24bookprint Reviews 10

TrustScore 4 out of 5

4.0

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Company details

  1. Book Publisher
  2. Book Store
  3. Digital Printing Service
  4. Prints and Signs Store

Written by the company

24bookprint specializes in high-quality book printing. Our extensive European print network ensures that your books are printed locally and on demand, keeping costs low and lead times short.


Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 2 out of 5 stars

budget service, budget results

If you’re looking for a company that actually assists you in getting your book printed correctly, this is NOT the place.

Their system is entirely hands-off—if something is even slightly off, whether it’s page alignment or a misaligned cover, they will not intervene or offer any corrections. Instead, they print exactly what you submit, errors and all, and when you reach out for help, their response is basically: “It’s your fault.” No guidance, no quality control, no customer care—just a final product that may or may not turn out the way you intended.

Yes, technically, everything is in the fine print—but I still expected better. You might save a few bucks upfront, but if your book doesn’t turn out right, you’ll end up paying more to fix it elsewhere.

January 30, 2025
Unprompted review
24bookprint logo

Reply from 24bookprint

Hi DW,

We're sorry to hear that you're not satisfied with our service.

24bookprint is an online service that allows you to upload and order your book. We try to keep the pricing of our service as low as possible, so that books are affordable for everyone who'd love to get their own books printed. To achieve that, we've automated the entire process from upload to delivery, but that does require the user to follow our recommandations and check the preview files we provide:
- During the upload process we provide formatting advice for both the manuscript and cover.
- We provide print preview PDFs for both the manuscript and cover that show exactly how the book will be printed.
- In the step 'Final check' before ordering we explain once more that it's critical that you check these files, because your book will be produced exactly how it's shown.
- When placing an order, we always recommend ordering one proof copy before placing a larger order. That way, you'll be able to spot any unforeseen mistakes.

Again, we're sorry that the book you received did not match your expectations.

Rated 5 out of 5 stars

I am a satisfied customer overall.

Easy to create your own book through their online platform which guides you through all the steps. Print quality is very good and the final product looks great. Whenever you encounter a problem or just have a question, their customer service is replying fast and accurate. The delivery of the books is done quickly and with utmost care. I am a satisfied customer overall.

May 26, 2024
Unprompted review
Rated 1 out of 5 stars

My order went wrong SEVERAL times

My order went wrong 2 times, the first time they just replied saying they will produce another one with no expenses for me and then they just send out the same wrong order again and vanished. I never got a reply from them again. Sent multiple emails and no reply. Will proceed further, for sure, I’ve lost my money, but what about my clients that are waiting for the order for weeks?

You can't even assume your mistake. I got the same issue going on and on again, for weeks! It wasn't the case that I received the wrong print, you reprinted it and the issue was sorted! It kept happening for weeks! You replying that "you think" you did everything right, just reforce how arrogant you're without being able to recognise that you did a poor job. Also, my emails wasn't replied in a timely manner of 24hours, I have all of them and can easily prove it by sending the whole thread, but it's not the worst part, the employee that replied to me, was extra rude, like it was my fault that you did a horrible job. It's absolutely unreasonable to have that kind of attitude with your clients. Well, not a client anymore, but for the health of your business, you should have some communication metrics delivered to your employees.
Kindly,

February 14, 2024
Unprompted review
24bookprint logo

Reply from 24bookprint

Hi Viktoriya,

We're sorry to hear you aren't satisfied with our service.

We've checked what happened and as far as we can tell, we responded to your complaint about the incorrect reprint within a few hours after we received your email, and immediately started another reprint. This reprint was shipped and delivered within one week after we received your email. Furthermore we've checked our email history and al yourl emails that we received have been replied to within 24 hours.

Again, we're sorry to hear you're dissatisfied with our service, but we believe we've done everything to make it right.

Rated 5 out of 5 stars

My order went through very quickly

My order went through very quickly, with a nice quality. I like the structure of the paper and colour and quality of the cover. For me it took 5 days from order to having the books arriving at my home.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to produce, print and market your books.

Very easy to produce and have your book printed from a pdf or Word doc. They will print a single copy or hundreds of copies. They also have an internet sales site to assist selling and marketing your book and print each order on demand. Highly cost competitive and quick printing and delivery times. No up front costs, except for ISBN application of around €13. Highly recommended.

February 3, 2021
Unprompted review
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