Contacted them within 30 days about receiving a nearly dead plant. Sent photos. Their response was that it looks normal and to contact them back in a few weeks when I’m outside of my warranty period. From other reviews it seems that’s a regular occurrence and they have never truly honored that warranty. 

I bought a herb grow kit as a gift for my son. Some seeds were missing and only 2 germinated. Once sprouted, both went mouldy
I contacted the seller but had no response for a couple of weeks. They eventually offered a refund but, despite several reminders, no refund has been sent.
Don't bother with these

COBE’s is my favorite place to shop from! It’s my new official happy place 💚

I had an issue with my order and they were quick to replace it. It’s absolutely beautiful and I love it.

Contacted Yugen Bonsai from Australia to see if they could help me send a Bonsai as a gift to my Son and family. They were brilliant helped me select a tree and then delivered this with a gift card.
Thank you very much.

My jade tree bonsai died after 3 months, called many times, woman I spoke to was gruff, dismissive and mostly just taking the position of why the tree was dying and what I did to kill it.  No help, she said since I bought through Amazon that all I get is 1 month warranty.  They told me to wait a few months for it to leaf out.  Do this, do that, don’t do this, did everything they said and trees died, my Chinese sweet plum went same way, tried to blame it on time of year I bought it .  Same stuff.  Grafted ficus same thing, now I have a Fukien tea, Chinese elm and Hawaiian umbrella yre that I had to totally take apart and save.  They appear to have high turnover and their training is suspect of each tree appears to be handled differently.  Be careful with these folks suspect at best.  Had great success with Lou’s bonsai, eastern leaf and the Etsy folks.  I personally will not buy or recommend buying any future trees from them….

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