Big Dumpster.com - Cleveland Reviews 43

TrustScore 1.5 out of 5

1.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 1 out of 5 stars

I called just for information and they quickly said that the were not servicing my area at this time they interrupted me mid sentence and the hung on me , absolutely the worst customer service I have... See more

Company replied

Rated 1 out of 5 stars

I've been calling to have them remove the dumpster I rented from my driveway since June 3, 2023. The recordings say to leave a message, I do with all the details requested, and nothing. I've had no re... See more

Company replied

Rated 1 out of 5 stars
Invited

The website shows sizes and prices for dumpsters that they don't carry. After not receiving the size dumpster I order. I called and was informed that several of the sizes and prices on the website wa... See more

Company replied

Rated 1 out of 5 stars
Invited

dumpster not delivered as promised had hired two workers for the day .then had to call for three days and send email to get it picked up NEVER AGAIN!!! truly not worth the 480.00 i spent!

Company replied

We perform checks on reviews


Company details

  1. Trucking Company
  2. Delivery Service
  3. Garbage Dump

Written by the company

Dumpster rental specializing in residential delivery for everything from house clean outs to remodeling projects.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

Rude behavior not torerated

I called just for information and they quickly said that the were not servicing my area at this time they interrupted me mid sentence and the hung on me , absolutely the worst customer service I have ever experienced in my entire life. Again HORRIBLE!!! , don`t waste your time. I wouldnt even have given a one star but had to put at least one to write a review!

June 28, 2023
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

Sir, I actually was the one you spoke with and sorry you feel this way. We do not service your area and you were upset and hung up on me. We hope you find someone to service your needs.

Advertisement
Rated 1 out of 5 stars

Abandoned Dumpster, Zero Communication

I've been calling to have them remove the dumpster I rented from my driveway since June 3, 2023. The recordings say to leave a message, I do with all the details requested, and nothing. I've had no response whatsoever from this company and now there's a dumpster abandoned in my driveway. I've chosen every option on the automated system when calling, have left messages with every one of them, and still nothing. I'm now going to report the dumpster as abandoned and see what authorities I can get involved in this. DO NOT USE THIS COMPANY!

June 18, 2023
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

Sorry for any inconvenience. The first attempt to pick it up there was a car blocking it and we were able to get on second attempt.

Rated 5 out of 5 stars
Invited

Great Service

Thanks for helping out.

November 22, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your business!

Rated 5 out of 5 stars
Invited

Amazing customer service

Poor planning on my part resulted in a very last minute request for a dumpster. They were super friendly and bent over backwards to accommodate me. Great price and great customer service - would highly recommend them!

November 17, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your business!

Advertisement
Rated 1 out of 5 stars
Invited

misleading

The website shows sizes and prices for dumpsters that they don't carry. After not receiving the size dumpster I order. I called and was informed that several of the sizes and prices on the website wasn't available. This company doesn't even have dumpsters, they increase the price and contract the work out to other companies.. they were unwilling to make my situation right.
Don't use this company

November 12, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

Joyce,
We apologize that you were not happy. Certain size dumpsters are not available in all service areas. I can assure you we have our own dumpsters and trucks. Iif we do not have a dumpster available we have partners that we can use if we have too. Our goal is to get you your dumpater asap. If you like, I can send you an autographed picture of me standing next to one of our many trucks and dumpsters with a coupon for $25.00 for another opportunity to service you if the need arises.
Sincerely,
Rob
Territory Mgr.

Rated 1 out of 5 stars
Invited

They had hidden charges and put them on my credit card without my approval .

Will never use them again and will tel all I know not to....

November 12, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We apologize that you were not happy with our service, however you were informed that you were alloted a certain weight and the list of prohibited items. Your dumpster was overloaded and therefore you received additional charges relative to the overweight.

Rated 5 out of 5 stars
Invited

Great Hassle-Free Service

Great timely service. I really appreciated the help deciding what dumpster I actually needed and not being upsold (like budget dumpster did on my last dumpster) on something I didn't really need. Ask for Theresa, she was very knowledgable and patient through this process. Thanks BD for the help and hassle free service getting my dumpster out to me. I'll be a returning customer.

November 10, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We really appreciate the kind words and your dumpster business. Thanks again!!!

Advertisement
Rated 5 out of 5 stars
Invited

Best Dumper

I am very pleased with the fast turn around time on getting new dumpsters. I needed 4 for a demo job and they kept up with my needs.

November 10, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your dumpster business.

Rated 5 out of 5 stars
Invited

Honorable!

A company that does what it says it will do. That's all I'm looking for in a company.

November 10, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your dumpster business. Glad we could help with your project!

Rated 5 out of 5 stars
Invited

Excellent service and timing

The staff of Big Dumpster- Haul Away was first class, from reserving the container to drop off and pick up. The knowledgeable driver was careful and swift.
I recommend them for your container needs.

November 10, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your business. Please keep us in mind on your next restaurant build out!!!

Advertisement
Rated 5 out of 5 stars
Invited

John palmer

Quick fair service

November 10, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your dumpster business.

Rated 5 out of 5 stars
Invited

Everything great

Wonderful service

November 9, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your business. Thanks again!

Rated 5 out of 5 stars
Invited

Used them twice

I used the folks twice and found their great and courteous service to be consistent. I would surely use them again without hesitation.

November 8, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your business. Thanks again!

Rated 5 out of 5 stars
Invited

Fantastic experience.

From start to finish, ordering a dumpster was a fantastic experience.

November 6, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

Thanks LEC for your multiple dumpster orders. We really appreciate your business. Good luck racing in Daytona. We will be cheering you on!

Advertisement
Rated 4 out of 5 stars
Invited

BigDumpster

The only issue I had was that they charged more because the property was outside city limits but it wasn't that far out.

November 6, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We appreciate your dumpster business. It is unfortunate that your dumpster required additional permit fees, however that fault belongs to the city.

Rated 5 out of 5 stars
Invited

Great service

The people were very friendly and helpful. The dumpster was delivered and pickup on the time. Billing was a breeze. I was use them again in the future.

November 6, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

Thanks again Jerry, we really appreciate your business.

Rated 1 out of 5 stars
Invited

overall disappointed!!!

dumpster not delivered as promised had hired two workers for the day .then had to call for three days and send email to get it picked up NEVER AGAIN!!! truly not worth the 480.00 i spent!

November 6, 2016
Unprompted review
Big Dumpster.com - Cleveland logo

Reply from Big Dumpster.com - Cleveland

We apolgize that you were not happy, however your phone was diconnected when the driver tried calling you multiple times.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look