1-800Accountant Reviews 9,602

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the clear and detailed explanations provided by the staff, which helped them understand complex tax matters and plan for their business's financial future. Many reviewers specifically mentioned feeling heard and validated, with their concerns addressed thoroughly and patiently. Consumers value the personalized attention and the sense of trust they developed with the company's representatives. People found the staff to be knowledgeable, professional, and friendly, making them feel comfortable and supported throughout the process. Reviewers also highlighted the benefits of having access to expert advice and guidance, particularly for small business owners who are just starting out. Consumers also appreciated the proactive support in keeping their books organized and ensuring they are on track with their taxes.

Based on these reviews

Rated 5 out of 5 stars

My initial call Aaron cleared up all my confusion on what to do next,(bc starting a business from scratch is confusing in the beginning!) H set me up with what to expect and answered all of my questio... See more

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Rated 5 out of 5 stars

Our agent helped us think through the tax implications of owning our own business and helped guide us to next steps. We are new to owning our own business so talking to someone who has deep knowledge... See more

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Rated 5 out of 5 stars

I spoke with Patricia She was professional, friendly, and asked questions about the nature of my businesses. It seemed genuine, and she seemed passionate about helping small businesses.

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Rated 5 out of 5 stars

It was excellent. Zach took his time to thoroughly listen very attentively to my questions and then explain in detail the answers. He made sure that I had a good understanding before moving forward... See more

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Rated 3 out of 5 stars

I have had a mixed experience with 1-800Accountant. Some advisors and team members, like those I am currently working with, are helpful, efficient and friendly. But I have in the past had adviso... See more

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Rated 5 out of 5 stars

Professional and understanding. Since I moved around a lot, I had trouble finding a tax account who would help me each year I needed to do my taxes. I ended up using a DIY company and got myself into... See more

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Rated 5 out of 5 stars

1-800ACCOUNTANT was very informative and patient while explaining what it is they do for small business owners. Basically they do everything you will need to be a successful business owner, especially... See more

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Rated 5 out of 5 stars

James was absolutely incredible! From the moment we started talking, I was so impressed with his knowledge and enthusiasm about all things tax-related. Not only did he explain things in a... See more

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Rated 5 out of 5 stars

Since I am a small business I am very open to any suggestion since my experience is limited, also learning new terms and understanding how everything works. It may be helpful to have a print out that... See more

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Rated 5 out of 5 stars

Non-robotic people. Actual quality customer service. Really friendly, respectful, and informative people. Micheal P. Was able to fully answer the questions I didn't know I needed to have, and fully wa... See more

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Rated 4 out of 5 stars

My accounting professional was very knowledgeable. He did not seemed rushed to push me into signing up for anything. He patiently gave me all the information, asked if I had questions, listened carefu... See more

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Rated 5 out of 5 stars

I spoke with Drew Kier and he was very knowledgeable, professional, and all my questions were answered and more! This is an amazing member to have in your company. He sold me from the very start! I’m... See more

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Rated 5 out of 5 stars

PRO - FESH - ONAL Wow! The first interaction I had was nothing less than stellar! They know what they are talking about, I didn't feel pressured, but I felt the urgency to take the right action... See more

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Rated 5 out of 5 stars

From the moment my consultation started Niki gave me her full and undivided attention. Talking about taxes can be a scary thing but to have my mind opened in an easy-to approach manner was astounding... See more

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Rated 5 out of 5 stars

She was very informative, professional and kind, helped the business information and on things we didn’t know about. Answered our questions with great detail, concern and her professionalism was on po... See more

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Rated 5 out of 5 stars

The representative explained every thing about how the taxes are managed for a company. It was really nice to get that details and i feel very comfortable.

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Rated 5 out of 5 stars

I truly enjoyed speaking with Curtis. I felt heard and seen throughout our conversation, which made the experience stand out. Not only did I enjoy the discussion, but I also value the service they p... See more

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Rated 5 out of 5 stars

1-800 Account has been fantastic to work with so far. Drew really stood out - he was knowledgeable, patient, and made everything simple to follow. I felt confident and supported the entire time. Could... See more

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Rated 5 out of 5 stars

Great Support! Our experience with 1-800 Accountant has been tremendously helpful and allows us to be apart of our financial journey in business. They provide the needed material, and personal exp... See more

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Rated 5 out of 5 stars

Michelle, my team bookkeeper, is GREAT. She communicates knowledgeably, clearly, and concisely. I feel confident that the bookkeeping and paperwork is being completed correctly. She makes me feel... See more

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Rated 5 out of 5 stars

Talking with the Tax specialist Raquel Sheppard was overall a great experience. She was very informative and gave me detailed explanation to my questions. She made me feel as though I was talking to... See more

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Rated 5 out of 5 stars

Time will tell but gut feeling is this will be a good first step. He was knowledgeable and seemed honest. Hopefully not much more upselling...so far that my only negative thought with online compani... See more

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Rated 5 out of 5 stars

Valerie C is absolutely wonderful to work with! I went from not wanting to renew my subscription to keeping it just because of how great and helpful she is!

