AlRayan Bank UK Reviews 1,199

I have had great experience banking with Al Rayan, I agree with other users, they need to get with the times and allow withdrawals and transfers 24/7. It makes it very hard to use Al Rayan as your m... See more

Muhammad .B was professional, courteous, and knowledgeable, making the entire process smooth and efficient. He took the time to explain all my options clearly and answered all my questions patiently.... See more

Customer service provided by Muhammad B was very good. He was very patient and helped me resolve my issues. The only disappointment is with the mobile banking system of Al Rayan Bank as a whole, the u... See more

We applied for one of the home purchase plans recently. Primarily we were managed by Ahmed Chowdhury with our application. Genuinely was very helpful to us in the whole process. If you have him workin... See more

Muhammad Baig was amazing at assisting me to help me with my log in as I forgot my details. He was very patient and understanding. I hope he gets a bonus!

I have been an account holder with this bank. They offer very competitive rates however I forgot the details to log in etc as I did not use it for nearly a year! I spoke Mr Himanga and he guided me s... See more

Help with digital login. I would like to thank employee Himanga for his patience in helping me to register online at Al-Rayan Bank today. He was extremely patient and spent a lot of time explaining... See more

Al Rayan bank have been helpful and in particular Muhammad Baig as an advisor! He helped to rush though some paperwork for my elder mother! She is nearly 90 and doesn’t do online banking but we fou... See more

Muhammad Baig was very helpful with assisting me retrieve my important information. He stayed with me on call while I logged in & was able to talk me through the process on the website. I would not ha... See more

Fozia Jabeen answered my call today and guided me very patiently through all of my issues with my banking, which no-one else has managed after several calls over the last 2 months. Very kind, patient... See more

I spoke to Fauzia/Fawzia today Customer advisor on the telephone for al Rayan bank She was super professional, helpful and efficient. Helped me solve my problem quickly and removed my anxieties.... See more

Zakariya of Al Rayan Bank was so helpful and patient informing me how to register with digital banking. He even stayed after 5pm and also rang me again. Finally we succeeded. I am forever grateful to... See more

The assistance from Fozeea on the telephone was first class. She listened carefully to my issue and patiently took me through what I needed to rectify the issue. I was very impressed with Fozeea’s sup... See more

I recently encountered an issue with my account being locked and reached out through the bank’s phone line. The service we received was outstanding. The assistant, Muhammad Baig, was prompt, pol... See more

Excellent customer service. Mr Muhammad Baig was the advisor I spoke with re mobile app,he talked me through the process and helped reactivating the app. stayed with throughout the process and finally... See more

Return call after phone issue moved to call to a higher level. Contact Nazmin corrected on line issues and followed with information via post. Excellent service. Many thanks

Very useful from muhammad baig helped me throughout the whole call due to an error in my phone number on my bank. Absolutelu amazing customer service experience.

The staff are very pleasant but ... I've just spent an hour trying to access my on-line account for a statement of profit for 2024-25, but couldn't get the website to recognise my password. So I r... See more

I would like to express my thanks to a your employee Himanga, who helped me to re -invest and sign up to digital banking. He was very helpful and patient.

I would like to say a massive thank you to all of the staff who are very helpful in particular Sana Naveed who is efficient, polite and just generally always willing to help. I have a extremely posit... See more

opened my accont a year ago, the app isnt great so many little quirks couldnt log in, I called support and Muhammad Baig helped me with the whole process and also all of my enquiries were ressolved.... See more

Excellent communication skills . Very patient people . Mohamed Baig step by step to open a new account . Well done I recommend people to open account with al rayan .

The customer service I received was amazing. Honestly the level of service delivered was extraordinary to insure all my issues are solved. Thank you Shazia Raza and thank you Alrayan Bank.

