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ABOUT YOU Reviews 2,039

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TrustScore 3.5 out of 5

3.3

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ABOUT YOU ti offre un'esperienza di moda personalizzata con oltre 1000 brand e più di 100.000 prodotti. Ordina ora con spedizione e reso gratuito fino a100 giorni!

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3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 1 out of 5 stars

I returned a pair of shoes

I returned a pair of shoes, but I haven’t received any indication from them whether the package arrived. I can’t get any help from their customer service, and every time I’m referred to a different email address. This item was quite expensive, and it’s been almost a month since I returned it without receiving the refund.

ayit-671-334479466

August 19, 2025
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Gentile Smadar Levi,
ci dispiace molto per la situazione che descrivi e comprendiamo la tua frustrazione per l’attesa del rimborso. Ti ringraziamo per aver condiviso la tua esperienza: abbiamo già informato il team competente e speriamo che il tuo problema venga risolto al più presto.

Siamo consapevoli di quanto sia importante un processo di reso e rimborso semplice e veloce, e lavoriamo costantemente per migliorarlo. Commenti come il tuo ci aiutano a crescere e ad offrire un servizio sempre migliore.

Ci auguriamo di rivederti presto nel nostro shop con un’esperienza decisamente più positiva.

Un saluto,
Il team ABOUT YOU

Rated 1 out of 5 stars

Scam site, they can not be trusted

I just wasted a couple of hours finding some clothes, because they promised me 20% ekstra on certain item. When I was done and about to buy, they first wanted me to add the 20% to each product, so I had to remove and add every item again.
When that was done I went to the toilet for less then 5 minutes and when i returned again, there was some message about their the coupons/20% was put on hold.
So I called them to ask what the deal was, and a polite customer "service" guy said he did not understand it either. He said I could try again after the 5+ days when the coupons was not put on hold, but there was only 1-5 left of most of the items i wanted and the chance of any being left in 5+ days i slim to none.
Stay away from this site, you will pay more then you were promised.

October 2, 2024
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Dear customer,

we are sorry you had this experience and thank you for the feedback. We are constantly working to optimise the shopping experience and receiving these types of comments helps us to improve and offer better service.
We hope to see you again in our shop!

Kind regards,
The ABOUT YOU team

Rated 1 out of 5 stars

MERCE FAKE

Ho acquistato una cintura Ralph Lauren da regalare per Natale al mio fidanzato ed è FALSA!

December 28, 2023
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Gentile Natascia,

ti ringraziamo per il feedback. Lavoriamo costantemente per ottimizzare l'esperienza d'acquisto e ricevere questi tipi di commenti ci aiuta a migliorare e a offrire un migliore servizio. Tutti i nostri fornitori sono autorizzati e la merce sul nostro sito è originale. Purtroppo in casi eccezionali l'imballaggio originale viene danneggiato ed i prodotti vengono imballati in una scatola universale.

Un saluto,
il team ABOUT YOU

Rated 3 out of 5 stars

Usually good but sometimes they'll…

Usually good but sometimes they'll insert your address incorrectly meaning you never get the delivery and then blame you for not providing the correct address even though it's the same address you used for the past 10 orders. Annoying.

June 2, 2023
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Hi Eleventeen,

we apologize for any inconvenience this may have caused. Thanks for your feedback, it will certainly improve our service. We are constantly working to optimize the shopping experience and receiving these kinds of comments helps us to improve and offer a better service.
We hope to see you again in our shop!

Best Regards,
The ABOUT YOU team

Rated 5 out of 5 stars

Good experience

Good, accurate delivery time and implemented easy return system is the best thing in this eshop.

December 11, 2022
Unprompted review
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