Verified
Still not revcieved my order unfortunately, have emailed a few times and I was ignored. I finally got a reply and I was told it was going to be looked into the next day. I didn't get an update the nex... See more
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Verified
I purchased three iron-on badges for referee kit. Item's arrived promptly and were great quality and good value. I would definitely buy from them again and if you are worried about buying online, back... See more
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Verified
Had a slight issue with my order going astray, however, one quick message and 2 days later the replacement showed up with a little gift in as well. Cannot fault the service from ordering online to del... See more
Company replied
Verified
Item arrived quickly but the Post Office managed to get the envelop opened and item went missing. Sent an email to Danielle at Backztitch and she replaced it without any quibble and received it 2 day... See more
Company replied
Company details
Written by the company
Family owned brand with a sustainability & inclusivity ethos, we offer a wide variety of products including Vegan clothing, handmade kids fancy dress, memory items, referee gifts & equipment. All recycled & reusable packaging.
Contact info
Stratford Drive, L34 1AN, Merseyside, United Kingdom
- 07738048583
- backztitch@gmail.com
- backztitch.com
4.4
Excellent
106 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Still not revcieved my order…
Still not revcieved my order unfortunately, have emailed a few times and I was ignored. I finally got a reply and I was told it was going to be looked into the next day. I didn't get an update the next day so I emailed again and I still have not had a reply. Actually gutted as I had heard good things about this company.
June 11, 2025
Reply from Backztitch
Sincere apologies for the delay with your order and the lack of updates — we completely understand your frustration and we’re truly sorry you’ve had this experience.
Backztitch is just myself and my wife Danii, and we’ve been under a bit of pressure recently as Danii is due to give birth any day now. This has unfortunately impacted our ability to keep on top of everything as promptly as we’d like.
That said, your order will be shipped tomorrow without fail. We're really grateful for your patience and truly gutted we let you down after you’d heard good things about us — that’s not the standard we aim for.
Thanks again for bearing with us, and we’ll make sure you’re sorted.
Warm regards,
Ant (and Danii)
Backztitch
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Verified
Another great purchase
Another great purchase, competitive price, quick, free delivery and good communication throughout
January 20, 2025
Verified
Reply from Backztitch
Thank you!
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Verified
Good communication
Good communication, well pkgd. Excellent service. Highly recommended.
July 21, 2024
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Verified
First class service and correspondence…
First class service and correspondence as usual
July 18, 2024
Verified
Good service.
First lot got lost in transit, sorted out very quickly.
Pleased with the badges.
June 13, 2024
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Verified
Excellent company which is really good…
Excellent company which is really good value and customer service is outstanding.
April 27, 2024
Reply from Backztitch
Thank you for your positive review!
Verified
My order hasn’t even come yet.
April 28, 2024
Reply from Backztitch
Today is the 6th business day since you placed your order. There has been a Bank Holiday weekend during that time which will also delay post. Please be patient. If your order still isn't with you after 10 business days, please email us.
Verified
Reply from Backztitch
Thank you for your positive review!
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Reply from Backztitch
Thank you for your positive review!
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Verified
Best reff shirt I have ever had can't…
Best reff shirt I have ever had can't wait for the green one to come it's been a long time coming think you need to sort your suppliers out you need to have the materials in stock because your shirts are very good .myself have had 2 shirts from you and waiting for the green one now .
January 10, 2024
Reply from Backztitch
Thank you for your positive review!
Verified
Reply from Backztitch
Thank you for your positive review!
Verified
Got iron on badges in a flash sale
Got iron on badges in a flash sale . Very good deal . I bought a few spares because of this .
Badges decent quality and delivered pretty quickly
Bravo 👏
January 3, 2024
Reply from Backztitch
Thank you for your positive review!
Verified
fast delivery and good contact
fast delivery and good contact as always a real pleasure to buy from
January 3, 2024
Reply from Backztitch
Thank you for your positive review!
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Verified
Great new equipment
Fantastic equipment at a great price and superb delivery- thank you
December 6, 2023
Reply from Backztitch
Thank you for your positive review!
Verified
Reply from Backztitch
Thank you for your positive review!
Verified
Arrived quickly and as described
Arrived quickly and as described. Fantastic value as well in their sale.
December 5, 2023
Reply from Backztitch
Thank you for your positive review!
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