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Written by the company
United States
3.9
12 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
It does help me unwind and be in the now, and I saw some changes in the first week. an all-around good program.
Signed up to this app for what I thought was 28 days. Found it difficult to find my plan & number of repetitions etc and emailed for help.Vagueley helpful but not really. One question went unanswered when I asked about the 28 days & if I missed a day what happened?I used 6 days of this app. 2 amounts then taken for a monthly subscription.No reminders , no asking how I was getting on, nothing. Customer Service the worst I have ever experienced - asked for an escalation of the case but got exactly the same response “ terms and conditions state blah blah.”No apology, no understanding, wasn’t escalated,nothing.No recognition that this was a one off mistake and I have not got any value for £65 . £65!!! There was a new law brought in to combat the mis-use of digital subscriptions taken automatically-there should be reminders. There are none.
Babyface - like Lisa in an earlier review please see emails with Jessica Bailey. I asked for an escalation and am being ignored.
It is easy to jump between trackers, exercises, and meal plans without confusi
Reply from Baby Face Yoga
Dear Dion,
Thank you for letting us know that Baby face yoga makes it easy to jump between trackers, exercises, and meal plans without confusion. We’re committed to continuously improving our navigation and layout to ensure every feature flows seamlessly into the next.
For any further assistance, please include your account email and order number when you reach out to help@babyface.yoga so we can help you more efficiently.
Sincerely,
The Baby Face Yoga Team
The customer service is terrible and they have no regards for consumer rights. I paid for what I thought was a 30-day trial and they took double the amount the following month. There is no way to manage a subscription through the app and, after asking to cancel, they still took the (very expensive) payment and stated it is not their policy to issue refunds. This matter is ongoing and they appear to be ignoring my emails in the hope it will go away. The exercises are boring, repetitive and there is no explanation as to what muscles are being exercised and why. There are far better, cheaper and more in-depth face yoga programs out there with a far greater level of customer service and support. Absolutely would not recommend this to anyone.
babyface.yoga - please see email correspondence between myself and Jessica Bailey. This matter is still unresolved and my concerns do not appear to be being addressed.
Reply from Baby Face Yoga
Dear Lisa,
We’re sorry for the unexpected charges, lack of subscription controls, and poor support you’ve experienced with Baby face yoga. We’re improving our trial terms, account management, and workout guidance now. Please send your account email and order number to help@babyface.yoga so we can resolve this for you.
Sincerely,
The Baby Face Yoga Team
Everything is nice and the exercises work perfectly on my face, but the price could be better.
Reply from Baby Face Yoga
Dear L. Brown,
Thank you for sharing your feedback! We're thrilled to hear the exercises are working well for you. We understand your concern about the price and are always working to improve our offerings. For further assistance, please send your account email and order number to help@babyface.yoga.
Sincerely,
The Baby Face Yoga Team
Reply from Baby Face Yoga
Dear Boyk,
Thank you for your kind words! We're so glad to hear that you're enjoying the service and features of the app. We're excited for you to experience more of what we have to offer in the future, and we truly appreciate your support.
If you have any further questions or need assistance, don’t hesitate to reach out. For quicker resolution, kindly include your account email and order number (if possible) when contacting us at help@babyface.yoga.
Sincerely,
The Baby Face Yoga Team
The meal plans are not only healthy but also delicious. They have made a real difference in my overall well-being.
Reply from Baby Face Yoga
Dear Sarah,
Thank you for your wonderful feedback! We're so glad to hear that the meal plans have not only been healthy but also delicious, and that they've made a real difference in your overall well-being. It's fantastic to know that Baby Face Yoga is supporting you in both your facial care and holistic health journey.
If you have any further questions or need assistance, feel free to reach out. For quicker resolution, kindly include your account email and order number (if possible) when contacting us at help@babyface.yoga.
Sincerely,
The Baby Face Yoga Team
Before getting this app, I didn’t know that it had a diet plan option. I tried it, and I like it. It created a healthy meal plan to my liking.
Reply from Baby Face Yoga
Dear Nat,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the diet plan feature in the Baby Face Yoga app. Our goal is to offer a holistic approach to wellness, and it's great to know the personalized meal plan suited your preferences and supported your healthy lifestyle.
If you ever have suggestions or run into any issues, feel free to reach out—we're always working to improve Baby Face Yoga for our users. When contacting us, please include your account email and, if possible, your order number so we can assist you quickly. You can reach us at help@babyface.yoga.
Sincerely,
The Baby Face Yoga Team
This app works 100%, but you have to be consistent and disciplined for it to work. I noticed result in a good month of use.
Reply from Baby Face Yoga
Dear Victoria,
Thank you for sharing your experience with Baby Face Yoga! We're so glad to hear that you saw results after a month of consistent use—that's exactly the kind of dedication that makes a difference. You're absolutely right: consistency and discipline are key to getting the best results from our face yoga routines.
If you ever have questions, feedback, or need assistance, don’t hesitate to contact us. Please include your account email and, if possible, your order number when you reach out so we can support you effectively. You can email us at help@babyface.yoga.
Sincerely,
The Baby Face Yoga Team
The app has really fun and well-guided challenges as well as exercises. I’m having fun using this app.
Reply from Baby Face Yoga
Dear V. Forter,
Thank you for your feedback! We're so happy to hear that you're enjoying the fun and well-guided challenges in the Baby Face Yoga app. We aim to make your experience both enjoyable and beneficial, and it’s great to know you're having fun with it!
If you need any assistance, don’t hesitate to reach out to us at help@babyface.yoga, including your account email and order number, if possible.
Sincerely,
The Baby Face Yoga Team
My skin glows like it never glowed before. Love the app and the video content it has.
Reply from Baby Face Yoga
Dear Olivia,
Thank you for the amazing feedback! We're thrilled to hear that Baby Face Yoga has helped your skin glow like never before. It's fantastic that you're enjoying the app and the video content—your results are our top priority!
For further support, feel free to contact us at help@babyface.yoga, and please include your account email and order number if possible.
Sincerely,
The Baby Face Yoga Team
The audio and video tutorials are amazing, they make it so easy to incorporate face yoga into my daily routine.
Reply from Baby Face Yoga
Dear Ignota,
Thank you for your wonderful feedback! We're so glad to hear that the audio and video tutorials are helping you easily incorporate face yoga into your daily routine. We’re always working to make the experience as seamless as possible for you. If you have any questions or need further assistance, feel free to reach out to us at help@babyface.yoga.
Sincerely,
The Baby Face Yoga Team
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