Today , I spoke to Dounia Rashid. She was very helpful I called the bank a few times and no one helped me. They kept on saying we will get back to you they never did. I spoke to her and she put me o... See more

I wanted to open a fixed rate bond and downloaded their app on my phone to do this. I managed to open my new bond, but couldn't download the welcome letter and form as requested. However, the next day... See more

Very outstanding services I really appreciate their helpful approach. After many attempts in the past few weeks to fix the online banking Mr Bahjat has spent more than an hour to sort out the issue an... See more

I have a HPP and current accounts with the bank, and must say the customer service is great. The app works as well as other high street banks, and I have been given support when I have needed it. In p... See more

We have been extremely impressed by the service provided by Fawad. Nothing has been too much trouble for him, he has consistently kept us up-to-date and I would recommend Al Rayan and Fawad to everyon... See more

It has been a wonderful experience buying a house through the Home Purchase Plan scheme offered by Al Rayan Bank. The staff are highly professional and the journey until completion was absolutely pl... See more

Despite all the negative comments we had heard, we put our trust in Allah and decided to get in touch with Al Rayan for HPP. The process was smooth and thanks to Fawad Awan, one of the business develo... See more

I spoke to Priti this morning.I have had a series of problems since June in setting up a cash ISA transfer. I got a bit upset and Preti was very comforting and reassuring. I hope now that all the pr... See more

Totally distrought with the mobile app, also tried to use on desktop with authenticator app but when trying to use the coloured QR code it fails with error code 4999/0999 I am now trapped and cant a... See more

Unfortunately, I simply can't recommend Al Rayan Bank. There are one or two helpful staff, but overall the experience falls way short of the customer service one expects from a bank in the UK. It seem... See more

I wrote a review about a year ago with how happy I was with the bank. But after trying to register with mobile banking for 2 days and it not being successful, I have been left disappointed at how much... See more

Quietly impressed with the service from this Bank....after much deliberation decided to take the plunge and invest with them. The friendly, helpful and professional support I've had from them has been... See more

Was expecting a long wait after reading reviews but alone and dusted after 15 minutes by an extremely courteous and professional lady I recently couldn’t get through to a well known high street bank a... See more

As I customer I was looking for people on the phone to be polite and war and welcome I didn't get that service today sadly I spoke to sadeka and it's almost like she didn't have the time or had someth... See more

Holo My Name is Abdul Gani 04.may 2020 i am spoke with one lady she name is Fareha Manzoor excellent service and good communication would certainly recommend the staffwas very personable Too much s... See more

Thank you Shaheen for your professional and warm customer service. I normally find Al Rayan service frustrating as they take things too long or don't bother to give the requested details I needed.... See more

I spoke with Alina today, who was most patient & helpful - bless her. However, it seems that there is a "technical issue" regarding my hard device for online banking, which is extremely annoying. Al... See more

Can't say I have always been happy with the administrative part of this bank in the past. However, my last call to them illustrates how one outstanding employee makes all the difference. A woman cal... See more

Been with this bank for 8 years and it's been nothing but incompetence. Because I'm Muslim I give them chances but this new app is the straw that broke the camels back , it doesn't work on my phone... See more

4 stars because sometimes it takes extremely long for me to get through on the call line... have had to wait for up to 45 min in the past. However, today I was served by Shahin and she was absolutely... See more

As a Buisiness Account holder, it is imperative that I can get the help needed to carry out daily business tasks. Head office were not able to help but Maleesa at the Whitechapel Branch with the help... See more

A/S. I will try to break this review down in two sections... Normal banking and Sharia home finance. Normal banking is great, people are helpful, kind and professionals. Sharia home finance off... See more

Had to call customer service to register my Rayan Bank mobile App - the toughest app to install ever !!!!….but the staff Mr Shaheen was brilliant at the other end of my phone and worked with me throug... See more

Reference my previous comments . HOW WRONG CAN YOU BE !!!. Everything went through 100%. at applied for rate. Received letter this morning , Confirming £85,000 to cash ISA .1.2%....Would UK. BANK HAV... See more

Ridiculous that I can access my account on my PC but am not recognised as a customer trying to register on the Al Rayan app. I haven't even had any response to several secure emails I have sent them.... See more

The customer service was good as a result I have upgraded Al Rayan Bank UK to 5 star. Issue with app resolved. absolutely rubbish....unable to select date of birth manually you have to select b... See more