Horrible service. We bought a pair of shoes and 2 months later the sole came off… has never happened before. 
They would not replace! Horrible… we will be no longer buying Merrell! 

One of the best company very promt, i even try to contact the company because of the delivery how was it bank holidays 2 days in a week. Very nice people working in company thank you very much:)

Wonders book is hated by my student I would recommend funer activities 

From my experience I would say to please avoid at all costs

I ordered a pair of black coco boots in 2023 and wore then only for one winter 2023/2024 and during fall 2024. After this short time of wearing them, the sole went off on both boots. I contacted the customer service back in December 2024, again in January and finally two weeks ago. No one ever answered my mails. I asked very friendly for them to cover the costs of the cobbler. After reading all the reviews I understand, that they won’t answer. :( 
tldr: Poor quality shoes and a customer service that refuses to comply to their legal warranty obligations. 

I bought Rieker lined ankle boots several years ago and have worn them 3 times.  I went for a walk today on a mown grass pathways which admittedly was quite damp.  By the time I got to my car my socks and feet were completely soaked through.
I’ve just written to customer services but an instant reply came stating  

“Rieker and Remonte products are not waterproof due to the stitching around the sole area which makes them permeable to water.”

Shoes and boots that let in water?  In the U.K.?
Buyer beware.

Over three months now and I’ve never received my order. They haven’t offered a refund. I’ve emailed every single officer at their company and with no response. I’ll never buy from them again and I would strongly strongly urge anybody considering it to not do so.

Just bought my fourth pair do comfortable shoes
Best customer service and order process and delivery 

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