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3.4

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

I couldn’t make my reservation for a…

I couldn’t make my reservation for a spa booking after an unfortunate accident. Charlie was fabulous and rebooked the spa appointment no questions asked . Brilliant service and very much appreciated.
Would definitely use again.

July 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Would never consider booking at either…

Would never consider booking at either place as a simple attempt to navigate their Web site proved well nigh impossible. I won't waste my time and search for domething where I can access at least some of the information I want.

April 19, 2025
Unprompted review
Rated 3 out of 5 stars

Off to a bad start and we haven't even…

Off to a bad start and we haven't even visited.
Made a booking payment of the incorrect amount take immediately.
Contacted the phone line booking sorted out and email confirmation promised.
Two messages and over a week later we have no email confirmation
No booking details
Just a debit from our account
Poor show eden hall

May 28, 2022
Unprompted review
Rated 5 out of 5 stars

Refreshingly Accommodating

We’ve tried to book at Cross Hall twice in the last 6 months.
On each occasion WE’VE been forced to cancel.
Barons Eden have been very understanding in each occasion.
Difficult times for hospitality but can’t fault thus group who are just gearing back up because of COVID.
I wish them well and have no doubt that when we get to stay it’ll be a home from home

June 28, 2020
Unprompted review

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