Company replied

Rated 5 out of 5 stars

Aarón Nugent was thorough, clear, made us feel heard, and validated our concerns as small business owners. I’m really grateful for his communication style and willingness to answer all of our question... See more

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Rated 5 out of 5 stars

The accountant on the phone was very helpful and knowledgeable. I believe I will be able to save thousands more dollars on my taxes than if I did it all myself.

Company replied

Rated 5 out of 5 stars

As a small business just starting it is important to me to have people in play to help me to understand the ins and outs of the accounting side of business ...and to have access to answer quickly with... See more

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Rated 5 out of 5 stars

Aaron put me at ease and helped guide me through a number of questions to build a plan for me going forward.

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Rated 5 out of 5 stars

John is definitely the reason our NGO signed up for the service without even a second thought . Thank you for your knowledge and superior customer service.

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Rated 4 out of 5 stars

The people have been very courteous and competent. Also, my inquiries are always responded to immediately, I am very satisfied with this service and will continue to use in the future.

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Rated 5 out of 5 stars

Gave me information that I didn't even know about. Allowing me to try to plan where my business will go.

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Rated 5 out of 5 stars

The services offered were very beneficial to the success of my brand new business.

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Rated 5 out of 5 stars

The person who helped me made my experience great. The company is doing good in training their employees.

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Rated 5 out of 5 stars

Alice was very helpful and showed me how to do the process better as well as a pleasant personality and person to talk to.

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Rated 5 out of 5 stars

The accountant I worked with was excellent! He was very quick and communicated very well throughout the process. I would definitely recommend for small business tax preparation.

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Rated 5 out of 5 stars

I feel confident that they know what they are doing and they are guiding me to fill out the online forms correct.

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Rated 5 out of 5 stars

How the customer service representative was so knowledgeable about every detail caring about any concerns I had and assured me that I was in good hands with your service I thank him so much - Portia

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Rated 5 out of 5 stars

Damien explained so much to me and all the items I can save or declare as a tax write off. Very patient and explained things clearly. I was dreading

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Rated 5 out of 5 stars

Shawn was great in explaining all the money saving benefits of the program

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Rated 5 out of 5 stars

All my questions were answered. The person I spoke to was very specific on what was covered for one year. She was very detailed on what will be covered with my business.

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Rated 4 out of 5 stars

Amanda was great- no pressure. When I explained my situation, she cut the BS and got to the point. She was also very knowledgeable. I just6 hope the service is a good as she said it will be.

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Rated 5 out of 5 stars

Great at explaining the difference in personal and business taxes. Great at guiding people through understanding what is needed to be successful

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Rated 5 out of 5 stars

L Arango was very informative and patient. She answered every question I had and was polite.

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Rated 5 out of 5 stars

Great responsiveness and clarity. Very open with everything up front including price. Very professional

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Rated 5 out of 5 stars

The initial call is beneficial to know whether this is what you and your business need!

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Rated 5 out of 5 stars

Went over and above.. very nice!! Thank you! Look forward to doing bussiness

Company replied

Rated 5 out of 5 stars

My rep was very personable, knowledgeable, and helpful in understanding what I needed for my business.

Company replied

Rated 5 out of 5 stars

He was informative answered all questions and was helpful

Company replied

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Company details

  1. #9 of 12 best companies in Tax Advisor
  2. #2 of 3 best companies in Accountant
  3. #4 of 9 best companies in Accounting Firm
  4. #3 of 9 best companies in Bookkeeping Service
  5. #140 of 185 best companies in Financial Consultant
  6. #5 of 10 best companies in Tax Preparation

Information provided by various external sources

1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Fairly low pressure tax briefing

The call was fairly low pressure. I appreciated the amount of knowledge shared.

October 15, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you for your positive feedback, Trevail! We're glad to hear you found our team knowledgeable and the call comfortable. We strive to create a supportive experience for our clients. Looking forward to continuing to assist you!

Rated 5 out of 5 stars

The tax person was very informative and…

The tax person was very informative and was able to guide me through the initial tax conversation when starting up my business.

