, 2025
Invited
Invited
Very quick and easy website with great…
Very quick and easy website with great rates if interest
Accounts set up within minutes- very simply.
September 27, 2025
Invited
Frances is the star of this review
Frances is the star of this review.
Professional , polite and shows great humanity when dealing with people who have unexpected difficulties.
Cannot express how much he helped.i can only put this down to a Bank that treats people as humans and not as difficult objects that upset the way Banks operate..
September 26, 2025
Don't they know this is the 21st century?
Only bank I've experienced that asked me to provide "valid ID and proof of address" - to be sent by email. What made matters worse was they didn't tell me what they wanted as proof of ID.
Turned out to be passport, driver’s license (their spelling, not mine - last time I looked, Birmingham was in the UK), or national identity card, none of which I've ever been asked for before, and, in any case, wouldn't send through unsecured email.
Edit 25/09
I've contacted Birmingham, but I'm still waiting for a response.
September 24, 2025
Unprompted review
Reply from Birmingham Bank
We’re really sorry to hear you had a poor experience. That’s not the level of service we aim to provide. I can see that you're already in contact with our customer support team, and if we can help further, please do call on 03330 048 048.
Invited
I wanted to open a savings account
I wanted to open a savings account. The website was easy to navigate and the interest rate was excellent.
September 14, 2025
Reply from Birmingham Bank
Thanks so much for your lovely feedback. We’re really glad to hear you had a great experience. It’s a pleasure to have you with us.
Invited
Very easy to open and operate our fixed…
Very easy to open and operate our fixed rate account.
September 5, 2025
Reply from Birmingham Bank
Thanks so much for your lovely feedback. We’re really glad to hear you had a great experience. It’s a pleasure to have you with us.
Invited
so easy and simple to open up the…
so easy and simple to open up the account compared to all others
September 4, 2025
Reply from Birmingham Bank
Thanks so much for your lovely feedback. We’re really glad to hear you had a great experience. It’s a pleasure to have you with us.
Invited
Very efficient
September 15, 2025
Reply from Birmingham Bank
Thanks so much for your lovely feedback. We’re really glad to hear you had a great experience. It’s a pleasure to have you with us.
Invited
Didn't have to wait too long & my…
Didn't have to wait too long & my problem of not being to log on wad quickly & easily fixed
September 15, 2025
Reply from Birmingham Bank
Thanks so much for your lovely feedback. We’re really glad to hear you had a great experience. It’s a pleasure to have you with us.
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