October 15, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you, Steven! We're thrilled to hear that our team provided you with valuable guidance during your initial tax conversation. Supporting new businesses is our passion, and we're here to help you every step of the way.

Rated 5 out of 5 stars

Pleasant to talk to

Pleasant to talk to. Helpful knowledge to prepare me for my first call

October 14, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you for your kind words! We're glad to hear you found our team helpful and knowledgeable. We're here to ensure your experience is smooth and enjoyable. Looking forward to supporting you in your journey!

Rated 5 out of 5 stars

The start-up process of a small…

The start-up process of a small business can be overwhelming, but having someone experienced like Sophie Coulter at 1-800-Accountant made all the difference.

October 15, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you for your kind words, Christina! We're thrilled to hear that Sophie made your start-up process smoother. Our team is dedicated to supporting small businesses, and it’s great to know we could help you during this exciting time!

Rated 5 out of 5 stars
Invited

they made it easy to use and have there…

they made it easy to use and have there own geek squad to help

October 2, 2025
1-800Accountant logo

Reply from 1-800Accountant

Thank you, Linda! We're thrilled to hear that you found our services easy to use and appreciated our support team. We're always here to help make your experience seamless!

Rated 5 out of 5 stars

Recommended

Appreciated the information as well as the laid back conversation.Definitely first time I ever left through anything tax related! Thank you ✨️

October 15, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

We’re thrilled to hear that you had a positive experience, Timothy! Providing helpful information and a relaxed atmosphere is what we aim for. Thanks for sharing your feedback, and we look forward to assisting you again with your tax needs!

Rated 5 out of 5 stars

Helpful and knowledgeable

She was very calm and was able to explain a lot of things did not understand in a way that I could grasp. I’m very glad to have people like this to work with especially with it being my first business.

October 1, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you for your wonderful feedback, Joseph! We're thrilled to hear that our team made your first business experience so positive and informative. We're here to support you every step of the way as you grow.

Rated 5 out of 5 stars

great service

October 14, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you, Donald! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we appreciate your feedback!

Rated 5 out of 5 stars
Invited

So far so good

October 14, 2025
1-800Accountant logo

Reply from 1-800Accountant

Thanks for the positive feedback, Mathew! We're glad to hear that you're having a great experience with us. If there's anything specific you love or want to share, we’re all ears!

Rated 5 out of 5 stars

Very knowledgeable and helpful

Very knowledgeable and helpful! I love the one on one personal conversation you get to have with an actual person that is friendly and easily understandable! These guys really know their stuff and aim to help you get what you deserve!

October 14, 2025
Unprompted review
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Reply from 1-800Accountant

Thank you, Shana! We're thrilled to hear you had a positive experience and appreciated our personalized approach. Our team is dedicated to providing knowledgeable support, and it's great to know we met your expectations. We look forward to continuing to assist you!

Rated 5 out of 5 stars

Long time customer, first time reviewer

Long time customer. Married filing jointly. We mostly use the 1-800Accountants for their tax expertise and services. We've been very happy with decision to go with 1-800Accountants. They have EAs and CPAs on staff that ensure every "bean" is counted. Thank you 1-800Accountants for all that you do for us and of course I would highly recommend this firm to anyone that is in need of accounting and/or tax services.

October 14, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you, Mike! We truly appreciate your loyalty and are thrilled to hear about your positive experience with our team. Ensuring every detail is handled is what we strive for. Your recommendation means a lot to us!

Rated 5 out of 5 stars

I love the streamline efficiency

I love the streamlined efficiency

October 13, 2025
Unprompted review
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Reply from 1-800Accountant

Thanks for your feedback, Antony! We're thrilled to hear that you appreciate our streamlined efficiency. Our team is dedicated to making your experience as smooth as possible. We look forward to continuing to support you!

Rated 5 out of 5 stars

My business

Took the time to explain and answer questions

October 14, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you for your fantastic feedback, Deborah! We're thrilled to hear that our team took the time to provide clear explanations and answers. Your satisfaction is our priority, and we appreciate your support!

Rated 5 out of 5 stars

so far so good

so far so good, over all no difficulties

October 14, 2025
Unprompted review
1-800Accountant logo

Reply from 1-800Accountant

Thank you for the positive feedback, GMCS! We're thrilled to hear that your experience has been smooth so far. If you have any questions or need assistance, we're here to help!

Rated 3 out of 5 stars
Invited
1-800Accountant logo

Reply from 1-800Accountant

Thanks for your feedback, Blair. We appreciate your honesty and understand that frequent requests can be overwhelming. We're always looking to improve, so your input is valuable to us. If you have any other suggestions, feel free to share!

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